Date Received: 2024-02-09
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/XXXX Wells Fargo closed our Business savings Account with approximately {$2000.00} in it. The reason stated because we did not verify our physical address. They said they sent up a letter to this effect months ago ( we never received it ) So no further notice either my mail, email, or phone call they closed our account. They ate now closing the rest of our accounts today also even though the physical address we changed after this mess yesterday. They said they sent us a cashiers check with the money from the closed account to the unverified physical address they were complaining about. No check has been received. This was the most unprofessional act a bank could have ever done. We have been account holders since XXXX when they were the XXXX XXXX not even Wells Fargo. We have run approximately {$500000.00} through our small business last year. We were not important enough for them to call us or notify us in a better manner that insured we had gotten the notice than this. This was just garbage. They should be held accountable for the lack of care shown to us and our money. We lost time and money to get this straightened out. Wells Fargo... make this right..Any one else reading this..DONT BANK WITH THEM. We changed banks yesterday. You are a joke... XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MT
Zip: 59105
Submitted Via: Web
Date Sent: 2024-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-09
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: WF CRD SVS fraudulently used my nonpublic personal financial information by disclosing said private information to nonaffiliated third parties without my consent. I was never provided full disclosure of my privacy rights under the Gramm-Leach-Bliley Act ( 15 USC 6802 ). WF CRD SVS is depriving my rights under the color of law ( 18 USC 242 ). And is attempting to collect extensions of credit by extortionate means ( 18 USC 894 ). Said information was shared without authorization nor consent to nonaffiliated third parties, including but not limited to XXXX by way of identity theft, and said third parties are conspiring to collect extensions of credit by extortionate means ( 18 USC 894 ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 71107
Submitted Via: Web
Date Sent: 2024-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-09
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I acquired the XXXX XXXX. I used it to pay rent and the charge was declined. I reached out to XXXX and they explained the steps that had to be taken for a rent payment to be made and explained in writing that they would refund any fees that I was charged by the miscommunication of using their credit card. When I was eventually charged a fee of {$35.00} for the charge of rent that didn't go through, XXXX XXXX refused to refund the fee.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33444
Submitted Via: Web
Date Sent: 2024-02-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-09
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Subject : Formal Complaint Against Wells Fargo for Unresolved Fraudulent Transactions Dear cfpb, I am writing to file a formal complaint against Wells Fargo regarding unauthorized transactions that occurred on my credit card and checking account. Despite my initial efforts to open a claim, the resolution process has been challenging due to an unfortunate misunderstanding during my state of confusion. I observed several charges on my credit card and checking account that were undoubtedly fraudulent. Regrettably, in my overwhelmed state, I mistakenly flagged some of these charges as authorized during the initial claim process. Unfortunately, Wells Fargo is now refusing to re-open the claim. I strongly believe that Wells Fargo should have exercised due diligence by inquiring about all questionable charges, not just the ones initially submitted. The perpetrator used unauthorized means to access my bank accounts, transferring funds from my credit card and checking account into a brokerage account. Subsequently, the funds were withdrawn using XXXX. Since then, I have taken proactive measures to enhance my security. I purchased a new phone, changed my passwords, and implemented XXXX authentication. Consequently, there has been XXXX fraudulent activity on my accounts. I strongly believe that Wells Fargo 's reluctance to reopen the claim and address the full extent of the fraudulent transactions is incredibly and unfathomably unjust. Enclosed with this letter, you will find supporting documentation, including : A detailed list of unauthorized transactions that equal around {$9000.00} I appreciate the cfpb 's commitment to consumer protection and trust that a fair and impartial investigation will be conducted. Thank you for your attention to this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90026
Submitted Via: Web
Date Sent: 2024-02-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-08
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: In case you all are wondering this is why, consumer financial protection bureau is fining wells fargo and company for {$2.00} XXXX ; lack of integrity. No one is right all the time! Yes I defaulted on my payments that much is given. I have not ever denied this aspect of the situation. That is not a depiction of all the facts related to this repossession. In your response dated XX/XX/XXXX a letter was sent to my residence indicating a date of XX/XX/XXXX. It seems to have the right address, now, though in XXXX it must not have had this address because it did not arrive. So, again, I will point out : Section 3 paragraph e. 'How you can get the vehicle back if we take it. If we repossess the vehicle, you may pay to get it back ( redeem ). We will tell you how much to pay to redeem. Your right to redeem ends when we sell the vehicle. ' According to my records, the vehicle was repossessed on XX/XX/XXXX @ XXXX XXXX and was not sold until XX/XX/XXXX. So, why was I prevented from 'redeeming ' the vehicle in the month of XXXX prior to the sale of the vehicle? I also received a letter with a cheque on XX/XX/XXXX for {$400.00} stating 'a set-off was performed in error on my account ending in XXXX. ' I was then sent another letter with a cheque dated XX/XX/XXXX for {$5500.00} stating again that 'a set-off was performed in error on my account ending in XXXX. ' Did this set-off not occur during my redeem period? Can wells fargo and company show proof that I did not transfer funds into my savings in time to redeem the vehicle? It is also important to note that I did contact the bank in relation to the overdraft on my checking account. I was instructed by Wells Fargo personnel to 'log into to the online banking portal and turnoff the set-off feature. This will prevent any funds from being transferred from savings to checking. ' I did exactly that 6 business days prior to transferring the funds to my savings. Also, in a letter dated XX/XX/XXXX wells fargo and company stated that I claimed 'that I received none of the letters sent to me in relation to this repossession. ' That is false I never made that statement and have already attached said letters in a prior complaint to consumer financial protection bureau.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30022
Submitted Via: Web
Date Sent: 2024-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Wells Fargo is at it again with their deceptive and unethical practices around paying interest in savings accounts. At a time when interest rates are at an all time high, I opened and moved about $ XXXX to their bank that is local to me. I did this in person with a 'premier banker ' as I was considered a 'relationship ' client for bringing in that much money. I was promised interest rates of about 5 % and when I did not get that amount, the banker was himself confused and escalated to 'corporate '. We have gone back and forth for months as at the time they owed me about {$1000.00} in back interest. Finally they have paid {$450.00} but still owe me around {$600.00}!!! The scam that effected me and probably millions of others around the country is that while they claim that they will start paying interest right away, they actually do not pay interest until 2 weeks after the rate is promised. After this happened to me the first time in XXXX when I opened my account- I was not given the interest that was due to me XX/XX/XXXX - XX/XX/XXXX ( about {$200.00} ), and the relationship banker XXXX XXXX escalated my concerns I specifically asked him to check to see if the new promotional rate would be applied immediately and he assured me it would. I did not receive any interest for the entire month of XXXX and only through complaints with 'corporate ' was I given half the interest I was due mind XXXX. It is now XXXX and after several months of waiting and allowing them to do the right thing, they have sent me the following email confirming they will not pay any interest for two weeks when a promotion is applied. They still owe me for interest XX/XX/XXXX - XX/XX/XXXX ( about {$400.00} ). The issue is that the relationship banker who signed me up for and convinced me moving my money from XXXX XXXX XXXX where I was already receiving a 4.5 % interest rate either lied or was also not aware of this practice. He had me electronically sign some documents, which were 10 or so pages long in legal speak. The fact is, I was deceived by WF and its employees to move my money to the bank with promises of an interest rate that were not true and would make me lose money. The bank is responsible for that and can not just steal people 's money without their knowledge which is what happened to me. I am sure it has happened to millions of other customers as well leading to millions of stolen money from consumers for WF.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92651
Submitted Via: Web
Date Sent: 2024-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-08
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: I had a mortgage with Wells Fargo. I was a single parent and was struggling with payment. They would not work with me and I lost my home. It was listed under XXXX XXXX at the time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-08
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: I filed bankruptcy in XXXX and Wells Fargo refused to reaffirm my loan and stated that the reason that they could not was a TEXAS State law which prevented them from doing the reaffirmation and since then I have made my monthly mortgage on time and they refuse to send this information to the 3 major credit bureaus. I feel that this is an unfair banking practice which not only affects my credit score, but it affects my loan and credit card interest rates and it also affects the rates that I pay for auto and homeowners insurance and this has been going on for the past seven years and it gas put a extreme financial and emotional stress on me and my health and well being. I have contacted Wells Fargo several times to try to get them to correct this and treat me fairly, but they always refuse and state the reason is the fault of the state of Texas, but they have never provided my with proof of any Texas laws showing this to be a true fact. I feel that Wells Fargo is a very corrupt bank and they are guilty defrauding millions of people out of millions of their hard earned money and I hope your agency will hold them accountable for these actions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-08
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: I obtained a new " Active Cash '' credit card from Wells Fargo approx. XX/XX/XXXX. I called WF to make a Balance Transfer to pay down my XXXX XXXX XXXX [ thru XXXX XXXX ]. My WF statement shows the XXXX XXXX posted on XXXX XXXX XXXX XXXX XXXX informed us that they never received the funds. We requested WF investigate where the balance XXXX went. Wells Fargo sent me and XXXX XXXX the XXXX XXXX XXXX report which clearly shows that the funds went to a XXXX XXXX XXXX Bank account - NOT XXXX XXXX We've requested multiple times that Wells Fargo credit this transaction on our account because the funds transfer was never sent to XXXX XXXX XXXX XXXX. We've had numerous phone conversations with WF and each has been recorded by WF- we can provide the case numbers as proof of these calls. The amount is stiil outstanding on the XXXX XXXX XXXX Account and the balance transfer is still posted on our WF account- it has not been reversed or refunded. XXXX XXXX consequently closed my XXXX XXXX XXXX Account as well as another account I had with them [ XXXX XXXX ] - the XXXX XXXX card had a {$0.00} balance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92571
Submitted Via: Web
Date Sent: 2024-02-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-08
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Wells Fargo as a means of retaliation has started to harass me with an email insisting I owe them for charges they paid on their own free will and against my authorized consent. They refuse to provide proof of my alleged misuse and an explanation as to why my account was charged without over draft. They insist my cards were closed to avoid loss but ignorantly paid out over {$3000.00} to XXXX XXXX. The first error they made in XXXX there was no backlash. Now because I've fought back and spoken up I am being threatened and harassed with a debt they willfully incurred. It's retaliatory and I will not allow Wells Fargo to bully and harass me. They have lied about investigating the matter and failed to render a precise and thorough investigation. Had they done so the recorded call that I placed where I was told my cards were canceled due to my being attacked nothing I did would've been found and reviewed. However they never asked for the exact date and time. Now they are adding insult to injury and increasing my stress level with this frivolous collection notice. They chose to pay charges it's their responsibility to cover it due to my being the customer. But it proves that my financial status doesn't support my being a valued customer. It's discriminatory, XXXX, retaliatory and absurd.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89178
Submitted Via: Web
Date Sent: 2024-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A