Date Received: 2024-02-16
Issue: Repossession
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: I had an auto leased though wells fargo that was repossessed during covid with no advanced notice of repossession. I was not allowed deferments during covid. The vehicle I was sold was a lemon and was broken down immediately after the warranty expired. There was an engine recall though XXXX and my vin # was not included in the recall even though all other XXXX of that make, model and engine size were included. The lease was put under my social security # but the wrong last name. They would not allow me to update the last name on the account. I attempted to remove GAP insurance that I was tricked into buying, and they would not allow me to remove it. There was a planned non operation registration on the vehicle when it was repossessed due to the engine failure. Additionally, wells fargo keeps sending me checks saying they incorrectly credited my payments, but the checks are not in my last name and I can not cash them. When the XXXX was repossessed, I received a letter saying I owed them {$13000.00} and that they sold it at action for {$6000.00}. Now the credit report says I owe {$20000.00} and no one will communicate with me because the last name is wrong even though I is under my social security number. The lease was at an extremely high percentage rate for a used lemon vehicle that should have not been sold in the 1st place. They told me GAP insurance was required.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97212
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I had a remaining balance of over XXXX that Wells Fargo would not let me transfer electronically, even to the checking account already connected to my WF account. They only offered a check via paper mail service. I requested a check on XXXX XXXXXXXX XXXX and have not received it. They originally estimated a duration of 7-10 business days and it has now been over 50. Every call to customer service has resulted in no new info. The best they said they can do is mark my issue as urgent for the " Research Team '' and promise that someone will get back to me soon. This has occurred three times, each time they push the expected window of time to get back to me another 7-14 business days. It has been two months of this. They insist there is nothing they can do, that they are experiencing a lot of failed mailings, and that there is no way to get my money back until " The Research Team '' can take a look at it. When it becomes this complicated to take money out of an institution, it becomes very suspicious. When a lot of mailings fail and they don't remedy the situation, it becomes very suspicious. It's like they do anything in their power to keep the funds internal. It is very tiring to face this kind of abuse as a consumer of limited means. I had planned to use the money in the time it was promised to me. When a bank like Wells Fargo fails to give someone their money for over 50 days and provides them no resolution, only ever-extending timeframes, financial damage occurs. I needed to pay a bill but Wells Fargo decided I cant have my money for 2-3 months? They are allowed to do this, why? Because they didnt use a reliable mail carrier? Because they dont have time to look into what happened? I should not have to bear the costs of Wells Fargo 's failures of service. It is willful negligence. I need access to the remaining balance of my account immediately. There are many resolutions to this situation ( cancel the check, give me my money back in any electronic form ) yet Wells Fargo offers none. Banks can not be allowed to take this long and make this many errors to keep customers separate from their money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have unauthorized credit inquiries on my reports
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92879
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: On XX/XX/XXXX a overdraft deposit account was supposedly overdrawn for XXXX they then filed a 1099-c form which I received on XX/XX/XXXX Which intern I contacted Wells Fargo gave them account number in which that loan # ( XXXX ) did not exist and nothing under my name XXXX XXXX XXXX social security ending # XXXX. The customer representative wait 10 days for a answer and gave a reference # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 86406
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: this Wells Fargo credit account has been charged off. so this means that Wells Fargo has written off on there books as a business expense. so now the IRS considers this to be income on my end. my pay check isn't being reported on my credit so why is this. Per IRS publication 4681. ive attached a 1099C to cancel out this debt. 15 usc 1681a ( 2 ) ( i ) .Exclusions.Except as provided in paragraph ( 3 ), the term consumer report does not include ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report. in those regard this complaint delete this from my consumer report ASAP. this is securites fraud. per the securities exchange act of XXXX and XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48125
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: XXXX, XXXX, I looked at my report. I sent a letter to XXXX, XXXX, and XXXX as well as all of these corporations asking them to reinvestigate these accounts : XXXX XXXX XXXX WELLS FARGO AND XXXX I HAVE EVERY SINGLE CERTIFIED MAIL NUMBER WHICH MAKES IT Federal to lie XX/XX/2024 they sent me their investigation and said these accounts are complete and accurate. I looked at my report and noticed everything is still the same.. and according to 15 USC 1681i 5 they are suppose to do this ( 5 ) Treatment of inaccurate or unverifiable information ( A ) In general If, after any reinvestigation under paragraph ( 1 ) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or can not be verified, the consumer reporting agency shall ( i ) promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation ; and ( ii ) promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer. and according to 15 USC 1681eb they are supposed to ensure this ( b ) Accuracy of report Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. and according to 15 USC 1681s-2 this is suppose to happen ( b ) Accuracy of report Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. None of them really did not reinvestigation they lied on an official document saying they did something they did not do and I have evidence to prove my case.42 USC 408 asking for anyone 's SOCIAL security number on any loan is double dipping and fraud according to the law. Also 15 USC 1666b there is no such thing as late payments so while they are speaking of laws they clearly have no clue about all they needed to do was actually go take a look at a few XXXX laws dictionaries to figure out they are in violation of XXXX but they have clearly been getting away with fraud so long they think it okay everyone isn't mentally enslaved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 142XX
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I was the victim of an employment scam Part of the scam was for me to receive " equipment funds '' and " sign on bonus '' for my home office. I received the funds and was contacted via XXXX XXXX from two people at this " job ''. They took me through what I believed was an equipment purchase when in fact funds were being sent to crypto currency. I contacted Wells Fargo immediately the next day when I realized what had happened. The representative went through everything with me and " started '' my claim. The representative told me it definitely sounds like fraud, informed me that I should contact the 3 credit bureaus to put a hold on my credit as well as maybe even getting my computer " scrubbed '' because with the transactions that occurred a virus, spy ware could have been downloaded to my computer to get more of my information. He immediately closed my checking account and opened a new one. IN doing so the fraudulent deposit and transactions were transferred to the new account number. I was given a reference number and claim number. On the following Monday I called to see if there was any news on the claim and if they needed any information from me. I also asked why the fraudulent transactions were transferred to the new account and was told it had to be done that way if Wells Fargo was to issue any refund/deposit or if they denied the claim. Also was told my claim was still under investigation. Here I a still under the impression I have one claim with Wells Fargo. A couple days later I checked the status of the claim online and it showed that it was denied. I contacted Wells Fargo to see what the issue with the claim was. The representative took a look at the account and apologized, she was showing the claim was denied, but then it was re-activated and forwarded on to the fraud department. Now I was confused because I thought my claim was going to the fraud department to begin with. This representative also l let me know that if I had any supporting documents I could email them with my claim number as the subject and the information would get attached to my claim. I emailed them supporting information when I got off the phone. Not long after I got off the phone with Wells Fargo a " provisional credit '' was put on my new account number for half of the claim amount. I wait 11 days to contact them again. This representative told me that there were in fact 2 claims filed and none of these two claim numbers matched the one I was given when I originally filed my claim. I told the representative I was confused, why was there j2 claims when I only filed one. I was told by the representative that " that's jus how it works ''. The only explanation I received was that it went to 2 different departments. Again, I was confused it was all the same occurrence why would it be split into 2 different departments. Again I received " that's just how it works ma'am ''. This representative told me that one claim was approved and the funds were already deposited to my account and the other claim was denied. I asked what the denial was and he said it was an authorized transaction. Again I'm confused I filed a claim against 5 transactions, that all happened at the same time, with the same company so how could 2 be fraud and 3 be authorized. representative told me he did not know. He told me I could forward supporting documents, etc. etc. I let him know they had already been sent. He asked what day and went to look for the email. He came back and said the email was not received. I asked for the 2 claim numbers he was showing and the reference number he was showing. Wells Fargo has not been giving me accurate or complete information regarding fraudulent activity on my account I have been out of work for 2 years and now have an overdrawn XXXX, new bank account that I have no way of taking care of. I am also without a usable checking account so any help I can get can't go anywhere. In the process of all this, after they closed by bank account my son tried to transfer me money to help with the bills, to my old account ( he didn't know it was closed at the time ) and he is being told that his funds were accepted on the closed account, even though it was closed, had a XXXX balance and a deposit or transfer is not showing on that account or the new one created for my by Wells Fargo and now he is out his money as well, it can not be found. I'm very frustrated and confused. I was scammed for a job for goodness sakes and now I can't even trust the bank to give me accurate information, forward said information to the correct departments and no resolution in sight. Now I have to start back at the beginning with the " second '' claim number that I was not made aware of. After being a customer with them for 29 years I am very concerned and disappointed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 225XX
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: There are multiple transactions charged on my checking account which were not authorized by me from XXXX merchant as follows : XX/XX/2024 {$1800.00} XX/XX/2024 {$2900.00} XX/XX/2024 {$2900.00} XX/XX/2024 {$240.00} XX/XX/2024 {$3000.00} XX/XX/2024 {$3900.00} The total amount of {$14000.00} have been charged from checking account without my authorization. As soon i realized i did contacted my bank about the issue and merchant, merchant was not helpful then i contacted my wells fargo bank about the issue and filed fraud claim on XX/XX/2024 and the claim reference number is : XXXX. My bank informed me that they will resolve the issue with in XXXX business days and so far they never updated me any status. when i called my bank today about it, they mentioned the claim has been denied and it's final decision. My bank didn't even reach me for any further information or updates. I didn't receive any kind of fraud alert about above transactions and I requested them reopen my claim but they denied. Here is my checking account info : Wells Fargo Routing XXXX XXXX XXXX : XXXX. Please help me to get back my money ASAP. I am hoping my issue will resolve here.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60446
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX Wells Fargo called to let me know that they had detected fraud on my account and they listed a transaction and asked for me to confirm if I had authorized it. I told them I did not recognize the transaction so they stopped payment on subsequent transactions from that merchant but before their fraud system could detect fraud there were three transactions from that same merchant that went through. I filed a claim with Wells Fargo which they recently denied saying that the merchant has confirmed that those transactions were made from my IP address.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 554XX
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Application denials
Consumer Complaint: Hello, my name is XXXX XXXX. My husband and I purchased a home through Wells Fargo Bank in XXXX, California ( address of home was XXXX XXXX XXXX ). We unfortunately faced some financial difficulty during the recession and tried to refinance our home. We submitted our refinance application to Wells Fargo to try to save our home and come to a resolution to help us keep our home. We called Wells Fargo and tried to negotiate in good faith and find all options for us to be able to keep our home but all our attempts yielded nothing positive. Ultimately Wells Fargo turned down all our attempts and requests to save our home and repossessed the home we worked so hard to buy. On XX/XX/XXXX, we received a check for {$200.00} from Wells Fargo Home Mortgage as compensation for their wrongfully repossessing homes such as ours. I called Wells Fargo Home Mortgage upon receiving the check for {$200.00} and told them that was inadequate compensation for them taking our home. I received another letter from Wells Fargo on XX/XX/XXXX with a reminder to cash the check for Wells Fargo account number : XXXX. I do not want to cash this check as I feel cashing this check acknowledges my acceptance of their compensation. I do not feel {$200.00} is appropriate compensation. If we had been given fair consideration to save our home we could have our home at this time and would have significantly gained financially as a result of our home purchased, current market price on the home we lost is estimated at {$350000.00}. We are seeking more than {$200.00}. Our understanding is that the enforcement action against Wells Fargo for mortgage repossession victims would be more like {$24000.00}. This is what we are requesting. We appreciate your help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95367
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A