Date Received: 2021-03-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal XXXX XXXX
Company Response:
State: PA
Zip: 19140
Submitted Via: Web
Date Sent: 2021-03-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my Both PayPal Accounts is : 1 ) XXXX 2 ) XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My name is XXXX XXXX and I am a PayPal user with email address XXXX I received a payment from my limousine partners in XXXX and XXXX decided to freeze my account informing me that I will be able to withdraw my funds after XXXX days. Since then I have faced issues of not able to log into my PayPal account. PayPal XXXX office email me informing me that I will be able to withdraw my funds on or before XX/XX/2021. But I tried logging into my PayPal account with my correct details and it keeps saying " your info isn't correct or some info are missing ''. I then decided to change my password and it keeps saying the same thing. Since I have not been able to log into my PayPal account, I am believing that PayPal itself as a company has taken my funds and blocked me from logging into my PayPal account. I have read cases where PayPal take people 's funds to themselves unauthorized. I need explanation with this and assurance that PayPal will not steal my funds. I want to be able to access my account and withdraw my funds. I would like someone at PayPal to reach out to me. My reference number where my funds was held for XXXX days is XXXX I will be ready to take PayPal to court for damages if my funds isn't released.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-01
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Hello, I have used PayPal for several years without issue. In the last 6 months I had a XXXX store that had used PayPal to transact hundreds of thousands of dollars. Covid had caused a damage to the economy and the sales. I had to begin refunding customers And needed to raise funds for chargebacks and refunds. I sold personal items in order to help customers and balance out the weight on my shoulders in taking care of things while maintaining a positive relationship with PayPal. When I sold the art for {$11000.00} dollars ( XXXX XXXX XXXX XXXX XXXX my account was put on hold. The reason was because the account had disputes, but also because the amount for the single transaction was high. I submitted all required paper work and hoped for the best. At that point I could have refunded the customer and they could have wired me. I was assured things would be fine. PayPal locked my money, money meant to refund my customers. They put the money on hold and did not allow it to go to my customers. By doing so this resulted in dispute which resulted in fees charged by PayPal. These fees have now totaled more than what I even needed to refund to my customers. Had I been able to refund my customers I would not have had such high exorbitant fees and bills. My account went negative with PayPal. To continue to maintain the relationship I went further into debt hoping things would be ok. My mental health has suffered. I had to get a second job as a XXXX and worked XXXX 40 hours a week. I waited almost two months watching my balance go lower and lower. I called for help, asked them to at least apply the amount held ( now {$9000.00} ( XXXX XXXX dollars ) to the negative balance I have. ). Rather than helping me PayPal closed my account. They are now holding my money even longer, 180 days. If I am to suffer another 180 days of disputes and lack of refunds I will incur further debt and will have to take out more loans. I even started to fill out an application with PayPal for the XXXX sba loan, spent all day trying to do it to then have my accounts closed so the hope of relief again was taken away. This has caused a massive increase in debt during a difficult time. My mental health has suffered. Lack of sleep, a second job has caused me to suffer from episodes of crying and sever anxiety and stress. I have had to start seeing my therapist and taking time away from my children. My payment to my ex wife for child support and alimony have also suffered due to this.
Company Response:
State: CT
Zip: 06457
Submitted Via: Web
Date Sent: 2021-03-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-01
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have a transaction made through paypal that's not coming from me. I dont know anybody who are living in DE. I made a research about the website and its very expensive sunglasses. I told Paypal about it and they answer that nothing is wrong with this transaction. I need help Seller info XXXX XXXX XXXX XXXX XXXX : XXXX Transaction ID XXXX Invoice ID XXXXXXXX Purchase details XXXX - XXXX XXXX XXXX XXXX to MY NAME " Address '' XXXX XXXX XXXX XXXX XXXX XXXX, DE XXXX United States
Company Response:
State: CT
Zip: 063XX
Submitted Via: Web
Date Sent: 2021-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal set a limitation on my account and locked me out for no reason. I have tried numerous times to email, file a report to get it up back online and going but they did not help me with anything at all! I have not been able to get any help from them for months since XX/XX/2020 and just remembered I can file a report here as I do feel they are not doing their job properly and is affecting me a great deal since I used it for business. Their " contact us '' and " help '' tab are completely useless and deceitful especially their staffs replying the emails. My email linked to the PayPal is XXXX I really hope your department can help me resolve this issue. I have been living on emergency money for months now and will gone after paying my car installment and mortgage in XXXX. This covid situation hit my family very bad, I'm in desperate phase now. Please help me.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. My funds were locked up and i can't access them. I am a student and i was relying on those funds for my survival. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is affecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-01
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: Paypal refuses to close my account and seems to have initiated a lot of unusual actions against me regarding my account. It all started when I bought a XXXX cell phone from XXXX XXXX XXXX using Paypal and my XXXX card on XX/XX/XXXX for {$230.00}. Because Paypal touts purchase protection for the buyer, dispute resolution, and security protection for the buyer, and Protection you need, Peace of mind you deserve ( see XXXX XXXX XXXX for example, see also XXXX attached ), I decided to make this purchase using Paypal instead of directly with my credit card. The new phone worked fine for a while, but then on XX/XX/XXXX, the phone was no longer able to make or receive phone calls. I found this to be a serious issue as i ) sending and receiving phone calls is a basic and expected essential function of a smart phone and ii ) I am very concerned about missing important calls. I called my carrier XXXX XXXX at least 4 times to try to resolve this issue, and tried everything from resetting the network, confirming APN settings, restarting the phone, and factory resetting the phone and XXXX XXXX concluded to me that everything has been done to try to get the phone to work and that it is not compatible with the network, and urged me to try to get a refund. I then contacted the seller XXXX XXXX XXXX and they refused a refund or exchange by saying that their 30 day warranty had expired. I proceeded to open a dispute on XX/XX/XXXX ( Case ID : XXXX ) thru Paypal, and explicitly told i ) the 4 names of the people I worked with at Consumer Cellular to resolve this issue and ii ) that in doing so, that I previously tried factory resetting the phone and that the problem persisted. On XX/XX/XXXX, Paypal resolved this case by ruling against me in an email dated XX/XX/XXXX ( see XXXX attached ) by saying that I altered the phone and thus I can not get a refund. I found this to be disturbing and a mischaracterization of what I thought were the merits of the case because i ) I stated in my complaint with Paypal that I tried factory resetting the phone and the phone still could not send or receive calls and ii ) it is essentially impossible to use a phone without altering it because you need to program the APN settings and update the system in order to get the phone to work in the first place. It was like this decision by Paypal was telling me that anything I buy using Paypal and later dispute would be summarily ruled against me for this reason. Because Paypals decision on this case seemed like a mischaracterization of the merits of the case, I proceeded to open a dispute with XXXX XXXX ( case XXXX ) on XX/XX/XXXX thinking that I would get a more fair and just resolution. In doing so, XXXX XXXX issued me a temporary credit on XX/XX/XXXX for the {$230.00} amount. Paypal seemed to respond to this temporary credit by 1 ) restricting my account ( see XXXX attached ) and 2 ) by reopening the same case Case ID : XXXX that was previously resolved, this reopening of Case ID : XXXX was not with my consent ( see XXXX attached ). In doing so, I was no longer able to access my original argument I made to Paypal regarding the fact that I tried factory resetting the phone and the names of the people I worked with at XXXX XXXX. In opening my case with XXXX XXXX and in thinking it would be against the vendor XXXX XXXX XXXX, I was later dismayed to learn that it was not against XXXX XXXX XXXX but instead against Paypal. I was very disappointed that I would not be able to dispute this case with XXXX XXXX XXXX directly, especially after Paypals faulty decision. Worse yet, because my XXXX XXXX case issued me a temporary credit of {$230.00}, Paypal responded by freezing my account under the rationale that this temporary credit from XXXX XXXX with Paypal is an unauthorized transaction ( see XXXX and XXXX attached ). I again felt that this was yet another adverse mischaracterization made by Paypal and seemed to be an act of retaliation by Paypal against me. On XXXX XXXX, I talked to XXXX at XXXX XXXX and he urged me to get written evidence for my case. In doing so, I went to the manufacturer XXXX and received a written statement that XXXX had not yet officially released the phone in the U.S ( see XXXX ). I also went back to XXXX XXXX who directed me to websites at XXXX XXXX and XXXX to check the compatibility of my phone with the network using my IMEI number, and found it was incompatible with each of XXXX XXXX and XXXX. In fact, I found it was also incompatible with the XXXX XXXX too, making my phone incompatible with all 3 U.S. phone networks ( see XXXX, XXXX and XXXX attached )!!! I do not remember the vendor XXXX XXXX XXXX ever disclosing that this phone is not officially released in the U.S. and/or that it is incompatible with all 3 major U.S. carriers! In working with XXXX XXXX on XX/XX/XXXX, I noticed that the phone call functions had resumed on my phone and thus closed my case with XXXX XXXX on XX/XX/XXXX ( see XXXX attached ). Because I felt that Paypal had not lived up to their promises of Buyer Protection and Peace of Mind, because of what I felt was a pattern of mischaracterizations, bullying and retaliations against me, I asked numerous times in the period of XX/XX/XXXX to XX/XX/XXXX that Paypal close my account and end this bad and stressful chapter in my life ( see for example XXXX and XXXX ). As of XX/XX/XXXX, Paypal refuses saying they cant close my account because I have a case open from my XXXX XXXX, despite the fact that it was closed on XX/XX/XXXX ( see XXXX attached ). I used Paypal in my XX/XX/XXXX original purchase of my cell phone in large part because I detrimentally relied on Paypals purchase protection for the buyer, dispute resolution, and security protection for the buyer, and Protection you need, Peace of mind you deserve ( see XXXX XXXX XXXX for example as well as XXXX ). This turned out not to be the case and have instead felt bullied and intimidated by Paypals behavior. I have tried many times to end this relationship but Paypal wont let me. Instead of getting the buyer protection and peace of mind that they advertised, I instead got what seemed was a lot of stress and fuss, mischaracterizations of my dispute, retaliations and an inability to end this relationship.
Company Response:
State: VA
Zip: 22315
Submitted Via: Web
Date Sent: 2021-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: GA
Zip: 30064
Submitted Via: Web
Date Sent: 2021-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A