Date Received: 2021-03-02
Issue: Incorrect exchange rate
Subissue:
Consumer Complaint: I have committed several foreign transactions using PayPal Inc : XX/XX/XXXX XXXX XXXX billed at {$10.00} XX/XX/XXXX XXXX XXXX billed at {$12.00} PayPay blocked me for using my XXXX XXXX ( XXXX Card ) debit card to make a payment directly in Can $ that would result in {$10.00} and {$11.00} charge to my account. Loss of funds : XXXX When I called customer service I was told but I have no choice but follow through this arrangement. XX/XX/XXXX PayPal XXXX for XXXX XXXX PayPal blocked my transaction using XXXX card direct pay in XXXX and then automatically converted the transaction into the US {$48.00} instead of {$44.00}. Loss of funds : {$4.00} XX/XX/XXXX I paid an invoice at XXXX XXXX and after selecting the payment option for the British Pounds PP automatically converted the amount of the transaction without my knowledge and consent at the amount of XXXX loss of XXXX I called PP customer service and after being put on hold for approx. 18 min the call was disconnected. When I called a second time the PP manager XXXX ( employee # XXXX ) told me that from about 1 year ago PP instituted a policy of forced currency conversion. I was never informed about this change of policy which is anti-competitive and monopolistic and not in any way I consented to it. The overall loss of funds due to this practice is : {$11.00}
Company Response:
State: IL
Zip: 60073
Submitted Via: Web
Date Sent: 2021-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-02
Issue: Money was not available when promised
Subissue:
Consumer Complaint: y husband sent me {$570.00} for bills and food Etc through venmo app I was promised it would be there XX/XX/XXXX XX/XX/XXXX came still no money then I received a email stating that they could not send me my funds to my account because they needed to verify who I was my identity so I gave him my driver 's license sent it via email cuz the only way that you can speak to these people through the account specialist Department which is who they routed me to supposedly is through email so I give them everything they need plus I also send on my social security card cuz they said that the ID may not work so I sent them that just in case they had everything they needed you have to wait 5 to 7 business days for anyone in that department to get back to you so I wait and I'll wait some more so I finally call back find a 1-800 number to their customer service department I called the customer service department and they tell me they can't help me that I have to go through the email that they sent me from the beginning and that that's the account specialist Department they say everything looks good they should be contacting you to release your money days go by call my email still nothing then I get an email saying that they froze my account because some crazy reason why they froze my account that they needed to my other account information so I give him my other account information and that still wasn't good enough so then my husband tried to call and they freeze his account also we tell them just give him back the money you know whatever now they're telling me that they are going through loss prevention and it's going to take another hundred and eighty days for them to decide whether or not they're going to release my money to decide whether they're going to release my money that money took him three minutes to send to me and have taken almost a month for me to even receive it this is absolutely unacceptable an absolutely ridiculous that they would even have somebody do this and for them to treat their customers this way this place should be shut down they are absolutely ridiculous and I've got all my emails to prove I've done everything I could to get my money thru them I know im not the only one that this has happened to they have over 1200 complaints on XXXX XXXX and I just need my money back
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for days but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: NY
Zip: 10034
Submitted Via: Web
Date Sent: 2021-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for weeks but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: MD
Zip: 212XX
Submitted Via: Web
Date Sent: 2021-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: ( Reference ID XXXX ) My account got limited on XXXX XX/XX/2021, then I've submitted all required information with my Photo ID on XXXX XX/XX/2021 then PayPal reviewed and restored my account on XXXX XX/XX/2021, it was very good news for me. PayPal was very co-operative and helpful. Thanks to PayPal review team. ( Reference ID - XXXX XXXX XXXX XX/XX/2021 suddenly received an email says " You can no longer do business with PayPal, After a review, we decided to permanently limit your account as we found potential risk associated with it. Youll not be able to conduct any further business using PayPal. If you have money in your PayPal balance, well hold it for up to180 days. After that period, well email you with information on how to access your funds. We regret any inconvenience this may cause. '' It means my account has been closed. I'm shocked what it is! Why! I dont understand. I thought this email was automated or a glitch, then logged in my account and found really my account permanently banned! I believe that this action made by any automatic system or performed by automated bot, not by anyone from human review team, because its impossible for a human to do something self decision opposite. I request you please review this coincidence and relieve my pain and frustration. Impossibly if this action made by any human please re-consider my situation. If you think this action is final then I'm respectfully requesting that the hold on my funds/account be lifted. However, because I feel that holding my funds for 180 days for a non-fraudulent violation of PayPals Acceptable Use Policy is excessive, and perhaps a punitive abuse of power. I've complaint on XXXX and send them emails hundreds of times but still no response. My PayPal email is " XXXX ''
Company Response:
State: NY
Zip: 14450
Submitted Via: Web
Date Sent: 2021-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: just happened XXXX 2021 it was my first trnsaction using paypal, im using XXXX to sell/exchange bitcoin,,, the client paid me {$56.00} minus $ XXXX {$53.00} in total, ,i only gain XXXX to that transaction and my account now is limited for 180days, ,im just ordinary person whos looking for other source of income, ,what i want from paypal is to regain my full acces from them so i can continue what i started, ,thank you, ,my paypal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-01
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XXXX allowed a buyer to rescind an auction where sales are not refunded. XXXX superimposed its power to reclaim funds from seller account without authorization. These same funds were on hold for 21 days at PayPal due to Buyer suspicious activity. XXXX illegally pulled funds and left the seller in a {$6.00} deficit due to PayPal fees. PayPal allowed this although when questioned, XXXX denies any affiliation with PayPal and PayPal denies any affiliation with XXXX. XXXX was able to STEAL money unauthorized from seller account. XXXX then relisted this same item. A new buyer won the auction and the dispute is NOT finished. Now the money has to be refunded to the new buyer and XXXX will be paying for all fees!
Company Response:
State: CO
Zip: 80302
Submitted Via: Web
Date Sent: 2021-03-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-01
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Received a letter XX/XX/2021 from XXXX XXXX XXXX XXXX claiming I owe {$500.00} to PayPal and they are willing to take a settlement payment of {$370.00}. I contacted PayPal immediately and they confirmed I do not owe them any money, my account is in good standing and that this collection agency is attempting to collect a debt that is obviously not mine. I went to the website of this collection agency and did not feel comfortable calling the customer service phone number and I believe this is a scam and or someone trying to commit fraud. I contacted an attorney already as well as XXXX and made them aware of this matter.
Company Response:
State: WI
Zip: 54915
Submitted Via: Web
Date Sent: 2021-03-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: The following transaction on my card on XXXX of XXXX, 2020 is a case of fraud. Merchant : Paypal specialtyst XXXX CA Date : XXXX XXXX, 2020 Amount : {$240.00}
Company Response:
State: CA
Zip: 95135
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A