Date Received: 2023-09-03
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I purchased 2 tshirts from a supposed US company from XXXX using my paypal account and never received it. I opened the below despute with paypal : Case ID XXXX Dispute amount {$38.00} USD Transaction ID XXXX Transaction amount {$38.00} USD Transaction date XX/XX/XXXX Seller name The seller responded saying that the shipment was on its way and for me to cancel the resolution response at paypal. I told them no, its been over 2 months. The shipper immediately returned the shipment to themselved. Paypal sent me the tracking asking me to respond on the XXXX of XXXX, if not they would close the account. I did respond on that day. This is directly from their website and they CLOSED the case without refunding me : Your conversation with XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX at XXXX XXXX XXXX I've never received the product or any delivery update from the merchant. I need a refund. XX/XX/2023 at XXXX XXXX XXXX Hi XXXX, we are so sorry for the matter caused to you. The package may be returned back us. Would you like to cancel the dispute and let us reship the package to you~? XXXX XXXXXXXX XXXX XX/XX/2023 at XXXX XXXX XXXX That really isn't an answer. It's been two months even coming from XXXX. It should have been here sooner. This case is closed I asked to speak to a supervisor when the service rep would not help. The supervisor just kept repeating PAYPAL policy about resolution and I asked him how long was I a customer - over 20 years. I said I know the policy and did respond on your website. The shipper never sent the package and the tracking says it was returned to them XXXX, the supervisor said the case was closed and HE will not do anything about it. This is not the first time that shipments from XXXX were suppose to be US companies and then when the order goes in, its from XXXX advertised on XXXX. This is also not the first time that I was refused a refund from paypal when they had concrete proof of errors. Seriously 3 months and no shipment and paypal thinks this is right.
Company Response:
State: MI
Zip: 481XX
Submitted Via: Web
Date Sent: 2023-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-04
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On XX/XX/XXXX I initiated a transaction for {$300.00}. The transaction went through. On XX/XX/XXXX I opened my Venmo account and it showed a message claiming " Your Venmo Account is Suspended ''. I reached out inquiring why my account was suspended and was told that there was a transaction that I had flagged as fraud ( I did not ). They told me they couldn't provide any verification that it was me, and that it was likely another person, so I should change my password, but that the case could take up to 10 days to resolve. After the 10 business days, I reached back out asking why it hadn't been resolved and was told that I needed to reach out to the Accounts team. The Accounts team instructed me to send a photo of my ID and myself holding it, which I sent on XXXX. They instructed me to change my password, which I did. This operation signed out my Venmo from all of my devices, and I was met with an OAuth2.0 error related to a Venmo outage that was not disclosed to users and has no remediation date. I have now not had access to my funds ( I have about {$300.00} in my account, and have sent {$300.00} in the flagged transaction ) in almost two months. Venmo has not given me any expectation of when this problem or my Account suspension will be remediated, and has not provided any updates outside of me reaching out.
Company Response:
State: NY
Zip: 10023
Submitted Via: Web
Date Sent: 2023-09-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-03
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I need {$130.00} refunded to me from PayPal Dropbox # XXXX, XX/XX/2023. PayPal preventing printout. This amount was deducted from my XXXX XXXX XXXX XXXX checking account and claimed to be from XXXX as a recurring charge. The phone # PayPal provided for this fraudulent charge does not work : ( XXXX ) XXXX. When I explained to PayPal that this was a fraudulent, they stated they would tell me the result of their investigation on XX/XX/XXXX. Instead PayPal in a nano second sent me an email stating it was a proper charge. I googled XXXX 's contact email. XXXX responded with an email that they had no record of charging me {$130.00}.
Company Response:
State: AZ
Zip: 86314
Submitted Via: Web
Date Sent: 2023-09-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-04
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I received an email several days ago that I needed to change my password in Venmo due to someone trying to access my account. I tried to do so, and ever since am receiving an OAuth 2 error and no support or response from Venmo.
Company Response:
State: NC
Zip: 27587
Submitted Via: Web
Date Sent: 2023-09-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-02
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: On XX/XX/, I received a notice dated XX/XX/XXXX on a debt in the amount of XXXX from XXXX XXXX XXXX, XXXX representing Pay Pal ( creditor ). I have never used PayPal, nor do I even know what this is for. I have never received anything from PayPal. I am a victim of identity theft and felt compelled to report this to the CFPB.
Company Response:
State: VA
Zip: 20191
Submitted Via: Web
Date Sent: 2023-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Team I hope this message finds you well. I am writing to express my deep concern regarding the permanent limitation placed on my PayPal account with the email address XXXX. I believe that this limitation has been imposed in error. To the best of my knowledge, I have diligently adhered to all PayPal policies and guidelines. I have never engaged in any activities that could violate these policies, and I have always strived to maintain a clean and honest record with PayPal. In light of this, I kindly request that PayPal re-investigate my case thoroughly. I believe that upon review, you will find that there has been a misunderstanding or misinterpretation of my account activity, leading to this unjust limitation. I genuinely value my relationship with PayPal and would greatly appreciate the opportunity to clear up any discrepancies and restore my account to full functionality. I understand that PayPal takes its policies seriously to maintain a secure platform for all users, and I fully support those efforts. I am confident that upon further examination, you will see that there has been no wrongdoing on my part. I am more than willing to cooperate fully with any additional information or documentation you may require to resolve this matter. Thank you for taking the time to consider my appeal. I trust in PayPal 's commitment to fairness and transparency, and I hope for a swift and positive resolution to this issue. Sincerely, XXXX XXXX
Company Response:
State: NM
Zip: 87401
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Team, I hope this message finds you well. I am writing to appeal the permanent limitation placed on my PayPal account, registered under the email address XXXX. I believe that this limitation has occurred due to a misunderstanding or mistake, as I have always strived to adhere to PayPal 's policies and guidelines. First and foremost, I want to emphasize that I have not knowingly violated any PayPal policies or engaged in any activities that would warrant such a limitation. PayPal has been an essential and trusted platform for me, both personally and professionally, and I have always conducted my transactions with the utmost integrity. I kindly request that PayPal conducts a thorough re-investigation of my case to ensure that all relevant information and details are considered. It is my sincere hope that, upon review, you will find no grounds for the permanent limitation and that my account can be restored to its full functionality. I understand that PayPal must take necessary measures to protect its platform and users, but I firmly believe that this limitation is the result of an error or misunderstanding. I am committed to cooperating fully with any additional verification or information you may require to resolve this matter. In conclusion, I respectfully ask PayPal to reconsider the permanent limitation on my account. I trust in PayPal 's commitment to fairness and transparency and believe that a second look at my case will reveal that the limitation was not justified. Thank you for your prompt attention to this matter. I eagerly await your response and hope for a positive resolution. Sincerely, XXXX XXXX
Company Response:
State: DE
Zip: 19810
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: XXXX XXXX XXXX ; XXXX He used XXXX name as XXXX XXXX XXXX and tried to sell a cello case for $ XXXX shipping. After PayPal transaction, he said he would wait to send the product. I cancelled the transaction and requested the refund but never received the refund. PayPal Transaction ID : XXXX
Company Response:
State: OR
Zip: 970XX
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, I unfortunately fell victim to a scam. I thought it an old friend from high school, but apparently their XXXX account had been hacked and the malicious actor was posting fake items for sell. I put a deposit down for the item, when they kept asking for more that's when the red flags popped up. I realized I had been scammed so called Venmo to see if they could prevent these transactions from going through since they were still pending, I let them know these were fraudulent payments and that I had been scammed. They seemed to accept my report and opened up an investigation they told me could take up to 30 days. The spokesperson actually recommended I call my bank and try to stop the transaction there. So that's exactly what I did, I put a block on all transactions going to Venmo. No money was transferred out of my account. All is well or so I thought. About 3 weeks later on 8-14, I get a call from Venmo stating I have a negative balance on my account for {$500.00} ( Two payments of XXXX $ ). Venmo apparently didn't cancel the reported fraudulent charges and ate the transaction value since my bank had blocked all transactions with Venmo. When I spoke with the Venmo representee on the phone he told me that Venmo denied my investigation, so I was responsible for the XXXX . I informed Venmo the day of, if not minutes after the transaction happened ( it was still pending on Venmo ) that this was fraud. They should have canceled the pending transaction on their end, nor should I be held responsible for the debt. I own up to falling to a scam, but I reported this in a very timely manner to which it could have been prevented. I have read horror stories about Venmo customer service sending folks to debt collection, and therefor affecting their credit score for this same type of thing and do not wish to be part of this statistic. I requested the case details/information
Company Response:
State: GA
Zip: 30102
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Venmo ( a service of PayPal , Inc. ) is currently experiencing a " nationwide '' system error that prevents some users from accessing their funds and logging into the Venmo app or Venmo website. Users have not been notified about this outage which has been occurring since Monday XX/XX/XXXX, according to Venmo support agent XXXX. There is nothing the customer or Venmo support can do, and users are required to wait an indeterminate amount of time to access their funds while Venmo engineers continue to work on the issue. There is no ETA for the fix. I contacted support twice, first by email on XX/XX/29 and then by phone on XXXX. The email support agent took no action but said to wait and try again 24 hours later ( which I did to no avail ). I then emailed again but didn't receiving anything back. I then called on XXXX and talked to XXXX who said it's a known national outage, that there's nothing he or I can do, but to wait until development can fix the issue.
Company Response:
State: WA
Zip: 98199
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A