Date Received: 2023-08-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: From : XXXX XXXX Re : PayPal Account Hold Unjustified and Ambiguous Actions Dear CFPB Representatives, I hope this message finds you well. My name is XXXX XXXX, and I'm writing to raise a serious concern regarding PayPal and its actions, which I believe are in violation of my rights as a consumer and potentially in contravention of specific U.SXXXX financial regulations. On XXXX, PayPal sent me a communication indicating that they have ceased processing payments for my account. Their rationale, as stated, is notably ambiguous : they cite " activity on this account that we can not support '' without offering any specific details or clear reasons. As a long-standing user of PayPal, XXXX have always adhered to their terms and conditions and, to the best of my knowledge, have never engaged in any prohibited activities. I find their decision not only puzzling but also deeply concerning. By freezing my account, PayPal has effectively trapped a significant sum of {$4000.00}, which they claim might be held for up to 120 days. While they note the potential for chargebacks or other financial liabilities, there have been no recent transactions or activities on my end that would warrant such a drastic measure. This situation raises several issues : Lack of Transparency and Specificity : PayPal 's vague communication and broad reasoning deprive me of a proper understanding of what has transpired. Such opacity in business practices raises questions about fairness and transparency. Potential Breach of the Electronic Funds Transfer Act ( EFTA ) : By holding my funds without a clear reason, I believe PayPal might be violating provisions of the EFTA, which ensures consumers are provided clear information regarding electronic fund transfers. Undue Financial Strain : The locked funds have caused significant financial inconvenience. The fact that they can hold the funds for up to 120 days without a definitive reason feels like a breach of good faith and fair dealing. Ambiguity in PayPal 's 'Supported Activity ' Section : Having reviewed the 'Supported Activity ' section in PayPal 's Help Center, I still find no clarity on what might have triggered this action on my account. It's essential for service providers like PayPal to provide clear and accessible information on what constitutes prohibited activity. I humbly request the CFPB to investigate this matter and ensure that such practices are held up to the highest standards of scrutiny. Consumers deserve clear communication, especially when dealing with financial matters that can significantly impact their lives. Thank you for your attention to this matter. I appreciate your dedication to protecting consumers and hope to find a resolution soon. Warm regards, XXXX XXXX
Company Response:
State: FL
Zip: 32836
Submitted Via: Web
Date Sent: 2023-08-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-26
Issue: Problem adding money
Subissue:
Consumer Complaint: On XXXX XX/XX/XXXX when I did my last money transaction the ID XXXX for {$15.00} in my Paypal account and by XXXX XXXX got an email that my Paypal account has been permanently deactivated and that I can nolonger receive or send money using the account, this gave me no warnings and I do not understand the rules and regulations that I violated to have my account permanently deactivated. I have triend sending massages to paypal customer service agents but no response yet, please help me reach the company and have my account activated. Thank you.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was scammed via the internet to deposit checks from several individuals into my bank account at XXXX XXXX XXXX XXXX XXXX, send half of the deposited amount via PayPal, and was ensured I would be able to keep the other half of the money. XXXX {$500.00} checks were sent to me on XX/XX/XXXX, and I deposited them the same day. I then sent half to individuals on PayPal : XXXX XXXX - XXXX euros XXXX XXXX - {$240.00} XXXX XXXX - {$240.00} Xubing XXXX - {$260.00} XXXX XXXX - {$100.00} A name in XXXX characters - {$100.00} When the amounts being sent for deposit to my checking account I started to get suspicious and refused the additional checks, and told my mom what happened. We then filed a police report with XXXX Police Department in XXXX, XXXX ( RT # XXXX ). I also provided them my SSN. I filed a report with PayPal as well as with my bank. PayPal said they would work with my bank but XXXX XXXX XXXX XXXX XXXX is saying there is nothing they can do.
Company Response:
State: NE
Zip: 681XX
Submitted Via: Web
Date Sent: 2023-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-26
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: I had sent XXXX to the wallet in PayPal. After receiving it and selling I planned on using it the following day to get into an apartment. Shortly after sold my PayPal account had several unauthorized charges on my account. I spoke to several supervisors about it and was told by one that PayPal should not have let the transfers go through that my account had an alert for Unusual Activity but for some reason had allowed these transactions to go through. Then he stated that I would be getting a refund that he would go on ahead and put a note to refund them and he couldn't find a reason not to. PayPal also stated that because the transactions are similar to previous ones they they were authorized. I never have sent that amount nor purchased bitcoin in the amounts of XXXX, XXXX, XXXX actually nothing over XXXX. Then PayPal also stated that it was sent to addresses used before on my account. Problem is they fail to think those are unauthorized too. That means the person who purchased and sent this bitcoin has done his in the past. Not to mention i received an email from PayPal stating that they were changing the status of my dispute. The another email stating they were filling it in my favor that I will be getting a refund of {$1700.00} in my account or wherever it was purchased from. Only because they duplicate charged me. They duplicate charged me and were returning the money. Oh only if I still have the XXXX for the first transaction... Hello unauthorized transactions here!!! And I never received the refund 6 days after and still waiting. PayPal owes me quite a bit of money and not to mention the time I've spent in trying to prove them my innocence and then why are they not on my side?
Company Response:
State: LA
Zip: 701XX
Submitted Via: Web
Date Sent: 2023-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-29
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2023 I received a receipt from Venmo for a payment to XXXX for {$96.00}. I did not make this payment ( and couldnt, Im actually traveling in XXXX ) so I filed a dispute. They denied my dispute, saying it was consistent with my transaction history despite not using Venmo to pay for XXXX for over a year and never for more than ~ {$30.00}. They provided no details despite my repeated requests. I filed a second dispute and they denied it again, for the same reason. I have been unable to get anyone to share their methods for denying this dispute, whether or not they contacted the vendor, etc.
Company Response:
State: CA
Zip: 94102
Submitted Via: Web
Date Sent: 2023-08-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-29
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: A few years ago someone used my Paypal account to purchase some XXXX products totalling around {$2500.00}. I immediately requested a chargeback from my bank, which was successful. I then enabled 2FA on my Paypal account and disconnected my bank account from it, and I thought it was taken care of. A few months ago a debt collector contacted my by phone and email claiming I owed several hundred dollars on a Paypal debt. There should never have been a debt because the money didn't transfer. Also, I was never even contacted by Paypal about a debt owed. I have since reopened that Paypal account and use it occasionally, and have never gotten any debt notifications. This is being reported on my credit as a debt owed and I'm not sure why or how I can remove it. It is being reported on my credit as a debt of {$640.00}, but their collection email said it was {$220.00}.
Company Response:
State: CA
Zip: 91306
Submitted Via: Web
Date Sent: 2023-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On XX/XX/XXXX my PayPal account was permanently limited for reasons Im unaware of, and with that {$3000.00} of my hard earned money was placed on a 180 day hold. When trying to figure out what I did wrong, and what I could do to access my funds they give me the runaround and havent given clear explanation on what happened, they also refuse to allow me to withdraw my funds. I have lost my home and car due to these being the last of my funds, which I have expressed to them in the prior months of me trying to get the situation figured out. I want my funds released as now Im homeless and have done no wrong and been a loyal PayPal customer for years. I will go the legal route if my funds are not released swiftly, as PayPal has a history of doing this to thousands of customers every single day.
Company Response:
State: NV
Zip: 89032
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: International money remittence for amount of XXXX was initiated on XX/XX/2023. After waiting for 7 business day ( XXXX as k for 4 days ) I reached out to customer support center requested for status update since XXXXXXXX XXXX was show transaction completed but the recipient never received the money. They requested recipient account details and bank statement to show that money was not received. Which was shared within days. I was told thirdparty bank confirmed that amount was not delivered and they will refund the money. I have been reaching out to customer support every week from past 90days requesting for my refund without any update. I have left with no option now but to log grievance with CFPB to help me get back my hard earned money.
Company Response:
State: WA
Zip: 98072
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I have a balance of {$780.00} in my Venmo account. Venmo, without notice, froze the monies in my account and it is all the money that I have. They are telling me it will take up to 10 business days to release the funds in my account. I have uploaded the requested documents and have been more than forthcoming with Venmo. I belive Venmo is stalling so they may collect interest on the account please help me recover my funds that are stuck in the account
Company Response:
State: FL
Zip: 34744
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: complaint about paypal : : : purchase made at XXXX XXXX XXXX transaction reported after no delivery purchase through paypal via salvation XXXX store on or around XX/XX/2023. After no information regarding delivery and not being able to contact store, I contacted PayPal regarding a refund. fFirst report XX/XX/2023. XXXX subsequent calls ... .both transferred to debit card payment departments. Was given update on processing refund first time. XXXX call occurred today and after transfer to department again, agent picked up, said hello and after I responded, they hung up. As of today, I have tried to contact store directly again to no avail, ( by phone and XXXX message, per paypal instructions ) nor have merchandise been delivered. below is information regarding dispute with paypal : : Case details Case ID : XXXX XXXX XXXX : {$48.00} USD Date reported : XX/XX/2023 Transaction reported S* SQ XXXX XXXX XXXX XX/XX/XXXX, Payment - XXXX XXXX XXXX ID : XXXX Amount {$48.00} USD
Company Response:
State: TX
Zip: 780XX
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A