Date Received: 2017-10-27
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I recieved a promotional " preapproved '' credit card notice on XX/XX/XXXX. Was declined on XX/XX/XXXX from M & T bank. The language in the application process when I entered in the promo code and supporting information stated that due to the preapproved status it would not be a hit on my credit report if I was declined. I asked the representative on XX/XX/XXXX at around XXXX XXXX after being declined if my credit would be hit she said basically it would but could not say if it would be a soft or hard inquiry. I went to look back at the language of the actual application stating my credit would not be impacted was locked out of the application since it was, completed and given the phone number I just called. I could not see if the terms and conditions were different from the advertising. I think someone should investigate the whole " preapproved '' credit card for existing customers process at M & T to see if they are giving misleading information or maybe blurring the lines to go under the radar of the FCRA. They may be ok here with their terms and conditions but I couldnt review them again due to being locked out of my application to doublecheck and the reps confusion to my request. Thats why I think its worth looking at their whole process to see if they are advertising their offer per the guidelines of the FCRA. Thank you for your time and attention.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 14094
Submitted Via: Web
Date Sent: 2017-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-27
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am a victim of negative inquiries. I have XXXX negative inquiries on my credit. I talked and wrote letters to each of the companies and no action was done. And customer service would not help me. I would like for the following unauthorized and unaware XXXX to be removed from my credit report please : XXXX XXXX, 2017 Account Name XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX MT BANK XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02368
Submitted Via: Web
Date Sent: 2017-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Hi. I 'm lodging a formal complaint against m & t bank. I made XXXX mobile deposits. XXXX for {$480.00}, and another for {$490.00}. The next day M & t puts a hold on my deposit, no problem. The problem is I had {$120.00} available which they held also. That money was for my son daycare now I 'm losing money at work because I have to stay at home and watch my son. I am requesting m & t close my account immediately and mail me my funds! I do not want to do business with a bank that will jeopardize my family because they XXXX XXXX put a hold on my entire account instead of just holding the deposited funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 181XX
Submitted Via: Web
Date Sent: 2017-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I called the company XXXX XXXX to inquire about payments on XXXX XXXX, and was told erroneously that I was current, because the employee misread some refund escrow check and took it for a payment. I am on autopay for my XXXX payments from my XXXX XXXX checking account to my XXXX XXXX mortgage account Missed the XXXX XXXX payment, and that cancelled the autopayment against my will I did not realize it, so I missed XXXX more payments When I realized it I made the payment for the XXXX missed payments on XXXX, but my XXXX XXXX had already been affected. my account is now current
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11205
Submitted Via: Web
Date Sent: 2017-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-24
Issue: Problem when making payments
Subissue:
Consumer Complaint: I filed a complaint on account # XXXX XXXX XXXX XXXX XXXX with M & T bank with you the beginning of XXXX, XXXX. M & T replied concerning my wife 's HELOC account with M & T. This is part of the problem. This bank is unable to keep records straight. They do not know what they are doing. I have been paying {$300.00} a month for around XXXX years. I dealt with XXXX XXXX. My payments went to him at XXXX XXXX XXXX, XXXX, NY XXXX EVERY month for years. I received a letter from XXXX XXXX Attorneys concerning this account stating M & T has not received any payments since XXXXXXXX XXXX on my account. I never received any statements from M & T regarding this or that an attorney was involved. I found out XXXX XXXX is no longer with M & T. I was not notified about any of this until I was contacted by these attorneys. I received a letter from M & T on XXXX XXXX, XXXX stating my payoff was {$38000.00}. The letter dated XXXX XXXX, XXXX from the attorney States a payoff of {$40000.00}? How can that be? This is how M & T works. Something needs done. Now their response does n't even address my account!!! Since this is so dishonest please make sure M & T addresses the CORRECT account!!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I sent an Error Resolution Notice under 12 C.F.R. 1024.35 on XXXX XXXX, XXXX to M & T Bank. See attachment : XXXX. That notice was received by M & T Bank on XXXX XXXX, XXXX. M & T Bank replied with their letter dated XXXX XXXX, XXXX. See attachment XXXX The language in the M & T Bank reply letter is a deceptive act because, contrary to what it asserts, I did not send them a request - I sent them an Error Resolution Notice. M & T Bank 's reply confirmed that they posted the transaction, that I notified them of, without my knowledge or consent that posting is an unfair act. M & T Bank failed to correct the error and has failed to comply with its obligations under the notice requirement of 12 C.F.R 1024.35 ( e ) ( 1 ) ( i ) ( B )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-21
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I XXXX XXXX XXXX, am filing this complaint against M & T Bank for violations of my Consumer Rights under the Federal Debt Collections Practices Act and UDAAP. Under Federal Law, I am entitled to a Loan Modification but M & T BANK my current Lender has consistently denied this Loan Modification when in fact I do qualify for a Home Loan Modification. The facts are as follows : 1. That in XXXX M & T Bank took over my home mortgage loan for my home located at XXXX XXXX XXXX, XXXX XXXX, NY, XXXX, from my previous lender XXXX XXXX XXXX XXXX and I was suddenly imputed a dramatic increase in my Conventional loan payments from {$1000.00} ( Principal & Interest ) to over {$3900.00} ; that after pleading with M & T Bank some payments were stretched to obtain a new payment of {$2400.00}. That my new payments now, not only included P & I payments but also included city and county tax ( including Hazard insurance which I was already paying separately ), but past also included past due taxes of over 21k and penalties which were now being escrowed and included city tax and county tax, all of this in violation of my conventional loan agreement with my original lender XXXX XXXX XXXX XXXX. Prior to my mortgage loan being transferred to M & T bank, I was never late on my mortgage payments and resolved any and all tax issues on my property directly with the city of XXXX XXXX, NY, or the New York Department of Taxation. Now M & T Bank, has been forcefully asking me to escrow taxes on a Conventional mortgage loan since XXXX of XXXX. That M & T BANK stated to me in XXXX that my payments had been increased due to past due taxes and penalties of over {$21000.00}. My initial contract with my original lender XXXX XXXX XXXX XXXX was to pay only Principal and Interest payments to them and to resolve any tax issues with the XXXX XXXX city/county directly as I had a conventional mortgage loan with them and not an FHA Loan. Now, I was being unduly forced with the threat of foreclosure by M & T Bank in violation of my conventional loan agreement with my original Lender XXXX XXXX XXXX XXXX to pay all taxes and insurance fees directly with M & T Bank. The whole purpose of a Conventional Mortgage loan is to avoid such abuse and to resolve taxes with the government and not with the lender. I am XXXX and my income fluctuates, and therefore a conventional mortgage loan was best suited to my financial situation. 2. Moreover, my income last year had suddenly decreased due to some health issues and I, therefore requested M & T Bank to provide me with a loan modification in order to have my mortgage and or interest rate reduced to make it more affordable. 3. I have now applied for a Loan Modification 3 separate times with M & T Bank and they keep denying my request for a Loan Modification. Their Modification application states that you can request for a 3rd party to assist you in paying. In my last application attached, my niece XXXX XXXX XXXX proposed to provide monthly payments of {$2500.00} towards my mortgage which would cover the entire monthly payment. I also promised to contribute {$15000.00} ( XXXX XXXX XXXX ) towards the past due payments. M & T Bank called my niece XXXX XXXX XXXX ( authorized to discuss the account on my behalf ) on XX/XX/XXXX and lied that they had not received this new application letter dated XXXX/XXXX/XXXX whereas they had previously stated that they had in fact received this new application on or around the week of XXXX/XXXX/XXXX. They also stated that they had based their current denial of the modification on their review instead of my previous application from XXXX of XXXX which is grossly prejudicial as my contribution then was only for {$1000.00}. They also lied that I had stated on my application that my contribution would be {$1500.00} ( XXXX XXXX ) and not {$15000.00} ( XXXX XXXX ) whereas the documents I sent to them clearly showed that I offered {$15000.00} to resolve some of my back payments. Please SEE attachment for email confirmation sent to M & T BANK on XXXX/XXXX/XXXX sent to their Loss Mitigation Department at XXXXXXXXXXXX on XXXX at XXXX. The new application for Loan modification dated XXXX/XXXX/XXXX would not have been reviewed or sent to their underwriting department if the date on the documents had not been renewed. So my application was again denied on XXXX/XXXX/XXXX based on false pretenses and allegation and misrepresented review of my documents. 3. Moreover based on my 3 months profit and Loss statement which are based on the bank statements I provided to them ( I am XXXX ) I have a Net positive income which their Underwriting department keeps refusing and failing to consider. 5. Also, I have had to keep emailing the same documents multiple times as their review agents keep claiming and lying that they have not received specific documents when all documents are always been uploaded as email attachments and sent to their designated emails. It is clear that they are not being diligent with my file and these are purported fabrications aimed at further frustrating me and my purpose in order to deny me my legal rights. 4. M & T Banks actions are prejudicial and discriminatory and I am now convinced per all of their actions that they are in fact discriminating against me in order to force me to either sell or seize my property which I worked so hard to acquire. I am older XXXX gentleman and I now see that I am been specifically racially targeted. 5. I have included a copy of my last Loan Modification application dated XXXX/XXXX/XXXX so that you can investigate the actions of M & T Bank and provide oversight for their actions. Thank you for your help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2017-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-17
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: { ****The loan did not close M & T Bank Refuse to refund the money $ XXXX }. M & T Bank, Per your request the rate today is 3.75 % for a 15 yr. term on a VA Refinance . Your Closing cost is estimated between XXXX which was included in you loan.. ( ****The only upfront commitment fee M & T Bank requires at the time of application is {$270.00} by visa or MasterCard the day you apply. That is part of your closing cost and will be credit towards your closing cost at your final closing****.. } VA will charge .50 point to your loan unless you are a XXXX veteran.. The fee will be XXXX and again I have included that into your loan as well ... Your total interest saving will be {$21000.00} and your payment will be XXXX less per month for a 15 yr. term.. Your new payment will be {$1300.00} includes Taxes and insurance. Let me know if you have any further questions.. Thank you. XXXX XXXX Mortgage Consultant XXXX # XXXX M & T Bank XXXX XXXX XXXX XXXX, NY XXXX XXXX x XXXX Fax ( XXXX ) XXXX XXXXXXXXXXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30047
Submitted Via: Web
Date Sent: 2017-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-11
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I signed up to a M & T bank account based on a promotion that guaranteed {$200.00} if you set up a qualifying direct deposit of {$200.00} and more. The code to the promotion was given me at XXXX CT. I had qualifying direct deposit for more than {$200.00} and still after more than 3 months, the bonus has n't been applied to my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 065XX
Submitted Via: Web
Date Sent: 2017-10-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I purchased my home in XX/XX/XXXX. Payments were to include taxes and insurance. My parent 's co-signed the loan. XX/XX/XXXX I filed for Homestead, I am only allowed 50 % since my parents do not reside with me. In XX/XX/XXXX, I paid a monthly payment of {$1800.00}, this amount included taxes and insurance, as agreed upon when we bought the house. M & T bank only paid half of my property taxes ( I did not receive any notification ), even though I was paying the full amount, and have never been late. They did send me an escrow check, XX/XX/XXXX in the amount of {$3500.00}, which I cashed, but I was never notified by M & T that there was a shortage, otherwise I would not have cashed it. XX/XX/XXXX, I received a bill from XXXX XXXX for unpaid taxes.XX/XX/XXXX, I sent M & T an email ( I have documentation ), stating my taxes had not been paid.XX/XX/XXXX I received a letter from M & T stating my taxes HAVE been paid. XX/XX/XXXX I sent another email to M & T to let them know the taxes were still not paid. I had called XXXX XXXX Tax office, and they were NOT paid. I have documentation. XX/XX/XXXX, M & T emailed me back, advising me to mail the bill to them, which I did.XX/XX/XXXXI received a Notice of Tax Lien from XXXX XXXX XXXX. The total bill was {$6200.00}, including unpaid taxes, late charges and attorney fees. XX/XX/XXXXI called the county tax office, and they said M & T had paid the back due taxes on XX/XX/XXXX. XX/XX/XXXX, I received an escrow shortage bill from M & T.XX/XX/XXXX I called M & T and was advised to fax in all paperwork because XXXX XXXX tax office did not send M & T all of the tax bill and that 's why it was n't paid in full. XX/XX/XXXX, I called XXXX XXXX tax office, and was told that the county DOES NOT send out bills, that it 's the mortgage company 's responsibility to get the bills, and that M & T uses a third party company for this job. Furthermore, I was told there are two parcels on the property and that M & T is aware there are two. XX/XX/XXXX I mailed ( certified letter via USPS signature confirmation # XXXX ), and faxed M & T with all the information I just sent you above, disputing charges.XX/XX/XXXX, I received a letter from M & T stating I do owe all taxes, late fees, attorney fees. M & T stated, " Since this transaction occurred after the loan originated on XX/XX/XXXXthe mortgagors would have been responsible to notify M & T of the status change of their parcel. Therefore, M & T was not responsible for the penalty and interest incurred. As M & T was not aware of the change, the tax information on file reflected that the taxes were paid current when the disbursement of {$2700.00} was made to the XXXX XXXX Tax Collector onXX/XX/XXXX. '' XX/XX/XXXX I received another letter from M & T stating, " This letter is to acknowledge receipt of your recent mortgage account request and to inform you we have begun processing it. '' I had not contacted M & T sinceXX/XX/XXXX, so I do n't know what that letter was about. XX/XX/XXXX, I received a call from M & T, so I called them back and she was calling about this letter and I had to explain everything to her again. She did n't seem to know what was going on, and said she would look into it. I never heard back from her. I clearly made several attempts to clear this matter, and they knew it was owed. I am disputing all fees, except actual taxes owed for {$2700.00}. XX/XX/XXXX I sent M & T another email to ask what my balance is on the escrow shortage, and how much longer will it be until it is paid. Here is their response : " Dear XXXX XXXX, Thank you for your inquiry. Please be advised, there have been seven ( 7 ) payments made towards the escrow shortage. The remaining balance of the escrow balance is {$4400.00}. The escrow shortage has been spread over a thirty ( 30 ) month period beginning with the XX/XX/XXXX payment. If you have any further questions or concerns, please feel free to contact our Customer Service Department at XXXX. Sincerely, XXXX XXXX Mortgage Customer Support Retail Loan Servicing '' I have emailed them back today, XX/XX/XXXX and let them know this is incorrect, payments for escrow shortage beganXX/XX/XXXX. Finally, M & T has stated in a letter to me dated XXXX, that they were not aware of a parcel change. This is not true. Again, I sent them the actual tax bills - numerous times! They did know, they chose to ignore. M & T also states that " the mortgagors would have been responsible to notify M & T Bank of the status change of their parcel. '' I would like to know where that is written in our loan documents that anyone signed and agreed to this? Perhaps I 'm overlooking it. I can however find where we signed an agreement that taxes and insurance are included in monthly payments.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78108
Submitted Via: Web
Date Sent: 2017-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A