Date Received: 2023-11-04
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I call Wells Fargo and reported an illegal electronic ATM transferred money.. they said they would investigation. Someone stole my phone.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37804
Submitted Via: Web
Date Sent: 2023-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-04
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: COMPLAINT NUMBER XXXX ABOUT THE SAME ISSUE THAT NEVER RESOLVED. TILL NOW AND AFTER 110 COMPLAINTS, WELLS FARGO IS STILL DENYING ME MY PRIVACY RIGHTS AND MY CIVIL RIGHTS. THE EVIDENCE IS ATTACHED. WHAT A STUPID WELLS FARGO CAN BE, EVEN AFTER 110 COMPLAINTS ABOUT THE SAME ISSUE WELLS FARGO IS STILL REFUSING TO USE MY MAILING ADDRESS AND DENYING MY PRIVACY RIGHTS AND MY CIVIL RIGHTS AND THIS LAST LETTER IS AN EVIDENCE. I attached the answer of the contractor XXXX XXXX who is working from the comfort of their home without any supervision and not under the management of Wells Fargo. This ignorant mailed the Wells FARGO LETTER TO MY RESIDENT. ( LOOK AT THE ADDRESS ON THE LETTER ) Read it and tell me if the contractor XXXX XXXX who is labeled XXXX provided a solution in their answer before they closed my case has it has never been solved in 3 years and 111 complaints. This response is a joke by a clown labeled XXXX. Who said I did not provide new information. how stupid could that be if after 111 complaints you did not provide a solution and you are asking for new evidence! What about the tons of letters that you have mailed to my resident AND YOUR LETTER THAT YOU JUST MAILED TO MY RESIDENT is not enough for Wells Fargo to take this issue seriously and hired some one who can find a solution instead of those who are labeled XXXX who never provided a solution for any of the 111 complaints? Do you think you solve my issue by your shallow response?. The response is childish it is not even to a kindergarten level. The severity of my issue deserve a response by a real Wells Fargo manager not by a jerk labeled XXXX. DO NOT TELL ME WELLS FARGO HAS NO MANAGERS. I AM REQUESTING FOR THE 110TIMES THAT THIS COMPLAINT TO BE FORWARDED TOP A REAL WELLS FARGO MANAGER AND NOT THOSE LABELED XXXX, WHO FROM MY EXPERIENCE DO NOT TELL THE TRUTH. A MANAGER CAN CONTACT ME BY EMAIL TO SET AN APPOINTMENT FOR A PHONE CONVERSATION. IF YOU ARE PROFESSIONALS, YOU CAN NOT CALL THE CUSTOMERS ON YOUR OWN CONVINENCE AND DISREGARD THE CONVENIENCE OF THE CUSTOMERS I need a solution. This complaint is number 111 about the same issue and I will keep complaining till a real Wells Fargo manager provide a solution to this issue. The previous complaint # XXXX AND # XXXX was answered by a typical XXXX called XXXX XXXX WHO DID NOT PROVIDE A SOLUTION in their answer, this XXXX IS BLAMNING THE FEDERAL GOVERNMENT AND THE USA PATRIOT ACT FOR THE INABILITY OF WELLS FARGO TO FOLLOW MY ACCOUNT MAILING PREFERENCE AND FOR THE INABILITY OF WELLS FARGO TO USE MY MAILING ADDRESS INSTEAD OF MY RESIDENTIAL ADDRESS THAT I DO NOT WANT WELLS FARGO TO MAIL TO IT. I PROVIDED MY RESIDENTIAL ADDRESS TO COMPLY WITH THE FEDERAL LAW AND NOT TO BE USED BY WELLS FARGO. BUT WELLS FARGO THINK THEY ARE ABOVE THE LAWS AND THEY THINK THE RESIDENTIAL ADDRESS OF THE CUSTOMERS ARE FOR WELLS FARGO TO USE AS A MAILING ADDRESS WHAT EVER THEY LIKE AND AT THEIR CONVINIENCE. WELLS FARGO COULD AVOID THIS BY SAVINGTHE RESIDENTIAL ADDRESS SOME WHERE ELSE OR THEY CAN POST A NOTE NEXT TO THE RESIDENTIAL ADDRESS THAT THIS ADDRESS IS NOT A MAILING ADDRESS DO NOT USE THIS ADDRESS FOR MAIL AND NOT POST THE RESIDENTIAL PRIVATE ADDRESS WHERE EVERY DEPARTMENT CAN USE THIS THE RIDENTIAL ADDRESS INSTEAD OF THE MAILING ADDRESS. The answer of XXXX XXXX is NULL it is not worth the paper that was printed on. But that also a typical for the XXXX who all customers are complaining about. I would like to ask Wells Fargo Where is the solution for my issue in the response of XXXX XXXX? The answer of XXXX XXXX was a typical answer for who are labeled XXXX a typical for those XXXX who are working from the comfort of their homes without any supervision and NOT under a management of Wells Fargo XXXX XXXX is blaming the GOVERNMENT for the refusal of Wells Fargo to use my Mailing address and for the refusal of Wells Fargo to obey the laws and regulations and my privacy rights and my civil rights. I would like to ask Wells Fargo, WHERE IS THE SOLUTION FOR MY ISSUE IN YOUR RESPONSE? This complaint is number XXXX about the same issue and I will keep complaining till a real Wells Fargo manager provide a solution to this issue. The previous complaint # XXXX AND # XXXX was answered by a typical XXXX called XXXX XXXX WHO DID NOT PROVIDE A SOLUTION in their answer, this XXXX IS BLAMNING THE FEDERAL GOVERNMENT AND THE USA PATRIOT ACT FOR THE INABILITY OF WELLS FARGO TO FOLLOW MY ACCOUNT MAILING PREFERENCE AND FOR THE INABILITY OF WELLS FARGO TO USE MY MAILING ADDRESS INSTEAD OF MY RESIDENTIAL ADDRESS THAT I DO NOT WANT WELLS FARGO TO MAIL TO IT. I PROVIDED MY RESIDENTIAL ADDRESS TO COMPLY WITH THE FEDERAL LAW AND NOT TO BE USED BY WELLS FARGO. BUT WELLS FARGO THINK THEY ARE ABOVE THE LAWS AND THEY THINK THE RESIDENTIAL ADDRESS OF THE CUSTOMERS ARE FOR WELLS FARGO TO USE AS A MAILING ADDRESS WHAT EVER THEY LIKE AND AT THEIR CONVINIENCE. WELLS FARGO COULD AVOID THIS BY SAVINGTHE RESIDENTIAL ADDRESS SOME WHERE ELSE OR THEY CAN POST A NOTE NEXT TO THE RESIDENTIAL ADDRESS THAT THIS ADDRESS IS NOT A MAILING ADDRESS DO NOT USE THIS ADDRESS FOR MAIL AND NOT POST THE RESIDENTIAL PRIVATE ADDRESS WHERE EVERY DEPARTMENT CAN USE THIS THE RESIDENTIAL ADDRESS INSTEAD OF THE MAILING ADDRESS. THE ANSWER OF XXXX XXXX and XXXX XXXX are typical answers for who are labeled XXXX a typical for those XXXX who are working from the comfort of their homes without any supervision and NOT under a management of Wells Fargo. XXXX XXXX Has no answer of her own and has no supervisor to go over her answer and XXXX XXXX is blaming the GOVERNMENT for the refusal of Wells Fargo to use my Mailing address and for the refusal of Wells Fargo to obey the laws and regulations and my privacy rights and my civil rights. I would like to ask Wells Fargo, WHERE IS THE SOLUTION FOR MY ISSUE IN YOUR RESPONSE? AGAIN today, I receive a letter from Wells Fargo to my residential address. The stupid idiots at Wells Fargo did not understand in XXXX complaint that I do not want them to send me letters to my resident. 108 COMPLAINTS DID NOT PENETRATE THE THICK BRAINS ( IF IT EXIST ) OF THE WELLS FARGO EMPLOYEES This complaint is # XXXX. About the same issue. In the last 3 years I complained here 106 times about the same issue without a resolution I AM REFILLING MY COMPLAINT HERE FOR THE XXXX TIME BECAUSE WELLS FARGO ARE STILL REFUSING TO USE MY MAILLING ADDRESS EVEN AFTER 3 YEARS AND XXXX COMPLAINT ABOUT THE SAME ISSUE. AND TODAY I RECEIVED A LETTER FROM WELLS FARGO TO MY RESIDENT. The contractor of Wells Fargo who is labeled XXXX who is working from the comfort of their home without any supervision and without any management by Wells Fargo. answered my previous complaint XXXX XXXX did not provide any solution, their answer was just a copy and paste from the previous answer of the previous ignorant. It seems Wells Fargo Are paying to ignorant to answer the customers complaints by copies and pates and they close the cases without any resolution, all are the same, Wells Fargo HAS NO ONE TO FIND SOLUTIONS FOR THE CUSTOMER 'S ISSUES. This complaint is # XXXX about the same issue. you at Wells Fargo are still denying me my privacy rights and my civil rights, Wells Fargo is still refusing to Use my mailing XXXX XXXX XXXX address as indicating on my Accounts preference and you are still sending your mail to my residential address which I have been complaining about for 3 years now and in XXXX complaints for that I have been complaining for 3 years. This is my complaint # XXXX regarding the same issue. I am refiling my complaint here and everywhere Because the Wells Fargo XXXX XXXX XXXX XXXX XXXX is still refusing to address my complaint properly and refusing to provide a resolution for my mailing address and refusing to direct Wells Fargo 's mails to my mailing address. The answer, if so called XXXX, is just a compliment to the XXXX that I rejected because it was not a solution. Here my complaint again reads it carefully before you answer it and I want Wells Fargo to provide a resolution not a copy and paste answer. This is my complaint # XXXX for the same issue. Wells Fargo is refusing to use my mailing address as indicated on my account preference. Wells Fargo is ignoring my rights of privacy, Wells Fargo is ignoring my civil rights, Wells Fargo is refusing to follow the laws and regulations. I have been a Wells Fargo customer for more than 35 years, in all the past 37 years my account mailing preference is a XXXX XXXX XXXX for the safety of my mail and for my privacy. Everything was fine till the last 3 years When Wells Fargo started the illegal activities and subcontracted the customer service to a company called XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX ). Since that, Wells Fargo decided not to use my XXXX XXXX XXXX anymore and they start directing my mail to my residential address. In the last 3 years, I complained to Wells Fargo more than 107 times and requested not to mail anything to my residential address but all the complaint were answered by a copy and paste standard letters even the answers to my complaint were mailed to my residential address as the previous XXXX contractor XXXX XXXX did even when my complaint and my request is to mail to my XXXX XXXX XXXX mailing address not to my resident AND NOW AGAIN I RECEIVED A LETTER FROM WELLS FARGO TO MY RESIDENT. The Wells Fargo working from the comfort of their home employees do not read my complaints ALL ARE SIMILAR TO XXXX XXXX and XXXX XXXX they only copy and paste standard answers and mail it to my resident when in my complaints I provided the XXXX XXXX as my mailing address and I did not provide my residential address and my account mailing preference is my XXXX XXXX XXXX Wells Fargo is refusing to address my issue properly, Wells Fargo is refusing to investigate, Wells Fargo is refusing to follow the rules and regulations regarding my account mailing preference, WELLS FARGO IS REFUSING TO FIND A SOLUTION ALL I RECEIVE FROM THE CONTRACTORS CALLED XXXX ARE LIES AND LIES NO ONE PROVIDED A SOLUTION. Those XXXX sent misleading answers and they do not even read my complaint before they answer it, The people who answer the complaints for Wells Fargo are labeled XXXX, Those are inexperienced people who are NOT WELLS FARGO EMPLOYEES, they are working for the contractor XXXX from the comfort of their homes without any supervision not under Wells Fargo 's Management. I tried to speak to a manager or supervisor, but I was told that Wells Fargo employees who answer the complaint are working from their homes and there have no way to connect me to a manager or supervisor because they are independent contractors, they do not work under the supervision of Wells Fargo bank they are working for the contractor XXXX. So, after 3 years of complaints to Wells Fargo and everywhere, where they have authority over Wells Fargo and after more than 107 complaints, Wells Fargo still did not address my issue properly and did not solve it and Wells Fargo is still denying me the right of privacy when I do not want the Wells Fargo bank to send the mail to my resident. and Wells Fargo is still refusing to use my XXXX XXXX XXXX address as it is indicated on my account preference. I have tons of letters from Wells Fargo as evidence that they are mailing to my residential address, especially the 3 letters from the XXXX called XXXX XXXX who mailed it to my resident. The misleading Wells Fargo excuses for not using my XXXX XXXX XXXX are : The US Patriot Act, Covid-19, The weather, The difference in time, The expansion of Wells Fargo overseas and so on. Bottom line, It seems that Wells Fargo DOES NOT have a customer service department, they have a subcontractor, it seems Wells Fargo is going down soon, and the Wells Fargo management knows it, this is why they are not putting any effort in managing Wells Fargo, they are letting it go bankrupt and they are accepting an ( F ) by XXXX XXXX XXXX The last contractor XXXX XXXXXXXX XXXX said the solution is a secret but THIS SECRET SOLUTION THAT DOES NOT EXIST OTHER THAN IN THE MINDS OF THE XXXX DID NOT EXIST because right after I received the attached letter from Wells Fargo to my resident. LIES DO NOT SOLVE THE PROBLEMS. TELL ME HOW YOUR LIES ARE GOING TO SOLVE MY ISSUE YOU CLOSE THE CASES AS SOLVED WHEN ALL YOU PROVIDE ARE LIES AND THE ISSUE IS NOT SOLVED. YOU DID NOT PROVIDE A SOLUTION. I WANT THIS COMPLAINT TO BE FORWARDED TO A REAL WELLS FARGO MANAGER AND NOT TO THE Contractors LABELED XXXX DO NOT TELL ME WELLS FARGO HAS NO MANAGERS. I AM REQUESTING FOR THE 110 TIMES THAT THIS COMPLAINT TO BE FORWARDED TOP A REAL WELLS FARGO MANAGER AND NOT THOSE LABELED XXXX, WHO FROM MY EXPERIENCE DO NOT TELL THE TRUTH. A MANAGER CAN CONTACT ME BY EMAIL TO SET AN APPOINTMENT FOR A PHONE CONVERSATION. IF YOU ARE PROFESSIONALS, YOU CAN NOT CALL THE CUSTOMERS ON YOUR OWN CONVINENCE AND DISREGARD THE CONVINIENCE OF THE CUSTOMERS. NOTICE : NO PHONE CALLS ARE ACCEPTED ALL RESPONSES MUST BE IN WRITING EMAILS OR MAIL BECAUSE IN MY EXPERIENCE, THE WELLS FARGO EMPLOYEES DO NOT TELL THE TRUTH
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-04
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: My husband died and I requested a modification, However they did a modification without my income being involved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 751XX
Submitted Via: Web
Date Sent: 2023-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-04
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I have been a member of Wellsfargo bank for 5 years with out any incident. I added my XXXX XXXX too my account and became XXXX on his acct but since I am the adult it is in my name. My son was scammed and tried to deposit checks into his account that were not real. I had no idea this took place until I received a letter stating a check for {$6700.00} had tried to be deposited on XX/XX/XXXX using a Wellsfargo atm. Upon discovering this I immediately called the bank to find out what was going on. I was informed that all 3 of my accounts were being closed not just his account. The reason for closing my account is that Wellsfargo alleged my login credentials were used to deposit these checks. There is no way this is possible. I have a XXXX XXXX set up on my Wellsfargo app so noone can get into my app on my phone but me. These checks were not deposited into my accounts but into my sons. Wellsfargo alleged that I used my mobile app on my phone to make 2 of these deposits however they said the location of the deposits being made were in Pennsylvania. I live in XXXX XXXX XXXX hours away this occurred on XXXX I was at work so there is no way I was in XXXX Also there is no trace of any mobile checks being made from my phone. I went into a branch and a person banker looked in my app and couldnt find any deposited checks via the mobile app. The 3rd deposit was made using a local Atm once again my debit card wasnt used to make this transaction my son used his debit card linked to his account. By there on admission they are only closing my accounts because my information was allegedly used. However just as I explained this was not possible. This has caused me hardship bc of my funds being held, my paycheck not arriving on time, and because my account is being closed due to fraud its making it hard for me to find another bank. I am a victim of fraud however I am being treated like a criminal. Every time I call to resolve this. I am being bounced from dept to dept, being told different things and with no real resolution other than my acoounts being closed. Wellsfargo did not properly research these issues.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 24017
Submitted Via: Web
Date Sent: 2023-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-04
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: i was not properly assisted in a loan modification in XXXX ultimately causing me to lose the house with XXXX kids. i have wells fargo to see if i am eligible for a payment with the XXXX XXXX class action lawsuit and they said i am not eligible. how could i not be eligible when they have admitted to wrong doing and improper handling of loan modifications property address XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 078XX
Submitted Via: Web
Date Sent: 2023-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-04
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On Fri, XX/XX/23, XXXXXXXX XXXX I received an automated call from Wells Fargo fraud stating that someone had tried to change my password. If I hadn't done that, I should select 1. I did select 1 and was transferred to a woman named XXXX XXXX. She said an IP address in Florida had been identified as trying to change my password. She used messages exactly like WF messages to verify me, then changed my password. She said she was going to install security measures on my account while I was on hold for XXXX min. In retrospect, what she said was suspicious, but because the call came from the number I'd recently received calls from with regard to fraudulent transactions, I trusted that it was WF. While on hold, I called WF fraud, as I was suspecting a scam. I was getting messages that new debit cards had been ordered from personal and biz checking and the numbers had been added to XXXX XXXX. I had not authorized personal checking to be reordered, nor do I use XXXX XXXX. Immediately, messages poured in that ATM charges were being denied. I told her that someone was using my account from XXXX XXXX, Florida, with a card number I didn't recognize. I caught the scammer in the act ; she disappeared. In the meantime, trying to get help from what I guessed was the real WF was even worse than the shock of being scammed in real time. The AI phone tree is frustrating ; there should be a simple FRAUD command to slice through everything. I wasted time trying to get someone. I could tell that XXXX, who answered the phone, was a XXXX call center employee. He showed XXXX empathy, was totally disengaged. I told him I felt no empathy or concern & didn't trust him. Called again, another call center person, XXXX, who was incompetent. I shared my story & he didn't take in a word of it. I asked to escalate to a manager. While this was happening, I was seeing {$950.00} in fraudulent charges hitting my account in real time from Flordia. And the WF fools in the call center seemed to have walked in off the street, oblivious as to how to provide customer service in such a scary situation. I finally spoke to an intelligent person, XXXX, in Escalation, who shut down my online account access. I asked to have my new debit cards expedited. WF used to do this. Now they're cheap ( though they gave their CEO a 20 % raise last year, to {$24.00} XXXX ) and won't. XXXX said he'd transfer me to the Online Fraud dept for help in setting up my accounts again. I spoke to XXXX once transferred & learned he wasn't in Online Fraud ; they were closed and wouldn't open again till Monday. I asked for a provisional credit, which they did in past rare occasions of suspicious activity, but was denied. This is why I'm filing this complaint. I'm a XXXX customer of WF. I'm disgusted by the level of incompetence and lack of empathy of these call center employees & the unhelpful systemic responses to a scary scamming situation. I spent XXXX hours on the phone. I had XXXX XXXX and the whole time was afraid that the stress late at night would trigger my XXXX XXXX. It was an incredibly stressful situation. I imagine that hiring call centers is cheap for WF. When I filed my internal WF complaint today through the Escalation Dept, the person helping me ( who I could tell wasn't able to say too much ) revealed that he spends a lot of time cleaning up the messes made by the call center staff. Being scammed as I was is a frightening, violating experience. I do not trust WF at all because of their abysmal response. Having an Online Fraud department that isn't open on the weekend? Having untrained, oblivious, unconcerned call center employees? Setting up systems that make it harder for the customer? The only thing I need WF for at this point is to protect my money and they have failed. Like millions of Americans, I am disgusted and completely fed up by the greed and incompetence in banking. What are they doing to actually help customers? If this is a common scam, why aren't they communicating about it? I was doing more to figure out that it was a scam than they were, for XXXX 's sake! The way WF has handled this situation is just wrong. I wanted to alert others to this incompetence by filing formal complaints about this before moving to another bank. I hope that the CFPB will be able to help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-04
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XXXX XXXX XXXXXXXX has a report of delinquency in error. I have reached out to the company several times and they refuse to remove these reports
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 064XX
Submitted Via: Web
Date Sent: 2023-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-04
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XX/XX/XXXX, XXXX XXXX XXXX XXXX and Wells Fargo pulled a hard inquiry on my credit report. I believe it was for a new credit card. I immediately called each bank and stopped the inquiry and reported it as fraud. 2 days later, XXXX called me and said someone tried opening an account under my name. I immediately said it wasnt me and told them to stop it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 180XX
Submitted Via: Web
Date Sent: 2023-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-04
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: I received a Wells Fargo Active Cash Visa credit card in the mail. This happened a few days after being on a website and suddenly receiving XXXX SPAM emails. I deleted all the emails. 2 days after receiving the credit card, I received a statement form Wells Fargo. I did NOT orally request a credit card from Wells Fargo. I did not request a card in writing. I DID NOT fill out an application for any credit card. They claim that I received the card because the used a credit report from XXXX. I did not authorize any credit report from anyone! I saw many reports that said Wells Fargo has a history of illegally sending unauthorized, unsolicited credit cards and that they have been fined in the past. The fines didn't seem to matter?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 444XX
Submitted Via: Web
Date Sent: 2023-11-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: This is in regards to a high dollar fraud at Wells Fargo Bank. On XXXX XXXX, XXXX, my son XXXX received a notification regarding a negative balance of our joint checking account. ( real account ). XXXX XXXX, XXXX, there was an unauthorized creation of a fake account under my name. Same day, an amount of {$2400.00} was cash advanced by the hacker from Wells Fargo Visa Credit card and transferred online to the fake account created. Since then {$1000.00} cash were withdrawn everyday from the Fake account. Also there was unauthorized deposit of {$5000.00} twice to the real checking account from unknow person. The $ XXXX was transferred online to the Fake account. From there the hacker tried to withdraw again the funds. Hacker tried to transfer the remaining {$5000.00} to the fake account but was returned due to insufficient funds ( negative balance ) .The real account was submitted to my son 's payroll for his direct deposit from work, autopay for his voluntary contributions to agencies and to the US Dept . of Education student loan for his automatic withdrawal payment beginning soon. We submitted a Police report on XX/XX/XXXX and created this Complaint as well at CFPB. Contacted Wells Fargo and gave us an executive case number. We were told that it could take a little longer to find resolution on this case.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07054
Submitted Via: Web
Date Sent: 2023-11-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A