Date Received: 2023-12-22
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Hello, I have reported fraud from my business bank account as someone hacked my account and had been using my card electronically without my consent or authorization and knowledge. I reported the claim to Wells Fargo and they denied it after '' thorough investigation ''. More than {$4000.00} was stollen from my account in a day through different forms such as flights, XXXX, money transfers, and t-mobile purchases. All of these were large transactions and not once did my bank ( Wells Fargo ) report suspicious activity. I believe this should have been done as all the purchases were large, some up to {$1000.00}. I submitted a claim with my bank immediately of XXXX pending transactions on XX/XX/XXXX when I was alerted by XXXX XXXX XXXX of suspicious activity, the transactions were posted on XX/XX/XXXX, even after I had already reported them. A few days later XX/XX/XXXX was told the claim was denied because it was missing certain criteria for fraud. I asked to reopen the case as I have proof none of these transactions were done by me and seem to have been made out of state and I physically have my card and have not given it to anyone ever. I am disappointed as I believed my money would be returned as Wells Fargo has claimed to protect agains fraudulent activity and its actions have not proven to do so. I am a XXXX XXXX XXXX and had loved my experience with Wells Fargo.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92557
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Should be apart of wells Fargo lawsuit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 329XX
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I have had an ongoing issue with my phones, not being in my account and funds being moved from my account without my authorization. This is happened on multiple occasions Wells Fargo has a policy that they have 10 business days to investigate a fraud dispute. Today is the 10th business today, and I have not received any communication regarding the dispute or have a received a provisional credit for the amount that I disputed I have a child and I have bills the holidays are coming up and I have tried to be patient but I can not longer wait on my money
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32221
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Other transaction problem
Subissue:
Consumer Complaint: I had sent a wire XX/XX/XXXX to a person at wells Fargo of XXXX. The money was never released to the recipitent? The bank called me, and asked if I sent? I said yes, Then they said they could not talk to me, since I was not the customer of Wells Fargo. Then on XX/XX/XXXX, I was asked to call wells fargo with a claim number of transaction, I did, and was told there is no transaction with this number. Then I spok to the recipitent, and they told her they were sending the XXXX back to my account. That never happened, Then they said the money would be returned XX/XX/XXXX. Nothing yet, However the resipitent said they closed her account? but they will not say where and how money is being distruibuted? I have the receipt so you can see, My bank and I thought this person recieved. This disaster has caused me a financial loss, and so much duress. It is over 45 days, and I can't get any answers! I am being penalized for something that I have no control over.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75056
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/2023 {$1300.00} I sent money for a product to be delivered. Here 's evidence for my dispute and all the conversations/proof. The seller never sent my item or tracking. I tried to pull as much info from the email of this seller and number from the store. I am possibly even seeking a police report/legal action if needed. I attached the docs/pdfs/invoice below for reference and our conversation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33020
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Previously sent in identity theft form to XXXX. It was denied due to discrepancies. The account number is corrected and moving forward if these accounts continues to be furnished on my report litigation proceedings will continue with the help of CFPB. Please see attachment. Attached is my FTC report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32218
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: The details were released about a month after Wells Fargo entered into an agreement with the CFPB just before XXXX 2022. The settlement includes more than {$2.00} XXXX in reparations to customers who suffered financial losses and an additional {$1.00} XXXX that will go to a victims relief fund as part of a civil penalty.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85282
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: On XX/XX/XXXX I paid my Wells Fargo credit card. It was an eft transfer from my credit union scheduled for the next day. On XX/XX/XXXX the money had not been credited to my credit card. I verified the money had been transferred out of my credit union. The evening of XX/XX/XXXX I called Wells Fargo to ask why the money had not been credited. They said they didn't know but it's on hold until XX/XX/XXXX. No reason was given. On XX/XX/XXXX I called to try to transfer money from my Wells Fargo checking account toy Wells Fargo credit card. The CSR said it " should '' be available in an hour or so but would not verify that. I did not transfer money because I don't trust it will be there. They have {$400.00} of mine in the ether somewhere. They have no reason for not immediately crediting the money. I have been a member since XXXX. I have had this card for about ten years. My credit card payments have never had an XXXX. There is no reason for this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NH
Zip: 03079
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Repossession
Subissue: Company communicating payment assistance or payment extension options
Consumer Complaint: I bought a used vehicle in XX/XX/2019. I was never late on any payments until I became a victim of government corruption. I ended up XXXX with XXXX for over a month. I ended up behind on car payments. I did communicate with the bank but they ended up repossessing my vehicle a year later. I want to know why I am still owing all this money when I am a XXXX XXXX and I have plenty of money in my trust. I want my vehicle and ALL THE RIDICULOUS HIGH CREDIT CARDS PAID FOR WITH MY TRUST. Tell me how to get this done.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34997
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I had an account opened with wellsfago. My account isnt able to be be ever overdrawn n on several occasions it was up to {$300.00} at a time. I would put the money into the account to fix it n after about the 5 time of this happening I called n complained n filed a dispute. When I did so I was informed that they were closing my account. N it was to be frozen from any more auto payments deposites n withdrawal being done. Since then the account is still open. N my XXXX account has had to auto payments taken for the month of XXXX XXXX XXXX XXXX has told me that the payment has been returned n I had to make payments other ways. So when I find out how that is possible the rep was very rude n refused to provide me with any info bout how this happen.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95301
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A