Date Received: 2023-12-24
Issue: Problem when making payments
Subissue:
Consumer Complaint: I was buying a hot tub. The hot tub dealer indicated that they had 1 year free credit options, through Wells Fargo. I thought that was a good deal since I knew I would be able to pay off the full amount in a year without incurring any interest. So, I bought the hot tub for XXXX from the dealer by enrolling in the wells fargo loan program, on-site with the dealer. This was in XXXX. The hot tub got delivered and everything seemed great. I enrolled in on-line banking with Wells Fargo because I wanted to watch the loan closely. I knew of Wells Fargo 's past history of abuse and I did not want it to happen to me. In fact, it had already happened to me in XXXX when they tricked me into opening up unnecessary accounts just so I could get a debit card and then they claimed it would not cost me anything but then they drained my account dry through fees that were undisclosed. They paid me back my money when I threatened to sue them but then I learned it was their pattern of practice when they got in trouble in XXXX or whatever. Anyway, I was watching the loan closely and I saw that it claimed a payment was due. I assumed it was a mistake because it was supposed to be an interest free loan for a year and I just had to pay it all back within a year and it would cost me nothing. However, sometime around the 60 day mark, I got a default notice in the mail, claiming I was in default. I called the phone number in bewilderment. They then explained that even though it was an interest free credit extension, I had to pay a monthly fee of like {$70.00} in order to keep it from going into default. I was angry because no one had told me that during the purchase process. The person on the line seemed uninterested in that or uninterested in trying to confirm if there had been an error made by the dealer in failing to explain the terms. I did not want there to be a big problem that could impact my credit or cause me to have to pay a bunch of interest. So, I asked to be able to pay the two payments and get out of default and just pay the rest of $ 270 monthly payments going forward. They said they could let me do that. So, I just dropped the issue and made the payments, since it was not worth my time to fight with them about the misrepresentations. Had they just been honest with me upfront, I probably still would have accepted the same credit and bought the hot tub with it. But it made me mad that they misled me, purposefully or accidentally. I assumed it was accidental. However, reading all the enforcement orders by the CFPB regarding how these finance companies mislead people, I thought it was worth submitting this complaint, even if way after the fact. Thanks for reviewing this and all your hard work in these areas holding these greedy companies accountable for misleading people.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ID
Zip: 837XX
Submitted Via: Web
Date Sent: 2023-12-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-24
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: Last week I spoke with XXXX an Executive Office Case Specialist with Wells Fargo Home Mortgage in regards to receiving a Modification. She informed me that " I should remain in Bankruptcy and Wells Fargo as I said will not offer me a Modification or restructure payments '' despite the fact that I have provided evidence of wrong doing on their behalf. As a result, I have contacted three Law Firms at the request of CFPB ( Thank you ) in regards to attaching our Case to their Class Action Law Suits. Thus Far 1 specific Law Firm has agreed. I am awaiting responses from the previous two Law Firms. I have contacted The Justice Department and I was informed that they can take legal action on my behalf once the Class Action Law suit is recognized. Once approved fully, I would like for the CFPB to assist me in Direct action against Wells Fargo Home Mortgage. They DO NOT WANT TO OFFER ME A MODIFICATION OR WORK OUT OPTION. Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20011
Submitted Via: Web
Date Sent: 2023-12-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-25
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XXXX is reporting Inaccurate information which is a violation of 15 USC 1681e ( b ) -COMPLIANCE PROCEDURES ( b ) Accuracy of report Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85254
Submitted Via: Web
Date Sent: 2023-12-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-23
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I deposited a check for {$3400.00} at a Wells Fargo ATM in XXXX XXXX. The bank wrongly adjusted my deposit. On XX/XX/2023, I spoke with Wells Fargo 's ATM department. They said that they would review my deposit and the funds would be available the next day. That same day I made a second call to check the status. They said the bank accepted the deposit and that they re-deposited the fund to my account, that I should have the funds by the next day. On XXXX XXXX, I did not get the funds. I called the ATM department again. They said they were having technical difficulties and that the funds should be ready by XX/XX/2023. I called a second time that day to confirm that I would have access to the funds XX/XX/2023. They said most likely I would have access by the XXXX but worse case scenario I would have the funds on Tuesday, XX/XX/2023. I didn't get the funds XX/XX/XXXX. I called Wells Fargo 's costumer service and they did not tell me the reason why my funds do not show up on my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90201
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-24
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I was charged overdraft fees and other fees and my checking account was frozen. Bank account was closed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98312
Submitted Via: Web
Date Sent: 2023-12-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-24
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/2023, XXXX charged off the Wells Fargo account # XXXX. Its reports CO. Now Wells Fargo did not issue the 1099-c to me. It is now considered a certificate of indebtedness. A charged off debt is now considered income according to the IRS publication. Income can not be reported on my profile. I have sent Wells Fargo Dealer Services my opt out form which is attached. Please update the account and payment history as paid as agreed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89117
Submitted Via: Web
Date Sent: 2023-12-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-23
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX, my daughter ( she has a teenage banking account ) was trying to buy a concert ticket for {$30.00} from another student. She paid her on XXXX {$30.00} and then another {$120.00} was someone also charged and taken from her XXXX account. We tried to dispute the {$120.00} since that was fraudulent but XXXX would not take our complaint. She also reached out to the other student who has completely ignored her and not given the money back. The student is clearly stealing money by pretending to sell concert tickets. We then tried to dispute the full {$150.00} - both charges - since no tickets were received. I do want to reiterate that the {$30.00} was actually sent but the {$120.00} was fraudulent and unauthorized and we believe the XXXX account was hacked. We also disputed the charges through WellsFargo and they gave a provisional {$150.00} back but we just received a letter saying they have found that a processing error did not occur and they are deducting the {$150.00} from the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78749
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-23
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX five charges for {$490.00} to XXXX XXXX XXXX' were made to my account. Almost immediately I called Wells Fargo to reverse the fraudulent charges. They initially refunded the charge but now ( as of XX/XX/XXXX ) they have rescinded that decision and charged me for 2 of the charges for a total of {$990.00}. My only explanation is I replied " y '' to a text confirming one of the charges because I had made a purchase for a similar amount from XXXX XXXX XXXX around that time and thought that was the reason for the text. I called once I realized my mistake, that same day. Any restitution would be appreciated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80127
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-23
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I write to you in regards to the recent mishandling of my personal information and inaccuracies in my credit reports. These transgressions, evident in the practices of Wells Fargo Bank and the three major consumer reporting agenciesXXXX XXXX XXXX XXXX XXXX constitute a blatant disregard for my fundamental rights and legal protections represented in the Fair Credit Reporting Act ( FCRA ) and the Privacy Act of 1974.As a consumer, I hold the right to privacy pursuant to 15 USC 6801 which states that " it is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers ' nonpublic personal information. Unfortunately Wells Fargo, entrusted with my financial information, has failed to uphold this obligation. Additionally, 15 USC 604 ( a ) section 2 states In general, subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' XXXX, XXXX, and XXXX do not have my authorization to furnish this information. Furthermore, I never gave my written consent to have my information furnished so I hear by revoke any and all consent to XXXX, XXXX, XXXX or Wells Fargo whether it be verbal, nonverbal, written, or implied. Moreover, this disregard for my privacy extends beyond the initial disclosure. Wells Fargo has demonstrably neglected to inform me of my right to exercise my non disclosure option, as mandated by 15 USC 6802 ( b ) ( c ) stating A financial institution may not disclose nonpublic personal information to an affiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' Furthermore, 15 USC 1681c ( a ) ( 5 ) states " Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information : Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item that they are reporting again without my permission, which is against the law and the presence of inaccurate information on my credit reports stands in stark opposition to this Section. These errors, being a legal violation, pose a significant threat to my financial well-being, potentially impacting my ability to secure loans, employment, and other critical opportunities. Equally concerning is the apparent lack of robust safeguards implemented by XXXX, XXXX, and XXXX. Their failure to adhere to the reasonable procedures mandated by 15 USC 1681 section 2 ( A ) ( 1 ) which states that A person shall not furnish information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. In addition, 15 USC 1681 ( e ) states Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX, XXXX, and XXXX are not maintaining reasonable procedures. Finally, I am exercising my right to opt out of your reporting services, as explicitly granted by 12 CFR 1016.7. which states A consumer may exercise the right to opt out at any time. I am opting out of your reporting services so please remove my information from your databases and cease all further reporting.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21229
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-23
Issue: Repossession
Subissue: Voluntary repossession
Consumer Complaint: The lender repeatedly denied that payments had been received, although bank records indicated otherwise. Lender also also wrongly claimed that vehicle in question was not insured, and added additional amounts to loan for insurance, notwithstanding the fact that said vehicle in question was at all times insured by XXXX. Lender further created other false addendums for the purpose of increasing the balanced owed and then repeatedly hounded this consumer regarding surrendering such vehicle for repossession.Lender also required this consumer to submit bank records for proof of payments. However, after consumer realized that the lender did NOT have/maintain payment records, inasmuch as the same had likely been mismanaged, this consumer decided to surrender the vehicle in question for fear that lender would continue its mismanagement of payment records, which would continue to cause gross excessive payments.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 316XX
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A