Date Received: 2021-03-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I have been a customer of PayPal since 2011, and used their services for random online purchases. I also bought Cryptocurrency last fall ( balance of $ XXXX ). On XX/XX/XXXX, I received an email saying PayPal was permanently limiting access to my account, without any explanation. Thinking it was a scam email, I called them and talked to a phone rep, and her supervisor, they both confirmed my account was blocked, they did not know why and did not offer any resolution options. They also stated that my funds will be held for a period of 180 days! I understand something may have trigged their security system and this is for my protection ( or theirs ), but they are not giving any explanation why this is happening or what do I need to do to resolve the issue. At this point, I would like to close this account, get my money back and move on from PayPal.
Company Response:
State: MA
Zip: 02118
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I have bought jewelry from XXXX on XXXX XXXX and I paid with my PayPal account and then I cancelled the order so XXXX refunded me the whole amount of XXXX dollars but PayPal is not releasing the refund and is holding the money for NO reason. I contacted PayPal and I was told the refunded money will be the n hold for 30 days before they release it and refund it back to my credit card and that is Fraud and stealing and unethical and shady business practice. Why is PayPal holding a refund that I received from the seller goldsilver.com. When I get a refund it takes 3 business days for me to receive it back to my credit card and NOT 30 days like PayPal is claiming. They are holding my refunded money for 30 days. This is clearly FRAUD and unethical and shady business practices. What is the reason for them to hold my refunded money for 30 days. Money is clears by the bank in 3 days and NOT 30 days so they should release that refund of XXXX dollars and refunded back to my credit card immediately NOW and NOT after 30 days
Company Response:
State: AL
Zip: 35226
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received email notice that my PayPal Account has been permanently suspended due to unspecified fraudulent activity. This suspension comes a week after I provided PayPal with all requested documentation to establish account ownership. The fraudulent activity that is alleged in the initial and permanent account suspension notices has not been explained and no process for addressing the issue beyond providing documents is available. The complaint I am making is not the issue of account suspension, but rather the fact that PayPal is now holding all the funds in the account for 180 days with nothing more than a statement saying that they will contact me in 6 months. So for 6 months, PayPal will be holding my money ( and using those funds in its transaction clearing pool ) while preventing my access to funds that I own. This is little more than petty theft. Secondly, a portion of the funds in my account are held in cryptocurrency, which we all know fluctuates rapidly in price. I fully accept the risks inherent in freely trading a volatile asset. What I dont accept is the trade platform arbitrarily eliminating my ability to trade those assets for an unreasonable period of time. PayPal offers the ability TO TRADE ( ie buy and sell ) cryptocurrency ; I am being forced to sit and watch my funds as the price fluctuates for six months with NO ABILITY to decide whether to buy or sell. In 6 months, this portion of my account could be worth a million dollars or zero dollars and there is nothing I can do about it. The price of the asset is a market risk, but PayPals decision is consumer abuse. I am not concerned about the random account suspension, nor the actual amount of money involved. I am extremely concerned about a financial gatekeeper having the ability to arbitrarily restrict access to funds, while also continuing to use those funds AND to affect the overall value of those funds OUT OF THE CONTROL of the account owner.
Company Response:
State: CA
Zip: 941XX
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: This Morning PayPal Placed My Current Balance On Hold For 180 Days After Receiving 2 Payments From One Of My Customers,, Id Like to get this issue resolved XXXX XXXX
Company Response:
State: NY
Zip: 10457
Submitted Via: Web
Date Sent: 2021-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, Here is what happened to me. On XX/XX/2020 Paypal closed my account and will not release my funds. They have been holding my money ever since. My balance is {$310.00} I have called emailed many times and never get a answer why they won`t release my money. I have spent many hours on hold or waiting for a call back that never happens. I can`t believe that a company like Paypal can get away with stealing people`s money. I was a customer of Paypal for many years. I had know idea Paypal could hold peoples cash anytime they feel like it.
Company Response:
State: MO
Zip: 641XX
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State: OK
Zip: 74115
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: 1st paypal permanently put my account on limited and was not able to do transaction. Hence, currency conversion and fund transfer was block. My balance hold status was lifted but still on their control. It like they are doing this for their own interest. I have check a social media group and found out that there were several users facing the same problem. They been trying to solve the same issues just like what i did but paypal is not responding. They been holding my balance for almost a month now.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2021 I had the sum of XXXX sent to my paypal account, immediately the money dropped into my paypal account, paypal threw my account to account limitation, then i called and explained the transaction and i was told that the limitation will be lifted with 24hrs to 72hours. I have made 5 calls to the very rude and inhospitable customer service representatives and i was assured that the limitation will be lifted. To my amazement on XX/XX/2021 the account was permanently closed with my funds in it, then i was told i can not claim my money for 180days! without any form of empathy! I even explained an emergency i had, but they were not concerned. I was asked to produce my passport, bankstatements etc, i provided all, but the bullies told me they have a right to close my account unjustly! There is XXXX transaction which i remembered is a survey platform that helps me earn money when i answer questions, they claimed it was fraudulent transfers. ( see attached ) Kindly use your good office to claim back my money for me please, i am in dare need of it. I have provided them my International passport, my bank statement and all they required and i am ready to provide whatever they need, i do not engage in any fraudulent activity. I am amazed that a lot of people were disappointed that i use paypal, i never knew that paypal has made a very bad image of themselves in the public, i have had nighmares this few days as i am shocked that we have extremely wicked and unempathic customer service or limitation team in existence in this 21st century, this may affect paypals going concern in the future. Find below the history of my qmee transaction history. I am a fraud investigator by profession and i know you should know that when you suspect a fraudulent activity, you ask for evidence to be sent not rudely close your customers account with the hard earned money, will you be happy to have your own money locked up for 6months? how evil! Please you have frustrated me enough, and caused me sleepless nights, do not punish me unjustly, i need that funds as its for an emergency in this covid period. see attachment and if you need more evidences let me know, i am ready to provide it. XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A