Date Received: 2024-02-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: Back in XXXX of 2023 I received a call from someone claiming to be with Wells Fargo Bank wanting to know if I was traveling abroad because I had some unusual charges on my account that were out of my state. They sent me a text message with a 6 digit number that they wanted me to read back to them for verification of who I was. Later that day I received an email from Wells Fargo stating that I had signed up for online wire transfers ( I did not ). Also received an email stating that an online wire transfer had been initiated out of my account. I immediately called Wells Fargo and spoke with an associate, I informed her that I did not sign for such service nor did I initiate a wire transfer. She informed that my money would be back in my account in 24 to 48 hours. To this date I have not received my money back. I have reported this to my local Sherriff Dept. and a warrant has been issued. I will attach screen shots of emails from Wells Fargo. I did not authorize any wire transfer, someone had hacked my account and even my phone. I took my phone in and had it looked at because I wasn't receiving any calls, all calls were being forwarded to an unknown number. XXXX XXXX stated that that it was hacked and they had to reset phone and change my account number.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 779XX
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: I am beyond in disbelief that wellsfargo as my original loan in mortgage and line of credit. Could sell my first mortgage to a sister company that has all ties to them XXXX. Then my second loan is still with wellsfargo I have had issues with my mail. I never received any of the letters you sent to XXXX the company you sold my first loan. I had to declare bankruptcy to even try to get information since I was ignorant to the process I expected my bank to guide me and let me deal with one person. From the original day I asked wellsfargo for help I got so many different team members that by the time I had my information on how wellsfargo wanted it I was foreclosed. Wellsfargo originally had my first and second loan and through the attorneys find ways to not help us as people who are truly in duresss. XXXX hit us so hard family died your own representatives give wrong information on dont worry dont pay we can help. All to make us go under when we realize the amount we owe is totally triple thanks for being proud of taking a home from a mom of three. If you planned on helping you dont sell the loan and act like you cant sell the second loan. I will hire an attorney this is corruption!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 936XX
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I am not liable for this debt with XXXX XXXX, I do not have a contract with them XXXX XXXX XXXXXXXX XXXX, they did not provide me with the contract as I requested
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76002
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-17
Issue: Credit monitoring or identity theft protection services
Subissue: Didn't receive services that were advertised
Consumer Complaint: I use to Have An Bank Account with Wells Fargo someone stole and used my Social Security Number to do etc things with it, also I had a credit card with XXXX XXXX anytime I try to put my Social Security Number in a get denied to own anything I try to by for MYSELF. Like AN CaR that I've been trying to get and pay for without having to CO-SIGN with anyone
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2024-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-17
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I had dropped my wallet somewhere not knowing at first thinking it was in the house or something so logged into my banking app so check my purchases to see what store i couldve dropped it if it did happen to fall out of my pocket. Nothing was done on that day just the day before but online so I tried looking in my house and everything couldnt find it. Needed to get gas so I has my other debit card in the house so I log in my wells fagro to zelle my other account and see 2 different XXXX XXXX transactions a few minutes apart one for {$26.00} then another one for over {$500.00} immediately mark my card as stolen and processed to call wells fargo. Got a new card and files a dispute told me it would take 10 days to get an update. Not even 24 hours later they updated me saying no error occurred which literally makes no freaking sense how can you conduct an investigation, get video footage and speak with store workers to see who made the charge or if anything suspicious happened during purchase in less than 15 hours. Tell me how? This bank is a joke and they do this everyone they dont investigate anything & they need to be investigated by the FEDs for the practices. Mind you they don't ask any relevant questions just do you have your card and when you noticed it stolen. This wasnt a fraud investigation if anything what they just pulled was fraud. I called after XXXX XXXX was closed so meaning they literally wouldve had to get all documents and everything from XXXX XXXX within 8 hours. I called XXXX XXXX customer service to ask how long it could take for them to get all relevant information for disputes they told me it takes weeks to get everything handled as the store managers have limited access to the back office of transaction. Wells fargo is a joke and doesnt do anything to Protect customers. No text messages for fraud potential no actual investigation this place is a joke.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02368
Submitted Via: Web
Date Sent: 2024-02-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-17
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XXXX. {$700.00} I called Wells Fargo to let them know of a charge I never authorized. They ended up working with me and giving me my amount then months later reversed my payment. Nobody at Wells Fargo is letting me know why my case was denied they keep hanging up the phone and not picking up. I need help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91977
Submitted Via: Web
Date Sent: 2024-02-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-17
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Wells fargo has been charging me overdraft fees excessively.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38305
Submitted Via: Web
Date Sent: 2024-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My checking account at wells Fargo bank account # XXXX. There was an unauthorized withdrawal on XX/XX/2022 and the amount in total was {$7500.00} at a branch. I did not make this withdrawal, and once I was aware of this, I immediately contacted Wells Fargo by going to a branch, and via phone. Im very aware of my accounts and I balance my check book religiously, and I do not prefer or like to take out large withdrawals. As investigations on the Wells Fargo end proceed, they should see that NO ONE else was on my accounts nor has permission to make a withdrawal from my account. I reported this fraudulent transaction theft to the bank and I was expecting this to be resolved immediately without any delay. However, the bank did not investigate properly, nor call authorities & did not return my {$7500.00}. I had placed my trust in Wells Fargo to properly handle this but they failed back in 2022 when it occurred and I thought that was all I was able to do. Now learning that I needed to contact the cfpb to oversee this, I will not let this go until a proper investigation is done, I have a full explanation for how this happened, and I get the {$7500.00} dollars that was stolen from me back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92583
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Problem when making payments
Subissue:
Consumer Complaint: We have our account set up for automatic monthly payments + {$100.00}. So far, every month, the autodraft has not included the extra {$100.00}. Even so, the principal balance should not be going up while we are making payments on it. The autodraft went through on XX/XX/XXXX. I have included a screenshot of our checking account activity for that week. In it, you can clearly see a payment of {$690.00}. At the end of XXXX ( I believe it was the XXXX ), I noticed that our loan account was flagged as 19 days delinquent. Our statement ( XXXX nonsense round XXXX ) showed a number of payments and reversals that are in no way reflected in our checking account. We called Wells Fargo, and were told that they could see the error, and would investigate. They expected it to take 5 business days, and we would receive something in the mail. We never received any mail. The autodraft for XXXX did not go through on the XXXX. We called on the XXXX, and were told that it was because the system erroneously believed we had made extra payments in XXXX, and had no balance due. I specifically asked if I should make a payment, and was told not to by a Wells Fargo employee. We were told that she was opening a second investigation into our account, which would take 5 business days. On the XXXX, our account was again flagged as delinquent. We called Wells Fargo and made a payment over the phone, and were again told that our account was being investigated to see why this was happening. Today, on the XXXX, our loan account shows an increasing number of fake transactions on the XXXX ( XXXX nonsense round XXXX ). Again, none of these transactions are in any way reflected in our checking account. This appears to be a system error entirely on the loan account. Adding insult to injury, I am including our statements from XX/XX/XXXX and XX/XX/XXXX, as well as a screenshot from our loan account page. The principle balance in XX/XX/XXXX was {$22000.00}. As of this morning, it is {$23000.00}. We made payments in XXXX and XXXX. Why do we owe more money now than we did in XXXX? We no longer have faith in Wells Fargo correcting this error. We need the Consumer Finance Protection Bureau to step in and make this right.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 275XX
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: XX/XX/XXXX I used Wells Fargo online bill pay to write a check to XXXX XXXX XXXX XXXX, the agency providing XXXX care to my terminally ill mother. Wells Fargo removed {$8400.00} from the checking account but the agency never received that check. I visited a branch to try to resolve the issue. A personal banker sat with me for 2.5 hours calling Wells Fargo customer service. By the end of the 2.5 hours I was told that they were escalating the issue and that I would hear from them in 2 weeks. At the end of 2 weeks, on XX/XX/XXXX, Wells Fargo emailed me a letter telling me they had closed the case. The letter said they had attempted to reach me by telephone but I had received no phone calls and no voicemails. I called the customer service number provided in the letter 2 times on XX/XX/XXXX and 1 time on XX/XX/XXXX. I was told that the case owner would call me back, but he did not. I was also told that a new case was filed and I would have to wait another 2 weeks, which I think is unfair. I was also told that I was given the voicemail of the supervisor of the case owner and I left a message on that person 's voicemail. I did not receive a return phone call. When I called customer service today, I was told that they are not able to give me the voicemail of the person supervisor, so I don't know whose voicemail I left my message on. I have not received return phone calls from anyone who can help me with my problem. The people at the customer service number can not do anything to solve the problem. The agency that provided care to my now deceased mother is threatening me with late charges because they never received the check. I need Wells Fargo to put the money back in my account so that I can pay this bill. I don't know what to do. I feel helpless and infuriated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98125
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A