Date Received: 2024-02-15
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX I paid XXXX XXXX out of my checking account. Next, I paid XXXX again on XX/XX/XXXX in the amount XXXX from my debit card. I filed a dispute with WellsFargo to get my overpayment. Wells Fargo honored the request. They say the transaction and refunded me XXXX. It should have been over at that point. I was made hole. XX/XX/XXXX check XXXX Paid in full XX/XX/XXXX Debit XXXX XX/XX/XXXX debit XXXX XX/XX/XXXX debit XXXX XX/XX/XXXX credit XXXX XX/XX/XXXX credit XXXX XX/XX/XXXX debit XXXX XX/XX/XXXX credit XXXX XXXX debit XXXX ref # XXXX and XXXX - They want to open another claim. I refuse because they don't really understand their own procedure. The first claim XXXX was closed in error by the agent. Prompting her to open the second claim XXXX. I have called several time to clear up this simple transaction. It is a mess. As you can see I have been debited 5 times and only credit XXXX. Plus the check has been paid in full. XXXX has removed the XXXX from the account. Monday XX/XX/XXXX when I called the representative stated it was over 120 days and I will receive my funds back. As of today XX/XX/XXXX this has not happen. So I called, only to be told they have an additional day to think about this transaction. I was also told that the XXXX was debited my account accurately by one agent. Another said he did not understand because it should have been a credit and they debited it instead of credit. I have been told by the Executive Team that this was clear ( XX/XX/XXXX ). I would not be charged anymore, hence you not seeing a transaction for XX/XX/XXXX. I want my XXXX refunded. I want to close this account. Wells Fargo is no longer competent to handle banking transaction. They made this mess and they can not seem to understand their own mess. More qualified personnel need to be hired. Not degree individual but qualified. They should be able to read debit and credits. Please assist me in getting my money back and closing this account. I have lost confidence in WellsFargo. Their banking practice 's should be audited for accuracy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30122
Submitted Via: Web
Date Sent: 2024-02-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: I would like a direct answer to this question be provided by Wells Fargo. What payments were missing as alleged in the Wells Fargo letter dated XX/XX/XXXX which was presented to CFPB? Note that the market rate value of XXXX XXXX XXXX, XXXX is valued at $ XXXX : {$640000.00} as of XX/XX/XXXX. Historical Reference : Wells Fargo failed to address the previous complaint written below. I have included it in the new complaint for reference. Wells Fargo stated in their response to my complaint # XXXX the following : " Regardless of whether you provide additional information, we are outside of the regulatory mandated timeframe in which we must respond. '' Is it Wells Fargo 's intention to be uncooperative within the CFPB complaint process? I have a question about the XX/XX/XXXX letter Wells Fargo inserted in their online response where it is stated " Our records indicate that your loan is in default for failure to make payments due. '' I disagree with that assertion and it is a desperate attempt by Wells Fargo to use their letter to distract from my research which proves there was no payment delinquency or justification for a payment increase. Since Wells Fargo has introduced this letter, the burden of proof of missing payments is on the bank. What payments were missing? Wells Fargo mailed me a letter dated XX/XX/XXXX which included an attached check for {$200.00}. Wells Fargo admitted an error may have occurred We apologize for any inconvenience this caused. Since Wells Fargo has admitted an " error '' had occurred '' and provided a check for financial acknowledgement, the error qualifies me under Section 28 of the Consent Order as a victim. Unfortunately, the {$200.00} check is not an acceptable amount to make me whole and will not be cashed. It is woefully inadequate to compensate me for the loss of my home which has a current market value of {$650000.00}. In addition, under Section 79 of the Consent Order, Wells Fargo agreed to help the Bureau determine the identity and location of, and the amount of harm sustained by, each Affected Consumer. Is Wells Fargo going to comply with the Consent Order and formally declare me as a victim to the CFPB Enforcement Officer?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-15
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX after banking hours, we learned that our company Wells Fargo accounts had been compromised and fraudulent charges had hit the account. We attempted to resolve this through online banking support with no success and myself and the other account owner ( my wife, XXXX XXXX XXXX went into the branch to have them resolve for us. While sitting with our banker in the branch, she could see numerous charges coming through from in-person bank withdrawals to e-transfers to other ATM withdrawals and XXXX large wire transfer occurring all over the country. At the time these were occurring, we were sitting face-to-face with the banker in XXXX, NC. The banker immediately filed fraud claims for us on all deposits but we were advised that we " needed to let the charges settle to the account before she could complete the claim process ''. The largest of these charges was a {$23000.00} wire transfer which Wells Fargo attempted to put a stop on. The stop did not work, and they filed a fraud claim. We were later informed that the amount listed on the fraud claim was {$0.00} and therefore the claims department had nothing to take action on. The claim was later revised and resubmitted by the branch, but we were told that they could not do anything further on this. We did receive credits for some of the fraudulent activity. Now, XXXX of those credits has been reversed without notice or without informing us of any findings on the side of Wells Fargo. We never received any credit for the {$23000.00} wire transfer. At the onset of these issues, we reached out to the FBI who initially followed up and were able to interview some of the branches where this fraudulent activity took place. On XX/XX/XXXX, having received no further updates from our local Wells Fargo branch, we escalated this matter to the XXXX XXXX President ( Small Business & Retail ) - XXXX XXXX. While he has provided a return phone call to every email sent, we have only been told that " they are looking into how to fix this ''. Further, on XX/XX/24 XXXX of the previously credited fraudulent transfers ( Amount of {$4800.00} ) was reversed out of XXXX of the accounts. No information was provided as to the reason, and since it has been well established that all of the withdrawals in question took place around the country while the account owners were sitting in the branch office and it is impossible to have been a result of our own actions, we find no reason these charges should have been reversed. We were initially told that the institution had XXXX to issue provisional credits for any fraudulent activity. At 62 days past, we still have not received any credit for the wire transfer of {$23000.00}. We were additionally told that once a provisional credit is issued, the bank has 45 days to investigate further and make a final ruling. The provisional credit that was pulled was past the 45 day window.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27529
Submitted Via: Web
Date Sent: 2024-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-15
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Changes in loan terms during the application process
Consumer Complaint: My name is XXXX XXXX In XXXX my husband and was leasing to own a home in XXXX that the owner who was also a realtor asked for XXXX for the home. My husband and I had low credits score and we applied for a mortgage loan with well-fargo for the XXXX with an adjusted yearly interest rate at that time of purchase interest was 6 percent. The wells Fargo home loan officer we were working with told us that we had to also take out a two loans because our credit score was low so we had the 1st loan for XXXX that the realtor wanted for our home, plus we had to take 2nd loan for XXXX with a very terrible interest rate of 18 percent for our home that wells Fargo said we had to do. We were both young and excited to be purchasing a home as XXXX XXXX homeowners. We paid that extra mortgage of XXXX with XXXX interest rate for over XXXX. We sold the home in XXXX. I am reaching out to you because we believed we were treated unfairly and was racially profiled and judged because of our low credits score and race. I know there are more people that were manipulated and treated unfairly as well. Because of well Fargo negligence. We still have no idea why we had to purchase a 2nd mortgage of XXXX other than what wells fargo said. Which we believe was unjust please let me know if you can help us.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77449
Submitted Via: Web
Date Sent: 2024-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-15
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I have been researching other stories of people who can not cash CDs or Savings Certificates with Wells Fargo. There are many : XXXX, XX/XX/XXXX reports " Since XXXX, more than XXXX Wells Fargo customers have filed complaints against the bank for missing/lost certificates of deposit. '' XXXX XXXX, XX/XX/XXXX states XXXX XXXXXXXX XXXX XXXX has not been able to cash her CD because there is no record. In the same article XXXX and XXXX XXXXXXXX XXXX XXXXXXXX XXXX have not been able to cash their CD. Also XXXX XXXX from their article dated XX/XX/XXXX. Add me to that list, too. Wells Fargo has had class action suits in regards to their civil mortgage fraud and their fake accounts scandal. I am asking you to please investigate this. There are so many of us. Thank you. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 56601
Submitted Via: Web
Date Sent: 2024-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-15
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Please stop trying to bill me illegally! I'm reaching out because i occasionally receive an overdraft letter in the mail, the issue is, Its often for a charge that i had enough money to cover for. In other words, there's probably been half a dozen instances where you try billing me a {$35.00} overdraft fee for a transaction that i didn't receive a negative balance on, but you also allow someone to receive a negative balance of - {$4.00} anyways, meaning the times I've received the {$35.00} overdraft letter for buying stuff like a {$1.00} soda from a gas station makes absolutely no sense. There are only XXXX conclusions i can arrive at, either wells Fargo has a pretty serious glitch that needs to be fixed asap, or wells Fargo is unfortunately trying to bill me illegally. I personally think its the latter considering wells Fargo was ironically blamed for this exact issue on a much larger scale a few years back. Its unfortunate that it still seems to be happening. Please fix that! I'm also reaching out because you are illegally billing me a monthly fee of {$10.00}. The reason why i say that is because when i signed up for the account i was told there were XXXX ways to avoid a monthly fee, XXXX of which was if i had at least 10 debit card transactions per month. I was told that exact same thing on the XXXX previous cfpb complaints i sent in as well, which can be found using these complaint id numbers. # XXXX and # XXXX Read the responses i was given yourself because i was clearly told twice that i could avoid a monthly fee of {$10.00} if i had at least 10 transactions per month. The reason why that matters is because i have had at least XXXX transactions per month, yet I'm still getting billed. I looked through all of my account history that's available online and noticed i was billed for the past 24 months ( including today, when I'm billed again ) even though i had performed the 10 transactions needed to avoid a fee per month. The online history only goes back to XX/XX/XXXX so i looked through my old accounts statements and noticed i was billed 10 per month for XXXX of XXXX and XXXX of XXXX as well even though i shouldn't have been. You cant claim that you updated your terms of service either because i wasn't aware of that until only a few days ago. I was scrolling through my emails and noticed one you sent me back on XX/XX/XXXX, which said that you were updating your terms and removing the " 10 transactions per month '' catch to avoid the fee from your terms, the issue is, you didn't title your email in a way that would disclose that information, nor cause someone to click on it, like how i wasn't informed about it until now which is 3 years after it happened. The fact you will send me a letter implying i owe you {$35.00} even though i don't owe it, but you didn't even bother to send a letter regarding an update to your terms is pretty bad, especially when you consider the fact that the email says you'll waive the fee for me for 9 months, which is a nice gesture, but it tricks people into assuming they don't have to pay for it like what happened to me. The cfpb even states that you needed to give me a warning about this change at least 30 days beforehand and it needs to be in writing, meaning you broke the law and your " terms update '' is invalid regardless what you say, not just because i never received anything in writing, but also due to the fact that your email says it will take affect on XX/XX/XXXX, meaning it was only 26 days days after you sent me the email which is obviously less than the " at least 30 days '' that is required.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29708
Submitted Via: Web
Date Sent: 2024-02-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-15
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I XXXX Up last year and ran low on Money, Wells Fargo hammered Me with Overdraft Fees. They've begun again, While they are refusing some transactions over {$35.00}, they are allowing small transactions under {$20.00} or less, then hitting Me with a {$35.00} Overdraft Fee, Strictly For Profit, at My Expense. They've hit me for {$100.00} in the last few days. Help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92543
Submitted Via: Web
Date Sent: 2024-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XXXX Unauthorized transactions had been made through my XXXX or XXXX XXXX account which is linked to my bank Wells Fargo Debit Card. XXXX XXXX XXXX Store XXXX for {$34.00}, XXXX XXXX XXXX XXXX XXXX for {$20.00}, and XXXX XXXX store XXXX for {$30.00}. I filled a complaint to XXXX XXXX but was told they were unable to confirm fraud. I called my bank Wells Fargo to make a claim but was also denied. Was told by a specialist that the transaction was done through my digital wallet / contactless payment with my XXXX digit code. Wells Fargo workers can only go by information they have. They imply that I made those transactions but this is total fraud because I did not make those transactions. How could I when The XXXX store was closed. Also If I can use XXXX Location History I can prove that I was not at the XXXX store at those times the transactions was made. This is Total fraud and needs to be investigated more deeply. If scammers are getting away with my money they can also be scamming others. Thats just not right.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-15
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: We had our Mortgage with Wells Fargo on our home from XXXX until approximately XXXX. We requested a forbearance plan and submitted all our income data and everything they needed to show that our income had lowered due to a loss of job. Our pay was cut in half. They sent back a letter saying we weren't qualified which was crazy because of our income. We ended up having to file for Bankruptcy in XXXX and tried to keep the house and made the large mortgage payments for a little bit but had to give it up. Thru the foreclosure they sold it for half the price that was left on our mortgage. I'm not sure why they wouldn't work with us, we would have been able to afford the house had we been offered the amount they sold it for. They took a loss on the home, why couldn't they take it for us when we'd been with them for so many years. Thank you!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 86314
Submitted Via: Web
Date Sent: 2024-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-15
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: There are still overdraft fees being charged to my business account daily. This has been going on for several years now. Usually the fees have been refunded per my request since money goes into this account daily. Now the bank is refusing to refund the fees and has told me they made changes to my business account without my knowledge or consent. Here is an example of the fees from the last XXXX days : RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXXXXXX XXXX BILL PAYMENT {$140.00} PAID {$0.00} RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXX XXXX XXXX {$9.00} PAID {$35.00} Total Fee ( s ) : {$35.00} Transaction Description Amount Action Fee PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX {$90.00} PAID {$0.00} PURCHASE AUTHORIZED ON XXXX XXXX {$10.00} PAID {$35.00} PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX {$1.00} PAID {$0.00} RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX {$93.00} PAID {$35.00} PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX {$32.00} PAID {$35.00} Total Fee ( s ) : {$100.00} This is a business account with my debit card attached to it. I am currently on XXXX XXXX with reduced income due to a recent XXXX. I also have huge medical bills to pay now. None of this has been taken into consideration when the bank is charging these fees. There is also the issue of deposits and transfers not being posted in a timely manner. The bank is processing transactions and adding fees before posting the deposits.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AK
Zip: 99504
Submitted Via: Web
Date Sent: 2024-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A