Date Received: 2023-11-05
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: XXXX XXXX XXXX XXXX is the entitlement owner and entitlement holder in due coarse. WELLSFARGO CARD SERVICES has committed Securities FRAUD against XXXX XXXX. I have never invested in WELLSFARGO CARD SERVICES or consent to pay this company. WELLSFARGO CARD SERVICES has take out securities out in my name with out my knowledge or consent. WELLSFARGO CARD SERVICES has committed 18 U.S.C. 1348 securities fraud is the unlawful practice of using manipulative or deceptive tactics to purchase or sell a security. Fraud is a commonly prosecuted federal crime in the United States and securities fraud charges. WELLSFARGO CARD SERVICES has taking {$250000.00} per transaction from FDIC Insurance policy that I did not content to and need to return all funds that belong to XXXX XXXX. I, XXXX XXXX revoke all securities interest that WELLSFARGO CARD SERVICES has taking. This is ORDER to use XXXX accountant system for my refund of my funds to XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, Florida XXXX. ALL ACCOUNTS ARE PREPAID Senate document NO.43, 73rd Congress The ownership of all property is in the State, Individuals, so-called ownership is only by virtue of the government, i.e., law, announcing to mere user and use must be in accordance with the law, and sub-ordinate to the necessities of the state. Congressional Record, XX/XX/1933, on HR1491, pg. 83 Under the new law, the money is issued to the banks in return for government obligations, bill-of exchange, drafts, notes trade acceptance, and bankers acceptance. The money will be worth XXXX cents on the dollar because it is backed by the credit of the nation. It will represent a mortgage on all the homes and other property of the people of the nation. Title 18 8 Obligation or other securities of the United States defined : The term Obligations or other security of the United States includes all bonds, certificate of indebtedness, national bank currency , Federal Reserve notes, coupons United State notes, Treasury notes, gold certificate, silver certificate, fractional notes, certificate of deposit, bills, checks, or draft for money drawn by or upon authorized officers of the United States, stamps and other representatives of value of whatever deamination, issued under any Act of Congress, and canceled United States stamps. FRNs are obligations of United States HJR 192 : The term obligation means Federal Reserve notes and circulating notes of the Federal Reserve banks and national banking associations. Title 31 3123 makes a statutory pledge of the United States government to payment of obligations and interest on the public debt. Title 31 3123 Payment of obligation and interest on the public debt ( a ) The faith of the United States Government is pledged to pay, in legal tender, principles and interest on the obligation of the Government issued under this chapter. ( b ) The Secretary of the Treasury shall pay interest due or accrued on the public debt, As the Secretary considers expedient, the Secretary may Pay in advance interest of the public debt by a period of not more the one year, with or without a rebate of interest on the coupons. Therefore, the government pledges to pay government obligations which Federal Reserve notes are and pay them in FRNs which is legal tender. Taxes and all bills associate with corporations are all government obligations which they must pay when we accept them for value and return them to the government that has an obligation to settle the debt dollar for dollar. It is a fact : Title 31 3130 further delineates in its definitions a portion of the total public debt, which is held by the public as the Net public debt, 3130. Annual Public Debt Report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34711
Submitted Via: Web
Date Sent: 2023-11-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-05
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Went to the Well Wells Fargo bank today to get {$50.00} out of the bank and then and they told me that my account was closed and that I had a XXXX balance and I asked him why I have XXXX balance in my account was closed they couldn't tell me they told me you're making an appointment with the banker and come back on Monday I asked him where my {$300.00} went and they said there was a debit for {$300.00} and I said there can't be because I didn't make no debit for {$300.00} there are not believing me and anyway so I called the XXXX number tonight and they said they were going to they put a a suspected takeover account form and on my account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97501
Submitted Via: Web
Date Sent: 2023-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My phone was stolen on XX/XX/XXXX and subsequently hacked. I noticed that my accounts with XXXX, XXXX XXXX, and Wells Fargo were all being wiped out, based on my email notifications. I promptly suspended my phone, logged out of all my online banking applications, and changed all of my passwords, including my emails, my XXXX account, and all my bank accounts. I filed a claim with XXXX XXXX for an unauthorized withdrawal of {$550.00} through XXXX and another claim with XXXX for an unauthorized transaction through XXXX XXXX, totaling {$170.00}. Fortunately, both of these claims were successfully resolved, and my money was returned. Given that my phone was hacked, and my secured accounts were breached, leading to the leakage and depletion of my bank accounts, I filed a police report. However, Wells Fargo has continued to deny my claims even after providing them with the police report and informing them of similar incidents with my other bank accounts. I have ample evidence, including screenshots, a phone bill reflecting the need for a replacement phone, and the fact that {$1200.00} was transferred from my credit card to my checking account, followed by transfers of {$500.00}, {$500.00}, and {$280.00} out of my checking account using XXXX. Ive submitted three claims to Wells Fargo, but unfortunately, only a {$60.00} cash advance fee from my credit card to my checking account has been credited. This entire experience has made me seriously consider closing my Wells Fargo account and seeking alternative banking options. Despite multiple calls and efforts to provide evidence, nothing has been resolved to date.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33055
Submitted Via: Web
Date Sent: 2023-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I was supposed to receive my direct deposit from work today. It is not in my Wells Fargo acct. They said there is a glitch and don't know when my funds will make it into my checking acct
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92154
Submitted Via: Web
Date Sent: 2023-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-03
Issue: Problem caused by your funds being low
Subissue: Bounced checks or returned payments
Consumer Complaint: I am writing to express my profound dissatisfaction with the recent handling of a dispute claim related to charges on my Wells Fargo account. This complaint is in reference to a claim I filed approximately XXXX months ago concerning a charge of {$540.00} for car repairs that I later discovered were not performed, and the repair shop had closed down. I contacted Wells Fargo Customer Service to initiate the dispute process, and a claim was established at that time. During my initial communication with your representative, I made it explicitly clear that I possessed evidence demonstrating that the charged repairs were never executed. The representative assured me that I could challenge these charges and that I would be contacted if any additional information was required from my end. I diligently followed up with Wells Fargo at regular intervals, keen to ensure that the matter was progressing as expected. However, after a month of no communication from your end, I believed that the claim was being processed without complications. To my utter dismay, on XX/XX/2023, I discovered that my account had been overdrawn. Upon further investigation, I learned that the charges associated with the dispute claim had been inexplicably reversed. I immediately contacted Wells Fargo to understand the situation and was informed that the claim had been closed. To my astonishment, the representative claimed that a notice regarding the claim 's closure had been sent out. While I had not received this notice, it is essential to highlight that the claim 's closure was attributed to the reasoning that it was " too late to investigate. '' I am deeply aggrieved by this justification as the claim was initiated over XXXX months ago. If it was indeed too late to investigate, such a decision should have been communicated promptly. Furthermore, it is inconceivable that it took XXXX months to assign the claim to an investigator, who should have recognized this limitation and communicated it in a timely manner. To underscore my disappointment, I received XXXX letters from Wells Fargo following this episode. The first, dated XX/XX/XXXX, informed me that the bank was researching my inquiry and would contact me upon the completion of their research. The second, dated XX/XX/XXXX, stated that they had concluded their investigation and determined that the charges were made by me or someone with permission. This response is entirely irrelevant to the purpose for which I initiated the claim. As a loyal, long-standing customer of Wells Fargo , I am appalled by the lack of transparency, professionalism, and consideration exhibited throughout this ordeal. The closure of the claim without adequate explanation has had severe financial repercussions for me and caused undue hardship.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30126
Submitted Via: Web
Date Sent: 2023-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-03
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: My credit report contains multiple accounts that are both inaccurate and fraudulent, as per 15 U.S CODE 1681b. No valid reason existed for anyone to access my credit report, and I never authorized the sharing of my personal information or consumer report with any party. These items are undoubtedly fraudulent. My personal information and consumer report were acquired without my consent and have been utilized to harm my credit report by introducing inaccuracies. These inaccuracies have severely damaged my credit, making it impossible for me to obtain favorable credit terms. I kindly request the removal of incorrect addresses, accounts, and hard inquiries. Your assistance in this matter is greatly appreciated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07501
Submitted Via: Web
Date Sent: 2023-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-03
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Wells Fargo online banking has created a dark pattern where they do not provide customers with a self-serve option to pay an invoice via ACH, forcing customers to use wire transfers that charges customers a minimum of {$40.00} to make a transfer. The current options for me to make a transfer from my Wells Fargo online account to a business account at XXXX in order to pay my tax preparation service are 1 ) use bill pay to mail a physical check. The business will not accept checks. 2 ) use XXXX to pay the invoice. The business I'm paying is not on XXXX. 3 ) use a wire transfer to pay the invoice. This will charge me {$25.00} I want to make an ACH transfer and the only option Wells Fargo gives me to make an ACH transfer is to send funds only to non-Wells Fargo accounts I personally own. This bank is deliberately forcing it's customers to choose an expensive wire transfer option in order for us to send a digital bank-to-bank transfer within the US. Wells Fargo has the ability to send money via ACH to non-wells fargo accounts not in my name but they are purposely choosing not to provide that option to customers and leaving us with only expensive alternatives. Their customer support team was not helpful in solving this over the phone and requested that I call the business I'm trying to pay and ask them to join XXXX or to accept a physical check which I find ridiculous.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 949XX
Submitted Via: Web
Date Sent: 2023-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-03
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: This complaint is number 16, I am re-filing my complaint because Wells Fargo is still refusing to answer to the questions in my complaint and refusing to investigate. Because AGAIN the previous contractor XXXX XXXX who is working from the comfort of their home without any supervision and are labeled XXXX, REFUSED to address my complaint and REFUSED to answer the questions in my complaint and IF they REQUESTED an investigation about this issue., they should have answers to my questions. ALL THIS XXXX DID ANSWERED ARE VAGUED that is why I am refiling complaint for the 16th time. This complaint is # 16 ABOUT THE SAME ISSUE, against the same branch manager and AGAIN Wells Fargo failed to respond PROPERLY, HONESTLY AND CLEARLY TO MY COMPLAINT AGAINST the BRANCH MANAGER WELLS FARGO 's XXXX lack of responsibility and lack of knowledge on how to deal with such issue is demonstrated by the response provided Wells Fargo here. The Wells fargo employees who are answering the complaint are working from the comfort of their homes without any control from a Wells Fargo management and without any supervision and the response of Wells Fargo here is null and demonstrates the unprofessionalism of the Wells Fargo XXXX employees and their disrespect to the customers and to the CONSUMER FINANCE PROTECTION DEPARTMENT. For that I re-filed a new complaint here hoping that Wells Fargo will open their eyes and ear to my complaint and do the necessary investigation and answer the questions in this complaint properly. and not telling me the answers to your question is a secret we can not share it with you and so is the invisible investigation. AND MY RESPONDING THAT THE BRANCH MANAGER CAN NOT ORDER AN ATM CARD AND CAN NOT INFORM THE CUSTOMERS THAT THEY CAN ORDER THE ATM CARD BY PHONE AND ONLINE!! Did the XXXX XXXX XXXX who answered the previous complaint # 11 about this issue really thought The customers would believe her previous answer to this complaint!! here is my complaint # 11 XXXX XX/XX/XXXX, at XXXXXXXX XXXX. was the first time I entered a Wells Fargo branch since XXXX. At my visit to branch # XXXX in XXXX, CA, I was the only customer at the branch. I found out that my ATM card was expired, I requested from the teller employee at the window to order my replacement ATM card, the employee requested help from the BRANCH MANAGER, who, after looking at my account, told me that he can not order the ATM card from his computer and that in order for me to order a new card, I MUST MAKE AN APPOINTMENT AND SIT WITH A BANKER. He then proceeded to tell me that no appointments are available soon, but he can put me on a waiting list and get me to meet a banker faster than making an appointment. which I found it ODD because I have been with Wells Fargo for more than 35 years and I have renewed my ATM cards before at the teller window. Usually, they want you to sit with a banker to try to convince you to open more accounts that you do not need and to make investments that profit the bankers. I want from Wells Fargo answers to my questions, to verify if Wells Fargo is turning to a circus or is it still a financial institution 1- WHY THE MANAGER AT THE BRANCH TOLD ME THAT I NEED AN APPOINTMENT TO SIT WITH A BANKER JUST TO RENEW MY ATM CARD? It must be a hidden reason behind it that benefits the banker. 2- DOES THIS MANAGER THINK I AM XXXX TO TELL ME THAT HE CAN NOT RENEW MY ATM CARD ON HIS COMPUTER? 3- HOW COME WHEN I WENT OUTSIDE OF THE BRANCH AND CALLED CUSTOMER SERVICE , THE CUSTOMER SERVICE RENEWED MY CARD IN 30 SECOND PHONE CALL? 4- WHY THE MANAGER OF THE BRANCH DOES NOT HAVE EXPERIENCE AND DOES NOT KNOW HOW TO RENEW AN ATM CARD? 5- WHY THIS BRANCH MANAGER DID NOT TELL ME THAT I CAN ORDER THE REPLACEMENT ATM CARD ONLINE AND OVER THE PHONE? 6- IS WELLS FARGO HIRING MANAGERS FOR THE BRANCHES WITH NO EXPERIENCE SIMILAR TO THE ONES WHO ANSWER MY COMPLAINT AND THE ONE WHO TOLD ME HE CAN NOT RENEW MY ATM CARD ON HIS COMPUTER? 7- WHY WELLS FARGO IS REFUSING TO INVESTIGATE THIS POSSIBLE MISCONDUCT? I am not getting answers to my questions even after re-submitting my complaint more than 10 times in the last 4 months because Wells Fargo contracted the customer service duty to a company called XXXX XXXX XXXX XXXX XXXX XXXX XXXX. This company XXXX employes are without any banking experience to resolve the customer 's issues, Those employees are labeled ECMOs.are Working from the comfort of their homes without any supervision and NOT under the Wells Fargo management they are independent contractors. their responses are just a copy and paste of generic replies that they send to everyone or a vague response as the response I received for complaint # 10 The XXXX working from the comfort of their home Refused to address my complaint properly and they switch the case from a case against the MANAGER to a case against the window teller employee or about opening a new account or about checking and saving or about lack of appointments which I am not complaining about. Those Employees of the contractors XXXX, refused to forward my complaint to a REAL Wells Fargo manager, and refused to answer and investigate my complaint. I was told in writing by the Wells Fargo 's contractors XXXX that Wells Fargo has no email or website for online complaints and has no managers or supervisors and that was confirmed by the last response of the ecmo XXXX as they think they are the highest level in Wells Fargo or they are the XXXX ay Wells Fargo and no magers above them. So the Customers like me find no REAL Wells Fargo site to complain but here. Notice : because in my experience, Wells Fargo Employees do not tell the truth. You can reviews the security cameras at the branch to verify that the branch was empty of customers except myself and 4 tellers at the windows had nothing to do and the manager was telling jokes to the employees. XX/XX/XXXX, at XXXXXXXX XXXX What do you expect from this bank who does not even have an email address for their customer service in this XXXX Century! I WANT THIS COMPLAINT TO BE FORWARDED TO A REAL WELLS FARGO MANAGER AND NOT TO THE CLOWNS LABELED XXXX NOTICE : NO PHONE CALLS ARE ACCEPTED ALL RESPONSES MUST BE IN WRITING EMAILS OR MAIL BECAUSE IN MY EXPERIENCE, THE WELLS FARGO EMPLOYEES DO NOT TELL THE TRUTH.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-03
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: THIS COMPLAINT IS ABOUT THE NON EXISTENCE OF CUSTOMER SERVICE AT WELLS FARGO. XXXX XXXX who answered my previous complaint TWICE is blaming the GOVERNMENT for the INABILITY of Wells Fargo to Follow the laws and regulation and my privacy and civil rights and my account preferences. Here what he said in his answer : Wells Fargo is required to keep a physical address on file to comply with the USA Patriot Act, a federal law. but Wells Fargo AT THEIR CONVINIENCE ARE Using the informations that was provided to the government. AND NOTFOLLOWING THE LAWS AND REGULATION AND ACCOUNT PREFERENCE THAT CONCERNING THE MAILING ADDRESS. WHERE IS THE SOLUTION THAT WELLS FARGO SUPPOSED TO PROVIDE? I am refilling my complaints because the Wells Fargo contractor who answered my previous complaint XXXX XXXX did not address my issue and closed my complaint after sending me a copy and paste response that does not match the level and the seriousety of the issue. This contractor dealt with my issue by a joke. Here my complaint again and I am requesting that this complaint to be forwarded to a REAL Wells Fargo manager and not those irresponsible ignorants contractors that are labeled ECMOs. THIS COMPLAINT IS ABOUT THE NON EXISTENCE OF WELLS FARGO CUSTOMER SERVICE AND ABOUT CONTRACTOR COMPANY OF CUSTOMER SERVICE WHICH IS CALLED ECMO. XXXX XXXX XXXX XXXX XXXX ). For the past 3 years and by 110 complaints till now trying to get WELLS FARGO BANK to respect my privacy rights and my civil rights by following my account mailing preference by directing all my mail to my po box as indicated on my account but I did not succeed to penetrate the thick brains ( if it exist ) of the WELLS FARGO employees. I am filing my complaint here for the 11th time and I am requesting those no-brainer Called ECMOs to forward my complaint to a real Wells Fargo manager . And not to who are called ECMOs. The Executive Complaint Management Office ( ECMO ) is NOT WELLS FARGO BANK. This company is a contractor who is supposed to take care of the Wells Fargo customers Complaints and provide resolutions, but instead, this company ECMO send the complaints to their sub-contractors, employees who work from the comfort of their homes without any supervision and NOT under WELLS FARGOs control. My last complaint here was closed as solved by an ECMO called XXXX XXXX it was about a ECMO WHO MAILED XXXX LETTERS TO MY RESIDENTIAL ADDRESS WHEN THE ISSUE OF MY COMPLAINT IS ABOUT WELLS FARGO REFUSING TO USE MY po box MAILING ADDRESS. This ECMO who is working from the comfort of their homes without any supervision answered my complaints by not providing any solution to my complaints but this ECMO COPIED AND PASTED the answers of the previous contractor XXXX XXXX WHO ANSWERED MY PREVIOUS COMPLAINT WHO provided a lot of complements to herself as ECMO and the rest of the ECMOs the good job she is performing as ECMO and by telling me that she and all the ECMOs are highest WELLS FARGO position, most intelligent most trusted at Wells Fargo , but the action of the ECMOs indicates the opposite. Here some of what this ECMO said in writing in her response to my complacent number 102 : 1- The concern of the distinction between mailing and physical address has been sent for review to upper management. The outcome of this review is proprietary and confidential ( IT MEANS NO SOLUTION, The solution is invisible, it is secret ). 2- Should this occur again in the future, please either give us a call. ( Well I have been contacting you about this same issue for 3 years and in more than 104 complaints. Do you think I need you to tell me to complain more if this continues? Is the solution you are providing for my issue? ) 3- This is not a matter of the branch manager knowing how to complete a task. Keep in mind as a financial institution, we have multiple checks and balances around accounts, account opening, and products offered. This was the answer of ECMO working from the comfort of their home answering my complaint about a manager who was setting me up to get me to sign in for a new account against my will when all I REQUESTED FROM HIM is to renew an ATM card and my complaint has nothing to do with checks or accounts opening. But I am glad this ECMO informed the public that the WELLS FARGO MANAGERS DO NOT KNOW HOW TO REORDER AN ATM CARD. 4- This ECMO working from the comfort of their home wrote in her answer to my complaint : we are highly regulated by agencies and laws meant to keep customers safe. This is not meant as a sales tactic or a way to try and pressure you into a product you do not want or need. ( WELLS IF YOU FOLLOW THE LAWS THEN WHY DO YOU STILL DIRECTING YOUR MAIL TO MY RESIDENTIAL ADDRESS AND YOU ARE REFUSING TO USE MY MAILING ADDRESS? ) Your statement is misleading. 5- This ECMO Seems to be out of her mind when in her answer she discussed the Lack of Appointments Available Which it was not in my complaint. It seems she was just copying and pasting answers from her screen. 6- This ECMO stated : Wells Fargos Company rating with the Better Business Bureau and overall public image is something we are aware of. ( It seems that WELLS FARGO HAS NOTHING MORE TO OFFER AS THEY ARE AWARE THAT WELLS FARGOS RATTING AT THE BETTER BUSINESS IS ( F ) and WELLS FARGO IS STILL HIRING THIS ECMO COMPANY TO DEAL WITH THE PUBLIC!! I advise Wells Fargo to reconsider their decision about those so-called ECMOs. 7-We reviewed your concern around not offering an email address or a digital portal for customers to submit complaints. We are looking into this. ) WELLS FARGO IS THE ONLY BUSINESS WHO DOES NOT HAVE AN EMAIL FOR THEIR CUSTOMER SERVICE BECAUSE WELLS FARGO HAS NO CUSTOMER SERVICE BUT HAS SO CALLED ECMOs WHO ARE HIDING IN THEIR HOMES WITHOUT ANY SUPERVISION AND ACT LIKE CUSTOMER SERVICE BUT THEY ARE NOT WELLS FARGOS CUSTOMER SERVICE. THEY ARE THE CUSTOMERS HEADACHES. TO MY KNOWLEDGE FOR 3 YEARS AND WELLS FARGO IS BEEN LOOKING INTO IT! 8- This working from the comfort of their home ECMO stated in the reply : we can not provide details of the investigation or its outcome to our customers as that breachs privacy laws. ( WELLS WHAT ABOUT MY PRIVACY RIGHTS ARE YOU BREACHING THE PRIVACY LAW EVERY TIME YOU ARE SENDING YOUR MAIL TO MY RESIDENT INSTEAD OF DIRECTING YOUR MAIL TO MY MAILING ADDRESS AS INDICATED IN MY ACCOUNT PREFERENCE AND AS I HAVE BEEN COMPLAINING ABOUT FOR 3 YEARS IN MORE THAN 104 COMPLAINT? ) Your statement is misleading again. 8-This working from the comfort of their home ECMO stated : Wells Fargo employees are to adhere to strict privacy policies, including handling customers ' private information regardless of working from home or in the office. ( HOW DO YOU KNOW THAT? IS THERE ANY SUPERVISOR OR MANAGER WATCHING WHAT YOU AS ECMOs ARE DOING AT HOME? IS THERE A SECURITY WHO IS GUARDING YOUR COMPUTERS FROM BEEN LOST OR STOLEN OR BEEN USED BY YOUR FAMILY AND FRIEND? IS THERE ANY GUARANTEE THAT WHO ARE ANSWERING THE COMPLAINT ARE REAL EMPLOYEES OF WELLS FARGO AND NOT THE RELATIVES AND FRIENDS OF SO CALLED ECMO WHO ARE NOT FORKING UNDER THE WELLS FARGO MANAGEMENT AND NOT BEEN SUPERVISED BY ANY ONE THIS IS WHY I was told by you the ECMO that you do not have supervisors or managers every time I request to speak to a supervisor. I dare you to provide me with a name and phone number and an email of a REAL WELLS FARGO supervisor or manager.OR YOUR STATEMENT IS MISLEADING ALSO. IN YOUR ANSWER TO MY COMPLAINT YOU STATED YOUR OPINION ONLY AND NOT THE CUSTOMERS OPINION AND YOU PLACED YOUR OPINION OVER ALL THE WELLS FARGO ; S CUSTOMERS OPINION ABOUT THE SO CALLED ECMOs and the Wells Fargo customers service that does NOT EXIST. 9- This ECMO answered my complaint about no manager or supervisor existing at Wells Fargo by stating : we recognize your concern about being informed there was no management that you could speak to with regards to your concerns. Understand that Wells Fargo Employees who respond to agency complaints, are the highest form of escalation at Wells Fargo. These employees work in the Enterprise Complaints Management Office. ( the answer of this ECMO CONFIRMED WHAT I WAS STATING FOR 3 YEARS THAT THOSE ECMOs ARE WORKING FROM THE COMFORT OF THEIR HOMES WITHOUT ANY SUPERVISION OR MANAGEMENT. ) 10- This ECMO stated in their answer : A manager did attempt to reach out to you on August 28, 2023 and left a voicemail at the phone number we have on file. ( ISNT STUPID FROM A MANAGER TO CONTACT ME BY PHONE WHEN I REQUESTED ALL RESPONSES AND CONTACT TO BE IN WRITING? ). DID YOU ARE YOUR SO CALLED MANAGER RAD MY COMPLAINTS TO THE END? IF YOU DID THEM YOU SHOULD HAVE READ THAT I STATED AT THE END OF EVERY COMPLAINT THAT NO PHONE CALLS ARE ACCEPTED, ALL CONTACTS WITH MRE MUST BE IN WRITING BECAUSE FROM MY EXPERIENCE WELLS FARGO EMPLOYEES DO NOT TELL THE TRUTH. DID YOU READ THAT OR YOU DID NOT? I AM FILING MY COMPLAINTS AGAIN BECAUSE OF THE MISLEADING STATEMENTS IN THE RESPONSE AND BECAUSE YOU DID NOT PROVIDE A SOLUTION FOR MY ISSUE AND YOU DID NOT ANSWER MY QUESTIONS REGARDING ABOUT THE BRANCH MANAGERS BEHAVIOR. NOTICE : NO PHONE CALLS ARE ACCEPTED ALL RESPONSES MUST BE IN WRITING EMAILS OR MAIL BECAUSE IN MY EXPERIENCE, THE WELLS FARGO EMPLOYEES DO NOT TELL THE TRUTH
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-03
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Wells Fargo owes me a check from a lawsuit and they sent it to a previous address and they won't help me sending another one the current address
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94534
Submitted Via: Web
Date Sent: 2023-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A