Date Received: 2015-07-09
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: In XXXX 2014 I sent the consumer financial protection bureau a complaintconcerning our current mortgage with M & T Bank. In XXXX of 2014 I received aletter through CFPB and a hard copy from M & T Bank that they conceded faultand returned all funds and would fix all past due credit record amounts. We didreceive all past due funds but M & T Bank has not corrected any of the past dueamounts on our credit record which has damaged my and my wife 's creditscore. Attached is a copy of the original complaint and a copy of the response from M & t Bank
Company Response:
State: MO
Zip: 63043
Submitted Via: Web
Date Sent: 2015-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-07-08
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage company advised me XX/XX/XXXX that it would suspend all collection and interest activity due to me having experienced a home fire and the home not being habitable. Since XXXX MT Bank has held funds in excess of {$89000.00} and is aware of my intent to payoff the principal balance due, especially since they had failed to cease collection, interest and unlawful escrow practices. I spoke with a supervisor XX/XX/XXXX who assured me that all erroneous interest and escrow balances that have increased the amount due since XX/XX/XXXX would corrected, removed and my payoff balance adjusted accordingly. The deadline she gave me has passed and no thorough investigation or ownership of my unique situation has occurred. I have spoken continuously with representatives from MT Bank, and kept logs of all correspondence since XX/XX/XXXX, and have constantly received confusing and incorrect information regarding my intent to pay off the principal loan balance of {$68000.00} as reported on my credit file and have the difference of my withheld funds in the amount of {$21000.00} returned to me. Currently they remain in violation of the Act and continue to hold my funds unlawfully with no interest accruing in my favor.
Company Response:
State: GA
Zip: 30088
Submitted Via: Web
Date Sent: 2015-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-07-08
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Due to medical bills steming from XXXX surgeries we became dilinquent on our mortgage. We have a mortgage with M & T bank. Once the account became dilinquent it was outsourced to XXXX XXXX XXXX. They offered us a loan modification to help with our loan status, lower our percentage rate and monthly payment. We decided to accept the offer rather than try to catch up the mortgage as I was facing more surgery and would incur more expenses. The agreement was to complete the trial period of the loan modification by making XXXX consistent and timely payments. Once that was satisfied I would receive the approved modification documents to be completed and returned by a certain date. In speaking with XXXX XXXX XXXX ( XXXX XXXX ), I was told that once the paperwork was submitted I would start to send my payments to M & T bank again. I sent a check for the first payment after approval and full execution of the modification. M & T Bank received and cashed the first check after the MOD approval. This month we attempted to make our monthly payment via M & T Bank 's online banking. The option or functionality was not available as if I had not made any payments. When I contacted customer service I was told that our mortgage was still in loss mitigation and this is why the option had not been restored to enable us to pay online. I was given a customer service number for further questions. However, when I called the M & T CSR phone number my call was redirected back to XXXX XXXX XXXX. I explained everything to XXXX XXXX a service rep at XXXX. He responded that this was correct, we were still in loss mitigation due to additional fees that had not been paid. There were XXXX inspection fees that we were unaware of. Out of all the time that I corresponded with XXXX and M & T, not once were we informed that there were any outstanding fees. When I told XXXX that we we were not notified, he responded, " I know, I am so sorry. '' I told him that we did everything we were instructed to do to get our mortgage and credit back on track only to learn a month later that we were still considered a month late because of the {$56.00} in inspection fees. This is non-disclosure. No one explained what was inspected and we were never notified of any additional fees. He stated that everything is resolved as I went on and paid the mortgage amount with the additional {$56.00}. I contacted M & T Bank to confirm that this takes care of everything and ask how soon payment would be applied they stated that I would need to contact XXXX since I made the payment to them. We made the payment to them because we were instructed to do so when the call was redirected. I called in to pay M & T not XXXX. How can they back door us with additional fees? We are concern that there will be more. I was told after the first check we sent that we would be current and able to process payments online. Now we are being told that after the second payment everything should be back on track. How do we know that more fees will not be added and this continue to happen for us. They should not be able to continue to keep our account in Loss Mitigation XXXX more months after we fullfilled all criteria for the loan modification and started resuming payments to M & T Bank. We even received confirmation of the completed loan modification that stated that we do n't need to do anything further. Why would M & T accept the XXXX payment by mail and then return us to default and for fees we were unaware of? what would have happened if I did not inquire about not being able to make our payments online? How long would they have allowed us to stay in loss mitigation over {$56.00}. I would have taken care of this with the first payment had we known. We paid because I want everything current but we still do not understand how they can continue to add fees or inspections without our knowledge.
Company Response:
State: NC
Zip: 27406
Submitted Via: Web
Date Sent: 2015-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-30
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have VA loan from M & T Bank. I refinanced it about a year ago. M & T bank held the mortgage for several years before I refinanced with them.The mortgage payments are current.Today I received a letter from my county. It is a NOTICE OF INTENT TO LEVY because they say I owe {$830.00} from XX/XX/XXXX for property taxes. This is the XXXX I 've heard of this. I 've been in this house over XXXX years and taxes and insurance have always been escrow-ed for VA loans. I must pay by XX/XX/XXXX or the property will be levied.
Company Response:
State: GA
Zip: 30087
Submitted Via: Web
Date Sent: 2015-06-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-30
Issue: Using a debit or ATM card
Subissue:
Consumer Complaint: On XXXX/XXXX/15 at XXXX atm location XXXX I went to the atm to make a cash deposit as I always do. The bank was closed at this time. I selected the option to make a deposit and put the amount of {$640.00} into the slot that collects the deposits. After that the machine said there was an error and the atm was unavailable to use. It rejected only {$2.00} cash instead of giving back the amount I inserted of {$640.00}. Then a receipt printed out saying " deposit error unable to process transaction ''. I then called the bank and reported what happened and filed a claim. Following that I faxed a copy of the receipt the atm printed to the bank. I received a provisional credit for the amount of {$630.00}. Then I received a letter on XX/XX/XXXX stating they reviewed my account and they determined the transaction was processed correctly and no error had occurred and they would be deducting the {$630.00} provisional credit on XXXX/XXXX/15. I then called the bank again and was told that there was no overage in the atm so they had to deny my claim. There was no review of the surveillance tape which you would have been able to see me count the {$640.00} and deposit it into the atm. If my transaction was processed correctly and no error occurred then there would be record of my deposit and the atm would not have printed a receipt saying deposit error unable to process transaction. I feel that the bank failed to thoroughly investigate my claim. I am also going to small claims court to file a claim to take this matter to court. I have had the same checking and savings accounts for thirteen years, since I was XXXX years old and have never overdrawn my account or had any negative activity. After always having the same accounts and being comfortable with the company for so long I will now have to take my business elsewhere. Enclosed is a copy of the receipt that printed out at the atm and also the letter I received stating my claim was denied.
Company Response:
State: DE
Zip: 19802
Submitted Via: Web
Date Sent: 2015-06-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-24
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I made a mortgage payment to M & T bank on XXXX/XXXX/15 on their online website. On the same day, I made another payment for our escrow shortgage on their online website. I received a confirmation number for XXXX transactions and made printouts of the same. Now I am told I am behind a mortgage payment because I made XXXX payments on the same day so it cancelled out XXXX! The funds were in my account on the day I paid it, I have the confirmation of it and I do n't feel I should now have to pay it. There is NOWHERE on their site that it mentions not being able to make more than XXXX payment a day! What can I do?
Company Response:
State: IN
Zip: 465XX
Submitted Via: Web
Date Sent: 2015-06-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-23
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage was transferred from XXXX to M and T Bank effectiveXX/XX/XXXX XXXX. M and T bank charged us a XXXX fee with our XXXX payment to them. They claimed it was from XXXX bank, but we did not have a balance with XXXX. Our account was up to date. I called them and they refused to remove the charge. account XXXX
Company Response:
State: WY
Zip: 82009
Submitted Via: Web
Date Sent: 2015-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-23
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: We relocated to XXXX and want to close our bank account in XXXX NY. We call them to let them know that we no longer need the accounts but they ( M & T ) reps wo n't close the account. On top of that they keep charging service fees and other fees on the accounts. This is rediculous please help
Company Response:
State: WA
Zip: 98059
Submitted Via: Web
Date Sent: 2015-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-22
Issue: Shopping for a loan or lease
Subissue:
Consumer Complaint: I purchased a XX/XX/XXXX Acura TL on XX/XX/XXXX at XXXX XXXX, NJ. The dealership stated that the bank charged me {$1500.00} in acquisition fees to get approved. The vehicle had some problems but I never drove the vehicle off the lot. The dealership made XXXX attempts to repair the vehicle and I told them I just wanted to cancel the deal. The owner of the dealership told me if I called the bank he was going to keep my money & the car. I called the bank on XX/XX/XXXX to cancel the deal of a vehicle I never took possession of and they told me that they could n't do anything on their end because the loan was n't in the system. The representative told me that I needed to call back in a couple of days. On XX/XX/XXXX, the dealership called me and told me the bank had sent the funds to them and they refused to cancel the deal. I called the bank to confirm this information and they told me I needed to seek legal counsel. If the dealership mislead me the fraudelent bank fees, car history, and bogus destination fees. I wonder what measures they went to get me approve and it needs to be investigated. I informed M & T Bank of fraudulent deal that I wanted to cancel and they would not assist me. I was scammed out of {$2500.00}.
Company Response:
State: NJ
Zip: 07112
Submitted Via: Web
Date Sent: 2015-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-22
Issue: Using a debit or ATM card
Subissue:
Consumer Complaint: I used to have an account with M and T. Over XXXX years I closed the account and cut up my bank card. XX/XX/XXXX or XX/XX/XXXX I cleared up all my debt which also verified that I had no open accounts or outstanding balance with them. Just today I received a call from them stating that my bank card was used and they wanted to verify that I was the one who used it. This means that the bank reopened my account and issued a new card under my name without my consent.
Company Response:
State: NY
Zip: 144XX
Submitted Via: Web
Date Sent: 2015-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No