Date Received: 2021-03-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hey Im have a problem whit the money of help of coronavirus 19 help for my family this start a XXXX toy day is XX/XX/2021 and they dont give me a solution. Im really need this money bacause Im dont working now about the situation Im trying to fix this problem whit paypal and paypal companie dont give a solution Im really need the help for my family thanks. XXXX XXXX
Company Response:
State: TN
Zip: 38125
Submitted Via: Web
Date Sent: 2021-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2021 Washington state unemployment deposited {$6000.00} into my PayPal account after waitIng 3 months to get approved. This is the same day that Paypal decided to close my account for no reason. They will not help me with getting it back up and going.its unethical for Paypal to deny their clients of their unemployment money during an emergency pandemic. I have not been able to get help from them, they will also not explain to me why my account is closed. I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX XXXX
Company Response:
State: WA
Zip: 993XX
Submitted Via: Web
Date Sent: 2021-03-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I need my funds in PayPal. My email linked to my PayPal is " XXXX ''.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account on XX/XX/2021 for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them I tried restoring my account by giving them my information they asked for but still they don't lift my account from limitation but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2021 paypal locked my account with out any warming my tax refund was direct deposited into my account at XXXX for the amount of XXXX paypal has yet to release my account I spoke with three different customer support rep and all three gave different answers one even told me she didn't know why I couldn't transfer my money that the account was not limited like one of the said rep stated before I need my money I'm a single mom and my bills are due this is beyond ridiculous
Company Response:
State: TN
Zip: 38115
Submitted Via: Web
Date Sent: 2021-03-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-04
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: On XX/XX/2021 Mr XXXX XXXX paid me {$21.00} for the btc buy and sell transaction, PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for days but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently before the Covid pandemic. My email linked to my PayPal is XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-04
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: In XXXX of XXXX, we agreed to purchase an amount of five ( XXXX ) custom made tumblers from a seller located in XXXX, Nebraska called " XXXX XXXX '' The amount charged by the seller was {$220.00}, with an agreed delivery date on or before XXXX XX/XX/XXXX. The seller did NOT make the date, and we asked for a refund. The seller ceased ALL contact with us, and we were forced to file a dispute against the seller with PayPal , Inc . However on XXXX XX/XX/XXXX, we noticed that {$220.00} had been charged against our PayPal account. We filed a report with the Omaha Police Department, but were informed that we would have to work with PayPal regarding the unauthorized transaction. After contacting PayPal, we were informed that the charge had been initiated by " XXXX XXXX. '' We filed an " unauthorized transaction '' case and PayPal issued us a " provisional credit '' while they investigated. However, they determined that " there was no unauthorized transaction '' and that it was " consistent with our account activity. '' Continuing to XX/XX/XXXX, we continued to dispute this charge as " items not received '' on the advice of one of their customer service representatives ( XXXX XX/XX/XXXX, Dispute Case ID : XXXX ). Based upon this new case, the original case ( Dispute Case ID : XXXX ) was found in our favor and the money refunded XXXX XX/XX/XXXX. We thought that was the end of it. We were wrong. On XXXX XX/XX/XXXX, we were informed that our account was going to be debited {$220.00} ( Dispute Case ID : XXXX ). This surprised us, as we thought the matter had been found in our favor. We began to dispute this case in XXXX of XXXX as " items not received '' since that was what the customer service representative had told us to file it as, rather than an unauthorized transaction. While the case was in dispute, PayPal retained the services of a collection agency and we received a letter informing us that PayPal was attempting to collect this debt. I contacted PayPal again asking that debt collection efforts cease. I was asked for additional information, which I had already provided to PayPal and it was at that point I was told to change this to an " unauthorized transaction. '' I informed the PayPal representative that we had tried this already, and that it was not found in our favor. The case was changed for me by PayPal to an " unauthorized transaction '' on XXXX XX/XX/XXXX XXXX Dispute Case ID : XXXX ). I was then informed by email that a new case had been opened XXXX XXXX ( PP-I-XXXX XXXX for this complaint, since the reason had been changed. I was again informed by email on XXXX XX/XX/XXXX that PayPal " completed our review of your unauthorized activity case, and weve determined there was no unauthorized use. '' I was again contacted by PayPal on XXXX XX/XX/XXXX that my account was going to be debited for the amount of {$220.00}. I contacted PayPal on XX/XX/XXXX informing them that I was going to continue to dispute this charge because it was not our responsibility. I was told by a XXXX customer service representative named XXXX that he : " went ahead and submitted a ticket to our back office team to get this case resolved for you as it has been open since XX/XX/XXXX. I don't show that the seller provided us with any tracking number or proof of delivery. Unfortunately, the case it self is stuck in a pending status which is why I submitted this case to our back office team to correctly make the changes and close in your favor. '' I was informed by XXXX that the ticket number was XXXX. But today, I was contacted by PayPal through email that my account was going to be debited for the amount of {$220.00} anyway. I have no idea what is going on, nor do I know how/when/if the case was going to be found in my favor. This is incredibly frustrating. I've been a customer of PayPal 's for at least 10 years and have never had this kind of problem. I just want my money back and be able to move on from this. The fact that this has lasted more than a year is XXXX, in my opinion.
Company Response:
State: NE
Zip: 68164
Submitted Via: Web
Date Sent: 2021-03-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My complaint is with PayPal who advertise BUYER PROTECTION. I purchased items that came to me " not as described '' and after many attempts to resolve the issue with merchant ( details attached ) I filed a dispute with PayPal. I left message after message for someone from PayPal to call me or text me but they never did. I do not believe they read my messages because they sided with the merchant and did not return my money.The company that I purchased from was Minisweater and on the PayPal statement was best-deal and email was XXXX MY letter to PayPal The items that I purchased and received were not as described. They were 6 sizes smaller than their size chart showed. Example a XXL was like a size 2. The quality of the fabric was not as described. I am sending copies of some of the many email attempts to work out a return and I just keep getting the same computer-generated auto responses. To send an order # and pictures of the items. I did this many times. The latest surprise is that they want me to mail merchandise to a warehouse in XXXX which would cost near {$100.00}. Then they would review and afterward they would send a refund. It seems like a major scam. I believed this company was in the United States like they advertised, and that shipping would be as promised, then to find out they are in XXXX. Their website and email address are now shut down. I am again sending pictures of a measured shirt that is tagged XXL. REVIEWS IN THE LAST FEW WEEKS THE SAME AS MY COMPLAINT. XXXX XXXX | Read Customer Service Reviews of ... XXXX review minisweater 1 ) This company is a scam they will not ship your order nor refund your money! they will send a tracking number which will never be anything other than a created label according to the USPS! Do NOT buy from this company! XX/XX/2021 2 ) Horrible quality and missing items : Took over a month to receive. Very poor quality. Items missing from order though it states they were all delivered. Very thin material and horribly sewn. 3 ) Awful Company : This is a XXXX company ; they took months to send the shirts I ordered. When 2 of them came they were 4 sizes too small.
Company Response:
State: FL
Zip: 32835
Submitted Via: Web
Date Sent: 2021-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I am a venmo customer that has never had any delinquencies on my account, and my account has always been in good standing. I mostly use the venmo app to pay babysitters. On Sunday, XX/XX/XXXX, I mistakenly sent {$300.00} to the wrong venmo user. I almost immediately realized what I did, made another {$300.00} transfer to the correct venmo user and then contacted venmo to request that the first {$300.00} transfer be canceled due to my own mistake. I was asked a series of questions and provided all of the answers but was told that it would take 24 hours to get an answer about my refund request. Later that evening, venmo emailed me to say that I needed to contact the person that I mistakenly sent the money to and request that they return it to me. I found this strange because the {$300.00} had yet to be taken out of my bank account, but I did contact that person. He told me that he would gladly give the money back to me because it wasn't intended for him and that he had not even used his venmo account for a couple of years. He then tried to send the money back to me via venmo but his account was frozen. He then told me that he would call venmo and ask that the money be returned. When he called venmo, he was told that the money would not be returned because he owes venmo money so venmo was keeping the money I mistakenly sent him to collect the debt he owed. He told venmo over and over again that I did not intend to send him the money but venmo did not seem to care. When I found this out, I contacted venmo and explained that I was sorry that the person owed them money but that it is not my job to help them collect their debt, and that my mistake shouldn't mean that venmo can keep my {$300.00}. The series of venmo agents I spoke with ( including a supervisor ) said that there was nothing they could do and that I was most definitely not going to get my {$300.00} back. I told them that I would file a dispute with my bank and they said that if I were successful in doing so, venmo would freeze my account and then come after me to collect the {$300.00} debt that I will then owe them! This is a very anti-consumer policy for venmo to have, especially during a pandemic. Venmo takes money that a customer mistakenly transferred and refuses to return it because another customer owes venmo money? My hard earned dollars shouldn't be used to help a corporation collect a debt.
Company Response:
State: VA
Zip: 223XX
Submitted Via: Web
Date Sent: 2021-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-03
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/2021 My unemployment check was deposited into my PayPal account for the amount of {$780.00}. After the money was deposited, PayPal decided to lock my account and freeze my funds. I have had this account for less than a month. I have done nothing wrong but deposit money and use it to make online purchases. I contacted PayPal and they said I would have to wait 180 days to release my funds. I am unemployed, have bills to pay and a child to take care of.
Company Response:
State: MI
Zip: 48127
Submitted Via: Web
Date Sent: 2021-03-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A