Date Received: 2024-03-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX Synchrony bank randomly locked out of my hys account, after calling them they told me my account was under review, after confirming some information with me the representative informed that he had placed a note for them to unrestrict my account, it has been over XXXX XXXX and countless calls later Im sitting here with no results, I currently have XXXX XXXX sitting in that account which I have no access to, this is very strange because XXXX XXXX later my Account is still frozen for reasons beyond my knowledge
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 075XX
Submitted Via: Web
Date Sent: 2024-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-09
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Company reporting closed charge of account as part of credit utilization in order to prevent consumer from having any credit. Will not allow for dipsutes
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 488XX
Submitted Via: Web
Date Sent: 2024-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-07
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: My Verizon Visa Card with Synchrony Bank on 3 monthly bills over the last 12 months has tried to charge me late fees and interest by sending my bill at the very last moment. On the first time I called them, and the person I talked to convinced me to send the minimum payment through my computer. I do not like doing this. I keep as little financial things on my computer. He told me I needed to send my payment by mail at least 7 days before due date. I told him we get our mail late in the day and mail it out the next day because they send their statement so close to the due date, and this payment was sent 10 days before the due date. XXXX or 4 days after sending the electronic payment they sent me an email saying they had received my payment the same day I sent the minimum payment. The second time I sent my payment by mail and they finally sent an email that my payment had been received 3 days after I noticed it in my bank statement. The last time ( bill due date XX/XX/2024 ) we received the statement in our mail on XX/XX/2024 ( see XXXX informed delivery attachment ). We sent the payment on XX/XX/2024 ( can not show photo of check because the use ARC, see attachment of bill ). On our XX/XX/2024 bill they charged me a {$30.00} late fee, and {$14.00} interest. When I called them ( XX/XX/2024 ) their automatic phone system removed the late fee. I then ask for an operator. talking to him he said that the auto system had removed the late fee, but they could not remove the interest. He said If I mail my payment in I should allow at lest 7 days. I told him they had sent my bill late and I had sent it in 8 days before due date. I then ask to speak to his supervisor. He refused. Later that day I made a second call and spoke to a woman ( with chickens in the background crowing ) and she transferred me to another woman. she apologized and said they would remove the {$14.00} interest charge. As of XX/XX/2024 the {$14.00} charge is still on my account. Synchrony Bank uses the ARC system on my payments because they get their money faster. If the ARC system is so much faster why has it taken as much as 15 days for the check to clear? I checked my records and my payment on other credit cards that do not use ARC only take 6 to 10 days. Again I ask that the interest charge be removed because Synchrony Bank does not give me time to pay my bill. If they do this to me how many other customers are the doing the same thing? Is this a ploy to increase profits? Send your bill earlier, or change the due date.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 65721
Submitted Via: Web
Date Sent: 2024-03-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-07
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: SYNCHRONY BANK violated my rights In accordance with the Fair Credit Reporting Act, under 15 USC 1681 section 602 states I have the right to privacy ( 15 USC 1681 ( section 604 a section 2 it also states a consumer reporting agency can not furnish an account without my written instructions. SYNCHRONY BANK has also violated the Minnesota Commerce Department ( PCFA ) by violating my right to delete, my right to opt out, and my right to limit. I provided SYNCHRONY BANK two ( 2 ) notices exercising my rights under FCRA, FDCPA, and PCFA and they continue to recklessly and negligently violate my rights. SNYCHRONY BANK also has also violated my rights to privacy under the 1974 privacy act by sharing my personal information with the credit reporting agencies : namely, XXXX and XXXX. SYNCHRONY BANK has also committed securities fraud by using my personal information and the note attached to the installment agreement, as receivables to put into their trust and continue to make profit by continuously trading those notes on the primary and secondary markets. This is all according to their own company 's 424B prospectus. However, SYNCHRONY BANK failed to remit the equitable interest to me as a silent investor and bonafide purchaser into their company. Lastly, I sent to SYNCHRONY BANK a properly indorsed and endorsed note, giving it value, for SYNCHRONY BANK to satisfy any outstanding financial obligations but remit to me the equity to which I am claiming all rights, titles, and interests and revoking the same from SYNCHRONY BANK. SYNCHRONY BANK is also in violation of 15 USC 1692g ( a ) as they have not communicated any debt owed in writing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I purchased a video game from XXXX XXXX XXXX via my PayPal credit account. The Department store claims they shipped and my order was delivered. However, that is not accurate and I never received the package. I informed the seller that I had not received the package and the package was not delivered to my home. So either the package was delivered to the wrong address or someone stole it. No one signed for the package so there is no way to know where or when the package was delivered. I filed a dispute with Paypal Credit under Case ID- XXXX . PayPal continues to rule in the store 's favor unjustly. Without any documentation to prove or show that the package was successfully delivered. The seller sent me an email offering to refund me my money if I cancel the dispute. I sent Paypal Credit this email documentation proving the seller agreed to a refund. PayPal Credit still refuse to refund me the funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77066
Submitted Via: Web
Date Sent: 2024-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-07
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I called on XX/XX/2024 to see what the issue was. They informed me my bank declined the payment. I called again on XX/XX/2024 after confirming I was using the correct bank account and routing number. The credit card company is telling me " on our end it's a different number '' they have closed my account and refuse to fix the issue clearly on their end.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 021XX
Submitted Via: Web
Date Sent: 2024-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-06
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: Deceptive Payment Plan Practices by Synchrony Bank I was sold XXXX products by Synchrony and in both cases given a promotional rate and a minimum monthly payment. In the first product sold to me in XXXX, the agreement that I signed included a minimum monthly payment and the date of the end of the promotional rate. The date of the promotional rate coincided with the end of payment of the principal if I made the monthly payments on time. The agreement stated that if there was a balance after the cutoff date for the promotional rate, I would be charged interest on the entire principal rather than just the unpaid principal. While I was concerned that this was wrong, I signed the agreement knowing that I could cover the monthly payments and that would ensure that there is no balance on the ending date of the promotional rate. A few months later, I purchased the second loan product from Synchrony Bank. At the outset, the agreement looked very similar to that of the first product. A minimum monthly payment and the date of the end of the promotional rate was provided. I signed the agreement assuming that if the minimum monthly payment was made in time, the balance would be XXXX on the date of the end of promotional rate. However, the minimum monthly payment was much less than that required to complete paying off the principal by the date of the end of the promotional rate. On XX/XX/XXXX, which is the end of the promotional rate for the second product, Synchrony Bank charged me {$4900.00}. This amount includes the interest on the principal that I already paid. This practice is deceptive in my opinion because : XXXX. I should have been clearly informed that the minimum monthly payment in the second product was not sufficient to pay off the entire balance in the period of the promotion unlike the first product ; XXXX. Changing how much the minimum monthly payments cover the principal from XXXX product to another is a tactic to catch customers who may not read the entire fineprint ; XXXX. The interest should be payable only on the balance, and not on principal already paid because that reeks of gambling with the customer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-03-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-06
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: Synchrony Financial Services has arbitrarily and improperly reduced credit limits of several of my store cards. These actions are unwarranted and were done in retribution because of my previous complaints for improper late fees and finance charges. See CFPB Complaints # XXXX and # XXXX. Credit limits and credit scores are directly linked. Credit scores reduced because of disputed accounts, etc., are often ( as in my case ) eventually resolved in my favor. Yet those temporary score reductions too often trigger card issuers ' " risk analysis '' software to reduce credit limits. Those reduced credit limits in turn cause an increase in % of credit used and a decrease in % available credit- which then substantially reduce the credit scores even further. This uncontrolled chain reaction itself has nothing to do with my actual creditworthiness, yet it unfairly penalizes me, causing substantial financial harm.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-06
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I went to LOwes to use my card and the account was closed by Synchrony Bank when the account has always been current for years ....
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 394XX
Submitted Via: Web
Date Sent: 2024-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-05
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: My account has been suspended since XX/XX/2024. When I tried to move the money to my other bank account ( under my same name ), they put my account on an unfair restriction and have not been able to access my money up to this date ( XX/XX/2024 ). They have put my money on hold for months now. I want to close the account at this point, but they won't let me. No answer, no information. I have called multiple times and they are not able to give me an answer either, they keep saying they can not tell me anything and that I will hear from them soon. My fear is this is retaliation for me moving money out of their company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32780
Submitted Via: Web
Date Sent: 2024-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A