Date Received: 2023-12-22
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I opened a Wells Fargo Consumer checking account with an account opening promotion bonus of {$320.00} if I deposit {$1000.00} or more in direct deposit within 45 days of account opening. The direct deposit was made on XX/XX/2023 by my employer. After making several calls ( atleast thrice ), Wells Fargo admitted their mistake for not honoring the credit stating that I am still being treated as an XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Wells Fargo. I was not employed by Wells Fargo when I opened the account on XX/XX/2023. Executive from Customer Advocacy group opened up a complaint for me ( CASE # XXXX ), but it was closed without any investigation. Another case has been created but no heed paid towards by Wells Fargo ( CASE # XXXX ) Wells Fargo continue to deny incentive and promotions by not addressing it in a timely manner. I request CFPB officials to take this matter seriously with Consumer lending as the financial institution not handling complaints in good faith.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28277
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My WF Account was transferred to another bank then I had issues with my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48307
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Wells fargo claims they credited my account twice which did not happen over fraudulent deposits that were not made by me I called an reported these transactions at the time they happened I want my money that was wrongfully took from me by wells Fargo
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91724
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: on XX/XX/2023 i reported several fraud transactions after our bank account was hacked. there were XXXX e withdrawals, a large transfer and a cashiers check taken out at a local branch by someone who stole our account information and ultimately my identity. the transactions all took place within a matter of minutes. i immediately filed claimed with wells fargo for each of these fraudulent transactions. the e-withdrawals and transfer were resolved within a matter of days but the cashiers check case has been denied XXXX times. i have since filed a police report and provided ample proof that this was a case of fraud but the bank refuses to replace the missing funds. i am attaching the amount as well as the police case number. we bank with wells fargo. the amount taken was XXXX on XX/XX/2023 at approximately XXXX XXXX at a branch in XXXX nc. the police case number is XXXX the detective assigned is XXXX XXXX and his contact is XXXX ( XXXX ) XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28226
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I am writing to express my deep concern and frustration regarding an ongoing issue related to fraudulent activities on my Wells Fargo account, as well as the bank 's alleged violation of Regulation E. I initially reported the fraudulent activities in XXXX and assumed the matter had been appropriately addressed. Unfortunately, I recently discovered, while reviewing my tax records, that the issue persists due to what appears to be a series of oversights and errors in handling the fraud reports. Despite my repeated attempts to rectify the situation by filing additional reports in XXXX, it has come to my attention that these subsequent filings were mishandled as well. The matter has now been escalated to the executive office, where I find myself in a disconcerting situation, with the bank attempting to hold me liable for the fraudulent charges. The explanation provided by Wells Fargo 's fraud team, suggesting that my continued payment of credit card bills implies my awareness of the situation, is not only inaccurate but also unfair. I made those payments under the assumption that the bank had taken appropriate action to address the fraud, as any customer would expect. Furthermore, if I did not make these payments that are required by law Wells Fargo would have reported a delinquent account and immensely hurt my credit. The fraudulent charges include expenses for a dentist, lawyer, and various other items, totaling over {$10000.00}. I want to emphasize that I have not visited a dentist in the United States other than my longstanding dentist in XXXX, who has been my sole dental care provider throughout my life. This incident raises serious concerns about Wells Fargo 's commitment to honesty, professionalism, and adherence to federal regulations, especially concerning the mishandling of Regulation E. As a disabled person, the situation is particularly distressing, and I believe it is imperative that this matter be promptly and thoroughly investigated and resolved. I kindly request your immediate attention to this issue, aiming for a fair and just resolution in compliance with regulatory standards. I trust that Wells Fargo will address this matter with the urgency and seriousness it warrants. Thank you for your prompt attention to this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80005
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023 an unauthorized individual walked into a Wells Fargo bank branch with my account number and tried to withdraw money. That bank flagged the account and refused the money and called me to tell me what happened. While that was occurring the culprit went to another Wells Fargo branch with the same information and that branch gave them {$2000.00} from my account with the same false information. I then submitted a fraud claim to Wells Fargo to get my money returned and closed the account for safety. The fraud department denied my claim because they said I was in the same State on the same day as the theft. So basically they were accusing me of withdrawing the money and trying to steal from them. I then sent several more appeals, filed a police report and still the fraud department continues to deny my claim with the same reason. Wells Fargo also declined to tell me which branch actually let the withdraw happen and was hiding information from me. I tried escalating the situation as far as I can but they dont care at all to help to me get my money back that was so clearly stolen. I am in the process of filing another police report in the state of Maryland where the theft happened.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 195XX
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: In XXXX I received a letter from Wells Fargo that requested, I change my home address to my physical address. I reside in an area, that is not served bt the USPS and we all have po box es. I changed it to a private address, that functions as a mailbox. After several weeks I received a similar letter, now threatening me, if I didn't change my address to my physical address, I would loose online account access. This is when I walked into the XXXX branch, showed them the letter, and asked why they were doing this? I also explained, that I had previiously had issues not receiving my bank cards, because they had send it to my physical address. The banker told me, that they had orders to request the physical address due to new laws. When asked which laws he referred to, he said he was not allowed to tell me! Could you please help me rectifying this? Sincerely XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-23
Issue: Repossession
Subissue: Damage caused or loss of personal items in vehicle during the actual repossession
Consumer Complaint: My car was repossessed the people that picked up my vehicle messed up my front bumper my brake system my two front tires from dragging it
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SD
Zip: 575XX
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Other features, terms, or problems
Subissue: Problem with cash advances
Consumer Complaint: On XXXX/XXXX/2023, I received a call from a Wells Fargo that turned out to be an impersonator. During the call, the Wells Fargo impersonator obtained my log-in credentials and used those to 1 ) attempt a wire transfer and 2 ) take cash advances/make charges totaling {$7300.00} on two credit cards associated with my small business account. During the call I noticed strange comments, so I hung up, and called Wells Fargo to report the incident. Wells Fargo immediately stopped the wire transfer and issued a {$2500.00} credit to the small business credit cards ; however, I dispute the full amount of {$7300.00}. Wells Fargo denied my claim on XXXX/XXXX/2023, and since that time, I have repeatedly and consistently requested help through the XXXX Assistance XXXX for XXXX XXXX XXXX. My request is that the XXXX investigator re-open and review the full case, and the facts will clearly show that all charges on the cards since XX/XX/2023 are related to the same fraud incident. Unfortunately, since XXXX/XXXX/2023, Wells Fargo has been unwilling and unable to respond to my requests. Each time I call the XXXX Assistance XXXX and present my case number, I reach a new customer service representative who is unable to contact the XXXX investigator directly. I have attempted to submit supporting documents by fax ( XX/XX/2023 ) and email ( XX/XX/2023 ). As of this writing, Wells Fargo XXXX XXXX XXXX can not confirm whether the XXXX investigator has received or reviewed these documents. During my XX/XX/2023 phone call to the XXXX Assistance XXXX, the customer service representative advised that he would create escalations claim and submit on my behalf. Since that time, I have been assigned an escalations representative in Wells Fargo XXXX XXXX XXXX XXXX XXXX. I sent ( via certified mail ) a copy of my case to my assigned escalations representative. Proof of delivery shows the package was successfully received by Wells Fargo. As of this writing, the issue remains open and unresolved. I am submitting this complaint to CFPB because Wells Fargo 's failure to act timely is impairing my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75205
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-23
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XXXX {$34.00} XX/XX/2023 XXXX {$80.00} XX/XX/2023 XXXX XXXX {$130.00} XX/XX/2023 XXXX XXXX debit card claim was denied and not willing to look at a appeal spoke to several agents and departments with no success spend hours on the phone with the same run around. Transactions were done fraudulent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78537
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A