Date Received: 2023-09-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Team, I hope this message finds you well. I am writing to express my deep concern regarding the permanent limitation placed on my PayPal account, associated with the email address XXXX. Firstly, I believe that this limitation is a result of a misunderstanding or mistake. I have always strived to use my PayPal account responsibly and within the boundaries of your policies. To the best of my knowledge, I have not engaged in any activities that would warrant such severe action. I kindly request that you reconsider and conduct a thorough re-investigation into my case. I believe that a closer examination of my account activity will reveal that I am in compliance with PayPal 's terms and conditions. If there are any concerns or issues that need clarification, I am more than willing to provide any necessary information or documentation to resolve them. PayPal has been an integral part of my online transactions and financial management, and the sudden permanent limitation has caused significant inconvenience and hardship. I genuinely value my relationship with PayPal and would like the opportunity to continue using your services in a responsible and compliant manner. In conclusion, I respectfully request that you review my case and consider lifting the permanent limitation on my account. Your assistance in resolving this matter would be greatly appreciated. Please feel free to contact me at XXXX if you require any additional information or if there are specific steps I should take to facilitate this review. Thank you for your attention to this matter. I look forward to a positive resolution. Sincerely, XXXX XXXX
Company Response:
State: NY
Zip: 11003
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Team, I hope this message finds you well. I am writing to express my deep concern regarding the recent permanent limitation placed on my PayPal account, registered under the email address XXXX. First and foremost, I firmly believe that this limitation is the result of an error or misunderstanding. To the best of my knowledge, I have always adhered to PayPal 's policies and guidelines. I have never engaged in any activities that would warrant such a restriction on my account. I kindly request that PayPal initiates a thorough re-investigation of my case. I am eager to cooperate fully, providing any necessary documentation or information to help resolve this matter promptly. My objective is simple- to have my account reinstated, allowing me to continue using PayPal for my financial transactions. PayPal has been an essential part of my online financial activities, providing a secure and convenient platform for my transactions. Its services have been invaluable to me, and the limitation has disrupted my financial affairs significantly. I understand that PayPal must maintain the highest standards of security and compliance. However, I respectfully urge you to reconsider my case, as I genuinely believe that the limitation was imposed in error. I am confident that a re-examination of the facts will confirm my adherence to PayPal 's policies. I sincerely hope that we can resolve this matter promptly and amicably. I remain committed to complying with PayPal 's policies and using the platform responsibly. Thank you for your attention to this matter, and I look forward to your prompt response. Sincerely, XXXX XXXX
Company Response:
State: NY
Zip: 11801
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Team, I hope this message finds you well. I am writing to express my deep concern regarding the recent permanent limitation placed on my PayPal account, associated with the email address XXXX. I believe this limitation may have occurred due to a misunderstanding or mistake, as I have always strived to abide by PayPal 's policies and guidelines. I wish to clarify that, to the best of my knowledge, I have not engaged in any activities that would warrant such a severe measure. I value the trust and reputation of my PayPal account and have used it responsibly for my online transactions. In light of these considerations, I kindly request PayPal to re-evaluate my case and conduct a thorough investigation into the matter. If any discrepancies or misunderstandings have led to this limitation, I am more than willing to provide any necessary documentation or information to assist in the resolution process. Having relied on PayPal for secure and convenient online financial transactions, this limitation has caused significant inconvenience and distress. Therefore, I respectfully ask for your prompt attention to this matter and a reconsideration of my account 's status. I appreciate your time and understanding in this regard. Restoring my PayPal account would not only alleviate my current difficulties but also allow me to continue benefiting from the services your platform provides. Thank you for your prompt attention to this appeal. I look forward to a swift resolution. Sincerely, XXXX XXXX
Company Response:
State: SD
Zip: 57701
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: My phone number was ported to another phone XX/XX/2023. I learned that a hacker had changed the passwords on my online banking account and my email on XX/XX/2023. I was able to get back into my hacked email on XX/XX/2023 and found receipts for purchases on my XXXX account. I immediately called XXXX to report it. There were charges on XX/XX/XXXX for {$64.00}, and {$220.00}, and XXXX, and later on I found charges on XX/XX/XXXX for {$2.00}, {$170.00}, ( a money transfer the perpetrator sent from my checking account to my hacked XXXX account for {$100.00} ). On XXXX XXXX there was a charge for {$110.00}, and on XXXX XXXX the perpetrator sent {$400.00} from an account my wife had ( XXXX XXXX XXXX opened over XXXX years earlier and never used. The perpetrator also opened a XXXX Debit card and charged {$230.00} to XXXX, {$74.00} to XXXX, and {$19.00} and {$9.00} to XXXX XXXX XXXX XXXX XXXX. Although I have called many times on many days, XXXX refused to take my new phone and new email -- and continued send messages to the hacked email. They have refused to return the {$100.00} sent from my checking account when the perpetrator had control over the weekend, and refused to send me the {$170.00} taken out of my account via XXXX. They say they returned the {$400.00} to my wife 's account, but try to charge my account {$25.00} ( like an insufficient funds fee -- because the perpetrator had tried to move {$400.00} from my wife 's account to my hacked account ). The refused to return {$270.00}, demand {$25.00} for actions not taken by me, and wrongfully claimed an action they labeled XXXX ( email from XXXX to hacked email dated XX/XX/2023 XXXX PM ) for {$57.00} had been initiated by my " ... financial institution or a credit card company '' Transaction ID XXXX could not be investigated or decided " ... because we don't have access to your financial institution 's investigation details. '' When I contacted my financial institution they said they never had contacted XXXX. I do remember a charge made to my XXXX XXXX account around the time of all these transactions made which was simply labeled " XXXX ''. What other information would XXXX need to do their investigation? Why will they not deal with the person who was hacked instead of sending everything to the hacked email which can be viewed by the hacker? Why did XXXX send an emails to my old, hacked account ( surfwill @ XXXX ) saying things like " If we don't receive a response from you before XX/XX/2023, this case will be closed and decided in your buyer 's favor '' ( email from XXXX XX/XX/2023 XXXX PM ) and " We've completed our review of your unauthorized ativity case and we've determined there was no unauthorized use. The payment in question was sent as part of a billing agreement you previously set up with the merchant. '' ( from XXXX, sent XX/XX/2023 at XXXX PM re : case update XXXX XXXX XXXX There have been other emails stating that they determined the purchase was valid " based upon your buying history ''. There were XXXX purchases made between XX/XX/XXXX and XXXX XXXX and at least XXXX were for car parts. The last time I legitimately used XXXX was in XXXX to make a {$10.00} political donation. I have rarely used XXXX and never for car parts, and my wife never has. The only spending record they could have based it upon was the record of the perpetrator which I reported first to XXXX on XX/XX/2023 and made repeated efforts on many occasions since. I have sent at least XXXX letters to XXXX requesting them to admit these were not my expenditures and to clear up negative reporting on my credit history. They did return a {$110.00} expenditure made to XXXX XXXX and a {$2.00} expenditure made XX/XX/2023. The {$100.00} which the perpetrator sent to my hacked XXXX account and used should be returned, the {$170.00} taken from my checking account via XXXX should be returned, and the {$25.00} charge for the perpetrator attempting to receive {$400.00} from my wife 's account which he had also hacked, should be nullified. I have had nothing in writing from XXXX stating that I owe nothing on any of the other charges made, that they have not notified the credit reporting companies of the fraudulent enquiries resulting in a XXXX debit card ( which arrived at my home long after he made at least XXXX purchases with it ), and have had to wait on hold twice for over XXXX minutes just yesterday -- only to be told I would have to be transferred yet again to another department. XXXX has continuously used the old, hacked email for communication. It is only because I was able to get back in to the hacked account that I have found over XXXX communications that I presume were meant for their customer, which should have been me. It appears to me that XXXX intends to hold me XXXX. My credit report has fallen from over XXXX to XXXX, because my credit usage went from XXXX to XXXX The enquiry for the XXXX XXXX XXXX is still there. Please help.
Company Response:
State: CA
Zip: 90731
Submitted Via: Web
Date Sent: 2023-09-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Paypal is not issuing a refund they promised for a disputed transaction. Details of the email received from paypal are listed below.. PayPal An update on case XXXX The investigation into your appeal regarding the transaction below is complete and this case has been found in your favor. Next Steps We credited the full disputed transaction amount of {$900.00} USD to your PayPal account or to the payment method you used to complete this transaction. It XXXX take up to 5 days for this refund to be reflected on your PayPal account or bank. If you paid using a credit or debit card, the money will be refunded to your card. Depending on your card issuer, it can take up to 30 days for the refund to appear on your card statement. This case is now closed. We are truly sorry that you experienced a problem with this transaction, but hope you are happy with the outcome of this case.
Company Response:
State: WA
Zip: 982XX
Submitted Via: Web
Date Sent: 2023-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On Tuesday, XX/XX/2023, I received money on my PayPal ( PayPal Holdings, Inc. ) account for goods and services sub-totaling {$130.00}. After PayPal deducted an automatic fee of {$3.00}, the total that was received in my account was {$120.00}. Problem is, I was not the intended recipient, and I am given no option to review transactions before funds are deposited into my account. Per PayPal 's refund policy : " If you receive a payment for selling goods or services that is later refunded or invalidated for any reason, you are responsible for the full amount of the payment sent to you plus any fees ( including any applicable chargeback fee or Dispute fee ). Whenever a transaction is refunded or otherwise reversed, PayPal will refund or reverse the transaction from your PayPal account. '' Now, not only do I have to issue the refund for a transaction I have nothing to do with, but by policy, PayPal has placed the onus on me to pay out-of-pocket the {$3.00} that they automatically deducted. I was only finally able to get this resolved by calling their customer service line, where the fee was reversed and the full refund issued at no cost to me. There were no in-app options to pursue.
Company Response:
State: MN
Zip: 55016
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Other transaction problem
Subissue:
Consumer Complaint: Yes, what I am trying to say is that the {$50.00} that I transferred this I transferred to a closed account that account no longer exists and the card does not exist either and I just realized that I had transferred it to that account when she is XXXX XXXX XXXX that does not They exist, so I would like to know how I can return that money to put it in another account that should be, but that account has been closed for 3 years and it was the
Company Response:
State: TX
Zip: 76111
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: To Whom It May Concern, I hope this message finds you well. I am writing to express my deep concern regarding the permanent limitation that has been imposed on my PayPal account ( XXXX ). I believe that there might have been a misunderstanding or an error leading to this unfortunate decision. First and foremost, I wish to emphasize that I have always been committed to upholding PayPal 's policies and guidelines. To the best of my knowledge, I have not engaged in any activities that would warrant such a limitation. It has come as a shock to me to discover the restriction on my account, as I have been a dedicated PayPal user, valuing the services it provides. I kindly request that you consider re-investigating my case thoroughly. I am confident that a closer examination will reveal that there has been some mistake in labeling my account as in violation of PayPal 's policies. The limitation has caused a significant disruption to my online transactions and financial activities. I understand that PayPal has a responsibility to ensure the security and integrity of its platform. However, I sincerely believe that my account has been unjustly penalized. I would greatly appreciate the opportunity for a fresh review, providing any necessary documentation to support my case. In conclusion, I implore PayPal to carefully reconsider the decision to permanently limit my account. I believe in the fairness of your processes and remain hopeful that this matter can be resolved in an equitable manner. Restoring my account would not only alleviate the inconvenience I am currently facing but also reaffirm my trust in PayPal as a service. Thank you for taking the time to read and consider my appeal. I eagerly await your response and remain open to providing any further information that might aid in the review process. Yours sincerely, XXXX XXXX
Company Response:
State: OH
Zip: 43612
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received an email stating that a company was trying to access my PayPal account for {$530.00}. I had not used PayPal since XX/XX/2023 and have never used it for so much money. I did not receive an order confirmation from PayPal for that amount or from that company and I did not make that purchase or authorize that transaction. I filed a dispute and talked to a customer representative from PayPal who assured me I had nothing to worry about. PayPal sent me an email at XXXX XXXX today saying that this transaction is consistent with your PayPal transaction history which is a lie. I want that money back.
Company Response:
State: MN
Zip: 55057
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Other transaction problem
Subissue:
Consumer Complaint: VenMo suspended my account and the only communication I received was an email referencing another email which was never sent. There is no summary of the reason ( s )? why the account was suspended nor has anyone provided me with any remedy. Of primary concern though is VenMo 's repeated request for me to upload a copy of my government issued ID ( which I've done twice now using the link provided in an email ) yet VenMo is sending communications which indicate they have not received the file. I'm sending a document filled with PII and the instructions from VenMo appear to not be correct so where is my email and the PII going? Oh, and my account was suspended making a payment to a tenant to return their security deposit. VenMo suspended my account then still took the money from my account but now I can reactivate my account because there is no one providing the needed instructions to " unsuspend '' my account and I can't cancel the transaction.
Company Response:
State: CA
Zip: 94103
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A