Date Received: 2017-11-17
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I purchased a vehicle in XXXX XXXX with my loan through M & T bank. I cosigned for my husband and he is the one who makes each months payments. He began by making payments in branch but after several times of branch members messing up his payments, he switched to phone payments because that way we have confirmation numbers. As of XXXX XXXX, ( according to a branch member ), it can be seen that payments begin being marked as late therefore getting sent to M & T debt collections department. EVERY SINGLE MONTH I get a call from the dept collection department claiming that my payments are late by XXXX XXXX or even XXXX months. Every single month I have to call the customer service department with my confirmation number and verify that my payment was made on time, in full and my account is still in good standings with XXXX late payments. I have asked managers in the customer service department XXXX TIMES for letters stating my account is in good standings and XXXX times they have lied that the letter is on its way and it has not been. The cycle just continues. Finally, I got fed up with the extremely rude debt collection associates and decided to threaten to take my loan elsewhere. Finally, after I made noise, several investigations were 'started ' ( I say 'started ' because I have no proof that they actually did anything after I got off the phone. ) In speaking with supervisors in the debt collection department we discovered that it has been proven that there are XXXX different dates AND XXXX different confirmation numbers for each of my payments ; example ; for XXXX XXXX ; My husband make a phone payment on XXXX XXXX. The payment is listed for XXXX XXXX. There are XXXX separate confirmation numbers. What is also interesting is that according to the debt collection department, XXXX called on XXXX on XXXX XXXX and made a phone payment for XXXX XXXX. THIS IS A COMPLETE AND UTTER LIE. It is XXXX XXXX not true at all. XXXX did in fact call the debt department but it was to speak to the supervisor about the issues we have been having NOT to make a payment. For XXXX XXXX ; NO payments were listed as being made ( as of XXXX XXXX ) however my husband made a payment by phone on XXXX XXXX and I supplied the confirmation number. Through looking up that confirmation number, it was proven that the funds WERE removed from his account, put 'on hold ' and scheduled to by applied XXXX XXXX ( almost 20 days after he made the payment. ) Not one person can explain to me how or why my money keeps being taken and held for x amount of days then applied when the payment is late. After speaking to a branch associate, it was determined the due date for payments was the XXXX of each month with a grace period until the XXXX of the following month. According to the customer service department, the debt collection department AND my husbands statements, the due date is the XXXX of each month. This means that nobody is even on the same page as to when my payment is even due! I am COMPLETELY fed up with M & T 's false promises, false claims and false processing of my payments. I am also fed up with them calling me a liar every single month when they call me and are extremely rude saying I have n't made a payment. The investigations are still ongoing and were began on XXXX XXXX. I was promised I would be contacted with updates and additional information regarding the progress of the investigations and this has proven to be false as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 14094
Submitted Via: Web
Date Sent: 2017-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-16
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I have n't used my M & T Bank checking account in over a year. They would n't let me close it, because they said I had walk into a branch to do it. I was n't able to go to a branch because I moved over 1000 miles away from the closest M & T Bank branch. Over three months ago, there were fraudulent charges on that account. The account had a XXXX balance, so the credit card that was tied to the account was charged as a result of the overdraft protection. I disputed the fraudulent charges on the checking account and M & T resolved that issue after about a dozen calls with customer service. I 'm still receiving notices that I owe money on the credit card, and I was notified that I 'm being sent to collections. I 've had an additional dozen calls regarding the credit card issue, and I 'm being told that they 'll " research it '' and get back to me. Meanwhile, the credit card issues has already been communicated to the credit bureaus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76028
Submitted Via: Web
Date Sent: 2017-12-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-16
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: My name is XXXX XXXX at : XXXX XXXX XXXX XXXX XXXX, XXXX NY XXXX I open 3 accounts in XXXX NY, XXXX, XXXX and XXXX ( recently but do n't know the service yet, just 2 trasactions ) I used because of convenience and trust the name first ... and frustrated after dealing with and angry and afraid of ... First time i made a complaint on BBB and get CFPB and XXXX XXXX reponse to me 3 months later. I still have the response letter. * XXXX ask me to do this and to do that? * XXXX XXXX calling me SENATOR XXXX XXXX XXXX ... actually maybe I have business deal in the past with them but now they gave me a nick name what i have to say, I become a SENATOR, and they address me by letter send to me, only one letter and no more, I want to hear Senator again, in NY has only 2 maybe senator in State and they have to fight very hard to get the=at title, now I do n't have to spend a penny and get that title SENATOR, no problem you call me senator i acceot it, because no any dictionany or dctionary explain what does it mean ... When I report to BBB in XX/XX/XXXX I had notice negative rating point to XXXX XXXX, I doubt it ...! ANd that 's true .... this is the error or this is XXXX want their money back when I open account they gave me {$150.00} bonus and {$25.00} USD to open Saving account, but finally my bonus all gone with the wind just because they used the word OVERDRAFT, mny totally overdraft fee is more than 350 dooars since I opened my account in XXXX XXXX. Rectly what happen with XXXX is : I deposit a check from XXXX, when I go to the branch, they said the rate they give you is too high, we have the rate is more lower than that, so I take that out and apply to their LOAN offer, when they check my CREDIT SCORE they can not log into my credit uion. I also check my credit score from different source, the source I check only available just 2 instead of 3, and I check my score monthly from my CREDIT CARD, I know what my score look like. When you use credit card, you always look deep into the low rate credit card that offer you a better deal, I found XXXX gave me last month credit chect is : XXXX with FICO rating, annd XXXX gave me XXXX rating fron XXXX XXXX. Now go back to the deposit of my LOAN, 2 days later it 's clear and my balance is show up on my report online, then I make my credit card payment to XXXX and XXXX, and I wait 3 days, the result did n't come up, I call, i contact by portal and I came to local branch in different branch and all they said, NO RECORD I HAVE MAKE ANY PAYMENT ...!!!! The operation like that is make more sense for XXXX got hack!!!! And the local BANKneeds to report or let the customer know THIS IS YOR REPORT .... i got the report on tuesday showing me I HAVE A PENDING transaction XXXX , that amoun I already pay off XXXX my reducing the payment from my complaints, becuase the charges is FAKE and NOT DELIVER the order, now XXXX I had arount 100 USD, this also come out and I want the customers use the BANK had to be very careful and extremly rare but they do : OVERCHARGE FEE {$35.00} when you make apayment NOT ENOUGH MONEY, actual yu have money but they did CLICK and CHECK just let the IP department auto-matic check and they make money by that way. Thay alway send email asking you ONLINE is more easy, but more trouble, ....! Second I want to report is XXXX XXXX, they have the service first it seems right for me save your money just $ XXXX per week you can have {$1300.00} at the end, that sound too good too attrachtive also too fancy in America too, you know in USA only the branch of XXXX XXXX in XXXX XXXX XXXX has that service, XXXX XXXX XXXX in other baranch understand XXXX saving program work! you try to ask what is XXXX program, 100 % no one can answer that question from other branch except XXXX XXXX XXXX toer ...! Now the problem is not stay there, I check my account I saw the money is totally NOT EQUAL with the number, and the number seems change weekly, f they change weekly it 's fine and better, but the BALANCE of the total amount will be the smame will be OK. but no balance the same, the number is UNLBALANCE and mean time, my email address is already change but NOT SHOW UP is change I click they did n't show up anything ... I use XXXX XXXX month only one time after I came in deposit into and use that to write check to pay rent, the security deposit and my XXXX balance totally different, becuase my landlord is in from of XXXX XXXX branch in XXXX XXXX, I told them My social dep [ osti {$390.00} is to XXXX XXXX not XXXX XXXX, but my landload use XXXX XXXX, this activity needs to help them solve the conflict of MONEY DEPOSIT and MONEY BALANCE from Saving XXXX is a trouble makers in XXXX! My activities is use to TEST all the BANK in XXXX and try to find out what is THE GOOD THE BAD AND THE URLY of banking system in XXXX ... .from this point I can tell you, more and more coming up and the level of UNDESTANDING the number of the local branch banker anh how they understanding of the transaction means to them and the timing of customers have to spend when they look at their monthly statement and another probelm is for people do n't know englsih and illiterate, the bank making money by one penny to another penny, I want my money back, each transaction I always keep my receipt. The big trouble for XXXX is they send my personal financial info to XXXX XXXX in Florida, my credit report get XXXX XXXX check monthly, what do they want to steal from me ...! XXXX jsut send me a statent yesterday, I have unpaid balance {$180.00} more .... I already telling them, this is XXXX stole my info and let XXXX XXXX take action 4 months ago, I have confront taton with XXXX XXXX about the monthly statement, I did apply anoth XXXX from XXXX, I already cancel their XXXX XXXX last year, because is not fiar the charges ... and the money hoe much they refubd, I did n't check all, but they did refund some, nw they check me into the STEALING HOOP again after the offer when I pruchased in XX/XX/XXXX, I apply is CREDIT CARD not XXXX XXXX, their XXXX XXXX only to purchase on XXXX not from other store or sources ... my question and ask them WHY THEY ARE SO BIG SO HUGE but so greedy have to steal cstomers financial info of give you a prime card, when you get the prie card, you do n't need to ACTIVETE, that also mean they send to you, you will be get invoice to pay monthly the membership, they do n't care who you are, I 'm Senator XXXX XXXX XXXX, XXXX you have to settle this lawless from you business, activites, this is not XXXX, what they did is XXXX style, just know how to rob and abuse customer, everytime I got thheir email and their letter my XXXX XXXX anf my XXXX XXXX level jump to over limit level .... Thanks XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 13208
Submitted Via: Web
Date Sent: 2017-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I 've been trying to understand the process for termination of the PMI based on LTV and am getting an unsatisfactory answer. My understanding is that the LTV is based on the appraised home value or the value of the house that the loan was based on and not the original loan amount. Currently all responses whether called or emailed or mailed have all referred me to the original principal amount ( which was a refinanced amount ). I 'm looking for the true LTV please. What was the appraised value when the loan was originated ( I keep receiving by mail the original borrowed amount ) and why ca n't we determine value based on the current appraisal by an independent appraiser, or even the current tax bill? This approach seems deceptive and it seems to obfiscate responsibilities by M & T Bank for additional years of PMI.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06074
Submitted Via: Web
Date Sent: 2017-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-13
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My family is trying to purchase a new home and we have found that we can not be approved because of inaccurate information being reported by our old mortgage company and the way that XXXX is reporting it. We had a Chapter XXXX bankruptcy, including our home that was discharged in clear back in XX/XX/XXXX. We kept making payments on our home but finally had to short sale it in XX/XX/XXXX. The problem is that XXXX is reading the XXXX report that we bankruptedin XX/XX/XXXX, which makes our loan unapprovable. It needs to read that we SHORTSOLD the home in XX/XX/XXXX and as long as we close our new home after XX/XX/XXXX, we are eligible to purchase. M & T Bank refuses to work with us. They dismissed our request to correct what they reported in a brief letter. We need help getting this corrected.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89015
Submitted Via: Web
Date Sent: 2017-11-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-12
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XXXX/XXXX/XXXX I attempted to use an M & T bank branch ATM. I tried to withdraw XXXX $ from my checking acct with a balance of XXXX XXXX The ATM took a long time, deducted the XXXX $ from my acct and never disbursed it. The receipt showed the money dispensed but never did and the monies were deducted from my acct. I have had two phone conversations with m & t bank since and they tell me it will require a lengthy investigation that I can not wait for as I have pressing financial issues and live paycheck to paycheck. Essentially they stole XXXX $ from me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 207XX
Submitted Via: Web
Date Sent: 2017-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I applied for a loan modification earlier this year with M & T Bank. The modification process was being serviced by XXXX XXXX XXXX. The purpose of my request for the loan modification is that my mortgage payment is {$770.00} with an interest rate of 6.750 %. I live on Social Security and can not afford the payments. The bank is willing to adjust my mortgage by only {$84.00} per month while keeping the interest rate at the same rate of 6.750 % .. The reason they gave was that I had equity in my home. They said my " loan to value '' ratio exceeded 80 % and they valued my house at {$100000.00}. I completely disagree with their valuation as the price opinion based on erroneous information. The broker noted my home as being a 2 bedroom, 2 bath home with a pool. This is false. I have a 2 bedroom home but only 1 bath and no pool. I live in a rural area. The 3 comparable listings they used had either more bedrooms or more bathrooms than my home. These other homes all have more rooms than mine and are priced above {$110000.00}. Since my home is smaller with fewer rooms it should be valued at significantly less than that. It 's noted that the average time on the market is 120 days. The 3 homes were listed for 4 months, 5 months and the 3rd at more than 7 months so the 120 day figure is inaccurate. Additionally since those 3 homes have not sold their list price should not be used as a barometer for what my home is worth. Of the comparable sales they cited only 1 property sold in excess of {$100000.00}, the other 2 were at {$74000.00} and {$75000.00} respectively. The high sale had a 3rd bedroom and was 1800 sq. ft. My house is only 1122 sq ft. I 'm not sure why they would say my house that has fewer bedrooms and is significantly smaller would be valued at nearly the same price!. Finally their report shows the condition of my house to be good. I live in a log cabin. The logs need to have a varathane coating for protection every couple of years. I have not been able to do this. I have a septic tank that needs attention and the home has a well pump and pressure tank that has not been replaced since the house was built over 20 years ago. There is other deferred maintenance including tree removal and roof repair. I live in a mountainous are and have no central heat..I use a wood burning stove for heat in the winter. None of this was factored into the valuation of my home and the only house to sell over {$100000.00} is not nearly close to what my house is. The other sales make much more sense. We disputed the price opinion in writing but XXXX did not listen and did not order a reappraisal Finally, XXXX referred my loan to an attorney to start foreclosure which while I was disputing the inaccurate price opinion and continuing to get my loan modified. This was in violation of the California Homeowner 's Bill of Rights as it is considered dual tracking
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 961XX
Submitted Via: Web
Date Sent: 2017-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I am writing to request correction of the errors described below in regard to the mortgage on my property at XXXX XXXX XXXX, XXXX XXXX CT XXXX. Hudson City Savings Bank XXXX XXXX XXXX made the loan in XXXX. M & T Bank XXXX M & T ) acquired XXXX and our loan, becoming our lender, debt collector and XXXX in XXXX XXXX. XXXX failed to transfer to M & T accurate information relating to the servicing of the loan. M & T compounded the errors and overstated monthly payments, monthly loan balances from XXXX. M & T overstated payoff balances including the XXXX/XXXX/XXXX transfer date, the XXXX/XXXX/XXXX modification and later on XXXX/XXXX/XXXX payoff statement. Please note from XXXX XXXX, XXXX note, modification, XXXX letter and XXXX letter were non-responsive on the part of M & T as they provided no original information, loan corrections or independent analysis of our requests. XXXX XXXX, XXXX details how Hudsons XXXX modification, XXXX and XXXX letters support our case not XXXX. The errors and our corrections are detailed in several correspondences already sent to M & T XXXX including, in XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, and XXXX XXXX, XXXX. M & T requested specifics. We provided XXXX XXXX Revisions, XXXX XXXX Updated Revisions and M & T-Based Revisions and most recently an XXXX XXXX, XXXX Qualified Written Request/Notice of Error. M & T now has ample specific evidence from multiple sources for the specific changes we request. M & T Bank acquired Hudson City Savings Bank and our mortgage on XXXX/XXXX/XXXX and became as lender, servicer and furnisher of credit data. XXXX made errors XXXX. M & T needs to respond and correct XXXX errors : XXXX. Eliminate old tradelines dating from first delinquency date of XXXX XXXX Equifax XXXX XXXX ) Shows XXXX date of first delinquency XXXX TransUnion Shows XXXX date of first delinquency c. XXXX XXXX Shows XXXX date of first delinquency XXXX FTC Opinion Shows XXXX unchanged by later payments XXXX FTC Opinion Shows XXXX unchanged by M & T acquisition XXXX. Eliminate duplicative tradelines, XXXX and M & T, for the same loan. XXXX Experian XXXX shows XXXX derogatory accounts for same loan XXXX Equifax XXXX shows XXXX derogatory accounts for same loan XXXX. XXXX XXXX XXXX XXXX XXXX using XXXX XXXX and XXXX a. XXXX XXXX XXXX XXXX XXXX, XXXX Revisions XXXX. XXXX XXXX Principal, e.g. Credit/Apply Payments XXXX and XXXX a. XXXX XXXX especially XXXX XXXX and XXXX XXXX XXXX. XXXX XXXX Overcharges XXXX. XXXX/XXXX/XXXX XXXX XXXX a. XXXX XXXX especially XXXX XXXX XXXX. Delete XXXX tradelines as they are Inaccurate, Incomplete and Unverifiable a. Despite substantial, multiple source evidence ( see XXXX XXXX b. Despite pending Disputes/QWRs ( XXXX XXXX, XXXX XXXX, XXXX XXXX and XXXX XXXX XXXX Furnished post QWRs and Disputes ( attach MyFICO showing updates XXXX XXXX Failed to Advise Credit Bureaus of Dispute XXXX. Fix loan records. M & T acknowledged receipt of our requests and promised response, but made no substantive response or correction. See Attachments : a. XXXX XXXX, XXXX XXXX Customer Service XXXX XXXX XXXX XXXX, XXXX XXXX XXXX of Error c. XXXX XXXX, XXXX Updated Revisions, M & T XXXX XXXX XXXX XXXX XXXX, XXXX Revisions XXXX XXXX XXXX, XXXX XXXX Follow up XXXX XXXX XXXX, XXXX QWR and Request for Information Please see below summary evidence that the M & T loan records and tradelines are old, duplicative, inaccurate, incomplete and unverifiable. Also see Exhibits and Attachments : XXXX. XXXX XXXX is Too Old-First Delinquency Date XXXX XXXX XXXX had date of first delinquency XXXX XXXX. Made a few additional payments XXXX and XXXX but didnt bring current. According to FTC opinions, these payments dont change the date of first delinquency. M & T Bank acquired Hudson City Savings Bank and our mortgage on XXXX/XXXX/XXXX. According to FTC opinions, transfer from XXXX bank to another doesnt change date of first delinquency and XXXX deadline. Transunion has already deleted the XXXX tradeline as its too old. Equifax and Experian are processing our disputes and deletion requests now. Please see : Equifax XXXX XXXX ) Shows XXXX date of first delinquency, TransUnion Shows XXXX date of first delinquency, XXXX XXXX Shows XXXX date of first delinquency, FTC Opinion Shows XXXX unchanged by later payments and FTC Opinion Shows XXXX unchanged by M & T acquisition XXXX. XXXX XXXX XXXX M & T XXXX for the same loan Experian and Equifax both show XXXX derogatory accounts, XXXX and M & T, for the same loan originated by XXXX in XXXX XXXX and bought by M & T XXXX XXXX. As a result, our credit is damaged with XXXX adverse accounts ( 30 days late, 60 days late etc. ) instead of XXXX. CFPB recommends disputing duplicate accounts like this so we are disputing the XXXX tradeline and requesting deletion. Please see : XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX offered rate change in 1 month using a XXXX application in 1 month with no underwriting. We requested a rate change XXXX XXXX. XXXX denied its policy delaying rate change for 30 months then charging an above-market rate. XXXX overcharged us and failed to correct its loan accounts, from our XXXX XXXX rate request until the transfer to M & T Bank in XXXX XXXX. XXXX written policy, XXXX market rates and the interest charges were all detailed in correspondence to M & T. XXXX XXXX especially XXXX XXXX Revisions and XXXX XXXX Updated Revisions. XXXX. XXXX XXXX XXXX, Credit/Apply Payments XXXX and XXXX XXXX requested and received $ XXXX in XXXX payments. XXXX failed to credit the payments to the loan. This violated the note and CFPB requirements for immediate credit of full monthly payments. XXXX declared a false XXXX default and initiated a dual-track foreclosure. Using XXXX & XXXX calculations and the same assumptions below, we can correct this lack of credit. Please see Attachments especially XXXX XXXX and XXXX XXXX. XXXX faced a situation in XXXX substantially similar to XXXX & XXXX situation in XXXX. XXXX claimed a loan repayment default, on or about XXXX XXXX. The loan, interest and {$10000.00} monthly payment assumptions were exactly the same for both banks. but XXXX and M & T acted completely differently. Comparing the XXXX loan statements to the XXXX XXXX modification document prove XXXX applied {$0.00} in XXXX and applied {$0.00} to the XXXX modification balances. The loan balance in both documents was identical and unchanged despite $ XXXX in XXXX payments made. M & T clearly quantifies XXXX XXXX errors. Using M & T statements from XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, XXXX/XXXX/XXXX and XXXX/XXXX/XXXX, the XXXX errors in XXXX can easily be fixed. XXXX {$10000.00} payments are applied as follows : Principal : {$3300.00} {$3300.00} {$3300.00} {$3300.00}. XXXX {$3400.00} {$3400.00} XXXX {$20000.00} XXXX : {$6900.00} {$6900.00} {$6900.00} {$6900.00} {$6900.00} {$6800.00} XXXX {$41000.00} The balance of {$2400.00} would briefly be in a suspense account as a partial payment but then refunded to us in XXXX. According to XXXX & XXXX response to our QWR, XXXX had no accounting for suspense accounts. Even if the XXXX loan payment agreement justified an abnormal $ XXXX suspense account, XXXX claims default in XXXX of XXXX so a full refund of the larger suspense account should have been made in XXXX. Despite this, we never received XXXX suspense accounting or suspense refunds. M & T Bank applied our XXXX payments to XXXX using the same monthly payments of {$10000.00} and the exact same rate and term assumptions. We would expect that payments would be applied first to interest and principal per the note and applied as monthly payments of principal and interest per the XXXX modification. This would have resulted in a reduction in principal balance, a reduction in accrued interest and a refund of any remaining funds less than a full monthly payments. XXXX Payments CFPB requires full monthly payments to be applied when received. Partial payments can be in suspense briefly if disclosed and promptly refunded. In their XXXX XXXX, XXXX letter, XXXX admits 0 % of the XXXX payments were applied in XXXX. Instead, 100 % of the XXXX payments went to an undisclosed, multi-year suspense account. XXXX claims in the XXXX XXXX, XXXX letter that our XXXX payments of {$20000.00} were applied as XXXX monthly payments of {$10000.00} plus an extra {$23.00}. Contemporaneous records contradict XXXX. The XXXX form XXXX shows that 100 % of the {$20000.00} plus {$8100.00} from XXXX was credited 100 % as interest. Based on M & T statements from XXXX/XXXX/XXXX and XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, XXXX payments of {$10000.00} should be allocated and applied to principal and interest as follows : Principal : {$3300.00} {$3300.00} Total {$6700.00} Interest : {$6900.00} {$6900.00} Total {$13000.00} The extra funds of {$23.00} ( i.e. the amount in excess of XXXX full months XXXX were acknowledged in the XXXX letters, but they were not contemporaneously disclosed or accounted for as a suspense amount. {$23.00} was never refunded to us. XXXX. Correct XXXX Overcharges including XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX/XXXX/XXXX : XXXX XXXX XXXX {>= $1,000,000} XXXX XXXX XXXX {$230000.00} XXXX Stated Other {$6900.00} XXXX XXXX XXXX {>= $1,000,000} Corrected Principal {>= $1,000,000} Corrected Interest {$130000.00} Corrected Other {$0.00} Corrected Loan Total {>= $1,000,000} Corrected Monthly {$7500.00} On XXXX, XXXX lent us {>= $1,000,000}. We only owed {>= $1,000,000}. The remaining {$180000.00} was our credit balance. With our additional XXXX payments of {$20000.00}, our credit balance grew to over {$200000.00}. There were no late payments or a default in XXXX. By falsely claiming default, XXXX violated XXXX ( f XXXX or XXXX j ). M & T continues this violation by using a false XXXX default to get a foreclosure judgment on XXXX/XXXX/XXXX. Please see Attachments especially XXXX XXXX and XXXX XXXX. XXXX. Delete XXXX tradelines as they are Inaccurate, Incomplete and Unverifiable a. XXXX XXXX XXXX The XXXX tradelines are inaccurate in all respects from XXXX XXXX to XXXX XXXX per our correspondence dated XXXX XXXX, XXXX XXXX and XXXX XXXX of this year. Errors include principal balance, interest, monthly and other charges. M & T Bank has failed to do independent analysis, provide responsive communications and correct loan errors. XXXX XXXX XXXX XXXX XXXX Principal and Interest Balances from XXXX to XXXX. These errors persist for 75 months from initial request XXXX XXXX to the M & T transfer at the end of XXXX including XXXX Overcharges : Outstanding Principal : All months from {$1400.00} to {$72000.00} Monthly Interest : All months from {$2500.00} to {$3600.00} Late Fees : All months from {$1400.00} to {$20000.00} Corporate Advances : All months to {$11000.00} Regular Monthly Payment : All months from {$2800.00} to {$2800.00} Total Amount Due : All months from {$2800.00} to {$460000.00} Modification XXXX/XXXX/XXXX : Overstated principal and interest by {$180000.00} Transfer XXXX/XXXX/XXXX : Borrower has {$8000.00} credit not overdue payments. XXXX overcharged and M & T failed to correct modification loan balances as of XXXX/XXXX/XXXX. Hudsons XXXX modification included overstated payoff balances for principal, interest and other charges. Hudsons Failure to provide an accurate payoff balance amount upon a borrower 's request in violation of section XXXX XXXX XXXX XXXX c ) ( XXXX ). The XXXX tradelines are entirely wrong for at least 75 months from the initial XXXX XXXX modification request through the XXXX XXXX transfer to M & T. XXXX credit unions conflict with each other, XXXX contracts and M & T practice. XXXX XXXX XXXX XXXX XXXX tradelines are incomplete. From XXXX XXXX to XXXX XXXX, XXXX omitted monthly statements and credit bureau reports. From XXXX, XXXX omitted suspense account, escrow account and loan modification accounts. XXXX admitted escrow payments, but M & T confirmed the lack escrow and other records. XXXX tradelines are incomplete missing 30 monthly statements, suspense and escrow account records. XXXX admitted suspense and escrow items in XXXX letters but made no records. XXXX no longer exists. It cant provide missing items. Per our XXXX XXXX XXXX, M & T confirmed the lack of XXXX escrow records etc. XXXX XXXX XXXX XXXX by XXXX and per regulations XXXX tradelines are unverifiable. The bank ceased to exist as of XXXX XXXX. Due to this and incomplete records, the tradelines can not be verified. M & T will not verify tradelines as there is missing data. Also, XXXX XXXX and M & T continuing ) errors breach the XXXX note and XXXX modification. They also violate federal law and M & T policy. Based on initial review with Consumer Financial Protection Bureau XXXX CFPB XXXX, M & T Bank and XXXX are in violation of multiple CFPB regulations ( please see XXXX XXXX Specific Legal Violations ). M & T Bank, in addition to its breach of the XXXX note, the XXXX modification and other agreements, M & T Bank is also in violation of Consumer Financial Protection Bureau guidelines and regulations : XXXX. XXXX and XXXX Failure to XXXX Payments XXXX CFR XXXX XXXX c ) ( XXXX ) ; XXXX. XXXX and XXXX Failure to Properly Apply Payments per the note and regulations ; XXXX. Unauthorized XXXX and XXXX Accounts by XXXX from XXXX ; XXXX. Failure to XXXX XXXX and XXXX accounts XXXX XXXX b ) ; XXXX. Neglecting monthly statements, escrow and suspense accounting XXXX and XXXX ; XXXX. Using wrong default XXXX XXXX for XXXX for Judgment of XXXX ( f XXXX or XXXX j ) ; XXXX. XXXX Incorrect Information re Loss Mitigation/ Loan Modification ; and XXXX. Adverse reports to Credit Bureaus despite XXXX XXXX XXXX XXXX M & T XXXX XXXX XXXX XXXX Violates Note and Regulations FCRA requires deletion of tradelines that are either inaccurate, incomplete or unverifiable. M & Ts tradelines meet all three FCRA criteria. CFPB suggests borrowers dispute all duplicate tradelines as they hurt borrower credit. M & T duplicates XXXX. Disputes are being sent to all three credit bureaus seeking deletion of the M & T tradelines within 30 days. Each will contact M & T for verification. M & T can not and should not verify the M & T tradelines when asked to do so by the credit bureaus. By withholding verification, M & T lets credit bureaus delete all M & T tradelines. M & T cant verify tradelines because : XXXX. M & T lacks complete data ; XXXX. The loan errors breach Hudsons policy, XXXX note and XXXX modification ; and XXXX. The errors violate CFPB and FCRA regulation. This is documented by QWR and XXXX XXXX. Therefore, M & T verification would constitute contract breach and federal violation. On XXXX XXXX, we included M & T XXXX XXXX, using M & Ts own statements and loan calculations to demonstrate loan errors. Since M & T was using the exact same loan assumptions as XXXX, the M & T XXXX XXXX confirm loan errors. M & Ts own work suggests M & T should not verify either XXXX or M & T tradelines. If M & T ignores the above and verifies anything, we require a prompt, specific, written explanation why M & T chooses to breach loan agreements, federal law and M & T policy. Here are examples of XXXX and M & T loan contract breaches federal violations : XXXX. Hudsons XXXX letter confirms it credited no XXXX payments to anything in XXXX. CFPB confirms this violated federal law including XXXX XXXX XXXX XXXX c ) ( XXXX ) ( and the terms of the XXXX note ). M & T Based Revisions show the XXXX error and the specific corrections. Fixing this error is required by law, M & T should fix it now. XXXX. Hudsons XXXX letter confirms XXXX made XXXX escrow tax payments. M & T, however, confirms the loan is non-escrow, no such payments can be made without our written authorization and there are no XXXX escrow records at all. XXXX. M & T shows tax payments made as non-interest bearing corporate advances. This were set forth to be capitalized as part of the XXXX/XXXX/XXXX modification agreement. Hudsons XXXX loan modification discloses no tax payments for capitalization. XXXX. Hudsons XXXX modification also shows the loan balance was unchanged from XXXX to XXXX to the XXXX/XXXX/XXXX modification, further proving XXXX credited no payments violating XXXX XXXX XXXX XXXX c ) ( XXXX ). XXXX. XXXX admits in its XXXX letter that the XXXX payments applied 100 % to interest despite the terms of the note calling for principal and interest payments. This violates of XXXX CFR XXXX XXXX c ) ( XXXX ). M & T XXXX XXXX prove both the XXXX error and the specific M & T corrections. XXXX. Despite correspondence proving no XXXX default and no grounds for foreclosure, M & T wrongfully proceeded to obtain an order of foreclosure in XXXX XXXX. M & T wrongfully moving for foreclosure in XXXX violates XXXX XXXX g XXXX or XXXX j ). M & T can not ignore conflicting credit bureaus and claim all tradelines are correct. The credit bureau reports currently conflict with each other and with M & T records : XXXX. XXXX bureau shows a closed account, but another shows it open. XXXX. XXXX has no current mortgage debt but another has $ XXXX mortgage debt. XXXX Credit bureau reports all conflict with M & T XXXX and M & T XXXX XXXX The credit bureau reports conflict with M & T XXXX and M & T XXXX e.g. : M & T XXXX Credit Bureau XXXX XXXX M & T XXXX {>= $1,000,000} ( not {>= $1,000,000} ) XXXX M & T XXXX XXXX {>= $1,000,000} ( not XXXX ) Initial, M & T XXXX and Interest {$8900.00} and 3.0 % ( not {$10000.00}, 4.375 % ) XXXX M & T XXXX and Interest {$9300.00} and 3.5 %. XXXX not {$10000.00}, 4.375 % ) XXXX Payments Made XXXX Above ( not no payments made ) M & T XXXX XXXX Late XXXX ( not XXXX ) Percentage Loan Paid Off 1.25 % ( not negative 37 % ) Attachments XXXX. XXXX XXXX, XXXX XXXX Customer Service XXXX XXXX. XXXX XXXX, XXXX XXXX QWR/Notice of Error XXXX. XXXX XXXX, XXXX Updated Revisions, M & T XXXX XXXX XXXX. XXXX XXXX, XXXX Revisions XXXX. XXXX XXXX, XXXX XXXX Follow up XXXX. XXXX XXXX, XXXX XXXX and XXXX for XXXX XXXX. Fico XXXX Shows Duplication, No credit XXXX pmts, Adverse post QWRs XXXX. XXXX XXXX XXXX statement XXXX Delinquency XXXX not brought current XXXX. Equifax XXXX XXXX Shows XXXX derogatory accounts for the same loan XXXX. Experian XXXX Experian XXXX account still not deleted despite age XXXX. Experian XXXX Experian Duplicate Negative Accts for same loan XXXX. Equifax XXXX XXXX Shows XXXX account date of first dueling XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06840
Submitted Via: Web
Date Sent: 2017-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: CFPB Complaint I Trouble During Payment-Servicing, Payment Process, Escrow XXXX XXXX XXXX XXXX lent a {$1.00} mortgage XX/XX/XXXX. XXXX policy offered rate change in 1 month using a 1-page application in 1 month with no underwriting. We requested a rate change XX/XX/XXXX. XXXX denied its policy delaying for 30 months. XXXX overcharged us and failed to correct its loan accounts, from our XX/XX/XXXX rate request until the transfer to M & T Bank in XX/XX/XXXX. M & T Bank acquired XXXX XXXX XXXX XXXX and our mortgage on XX/XX/XXXX. M & T Bank, as lender, servicer and furnisher of credit data, failed to correctly : 1. Credit/apply XX/XX/XXXX-XX/XX/XXXX payments. a. XXXX Loan Activity shows six payments of $ XXXX each b. XXXX Loan Details shows total payments of $ XXXX 2. Eliminate duplicative tradelines for the same loan. a. XXXX Duplicative shows 2 derogatory accounts for same loan b. XXXX Duplicative shows 2 derogatory accounts for same loan 3. Eliminate old tradelines dating from first delinquency date of XX/XX/XXXX a. XXXX ( 2 ) Shows XX/XX/XXXX date of first delinquency b. XXXX Shows XX/XX/XXXX date of first delinquency c. XXXX XX/XX/XXXX Shows XX/XX/XXXXdate of first delinquency d. FTC Opinion Shows XX/XX/XXXX unchanged by later payments e. FTC Opinion Shows XX/XX/XXXX unchanged by M & T acquisition 4. Furnish or withhold data and tradelines to the credit bureaus a. Despite substantial, multiple source evidence ( see Attachments ) b. Despite pending Disputes/QWRs ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX ) c. Furnished post QWRs and Disputes ( attach XXXX showing updates ) d. Failed to Advise Credit Bureaus of Dispute 5. Fix loan records. M & T acknowledged receipt of our requests and promised response, but made no substantive response or correction. See Attachments : a. XX/XX/XXXX M & T Customer Service Research b. XX/XX/XXXX M & T QWR/Notice of Error c. XX/XX/XXXX XXXX Customer Service Research d. XX/XX/XXXX XXXX QWR/Notice of Error e. XX/XX/XXXX Updated Revisions, M & T Based Revisions f.XX/XX/XXXX Revisions g. XX/XX/XXXX QWR Follow up h. XX/XX/XXXX QWR and Request for Information 6. Provide balances, payoff amounts and monthly invoices in XX/XX/XXXX and XX/XX/XXXX a. Monthly statements XX/XX/XXXX and XX/XX/XXXX b. Incorrect Payoffs including XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX Please see below our summary evidence that the M & T loan records and tradelines are inaccurate, incomplete and unverifiable. See detail below and attachments : XXXX and M & T Tradelines Inaccurate The XXXX tradelines are inaccurate in all respects from XX/XX/XXXX to XX/XX/XXXXper our correspondence dated XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX of this year. Errors include principal balance, interest, monthly and other charges. M & T tradelines, based solely on inaccurate XXXX data, are also inaccurate. M & T Bank has failed to do independent analysis, provide responsive communications and correct loan errors. See XX/XX/XXXX QWR Corrected Principal and Interest Balances from XX/XX/XXXX to XX/XX/XXXX. These errors persist for 75 months from initial request XX/XX/XXXX to the M & T transfer at the end of XX/XX/XXXXincluding XXXX Overcharges : Outstanding Principal : All months from {$1400.00} to {$72000.00} Monthly Interest : All months from {$2500.00} to {$3600.00} Late Fees : All months from {$1400.00} to {$20000.00} Corporate Advances : All months to {$11000.00} Regular Monthly Payment : All months from {$2800.00} to {$2800.00} Total Amount Due : All months from {$2800.00} to {$460000.00} Modification XX/XX/XXXX : Overstated principal and interest by {$180000.00} Transfer XX/XX/XXXX : Borrower has {$8000.00} credit not overdue payments. XXXX overcharged and M & T failed to correct modification loan balances as of XX/XX/XXXX. XXXX XX/XX/XXXX modification included overstated payoff balances for principal, interest and other charges. XXXX Failure to provide an accurate payoff balance amount upon a borrower 's request in violation of section 12 CFR 1026.36 ( c ) ( 3 ). XXXX Overcharges Loan Modification XX/XX/XXXX : XXXX Stated Principal {>= $1,000,000} XXXX Stated Interest {$230000.00} XXXX Stated Other {$6900.00} XXXX Stated Total {>= $1,000,000} Corrected Principal {>= $1,000,000} Corrected Interest {$130000.00} Corrected Other {$0.00} Corrected Loan Total {>= $1,000,000} Corrected Monthly {$7500.00} On XX/XX/XXXX, XXXX lent us {>= $1,000,000}. We only owed {>= $1,000,000}. The remaining {$180000.00} was our credit balance. With our additional XX/XX/XXXX payments of {$20000.00}, our credit balance grew to over {$200000.00}. There were no late payments or a default in XX/XX/XXXX. By falsely claiming default, XXXX violated 1024.41 ( f ) or ( j ). M & T continues this violation by using a false XX/XX/XXXX default to get a foreclosure judgment on XX/XX/XXXX. The XXXX tradelines are entirely wrong for at least 75 months from the initial XX/XX/XXXX modification request through the XX/XX/XXXX transfer to M & T. Three credit unions conflict with each other, XXXX contracts and M & T practice. M & T tradelines, based solely on inaccurate XXXX data, are also inaccurate. XXXX and M & T Tradelines Incomplete XXXX tradelines are incomplete. From XX/XX/XXXX to XX/XX/XXXX, XXXX omitted monthly statements and credit bureau reports. From XX/XX/XXXX-XX/XX/XXXX, XXXX omitted suspense account, escrow account and loan modification accounts. XXXX admitted escrow payments, but M & T confirmed the lack escrow and other records. XXXX tradelines are incomplete missing 30 monthly statements, suspense and escrow account records. XXXX admitted suspense and escrow items in XX/XX/XXXX-XX/XX/XXXX letters but made no records. XXXX no longer exists. It cant provide missing items. Per our XX/XX/XXXX QWR, M & T confirmed the lack of XXXX escrow records etc. M & T tradelines, based solely on incomplete XXXX data, are also incomplete. XXXX Tradelines ( and M & T ) Unverifiable XXXX tradelines are unverifiable. The bank ceased to exist as of XX/XX/XXXX. Due to this and incomplete records, the tradelines can not be verified. M & T will not verify tradelines as there is missing data. Also, XXXX ( and M & T continuing ) errors breach the XX/XX/XXXXnote and XX/XX/XXXX modification. They also violate federal law and M & T policy. Based on initial review with Consumer Financial Protection Bureau ( CFPB ), M & T Bank and XXXX are in violation of multiple CFPB regulations ( please see XX/XX/XXXX Specific Legal Violations ). M & T Bank, in addition to its breach of the XX/XX/XXXXnote, the XX/XX/XXXX modification and other agreements, M & T Bank is also in violation of Consumer Financial Protection Bureau guidelines and regulations : 1. XX/XX/XXXX and XX/XX/XXXX Failure to Credit Payments WhenReceived12 CFR 1026.36 ( c ) ( 1 ) ; 2. XX/XX/XXXX and XX/XX/XXXX Failure to Properly Apply Payments per the note and regulations ; 3. Unauthorized Escrow and Suspense Accounts by XXXX from XX/XX/XXXX-XX/XX/XXXX ; 4. Failure to Refund Escrow and Suspense accounts XXXX ( b ) ; 5. Neglecting monthly statements, escrow and suspense accounting XX/XX/XXXX and XX/XX/XXXX; 6. Using wrong default Letter Basis for Motion for Judgment of XXXX ( f ) or ( j ) ; 7. XX/XX/XXXX-XX/XX/XXXX Incorrect Information re Loss Mitigation/ Loan Modification ; and 8. Adverse reports to Credit Bureaus despite Notices of Error M & T tradelines, based solely on unverifiable XXXX data, are also unverifiable. M & T Verification of Tradelines Violates Note and Regulations FCRA requires deletion of tradelines that are either inaccurate, incomplete or unverifiable. M & Ts tradelines meet all three FCRA criteria. CFPB suggests borrowers disputte all duplicate tradelines as they hurt borrower credit. M & T duplicates XXXX. Following this federal law, I will dispute the M & T tradeline with all three credit bureaus. Disputes are being sent to all three credit bureaus seeking deletion of the M & T tradelines within 30 days. Each will contact M & T for verification. M & T can not and should not verify the M & T tradelines when asked to do so by the credit bureaus. By withholding verification, M & T lets credit bureaus delete all M & T tradelines. M & T cant verify tradelines because : 1. M & T lacks complete data ; 2. The loan errors breach XXXX policy, XX/XX/XXXX note and XX/XX/XXXXmodification ; and 3. The errors violate CFPB and FCRA regulation. This is documented by QWR and XX/XX/XXXX. Therefore, M & T verification would constitute contract breach and federal violation. On XX/XX/XXXX, we included M & T Based Revisions, using M & Ts own statements and loan calculations to demonstrate loan errors. Since M & T was using the exact same loan assumptions as XXXX, the M & T Based Revisions confirm loan errors. M & Ts own work suggests M & T should not verify either XXXX or M & T tradelines. If M & T ignores the above and verifies anything, we require a prompt, specific, written explanation why M & T chooses to breach loan agreements, federal law and M & T policy. Here are examples of XXXX and M & T loan contract breaches federal violations : 1. XXXX XX/XX/XXXX letter confirms it credited no XX/XX/XXXXpayments to anything in XX/XX/XXXX. CFPB confirms this violated federal law including 12 CFR 1026.36 ( c ) ( 1 ) ( and the terms of the XX/XX/XXXX note ). M & T Based Revisions show the XXXX error and the specific corrections. Fixing this error is required by law, M & T should fix it now. 2. XXXX XX/XX/XXXXletter confirms XXXX made XX/XX/XXXX-XX/XX/XXXXescrow tax payments. M & T, however, confirms the loan is non-escrow, no such payments can be made without our written authorization and there are no XXXX escrow records at all. 3. M & T shows tax payments made as non-interest bearing corporate advances. This were set forth to be capitalized as part of the XX/XX/XXXXmodification agreement. XXXX XX/XX/XXXXloan modification discloses no tax payments for capitalization. 4. XXXX XX/XX/XXXXmodification also shows the loan balance was unchanged from XX/XX/XXXX to XX/XX/XXXXto the XX/XX/XXXX modification, further proving XXXX credited no payments violating 12 CFR 1026.36 ( c ) ( 1 ). 5. XXXX admits in its XX/XX/XXXX letter that the XX/XX/XXXX payments applied 100 % to interest despite the terms of the note calling for principal and interest payments. This violates of 12 CFR 1026.36 ( c ) ( 1 ). M & T Based Revisions prove both the XXXX error and the specific M & T corrections. 6. M & T denied us the ability to make normal monthly payments in XX/XX/XXXX. According to the XXXX rate change notice and M & T monthly statements, normal monthly payments were {$8900.00} based on a 3 % rate. M & T added bogus XXXX charges inflating the total amount due to from $ XXXX {$580000.00}. The tradelines show no payment made, but dont explain that M & T blocked them. 7. After accepting six XX/XX/XXXX payments from us, M & T unfairly closed the loan modification and refused to accept payment from us after XX/XX/XXXX. The tradelines show no payment made, but dont explain that M & T blocked them. 8. M & T failed to credit six XX/XX/XXXXpayments totaling $ XXXX as XX/XX/XXXXpayments. The crdit bureaus report zero XX/XX/XXXXpayments made. This breached the XX/XX/XXXX note, the XX/XX/XXXX modification and federal law including 12 CFR 1026.36 ( c ) ( 1 ). Fixing this error is required by law, M & T should fix it now and report XX/XX/XXXXpayments made. 9. M & T gave inaccurate payoff amounts as XX/XX/XXXX in the proposed M & T loan modification. M & T further refused to accept corrected loan modification balances even though they were set forth in identical XXXX XXXX Uniform instruments. M & T denied an approved loan modification and violated 12 CFR 1026.36 ( c ) ( 3. Tradelines indicate foreclosure, dont explain that M & T blocked modification. 10. On XX/XX/XXXX, M & Ts counsel submitted a payoff as ofXX/XX/XXXX. It overstates the payoff amount by over {$300000.00} and violates 12 CFR 1026.36 ( c ) ( 3 ). It also denied us loss mitigation options e.g. reinstatement or payoff. 11. Despite correspondence proving no XXXX default and no grounds for foreclosure, M & T wrongfully proceeded to obtain an order of foreclosure in XX/XX/XXXX. M & T wrongfully moving for foreclosure in XX/XX/XXXXviolates 1024.41 ( g ) or ( j ). M & T can not ignore conflicting credit bureaus and claim all tradelines are correct. The credit bureau reports currently conflict with each other and with M & T records : 1. One bureau shows a closed account, but another shows it open. 2. One has no current mortgage debt but another has $ XXXX mortgage debt. 3. Credit bureau reports all conflict with M & T Statements and M & T Online . Clearly, not all of these records can be correct as they vary greatly from each other : M & T Statements/Online Credit Bureau Reports Initial M & T Principal {>= $1,000,000} ( not {>= $1,000,000} ) Current M & T Principal Balance {>= $1,000,000} ( not XXXX ) Initial, M & T Monthly and Interest {$8900.00} and 3.0 % ( not {$10000.00}, 4.375 % ) Next M & T Monthly and Interest {$9300.00} and 3.5 %. ( not {$10000.00}, 4.375 % ) XX/XX/XXXX Payments Made 7+As Above ( not no payments made ) M & T Payments Made Late XX/XX/XXXX( not XX/XX/XXXX ) Percentage Loan Paid Off 1.25 % ( not negative 37 % ) Please let me know if I can provide additional information. Thank you for your help Sincerely XXXX XXXX CC : XXXX XXXX, XXXX XXXX of XXXX XXXX XXXX XXXX Attachments ( Via Upload ) 1. XXXX Loan Activity Shows XX/XX/XXXXto XX/XX/XXXX payments made 2. MTB Loan Details XX/XX/XXXX total interest and principal payments 3.XX/XX/XXXXXX/XX/XXXX M & T Customer Service Research 4. XX/XX/XXXX M & T QWR/Notice of Error 5.. XX/XX/XXXX Updated Revisions, M & T Based Revisions 6 .XX/XX/XXXX Revisions 7. XX/XX/XXXX QWR Follow up 8. XXXX Arrears Statement from XXXX XX/XX/XXXX showing XX/XX/XXXX first delinquency 9. FTC Advisory Later payments dont change Date of First Delinquency 10. FTC Advisory Loan transfer to new bank doesnt change date of first delinquency 11. XXXX Duplicate Shows 2 adverse XXXX accounts for same loan 12. FICO XXXX Shows duplication, no XX/XX/XXXX payments credited, reports post QWRs
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06840
Submitted Via: Web
Date Sent: 2017-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-28
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I opened my account this past spring. I put the mailing address of where I was temporarily staying at the time because that 's where I get my mail. A couple weeks go by and M & T places a freeze on my account when I first try to withdraw funds. I was leaving for California the next day and did n't have time to deal with it. I called and called and they would n't unfreeze my account unless I could prove that I lived at mailing address??? I sent them my SSN card, Driver 's license, and proof that I lived at the address on my license, but they would n't even let me so much as speak to the security team to explain my situation. Now I am stuck in California permanently, and without access to my funds. I ca n't : 1. Withdraw my money 2. Unfreeze my account because I do n't have proof of something that does n't exist 3. Close my account without the balance being {$0.00} 4. Correct my address 5. see a branch because I am in california .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94583
Submitted Via: Web
Date Sent: 2017-10-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A