Date Received: 2023-09-06
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I am a XXXX person who is XXXX XXXX. I received money from the Social Security administration because of this. I had a home healthcare worker fraudulently access my PayPal and steal XXXX. They laundered it through my PayPal. I contacted Paypal when this was discovered and it fit within the parameters for them to give me protection and re-place the stolen funds. I was elated as I needed the money for an XXXX XXXX. I followed all of their instructions to the tea. However, when my funds were recovered, it would not allow me to cash out the balance. I was able however to make a couple {$1000.00} transfers and when I went to meet the last one it locked my account and they said that they are now closing it and I had to wait 180 days if I have to wait 180 days, I will miss the window for the XXXX which will have a huge impact on the rest of my life. This is a medical necessity. They said they are holding the funds in case of a charge back the only charge that could possibly be charged back is a {$16.00} payment from a friend. Its absolutely absurd that they want to hold {$1000.00} over that they need to give me my money so that I have a chance at some small amount of repair to my XXXX. This is. An emergency medical situation and they are screwing around. They are not a bank. They dont have the right to do what theyre doing.
Company Response:
State: WA
Zip: 98122
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Team, I hope this message finds you well. I am writing to express my deep concern regarding the recent permanent limitation placed on my PayPal account, associated with the email address XXXX. First and foremost, I believe there has been a mistake in this decision. To the best of my knowledge and understanding, I have not violated any PayPal policies or engaged in any activities that would warrant such a severe measure. The sudden and permanent restriction of my account has taken me by surprise, as I have always strived to comply with all PayPal rules and regulations. In light of this, I kindly request that you thoroughly re-investigate my case. I am hopeful that upon closer examination, it will become evident that this limitation was placed in error. I value the services provided by PayPal and the convenience it offers for online transactions. Losing access to my account has significantly impacted my ability to conduct financial transactions smoothly. I implore you to reconsider and, if possible, restore my account to its previous status. This would not only alleviate the inconvenience I am currently facing but also reaffirm my trust in PayPal 's commitment to fair and just customer service. I appreciate your prompt attention to this matter and kindly request updates on the progress of my case. I am eager to resolve this issue as soon as possible to resume using PayPal for my online financial needs. Thank you for your understanding and assistance in this matter. Sincerely, XXXX XXXX
Company Response:
State: FL
Zip: 32725
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am writing a complaint because my account XXXX on paypal gave me a credit for case numbers : XXXX XXXX However they closed the following cases and I am unable to reopen them and it is the same company and the same facts : XXXX XXXX XXXX XXXX XXXX XXXX XXXX ***Also when I was refunded it said I was issued a provisional credit and that is not correct it was a refund.
Company Response:
State: NY
Zip: 113XX
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I had a friend send me some money on Venmo, and when I tried to transfer the funds to my account I had an error about verifying my phone number, It seemed strange because I had already done it and when I tried to re verify it told me this account number is already verified Now it wont let me access the account whatsoever and customer support is just sending me the same email saying to check security settings, but I cant even access the account anymore. I have XXXX XXXX in the account that I desperately need and I also realized that this is a nationwide issue. I needed that money weeks ago and it caused an insane amount of problems that Ive had to deal with since.
Company Response:
State: MO
Zip: 630XX
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Dear Sir/Madam, I am writing to file a formal complaint against Venmo, a financial service provider, regarding an ongoing issue that has severely impacted my ability to access and use my Venmo account. Despite numerous attempts to seek resolution through Venmo 's customer support, I have not received satisfactory assistance or a clear path to resolving the problem. On XX/XX/2023, I encountered a persistent and recurring issue with my Venmo account. Specifically, I received a " 0Auth Exception Error '' while attempting to access my account and perform various transactions. This error has not only disrupted my ability to make payments but has also caused significant frustration and inconvenience. Upon encountering this issue, I promptly reached out to Venmo 's customer support for assistance in resolving the problem. My ticket numbers are XXXX and XXXX. In my initial contact, I explained the situation in detail and provided all necessary information, including my account details and the specific error message received. However, the response I received from Venmo 's customer support was far from satisfactory. Their only advice was to " wait for 24 hours and try again. '' When I inquired further about what to do if the issue persisted after waiting, I was simply told to " wait again. '' This lack of clear guidance and concrete steps to address the problem has left me feeling frustrated and unsupported as a Venmo user. I have diligently followed Venmo 's instructions, waiting as advised, but the issue continues to persist. This issue has had a direct impact on my financial transactions and has caused undue stress and inconvenience. It is my belief that Venmo has failed to fulfill its responsibility to provide adequate customer support and resolve technical issues promptly. Therefore, I kindly request the Consumer Financial Protection Bureau to investigate this matter thoroughly and take appropriate action to ensure that Venmo addresses this issue promptly and provides clear, effective guidance to users facing similar problems. I am hopeful that your intervention will lead to a swift resolution of this issue and prevent other Venmo users from experiencing similar frustrations. I appreciate your attention to this matter and look forward to a prompt response. Thank you for your assistance. Sincerely, XXXX XXXX
Company Response:
State: KY
Zip: 402XX
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal XXXX, I hope this message finds you well. I am writing to express my deep concern regarding the recent permanent limitation placed on my PayPal account ( email : XXXX ). I believe this action may have been a result of a misunderstanding or error. I want to emphasize that I have always strived to comply with PayPal 's policies and guidelines. To the best of my knowledge, I have not engaged in any activities that would warrant such a severe action against my account. I value the trust and integrity of the PayPal community and would never knowingly jeopardize that. In light of the above, I kindly request PayPal to reconsider and reinvestigate my case thoroughly. If any discrepancies are found or if there has been any misunderstanding, I request that my account be reinstated. The ability to use PayPal is essential for my financial transactions, and its suspension has caused considerable inconvenience. I genuinely appreciate your attention to this matter and kindly ask for a prompt review of my account 's limitation status. I look forward to a fair and just resolution that would allow me to continue using PayPal for my financial needs. Thank you for your time and consideration. Sincerely, XXXX XXXX
Company Response:
State: AL
Zip: 35160
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I sold my motorcycle for {$4100.00} and use PayPal to process the payment. PayPal refuses to transfer the funds that the purchaser submitted to them to my XXXX bank account. Theyre saying that I would need to wait at least 72 hours before I can transfer the funds.?!
Company Response:
State: FL
Zip: 349XX
Submitted Via: Web
Date Sent: 2023-09-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-05
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: i created a Paypal business account on XX/XX/XXXX for my videography services. on XX/XX/XXXX, i was paid {$1600.00} by a client. paypal put a hold on my account and added limitations. therefore i am unable to access my funds at all. i asked what i could do, i was told on XX/XX/XXXX that i needed to provide identification and explain what kind of business i conduct. i did so. it said that it would take 3-5 business days to review. it also said that funds should be released within 21 days. after the 3-5 days, nothing. the limitation was still places. i messaged with customer service almost every day since then, asking for updates, seeing if there was anything i can do. on XX/XX/XXXX, i was updated that the amount of money i was able to receive was raised from XXXX to XXXX, therefore the amount i received was within that amount and my account was partially restored. the page that shows my balance showed the money as now available for transfer. however, when i would try to transfer id receive an error message. i messaged with customer service again. they said that they would be escalating the matter to their back office, something that was already told to me a few times. on XX/XX/XXXX, i reached out again for update as it was time for rent and i was desperate to access MY own money that is being withheld from me. they said the same thing about escalating to the back office. i called again on XX/XX/XXXX. they said they would escalate to the back office. again, all of this for something that was supposed to take 3-5 days to review. i asked to speak to a supervisor. i did and they said they would escalate it to the back office and i should receive a response within 7 days but to manage my expectations. i literally cried to this woman and said it feels like i just keep getting told indefinitely that eventually i will have access and to just wait it out, but i need access to my own money to live. she said there was nothing she could do. she said she has no ability to directly contact anyone at the back office. i am counting on this money to survive. after i receive the money, i will no longer use paypal. i am just desperate to take my money out and stop using this business.
Company Response:
State: GA
Zip: 30067
Submitted Via: Web
Date Sent: 2023-09-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-05
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I have been using PayPal XXXX XXXX card for over 20 years with my bank account as a funding source. PayPal has decided as of XX/XX/2023 to discontinue your bank account as a back up source and is requesting the consumer to deposit money in your PayPal balance to use the card. This is forcing the consumer to add funds to PayPal so they can collect interest on your money which is a great inconvenience to us consumers and proves the greed that exists at PayPal. I do not trust PayPal with my money and therefore using a bank as a back up is more safe for the consumer. PayPal clearly does not care about their customers and only wants your money to benefit them. I want to file a complaint against them and have them investigated for bad business practices. Forcing customers to add funds to their PayPal account to be able to use this card should not be allowed. The card also offered cash back which PayPal is not disclosing will end due to this change. We entered into this cash back program in good faith and PayPal is ending the program without any disclosure.
Company Response:
State: NC
Zip: 27519
Submitted Via: Web
Date Sent: 2023-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-05
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hello, my name is XXXX XXXX. i reported my acount was hack and i open case for unautorized transaction. this case XXXX has been close on my favor but i did not received my refund yet. has been Unauthorized Withdraw Transaction ID XXXX {$7900.00} Transaction ID XXXX {$5000.00} help me with my refund please.
Company Response:
State: NY
Zip: 10710
Submitted Via: Web
Date Sent: 2023-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A