Date Received: 2021-03-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: i sold my XXXX currency on XXXX and they hold each and every one of the transfer i received, even thou i provided information about my customer had received their goods, they requested tons of evidence and i provided all of it but on the second day, PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: IL
Zip: 60201
Submitted Via: Web
Date Sent: 2021-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-03
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: PayPal cash plus Limited my account I submitted requested info immediately ... after five days and no contact they then closed my account I have called an emailed and they do not care that I can't access my paycheck and I am now about to be evicted from my home
Company Response:
State: LA
Zip: 711XX
Submitted Via: Web
Date Sent: 2021-03-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2021 we were in the market for a new dog, and wanted to purchase a XXXX XXXX, I found this website called XXXX. It looked to be legitimate and we reached out to them regarding one of the puppies, the gentleman responded by email and also sent me a text message. We had correspondence back and forth and he offered us a deal on two puppies, we asked him for more pictures of the two puppies we were interested in, which he emailed to me. After some discussion we decided to to go ahead and purchase the two puppies. It was agreed that we would pay him {$1100.00} for the two puppies and he would ship them from XXXX to XXXX XXXX on Sunday ; he would be in touch with the shipping information once he had everything in place. He even called me on the phone and talked to me in person. I went ahead and made the payment via Venmo. All seemed to be in place. On Sunday, our son copied and pasted the website into the computer just to double check as we had not herd anything about the shipping of our puppies yet, so we wanted to double check for legitimacy and reviews. This is when we found that this site was in fact a scam and we had been scammed. We were to have two XXXX XXXX XXXX puppies delivered to us on Sunday, XX/XX/2021 by XXXX. On Sunday this individual finally contacted us telling us he was making arrangements and the shipping company would be in touch. At XXXX XXXX. we did get a message from a bogus shipping company XXXX XXXX XXXX XXXX claiming the puppies would be on their way. At XXXX XXXX. we received another message from this fake shipping company informing me that my puppies were now in XXXX, Virginia and in order to get them from there to my home I would need to pay another {$950.00} for XXXX XXXX, which was never mentioned in the original deal we made with the individual from XXXX. We of course did not do this, we had looked up the name of the shipping company and found it to also not be a legitimate company. After that we did not receive any more contact from either the individual selling the puppies or the shipping company. I did contact the merchant/individual on XX/XX/2021 and requested my money be returned as I had not received the puppies and did not receive nor have I received any response from him. I reached out to VENMO to try and get the transaction stopped and was told there was nothing they could do. I then contact the Card Services for my credit/debit card that I used and after they did an investigation was also told there was nothing they would do either. I have copies of all the text messages and emails if you need them.
Company Response:
State: NY
Zip: 145XX
Submitted Via: Web
Date Sent: 2021-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: I originally sold a phone through ebay for XXXX which the buyer paid through paypal. Paypal contacted me and said the buyer filed a dispute with their bank and the bank sided with the buyer. Problem is XXXX shows the item delivered and paypal shows that I was paid, which I wasn't. Now paypal is contacting me saying I owe them money for ebay listing fees since the item was sold. Paypal withdrew {$180.00} from my account ( fees for selling this item ) and I never received the money for the actual sale. Paypal website shows I was paid the {$1700.00} and that the case is close. I tried contacting Paypal and XXXX to no avail. XXXX says the phone was delivered so now I'm out of a phone and the money with no help from Paypal or XXXX. Paypal is the problem since they are the ones withholding funds for a phone that was delivered.
Company Response:
State: NV
Zip: 89166
Submitted Via: Web
Date Sent: 2021-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-02
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XX/XX/XXXX, I purchased an item off of XXXX, the listing gave details about the item as to where the item is located, the price of the item, the shipping costs ( if any ) and taxes and that was it. The issue I am having is the fact that the listing never disclosed any information regarding the seller, thier location, or the fact that a fee would be assesed from purchasing anything from this seller. The listing did not state that the seller was in another country or that using a debit card would cost a {$7.00} fee. Which at the time, unknown about this XXXX fee until after the fact, put my account in a negative status. Which resulted in me receiving an overdraft charge from my bank of {$35.00}. So, when combined with the {$7.00} fee thats a total of {$42.00} extra dollars now I am having to pay for this item. The item costs XXXX plus tax of XXXX, a total of XXXX now when you combined this I am paying almost 20 % more for this item now. XXXX, Paypal and the merchant failed to list ALL applicable fees. It should be stated in the final price of an item that the seller is from a foreign counrty and that there will be an extra fee for this transaction. Because, it is very misleading to list that the item is in a state in your home country and never mention anything about extra fees or transaction costs that will be added from buying from a certain seller. That should be mandatory, included in the final price a buyer has to pay. Surcharges for credit card payments became legal in XXXX of XXXX following a class-action settlement between merchants, Visa, MasterCard, and a number of major banks. Now, merchants may charge from 2-4 % ( but not more ) of the underlying credit card purchase if you make your purchase using either a Visa or MasterCard credit card. This surcharge is meant to cover the cost that merchants pay to the credit card companies in order to have the ability to process payments made with those credit cards. However, merchants who add this fee onto their customers bills must post a sign in their front window notifying them of this. Additionally, the merchants must disclose the exact amount of the surcharge at the point of sale and on their receipts. A caution : For online purchases, merchants are only required to disclose this surcharge on the first page where the potential customer is prompted to enter in his/her credit card information. These surcharges may only be imposed on Visa and MasterCard purchases ; such fees may not ( at least not yet XXXX be assessed for an XXXX XXXX or XXXX XXXX purchase. Finally, a merchant can never impose a surcharge for a purchase made on a debit card. Lets read that last sentence again. And, not only should the merchant list the all fees, XXXX and Paypal need to disclose ALL possible fees and costs related to the purchase of a certain item at the time of sale. And, not charge or add on some fee after the fact. So, I would like {$42.00} refunded back to me for these expenses I've had to incur when I should have been made aware of all charges at the time of sale. Thank you.
Company Response:
State: GA
Zip: 30157
Submitted Via: Web
Date Sent: 2021-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/2021 This is fraudulent, I have blocked a similar text a week ago and have also emailed the text to XXXX XXXX text from XXXX the text states : Your On-line has been *Disabld* Proceed Here : http : XXXX
Company Response:
State: IL
Zip: 60620
Submitted Via: Web
Date Sent: 2021-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal close my account for no reason and will not help me with getting it back up and going I am not sure if this is some mistake as I assume it has to be I have not been able to get help from them for weeks but I just remembered I could file a report on here as I feel they are not doing their job properly and its affecting me a great deal as I used PayPal quite frequently my email linked to my PayPal is XXXX XXXX
Company Response:
State: CA
Zip: 91755
Submitted Via: Web
Date Sent: 2021-03-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I have a PayPal account and a PayPal credit card and a XXXX XXXX Checking account. If I use PayPal, or the PayPal credit card the charges are then debited from my XXXX XXXX Checking account.. Recently there were two fraudulent and unauthorized charges I was alerted to by PayPal. One was a debit from XXXX for {$240.00}. I contacted XXXX and they said there was no record for that amount and date for purchases or charges anywhere on XXXX. They said it was most likely fraudulent and I never authorized it. The other was from XXXX XXXX for {$50.00}. I did make political donations to politicians during the election cycle and I noted each in my checking account. I STOPPED making any further contributions after the last elections in Georgia. This charge was not one I had authorized and it was dated AFTER the last election and was not one of the ones I had checked against my checking account. I disputed both with XXXX XXXX on my checking account and they researched both of them and determined they were fraudulent and XXXX XXXX noted in writing " We have completed our research of your inquiry and returned the charges unpaid. As a result no money was deducted from your account '' I have filed two claims disputing both charges to PayPal and each time they have denied my fraudulent/unauthorized claims and I even spoke to PayPal people several times and quoted XXXX XXXX to them and then filed a dispute with them on their denial. They are still denying my dispute and claiming that I owe them {$290.00} for both fraudulent charges. Please help me get this resolved. They keep sending me notices and phone calls. I should not have to pay them since XXXX XXXX returned them as unpaid and determined they were fraudulent and even XXXX says there was no purchase or credit so it was fraudulent and unauthorized.
Company Response:
State: CA
Zip: 91303
Submitted Via: Web
Date Sent: 2021-03-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A