Date Received: 2023-03-31
Issue: Other features, terms, or problems
Subissue: Add-on products and services
Consumer Complaint: Around XX/XX/XXXX, I applied for and received a XXXX XXXX XXXX XXXX XXXX XXXX sponsored by Synchrony Bank. It included an offer to obtain a large statement credit on my furniture purchase ( maybe 20 % of the purchase price but I don't fully remember ). I paid off the credit card and closed it with the first card statement. A few years later on XX/XX/XXXX, I received a credit card statement from Synchrony Bank stating that I had a credit balance on the closed account XXXX. I called Synchrony Bank 's XXXX number ( XXXX ) and they explained that I did have a credit balance and asked me if I would like it refunded via check totaling {$2100.00}. I received and cashed that check on XX/XX/XXXX. On XX/XX/XXXX, I received an email from Synchrony Bank stating that I had missed payments on this cash advance, and fees were accruing. I'll call this the Sychrony XXXX XXXX XXXX. Please help me resolve this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 787XX
Submitted Via: Web
Date Sent: 2023-04-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-31
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: I was shocked when reviewing my credit report and found a late payment on the date below : 30 days late as of XX/XX/2022 I am not sure how this happened. I believe I made my payments to you when I received my statements. My only thought is that my statement did not get to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19380
Submitted Via: Web
Date Sent: 2023-03-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-31
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: Hello and Good Day ; Re : Care Credit Account Synchrony Bank XXXX I am filing a complaint due to the fact that the XXXX XXXX XXXX retailer located in XXXX Ny, who promotes this credit card did not disclose the details of this credit card fees and interest. i was informed without a doubt that i will only be charged interest on the remaining balance after the 12 months of making payments interest free expired and if there was any remaining balance i would pay interest after that. However, Care Credit/Synchrony Bank charged me a cumulative amount of {$370.00} that was retroactive for the 12 months that i was to not pay interest as a caveat to opening an account with them. In XX/XX/XXXX, they charged me the said amount of XXXX Today, XX/XX/XXXX, i made a final payment of my remaining balance with the exception of the interest they charged me erroneously equaling {$370.00}. Today, I closed the account with Synchrony Bank and paid {$760.00}, which was the balance without the over charge fees previously mentioned. I attempted twice to resolve the issue with a Synchrony manager and was informed twice they would not waive or take off the {$370.00}. i informed them that i would contact XXXX, XXXX, which i did and was advised to contact the FTC. I kindly ask for your assistance on this matter as i feel i as a cosumer was misled to believe one thing and never given proper information of what could happen once the year is over. That is misleading a consumer just to benefit their company or store. I am appalled that this happens. i received no calls, messages nor letter that i would be charged. I made automatic payments monthly and was handling account as paperless. i believe my recent credit history has shown that i have worked hard to repair my credit over the years and do not want to lose the positive growth i have worked on. Please rectify this situation and i provide FTC informed consent to remove further in investigating this matter and hope it is favorable to me. Thank You and enjoy upcoming holidays.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10458
Submitted Via: Web
Date Sent: 2023-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-31
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: JCP Mastercard increased the APR interest rate to XXXX Percent without notification. This act caused the account to go over the credit limit. This in turn caused my credit worthiness to decrease and my FICO score to decrease to an unfavorable number score. Since 1999, I have been with the card. I have never been late in payments, have always paid more than the minimum payment. I asked JCP Credit Synchrony bank to increase the credit limit to off set the extremely hight interest rates that took the account over the limit and they rejected the request. I also asked them to consider lowering the interest rate and they also declined. This is usury. They increased the interest rate by more than 20 points. They did not sent a notice of the increase although they knew that I was closed to the credit limit. This over the limit amount was caused by the interest rate increase of XXXX and XXXX and XXXX that posted to the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PR
Zip: 00738
Submitted Via: Web
Date Sent: 2023-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-31
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: A credit card account was fraudulently opened on XX/XX/2023 in my name through Synchrony Bank /Venmo . After receiving a push notification from Venmo on my cell, I contacted Synchrony Bank/Venmo and advised them that this account was fraudulently opened. I was advised by the bank 's customer service rep that this account was immediately shut down. The rep indicated that we would receive a letter in 5-10 business days ; and also that the bank would notify the credit bureaus. I would not be responsible for any charges that have processed. Please also note that I disputed and reported this to the three credit bureaus as a fraudulent act as a result of identity theft.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02155
Submitted Via: Web
Date Sent: 2023-05-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-31
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Synchrony Bank has restricted access to our account with more than XXXX in the bank. They have not resolved the issue in more than 72 hours. Reference account number : XXXX. High Yeild savings account. We have made three calls to the bank in the past week without resolve. Each time we are told that it will be another 48 hours. We want access to our money now. This is the message listed on their website that restricts access to the account as we can not transfer money our or in. Your account is restricted. You are not able to access this account online. Please contact a Banker at XXXX to change your account status.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85205
Submitted Via: Web
Date Sent: 2023-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-31
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have previously disputed this company and asked that they send the consumer a LEGAL BINDING CONTRACT that has both legible signatures ( from myself and the company entity stating that there is a contractual agreement between both parties. What the consumer received was anything but. The consumer specifically asks for the entity to produce legalities that the alleged account indeed belongs to the consumer. Yet they have chosen over and over again to send the consumer what they feel is needed, which is UNACCEPTABLE. This game that the company is playing should be pointed out that if they are unable to produce the legality of the alleged account then the account should be REMOVED IMMEDIATELY. THE COMPANY IS CONSISTENTLY VIOLATING LAWS. I will upload the latest letter that was sent to the consumer about the matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-31
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: Synchrony Bank under the XXXX umbrella I recently reurned to find a bill for {$2000.00} from Synchrony Bank. Not thinking I paid the bill. I then looked up the transaction report and there was nothing showing any charges. After hours of trying to get a live person, I got a lady from XXXX XXXX XXXX Her name was XXXX. She looked up my account and found the same thing, no transaction report, only that I owed {$2000.00}. I told her I was going to put a stop payment on the check with my bank, XXXX XXXXXXXX XXXX, and she agreed I should. In the meantime I received another notice that I owed another {$1800.00}. Again, I checked the transaction report and there was nothing indicating I owed that money. Again, I contacted the bank and got a person named XXXX. She could read some transactions, but I could not read them on my transaction report. She read off what I showed was owing and it did not total the {$1800.00}. She said she would send me the transaction report she had by US Mail, and I could not access as of that date, XX/XX/2023. Since then in accessing my account they have added charges for delinquent payment, a stop check charge for the {$2000.00} that I had to stop because of not knowing what I owed for, and interest charges that do not make any sense. Prior to this recent trip to Kentucky I had not used the card since XXXX and had paid in full all charges. As of today, XX/XX/XXXX, I still can not access my transaction report but they are telling me I am delinquent and owe additional money. I know this sounds bizarre but I have copies of all of this if you need them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34209
Submitted Via: Web
Date Sent: 2023-03-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-31
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have always had auto pay enabled for this account, and the whole point of autopay is so that I don't have to pay attention to making payments, because it's AUTO pay. This has always been turned on for this account ever since it was first opened. I have made 2 purchases with this card at separate times - a very large sofa with a rug, and a king sized bed with a foundation and some other stuff. The large sofa was paid in full using auto pay without any issues. I attempted to do the same with my king sized bed. However, even though I had auto pay setup for my king sized bed, at some point something turned it off, and it was NOT me. I was not notified that auto pay was turned off so for 3 solid months no payment was made on my account. I happened to be looking at my email late one night and saw a statement come in for this account saying I owed over {$200.00} and that's the only reason I found out that there was something wrong. I received no other form of communication to alert me to this problem. Once I got the email, I looked into it and found that auto pay was disabled for whatever reason. So I tried to talk to synchrony. No one could tell me why auto pay was disabled and in fact at one point I was told that I never even had autopay turned on -- EVER. I find this highly disturbing because it sounds like there is inefficient logging around transactional logic in their system, a potential XXXX violation because audit logs are REQUIRED and this is a credit card company?! This company can't even tell that autopay was enabled in the first place, let alone how or why it was canceled. Furthermore, I can't even pull my entire statement history to prove payments were made consistently on the same day, so I have nothing to show for this complaint because they don't even provide sufficient documentation around MY transactions. Their website doesn't go back that far. This is just reckless and lazy. I should be able to access ALL my statements but that's a different issue. I told everyone I talked to -- to look at my payment history and you will see my account has been paid every month on the same day ( due to auto pay ) and I have always paid at least double the minimum payment. Eventually, synchrony negated the late fees and whatever other ill-gained charges this account had been rewarded for non payment, so I thought that would be the end of it. However what I find now is that during the 3 months this company had shut my auto pay down for, they had also been going behind my back and reporting to the credit agencies that I had not been making payments on this card. Then, this same company pulled my credit report after the wrongful reporting, and decided to drop my credit limit from roughly {$6000.00} to around {$1000.00} which is not only a joke, but it's also an insult considering this was not my doing that shut off auto pay. Why would even I do that? I have a 6 figure income, I think I can handle a $ XXXX payment -- yet I'm getting treated like some homeless bum who is living above their means and can't control their spending. One of their reps was actually talking down to me because of what this company was reporting to credit agencies which is probably what I'm most upset about. So, this company has basically shot themselves in the foot with the problems they have caused. I am extremely upset and basically if my credit limit is not restored and these negative remarks removed from my credit histories, I will be closing this account. I originally had around an {$800.00} balance left on this card but since this started happening it's been so upsetting that instead of waiting for this balance to be paid off naturally thru monthly payments, I've been throwing a lot more money at this balance and it will now be paid off within the next 2 weeks. Maybe even sooner if I don't stop thinking about this because all it does is get me upset to the point that I don't want anything to do with this card, this company, or rooms to go. If my credit limit is not restored and these negative remarks removed from my credit report, that will be the final straw for me, to the point that this card is no longer worth my interest. Once the balance is paid in full, this account will be closed and I will simply find another furniture store with a different card that I can open a new account for. There's nothing I can do in a furniture store with a {$1000.00} credit limit and even if there was, that limit is too low for me to care about, especially when you look at the credit limits for my other cards. It makes this one pathetic. And at this point, this entire experience leaves a really sour taste in my mouth so I'm not sure I even want this stupid card even if everything is resolved, it's been that frustrating.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 305XX
Submitted Via: Web
Date Sent: 2023-03-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-31
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/XXXX Paypal Credit took without my authorization or consent {$170.00} out of my bank account. They then refused to return this money. They gave me the run around, refused to let me speak to a human being, and refused to return the money they had illegally and without my permission and consent stolen from my bank account. They have now removed this payment from my credit debit while also not returning it to me. When i called they claim it was a " glich '' and that it is not in any way illegeal for Paypal Credit to take money from my account without my permission or consent. That they can and will take money without my permission when ever they want to. I asked to see where i agreed to this and they hung up on me. Will you help me understand why it would be legal for a company to steal money from my bank account without consequences? Can you help me get my {$170.00} dollars back. Can you tell me what government agency enforces the laws preventing unauthorized access to personal bank accounts by credit card companies? Why would a corporation be given license to steal?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85206
Submitted Via: Web
Date Sent: 2023-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A