Date Received: 2022-02-25
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: On XX/XX/XXXX I spoke with XXXX XXXX XXXX regarding another short sale offer that was submitted for XXXX after the initial offer of XXXX was denied. I was advised that the offer may be denied due to the investor XXXX XXXX XXXX discretion. I was advised that on XXXX XXXX the XXXXSPS performed a XXXX that was at XXXX with renovations at XXXX which is over the value of the appraisal of XXXX that was completed on XX/XX/XXXX .My payoff on this home is XXXX according to SPS as of XX/XX/XXXX. I was advised that the XXXX was evaluated by driving by and no one entered the home to do the proper appraisal evaluation. I have made several attempts to work with SPS regarding this and feel pressured into keeping a home that is falling apart around me. I am XXXX yrs of age and have limited resources and can not do any of the work myself. As a XXXX XXXX and veteran, I feel as if they are forcing my hand to remain in a dwelling that is not safe.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 44601
Submitted Via: Web
Date Sent: 2022-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XXXX of XXXX, I decided to refinance my mortgage because it is an adjustable arm, and I want a fixed rate since my current mortgage payments continue to increase as rates rise. When my new potential lender asked for documents to secure the loan, I was able to submit all but my current mortgage statement from Select Portfolio, my current lender. On XX/XX/XXXX, I accessed Select Portfolio 's website to get a copy of my current statement only to discover that it was incorrect and was showing that I was 2 months behind on my mortgage payments. I immediately contacted Select Portfolio that same day and was told that 2 of my mortgage payments were applied incorrectly, and that the issue would be escalated to make the correction before the XXXX statement was available, and that the statement would reflect the correction. However, since then I have been receiving foreclosure notices and threats that my account is being referred to an attorney for possible action. Since XX/XX/XXXX, to XX/XX/XXXX, I have made over 20 calls and over 10 calls to Select Portfolio 's Ombudsman dept ( dept to call if your issues have not been resolved ), only to be told the same thing over and over again, " that the issue has been escalated and should be corrected by the next statement ''. Still, 3 statements later the correction has not been made. I have lost my 30-day interest lock in rate from the new lender, and my mortgage payments from current lender are scheduled to increase next month, XX/XX/XXXX. I am a retired senior citizen on a fixed income, and all I want is to for Select Portfolio to correct THEIR mistake so I can refinance my mortgage and have a payment that is affordable. It is very stressful waiting for Select Portfolio to correct their mistake, and I feel that it is unreasonable and unethical to take as long as they have to do so. It is as if they don't even care that my refinance is hold because of THEIR mistake. Please get this issue resolved soon.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30088
Submitted Via: Web
Date Sent: 2022-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-23
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Lost my job as a XXXX XXXX XXXX XXXXXXXX. Tried working with my servicing company SPS XXXXtrial mod set up for XXXX XXXX, and unable to make last payment.Just a bit shy of the XXXXThey won't accept anything but full payments.Started another trial mod XXXX XX/XX/XXXX .First required payment was to be bank check or XXXX XXXXXXXXI made the XXXX or so payment on the XXXXXXXX of XXXXXXXX.Went to make the second payment in XXXX from my checking and SPS stated I never made XXXX payment.Went down to XXXX XXXX and they had put in the wrong account number.SPS not willing to work with me on accepting next 2 payments.Submitted all XXXX XXXX paperwork with wrong account number visible. Loan mod taken off table. Another loan mod offered XXXX XXXX with a higher payment in the XXXX or so. Made all 3 payments and was called by SPS that I hD to sign acceptance of loan mod.They told me to sign online and guided me on how to do this since I am not computer savvy. I signed online and they told me " all set '' .I told them I was worried as there was a time deadline and she said '' I will also send this over by Email to my boss ''. Went to make XXXX payment and they said mod was withdrawn because I did not sign in pen and return papers.I said I signed online, they tell me no ... it has to be a hardcopy and returned.XXXX payment refused by SPS.Called Atty XXXX XXXX again and after a deposit and 3 more payments to her of XXXX her firm told me they could not help me.I said... well I had paid you over XXXX and you did not take me through to the final phase of hardcopy signing.They can not help me... and they told me good luck.Called Attny XXXX XXXX, XXXX office who was trying to guide me and I could not continue with him as I lost my job and am not collecting unemployment, even when I was collecting it was XXXX a week. So now I am getting another proposed mod with a payment of close to XXXX from SPS.I can not keep going up in payments as I lost my job due to Covid, and they won't refinance at a 30 year term.I am 16 years into a 30 year term now.Financing for another 30 would help tremendously in lowering my payments.SPS tells methods not what we are offering. '' I now have paperwork from their attny XXXX XXXX XXXX that her office has marked the short calender matter " ready '' for court. I feel that they have given me the run around, each time raising my payments monthly sometimes up to XXXX higher a month when I have no job secured as yet and not accepting XXXX XXXX as making an error, and them telling me that e signing on the computer I was all set. I feel I'm being punished here as much of this was not in fact my fault and now they want a payment close to XXXX more. .I have been trying to find a job, last night I went on Indeed and saw that I have submitted my resume 81 times. SPS is not really helping me when in fact I need the payment back down to the original amount of about XXXX. And I need to have the loan at a new 30 year re finance to really help me stay in my home.I have been here since XXXX.
Company Response: Company believes complaint is the result of an isolated error
State: CT
Zip: 064XX
Submitted Via: Web
Date Sent: 2022-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: This balance from SELECT PORTFOLIO SVCIN XXXX was paid to the company who stated they would verify as paid in full with your bureau. No update was made. This company has engaged in deceptive practices and violated the Fair Debt Collection Practices Act by reporting a balance on a paid in full and closed account. Please prevent this item from reporting.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/ 2022 I sent a mortgage payment to the mortgage servicer via my banks bill pay service. I sent an over payment as I do most months to be applied to my principal. When I received my XXXX statemant I saw that they had put the extra payment toward the next months interest not the principal. On XX/XX/XXXX I called the mortgage servicer and was told that the error would be corrected. As of XX/XX/2022 it still has not been corrected. I also explained to the person on the phone that this has happened before and I had instructed them that any extra monies were to be applied toward the principal. At that time I was told that all extra payments had to be applied toward the next months interest! I instructed them that was illegal and I would report any further misdirection of overpayments and here we are again with over payments being applied to interest not the principal balance!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 34746
Submitted Via: Web
Date Sent: 2022-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We bought our house XXXX our first payment on XX/XX/XXXX ( mortgage loan XXXX ) XXXX. The ( XXXX mortgage XXXX ) mortgage maturity date is XX/XX/XXXX as stated per the contract. We've been paying the XXXX mortgage month. To select portfolio services as they Has been sending us payment statements every month and we continue to pay the XXXX mortgage up until now. We sent select portfolio services letters stating that we've overpaid our XXXX mortgage. And the mortgage loan contract we had signed on XX/XX/XXXX. Had specific amounts and maturity date XX/XX/XXXX. Now here its XX/XX/XXXX. We've Paid nearly hundreds, thousands more than the contract stated. Also select portfolio services has manipulate the main mortgage XXXX balance XXXX of accurate mortgage principal and interest. and started sending unverified amount of mortgage balance adding instabilities and inaccurate information to the credit reporting agency.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30024
Submitted Via: Web
Date Sent: 2022-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Last year I was struggling to make payments due to a burdensome XXXX XXXX obligation. My mortgage company sent a letter to my insurance company stating that the home was in foreclosure and that I no longer occupied it. Neither of these were true. This resulted in my insurance company cancelling my renewal and my mortgage company force placing insurance on the house. The insurance company asked for a letter stating that the home was no longer in foreclosure and the mortgage company refused, stating that they don't send out letters of that nature. They also denied sending the letter to my insurance company. ( See attachments ). In addition, the mortgage company makes paying the mortgage online so complex that I am rarely able to accomplish it. They do this by making you verify your phone number/computer/etc. by placing the code that they send you into the password area of the log-in. Of course, this means that you can't save your password. Even after they send one, the website is very confusing by dint of the phraseology they use. Do you want to " continue '' or " reset ''? I am a Certified Fraud Examiner and it is my belief that they do these things deliberately in order to a ) force you to make your payment over the phone ( {$15.00} charge ) b ) actively encourage late payments, in order to late charge fees AND keep you from re-financing somewhere else at a much cheaper interest rate. c ) They also reject your payment if you don't listen to the recording to the very end. I've talked to my collections people and they tell me that the only reason a system would be set up this way is to take advantage of the consumers, especially, older, less tech. savvy people. This is an extremely predatory company.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: 37211
Submitted Via: Web
Date Sent: 2022-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/2022 I was informed that Select Portfolio Servicing published false information on my credit report, causing my credit to drop XXXX pts. I contacted the FTC and was told I could sue under the FCPA for any false reporting. I have had numerous issues dealing with this company, and after I informed the appropriate agency they retaliated by reporting false information on my credit report. In the month of XXXX after requesting an escrow closing, I received 11 letters from SPS, nothing having to do with my escrow account, except 1 letter. The other letters had nothing to do with what I was addressing. SPS did finally close my escrow account however, after checking online, I noticed the amount on my statement is wrong, my principal and interest adds up to {$530.00}. SPS has not modified my XXXX statement and they have not omitted the escrow account, which is closed. Moreover, as of XX/XX/2022, I have not received my mortgage statement. But they have sent 10 letters, not addressing my issue. They also sent me a letter with the following address : Select Portfolio Servicing, Inc XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, XXXX XXXX Ironically, I did not see a copy of the letter with the XXXXXXXX XXXX address online XXXX but I do have a hard copy. The letter stated to send my mortgage payments to this address. This is not the address on my mortgage statement. I have never seen this address. I have requested numerous request to receive my monthly statements on time, yet again, they are always late.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 31907
Submitted Via: Web
Date Sent: 2022-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I XXXX XXXX investment property located XXXX XXXX XXXX XXXX Il have requested Covid 19 hardship assistance. My tenant has passed away XX/XX/2020. The property had to be cleaned out because of the Covid 19. I never had a forberance plan on this account. I have proof all payments have been made up until the death of my beautiful tenant who has stuggle with her health issues. I have been paying the escrow payments tax and insurance out of my pocket and I have my own expenses bills to pay.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60617
Submitted Via: Web
Date Sent: 2022-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-19
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: SPS provided a letter dated XX/XX/2021, stating that " your obligation has been discharged under the United States Bankruptcy Code ''. If this is the case, then why has the account not been closed and the lien released please? I truly do not comprehend this. Furthermore, SPS was also defaulted out yesterday on a Quiet Title suit so what exactly is their interest in my chattel property and what exactly is owed? Please provide a True Bill or accounting showing a -0- balance and send the lien release.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A