Date Received: 2023-11-06
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I opened a checking account with a new account bonus to be earned with qualifying activity. Wells Fargo does not send any written confirmation of this bonus option being applied to my account. Wells Fargo does not display that my account is eligible for the bonus. Well Fargo did not send me the terms of the bonus. I completed the primary activity which is a {$1000.00} direct deposit within 90 days. Wells Fargo has not sent any confirmation nor will Wells Fargo confirm in writing that the direct deposit requirement was completed according to the terms. Wells Fargo terms claim that it will only retroactively determine the bonus was earned after the period to earn complete qualifying activities for the bonus is over. This is unfair to consumers as they do not have a chance to complete the bonus requirements or gain certainty whether the bonus was earned before the period expires. Other banks will email bonus enrollment, bonus terms, and an email immediately confirming bonus completion after required activities. Wells Fargo currently has unfair and deceptive practices regarding bonuses and operates in an unfair and deceptive manner to entice new account openings but deprive consumers the information to timely complete the activities, verify completion, and thereby earn the offered bonus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91604
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I have tried and tried over and over to prove, that Wells Fargo Bank 's complaints " were always fictitious '' I'm asking, show me a signed copy of any " cure notice '' that I received and proof that I received it, from WFS Financial Inc. Or from Wachovia Bank XXXX from Wells Fargo bank XXXX surely if any debt was due, XXXX of these XXXX corporations whether by contract or standard procedure. In XXXX if someone is late on any debt payments, they get a signed " cure notice '' show me one I received?????
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 762XX
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: DATE LAST ACTIVE and DATE OF LAST PAYMENT are incorrect and different on each of the Bureaus
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30012
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Getting a line of credit
Subissue:
Consumer Complaint: On XX/XX/ I submitted an application to Wells Fargo which served as a valuable security purchased by the bank, as they are the borrowers as defined by Congress in 12 U.S. Code 1431. Despite this understanding, Wells Fargo has unjustly refused to grant me access to the credit line I requested, thereby impeding my financial opportunities and potentially violating regulations governing fair lending practices. Since consumer credit transactions are initiated using credit cards in accordance with 15 U.S. Code 1602 ( l ). A credit card is any card, plate, coupon book, or other device used to obtain money, property, labor, or services on credit. I am the holder of the social security credit card and the holder in due course, as I presented the credit card to initiate the transaction, 15 U.S. Code 1691 prevents me from getting denied a transaction I initiated in good faith. The term " adverse action '' does not refer to denial of credit to a consumer, and I expressly granted Wells Fargo permission to extend me my right to credit because I am credit worthy. The right to credit belongs to me, and I'm the one who extends credit to borrowers pursuant to 15 U.S. Code 1602 ( g ). According to 12 U.S. Code 1431 the powers and duties of banks is to borrow and pay interest. This is a consumer credit transaction and this is an unfavorable situation to me as the consumer. Nowhere in the term adverse action defined within the FCRA does it mention that a I can be denied credit. It is not lawful to be denied my right to grant credit. Furthermore, my credit was used and I received no benefit from the use of my credit. Upon checking my consumer report, I noticed an inquiry which is a receipt of a transaction that proves my credit was used, yet I didn't benefit from it. In fact, I suffered mental and financial damages due to the denial of my rights. According to 15 U.S. Code 1602 ( p ) the term unauthorized use, as used in section 1643 of this title, means a use of a credit card by a person other than the cardholder who does not have actual, implied, or apparent authority for such use and from which the cardholder receives no benefit. The Federal Reserve Act provides for the utilization of securities as collateral for various financial transactions. I believe that Wells Fargo has utilized my security without my consent or proper compensation, thereby infringing upon my rights as a securities holder, thus committing security fraud pursuant to 18 U.S. Code 1348. The concept of equity of account ensures that all parties involved in a financial transaction are treated fairly and equitably. It ensures that the rights and interests of securities holders, such as myself, are protected. I believe that Wells Fargo has denied my rights to equity of account by not providing me with the appropriate benefits and compensation associated with the utilization of my collateral security. As a financial institution and national bank, Wells Fargo has legal obligations to comply with the Federal Reserve Act and other applicable laws and regulations. This includes ensuring that the rights of security holders are respected and that fair and transparent financial practices are followed. I would like to bring to your attention that I have made diligent efforts to address my concerns with Wells Fargo. I have sent them 3 letters via USPS certified mail, with signed return receipts, on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX These letters were intended to address the specific laws they were violating and provide them with the opportunity to cure the situation. However, despite receiving these letters, Wells Fargo has defaulted on providing me with the proper remedy, further exacerbating the breach of fiduciary duties and potential securities fraud. It is crucial to ensure that Wells Fargo upholds its fiduciary responsibilities, complies with fair lending regulations, refrains from engaging in fraudulent activities, and provides me with the credit access I am entitled to based on the security I provided.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78641
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: In approximately 2016 i opened a business checking account with Wells Fargo. My " personal banker '' proceeded to set me up with a checking account and associated savings account, plus an IRA account. I never requested these savings account or the IRA account. I protested the IRA account saying I had never requested it but no one seemed capable of resolving the matter so I let it pass and left approx {$3500.00} in the account. For some time now I've been trying to get the funds out of the IRA account but Wells Fargo consistently says the " back office '' has not approved release of MY funds. I've been patient, signing various release docs and speaking with numerous individuals. Until recently, I thought it was the typical bank bureaucracy getting in the way. However, today I was told I need to sign a New Account doc in order for them to approve the release of the funds and I realized they want me to sign this doc so they have documentation of my request for an IRA account. They don't have the documentation because I never requested the IRA account. THis is proof that I never requested deposit of my funds in an IRA account. So, in addition to what I believe is the illegal deposit of my funds in the IRA account, we have a catch 22 situation where they have no record of my approval of the account which prevents them from releasing my funds. In order to resolve this situation they want me to sign a new accounts document so they have my signature on recorded for requesting an IRA account. Kind of proves my point. This is systematic manipulation of the system resulting in continued use of funds by Wells in spite of clear demand for return of client funds. I am not alone. I'm filing this complaint because I believe others have been treated this way by Wells Fargo. I had a an offhand conversation with my neighbor about this situation and she said she was in the same situation and not able to get her funds. Wells Fargo appears to continue to be the corrupt bank they have proven to be over the past decade. Unfortunate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94941
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX Wells Fargo Bank, XXXX XXXX XXXX XXXX XXXX XXXX, IA XXXX Subject : Denial of Credit Request Under UCC 2-325 Dear To whom it may concern, OPPORTUNITY TO CURE 2ND ATTEMPT I hope this letter finds you well. I am writing to express my concern and disappointment regarding the recent denial of my request for a " Confirmed Credit '' under UCC 2-325. I submitted my request for a " Confirmed Credit '' with the understanding that it met the necessary criteria and requirements, as specified under the Uniform Commercial Code ( UCC ) 2-325, which pertains to " Letter of Credit. '' It is with great disappointment that I received a denial for my application, as I believed it to be compliant with the relevant provisions. I kindly request that you provide me with detailed information regarding the reasons for this denial. It is of utmost importance to me to understand the specific aspects of my request that did not align with the requirements of UCC 2-325. This transparency will allow me to rectify any issues and reapply accordingly. As a conscientious business partner, I am committed to adhering to the established legal and financial standards set forth under the Uniform Commercial Code. I firmly believe that my application met these standards and should not have been denied. Your feedback on the reasons for this denial will be instrumental in ensuring my future applications are in compliance with the relevant regulations. I kindly request that you provide a written response within a reasonable timeframe, outlining the specific reasons for the denial and any steps I can take to rectify the situation. Additionally, if there are any specific requirements or documentation I should provide in a revised application, please inform me so that I can address them promptly. Thank you for your immediate attention to this matter. I look forward to receiving your response and working together to ensure that future requests for " Confirmed Credit '' are handled in accordance with UCC 2-325. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33463
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Closing on a mortgage
Subissue: Changes in loan terms during or after closing
Consumer Complaint: In 2021 I refinance my mortgage with Wells Fargo. During the refinance process, Wells Fargo indicated that it was a no-cost refinance. In addition, Wells Fargo applied my existing escrow balance ( {$2300.00} ) to refinance costs without my consent stating that is Wells Fargo 's process. In the end my Wells Fargo charge me {$9900.00} ( including my escrow account balance ) to refinance a loan balance of {$230000.00}. Wells Fargo refused to send my escrow account balance and unwilling used my escrow account balance to fund no-cost refinance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90043
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-05
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Wells Fargo Bank allowed illegal unauthorized fraudulent transactions and charges and has not accepted responsibility for the illegal unauthorized fraudulent transactions and charges
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-04
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/XXXX An ACH with the title XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX in the amount of {$570.00} was withdrawn from our checking account. Our bookkeeper is in 2 days per week and we look at this account about 3 times per week. This withdrawal was discovered less than 48 hours after it happened. I reported it and was told that it had t be turned in within 24 hours or a " stop payment '' to be done. My reaction was How would I do that if I was unaware and that that 24 hours is NOT a reasonable expectation of discovery. I had told Wells Fargo that I had also tried to contact XXXX XXXX, whom would NOT speak to me as I was NOT a customer. So I filed a formal complaint as instructed. Original Claim filed XX/XX/XXXX NOTES on File : XXXX XXXX can not provide any information regarding this claim Contacted on XX/XX/XXXX within 48 hours of charge Contact XXXX XXXX and they could not tell me anything or numbers to match WE did not initiate or authorize this charge. I waited 7 business days and then a Call placed : XX/XX/XXXX ( XXXX then XXXX at XXXX XXXX escalating up the chain. Was told I had to deny before charge went thruHow can I do that if I knew nothing of the charge Yet she assured me that it would be taken care of and a serious matter as we are " Valued Customers '' and it should be cleared up within 10 days. Here is my Reference # XXXX Claim number They told me they had investigated back to XX/XX/XXXX verifying this vendor had NEVER been used by our business before and the gal than admitted that " maybe a typo and they will continue to investigate '' I questioned her as to what this meant and that it was a recorded call and that I would like to be moved to the next level up. I was on this chain of calls for a total of 57 minutes and then when they got me to the last person who asked again for the 4th time after explaining to the last 3 people ; he put me on hold and then the line disconnected. Out of pure frustration, I again called XXXX XXXX Dispute line and was on HOLD XXXX min xfer to Business Department to NO Avail ... I was ran through the calling tree and without being a banking customer was NEVER able to get a live person. I waited a couple days, hoping that Wells Fargo would at least attempt to contact me. On XX/XX/XXXX attempted another call and again went through the phone chain and this time they created a client care ticket number # XXXX to get a response which could take up to 120 days. However, this person suggested that I " close '' and reopen my account so this does not happen again ... ..I was enraged by this statement and actually considered closing it permanently. However, the inconvenience of this with a small business and running and operating that would be very difficult with current resources and staff. I then placed another call : XX/XX/XXXX for a status update, as I had heard nothing to date. They said they tried to call and I had NO RECORD on my phone of a missed call from either Wells Fargo or an unknown XXXX number since my last communication. I spoke to XXXX, who sent me to claims specialist.Reggie and he recorded my issue and assured me someone would be in contact with me. Hearing nothing by XX/XX/XXXX, I placed another call and spoke to XXXXThank You for being a valued client and I told her that " NO MESSAGE WAS EVER LEFT '' and she sent me to XXXX ; the Customer Advocacy Team and he filed a Complaint Department Form filled out and that it would be dealt with in 2 biz days... REPEAT of Previous and I NEVER HEARD ANYTHING .... So I contacted them again to get a " Claim Update '' ... .3 days later ( 1 day after they said it would be dealt with and XXXX assured me that it was being worked on today and contacting the other bank and I again provided information and waited. She actually suggested to check the next day if I didn't hear anything... GUESS WHAT. I never heard from them so... XX/XX/XXXX I called again and XXXX sent me right to XXXX XXXX & " XXXX '' filed an additional complaint. I waited until Friday XX/XX/XXXX and was told my claim was being worked on and we should hear in next few days... This is what I got on XX/XX/XXXX in an email Wells Fargo case number : XXXX Account number ending in : XXXX Business name : XXXX XXXX XXXX XXXX XXXX Dear XXXX XXXX XXXX : Thank you for contacting us. We completed our research and are providing details to address your concerns. Fraud claim decision In your inquiry, you had concerns about unauthorized transaction made from your Initiate Business Checking account ending in XXXX. After completing our investigation for claim case XXXX, the Claims Assistance Center denied your claim for the charge on XX/XX/XXXX, for {$570.00}. Because too much time has passed before you notified us on XX/XX/XXXX, we are not able to reimburse you. We attempted to contact you on XX/XX/XXXX, and XX/XX/XXXX, but were unable to reach you for additional information. We recommend that you contact the merchant, XXXX XXXX XXXXXXXX at XXXX to resolve your issue. As your inquiry did not provide us with any new information to consider, we continue to support the decision made in the claim. We respectfully refer you to our previous letter that details our evaluation of your claim. Attached is the Claims Assistance Center letter dated on XX/XX/XXXX, for your reference. You may also reach out to Claim Assistance at XXXX, Monday through Friday, XXXX XXXX to XXXX XXXX XXXX XXXX, if you have any questions or concerns regarding your claim. While we realize the information provided may not alleviate your frustrations, we hope this letter helps to clarify our actions about this matter. We strive to provide exceptional service and were sorry we didnt meet that expectation in this instance. Case status We have closed the case as of the date of this letter. If we receive additional information, we will open a new case to address any remaining or new concerns. How to contact us We appreciate the time and effort you took to contact us. If you have questions, you may reach us at XXXX, Monday through Friday from XXXX XXXX to XXXX XXXX XXXX XXXX We accept telecommunications relay service calls. If there is an attachment to this email and you can not read it, please contact us. Sincerely, XXXX XXXX. XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, SD XXXX WHAT IS EVEN MORE " UNREASONABLE '' ABOUT THIS IS THAT IT IS NOT XXXX XXXX XXXXXXXX as indicated in the email yet XXXX XXXX is in the letter attached. Please assist me one this as I believe we have been wronged and this is unacceptable and unreasonable. This is blatant fraud and we think Wells Fargo is negligent in handling this and our account. Thank you XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-05
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: While checking my credit card balance at Wells Fargo, I saw a charge I didn't recognize. It was on XX/XX/23 in the amount of {$64.00}. The description says XXXX *KRUIZIN # XXXX I checked my XXXX account and found no such transaction had occurred, so I called Wells Fargo 's credit card " service '' phone number : XXXX. First call : After going through all their steps to insure it was me, including a voice recognition, I was informed that the address I've lived at for over 20 years was incorrect. I disagreed with the rep but she didn't care. I asked what address was showing on my account ( again, AFTER all the verification steps ) and was told that she couldn't give me MY information. I argued for a minute and ended the call. Second call : My address passed the test, it seems I DO live where I live, but the rep was unable to listen to me. She referred to this as me " doing business with the particular entity. She kept telling me I said things I didn't say. I told her to stop putting words into my mouth and she promptly hung up on me. Third call : I still seem to know my own address and my complaint was finally taken seriously. Charge disputed, new card on the way. It should NOT take 3 calls!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10512
Submitted Via: Web
Date Sent: 2023-11-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A