Date Received: 2017-12-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My name is XXXX XXXX and I own and operate the XXXX XXXX XXXX office in XXXX, Texas XXXX. Our office is currently representing XXXX XXXX XXXX and his estranged wife XXXX XXXX. XXXX XXXX XXXX owns the property located at XXXX XXXX XXXX XXXX, Texas XXXX. We listed this property for sale and have an offer on the table. We are not receiving the proper attention needed from the mortgage company M & T Bank and their servicing agent XXXX XXXX XXXX. It took XXXX XXXX XXXX over 3 weeks just to complete a pay off statement and because of this delay {$410.00} in interest was added to the delinquent amount owed by XXXX XXXX. XXXX XXXX has submitted a Short Sale Packet to XXXX XXXX XXXX however they have not acknowledged receipt of the packet. I am requesting assistance from the Consumer Financial Protection Bureau to contact M & T Bank and XXXX XXXX XXXX to cooperate with our office and XXXX XXXX XXXX to get this matter resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77338
Submitted Via: Web
Date Sent: 2017-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-12
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Hello, I opened an EZChoice Checking account with M & T Bank. As part of opening the account, I used the promo code QK as an offer to get a {$200.00} bonus for opening the account, with the following requirements. See here for an image of the mailer and even the fine print of the offer : https : XXXX Open a new M & T personal checking account by XXXX XXXX, XXXX with the promotional code QK and receive a sign up bonus of {$200.00} when you do the following : Set up a qualifying direct deposit of {$100.00} or more within 90 days of account opening That is the language from the offer. I confirmed multiple times on calls with customer service reps that my direct deposit from my employer was accepted, and valid. They did n't dispute that I met the direct deposit requirement. When I waited 90 days after no bonus posting, and the account still in good standing, the supervisor of the CSR told me that I did n't open up the " correct '' account, and that I had to open up the " MyChoice '' checking account for the promo code QK and NOT the EZChoice Checking. Look at the image and the offer! It says ANY checking account, and no where did it specify MyChoice checking. In addition, when I called the previous times to check if I had met the requirements, they said I was fine and I even mentioned the SPECIFIC promo code QK, and they never said I had opened the wrong account. She says there 's " nothing she can do '' even though I explicitly explained all of this to the person. This was after 2 calls where specifically I asked if I had met the requirements, and if there was anything that would cause me not to get the bonus. Both CSR 's told me I was set and just to wait. Then when I finally waited the maximum time, I get this response with no proof that I did n't open up the " correct '' checking account, even though there are virtually no differences between the two. ( No material difference in fees or anything )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11791
Submitted Via: Web
Date Sent: 2017-12-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Complaint part A. On XX/XX/XXXX, M & T Bank notified me that the owner of my loan was XXXX XXXX XXXX. On XX/XX/XXXX M & T Bank notified me that the owner of my loan was XXXX XXXX XXXX XXXX AS TRUSTEE. At some time after XX/XX/XXXX, and before XX/XX/XXXX, my mortgage loan was transferred from XXXX XXXX XXXX to XXXX XXXX XXXX XXXX AS TRUSTEE in M & T Bank 's records and in their notices to me. However, I have not received the Mortgage Transfer Disclosure required by 12 CFR 1026.39 ( b ). I requested that M & T Bank provide the date of the mortgage transfer ; the name, address and telephone number of an agent or party authorized to resolve issues concerning my payments on my mortgage loan ; where transfer of ownership of my mortgage loan to XXXX XXXX XXXX XXXX AS TRUSTEE is or may be recorded in public records ; and the partial payment policy of XXXX XXXX XXXX XXXX AS TRUSTEE. See attach_1.PDF M & T Bank replied by denying that a transfer of ownership had occurred and deceptively asserted that somehow a master servicer ( XXXX XXXX XXXX ) and XXXX XXXX XXXX XXXX AS TRUSTEE were the same owner. See attach_2.PDF Complaint part B. I requested copies of any correspondences that M & T Bank received from XXXX concerning my mortgage loan. M & T Bank did not provide the correspondences that they received after XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My loan was sold by XXXX XXXX to M & T Bank during the month of XX/XX/XXXX. A mortgage payment was processed by XXXX in the month of XXXX. M & T claims I did not make my XXXX payment so they contacted me to rectify. I agreed to process a 2nd XXXX payment to M & T while XXXX researched my XXXX payment intended to be forwarded to M & T. That 2nd XXXX payment was inaccurately processed due to a communication issue between myself and the M & T rep. No further communication has been received by self from M & T indicating my 2nd attempted XXXX payment was not properly processed. M & T then reported a late payment to the Credit bureus. I contacted the M & T call center and spoke with sitting supervisor. He was not helpful and stated the late payment is solely my fault and was not willing to resolve the inaccurately reported late payment. His name is XXXX and his number is XXXX XXXX XXXX. I have a letter from M & T thanking me for my XXXX payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97124
Submitted Via: Web
Date Sent: 2017-12-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have a mortgage with M & T Bank. I have gone through bankruptcy and have had a modification. A program I thought was suppose to make home affordable. Instead, my mortgage continues to increase and I am not understanding why that is. I want and need to know if M & T Bank is acting accordingly when it comes to my mortgage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19050
Submitted Via: Web
Date Sent: 2017-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We are 10 years into a home mortgage, originally with XXXX XXXX, sold to XXXX XXXX XXXX, then sold to M & T Bank ( XXXX, MD. ) One payment was late in XXXX and M & T Bank then refused to accept our payments and told us to work thru their Mortgage Service agent : XXXX XXXX XXXX. XXXX told us not to send payments until the paperwork was completed on their side, which never happened. We made a catchup offer at that time which was ignored. We retained a lawyer who advised that we start a Ch. XXXX Modification plan to protect our home from foreclosure actions, which we did but we kept our house outside of the mod plan and made every payment. M & T Bank 's lawyer filed a document at the discharge of our case XXXX XXXX that all payments ( arrearage and payments XXXX were current. M & T Bank accepted/cashed our XXXX XXXX payment and now has not accepted/cashed our XXXX, XXXX, or XXXX payments that our lawyer instructed that we send to their lawyer to make sure they would cash them. It has been two weeks and they are still not cashed. This has damaged our credit ratings, made it impossible to re-finance, and jeopardized the bills that are paid from our escrow. Their actions are unethical, borderline illegal, and violate the directions from our Ch. XXXX case judge.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 40299
Submitted Via: Web
Date Sent: 2017-12-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: About three years ago the XXXX, new york branch manager at M & T bank, XXXX XXXX, recommended that in order to help my daughter XXXX XXXX pay off her credit card debt that i create a secured account from which her debt would be paid. that way there would never be a risk to my own credit while helping my daughter. it was explained to me that this is a cash secured loan and the bank would take possession of the funds if my daughter failed to repay the loan as agreed. i thought this was a great idea. XXXX made monthly payments and after she got married she could no longer afford to do so. i immediately received a phone call from the bank stating that XXXX was late on her payment and i reminded the bank that this was a cash loan i secured and they should not be concerned because my funds would cover the amount owed. after receiving a few more phone calls and after requesting that the bank confirm with my branch manager, XXXX, that this was not a loan from the bank but a secured loan from me, i demanded they cease calling me and simply confirm that what i was saying was true. unfortunately, they never did. i reached out to XXXX via text over a year ago ( attached ). i even at that time in my texts asked her how much funds would be available to me if we paid the balance at that time ( see attached texts ). it must be remembered that at no time was the bank at risk because my funds were used to secure the loan to my daughter. it should also be realized that although the bank called me since XXXX at no time did they report a negative action on my credit. it was not until i contacted XXXX and used my secured funds to close the loan account that approximately 10 days later, even though there was no longer a loan, the bank chose to report me as being more than 90 days delinquent to the credit bureaus! even more ludicrous is the fact that they mailed my daughter that the debt was totally paid ( see enclosed ). when this happened i contacted XXXX who felt bad because we were friends and she knew that i had been in the branch multiple times to speak with her. therefore she contacted the credit division of the bank advising them that they were incorrect and asked that they repair this situation to which she sent me an email stating they refused. their stated reason for refusing to remove the negative reporting is that they contacted me several times via phone and mail. see attached. i NEVER received any communication via mail and the times i did speak with the bank over the phone i asked that they use the secured funds. the bank failed to used the secured funds as was their obligation. this is the only reason i set up a secured loan to begin with - to not have an issue with my credit in the event my daughter defaulted on the loan payments!!! at no time did XXXX state that they could not repair my credit because i defaulted because that would not be true and at no time was there ever risk to the bank because all funds were secured with my cash. at no time did the bank report me to the credit agencies over the past few months. it is only now, after i closed the secured account, that approximately 10 days later they reported me as more than 90 days delinquent. this has lowered my credit scores across the board and increased my bills including car loans .... for my family and children. i respectfully demand that they correct their error and correct their report showing no deficiency or delinquency to the credit unions where they negatively reported me. i request that any damages economically that this will cost me until this is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10901
Submitted Via: Web
Date Sent: 2017-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-30
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: While checking my credit card balance online, I noticed a {$14000.00} charge that I did not authorize or initiate on Saturday XXXX XXXX, XXXX. The charge was " pending '' and had been initiated on Friday XXXX XXXX, XXXX. Upon my discovery of the charge I immediately contacted the card issuer, M & T bank via e mail and followed up with a phone call. To date have been advised of their " investigation '' and that they are awaiting " release '' of funds. This fraudulent charge as well as a balance transfer fee have remained on the account. In my initial phone conversation with someone at M & T, someone had apparently contacted them ( M & T ) with sufficient personal information for them to do a balance transfer on Friday XXXX XXXX, XXXX. M & T 's disclosure states that my liability is limited to {$50.00} if I were to be careless with the disclosure of my account number or card, which I have not been!! To date I have not received any relief and have had several e mails stating that they are awaiting release of the funds in order to be credited back to my account. And thanking me for my " continued patience. '' A new card/account number has been issued.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 130XX
Submitted Via: Web
Date Sent: 2017-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-30
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XX/XX/XXXX, the bank was instructed not to honor any ACH debits from XXXX XXXX. There were some issues that were eventually resolved after a complaint was filed. However, the problem has happened again. On XX/XX/XXXX the bank honored 2 ACH debits from XXXX XXXX. I called numerous times with no results : XX/XX/XXXX - Was told the would be credited within 48 hours. They were not. XXXX/XXXX/XXXX - XXXX stated she would research it and call me back. She did not call back. XX/XX/XXXX - Spoke to XXXX. She told me the ACH instructions had expired, and I would have to fill out new forms, which would be sent to me within 10 days. Once I returned the signed forms, the bank would respond within 45 days. The ACH did not expire, as there was subsequent ACH charges that were allowed and then credited back to my account. I believe i was lied to and decided to reopen the complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-11-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX XXXX XXXX XX/XX/XXXX Executive Vice President Mortgage Consumer Lending Customer Assets MGMT M & T Bank. XXXX XXXX Mortgage Research Retail Loan Servicing M & T XXXX XXXX XXXX XXXX XXXX XXXX XXXX, New York XXXX Dear XXXX, I wrote this letter to M & T Bank on XX/XX/XXXX asking them for their assistance in correcting a mistake made by their bank, on several occasions and finally costing me money. My former wife and I had a property financed through M & T Bank, property is located at XXXX XXXX XXXX, XXXX MI. XXXX. Unfortunately, my former wife and I dissolved the marriage, agreeing that she would purchase the house from me. She paid me half the equity and was given a time frame to refinance the property. In doing so, there was an excess of close to {$3900.00} in the escrow account attached to this mortgage. The mortgage officer made the check out to XXXX XXXX, XXXX XXXX XXXX ( Copy of check attached ). This check was signed by XXXX, and applied to her new escrow account with her loan at XXXX XXXX XXXX. M & T Bank claims that they are not responsible for the mistake, my reply starts here, it has supporting documentation, as well as explains the actions I have taken. Above is who I sent the complaint to at M & T Bank. I received your response dated XX/XX/XXXX. After reading your response, it saddened me that your bank would not stand behind their mistakes. In regards to the check made out for {$3900.00} to XXXX XXXX XXXX, XXXX XXXX XXXX that was a surplus to the escrow on the mortgage that I had with you for the property located at XXXX XXXX XXXX, XXXX Michigan XXXX. I had contacted your bank a couple dozen times over the last year and a half in regards to the divorce that I went through with my former wife XXXX XXXX XXXX XXXX. Here are some dates that I expressed to you where I am to be reached and that all correspondences should be sent to my new address. On XX/XX/XXXX your bank asked me to send you a letter by fax with my new address, my Social Security #, a request for information, and to spell out that the information is to be sent to me and not to XXXX XXXX XXXX XXXX Michigan XXXX. The letter and requested information was faxed on XX/XX/XXXX, at XXXX XXXX ( facsimile attached ), also attached is an email from XXXX, in which the information and instruction I was asked to put in writing was ignored and the requested information was sent to her instead. ( Email attached ) On XX/XX/XXXX your own notes states that you called me back and in those notes it list my current address per that phone call, this was six days before the check was cut. There were many other correspondences between me and your customer service people, including supervisors, so the fact that we were no longer married and went through a hostile divorce was no surprise to your bank. It was stated many times in the notes that your employees took in regards to our many conversations. The problem is, we are divorced, and there is a strained relationship between the two of us, so collecting this money by me to correct your banks mistake form my former wife is not an option, and half of this money she was not entitled too. M & T Bank has an obligation to return the money to me, seeing that XXXX has no claim to my half of the escrow and we both had an account with M & T Bank. The mortgage officer made the check out to XXXX XXXX, XXXX XXXX XXXX. This check was signed by XXXX, ( Copy in the notes ) and applied to her new escrow account. Now I finally did receive correspondence for M & T Bank and was informed that they can not send me the notes regarding my account and they are not taking accountability for their mistake. After you were contacted by the Better Business Bureau, I received the notes that I was told I could not receive. They have just wasted a years time and effort of mine, with false promises, causing me a lot of grief, and probably are going to cost me money with this check. Legal fees, if I choose to take this to court. I was advised by an attorney to write this letter to give M & T Bank yet another chance to correct the error. If this letter is not going to generate the remedy that I seek, then I have already notified you that I would contact the XXXX County Michigans attorney, as well as contact the office of Comptroller of the Currency, The Department of Finance that regulates banks, as well as the Consumer Finance. I am appealing to your good judgment to help correct this error. Please respond within 10 days, or I will take your failure to respond as an answer. Thank you for your attention, XXXX XXXX XXXX XXXX. XXXX XXXX XXXX, KY XXXX XXXX SS # XXXX Loan # XXXX Third request of resolution by written correspondence
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 40004
Submitted Via: Web
Date Sent: 2017-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A