Date Received: 2021-03-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going or allow me to withdrawal or transfer my funds. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for some time now but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: PA
Zip: 179XX
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XXXX XX/XX/2021, I sold my digital asset- XXXX XXXX include transaction fee total amount {$6600.00} in XXXX dollar in XXXX with XXXX, the buyer used PayPal for payment, after I confirmed the fund was into my PayPal account, I released the digital asset to the buyer, after 3 hours later, the buyer file it as unauthorised transaction in paypal , I have provided PayPal all the proof that The goods have been released to customer, but end up PayPal said it is unauthorised transaction and took all my money and refund to the scammer, please help me, I have find both XXXX and PayPal XXXX XXXX freeze the scammer account but he already transfer out all the digital asset and they confirmed this is a fraud, for PayPal they just simply said I am not under seller protection and close case, I have made a police report to XXXX police force
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-21
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I have openned a Business Paypal Account and received funds form our sales from XXXX website. email : XXXX BUSINESS NAME : XXXX XXXX Paypal receive these funds {$47000.00} USD and they are not allowing me to withdral my bank account from XXXX XXXX to this paypal account ( they are always showing same error message : there is an error, please contact support. ) Also they are asking me to create an ITIN number in order to let me move these funds to other paypal account. I have applied to an ITIN in USA IRS 5 months ago ( but so far didn't got my number ). So these funds are locked inside paypal. So this is not fair. If they are not allowing me to withdrawal these fund ( because I didn't have ITIN so far ) why they allowed these funds to be deposited in this account in first place? I have a bank account but I am not able to link this account at their system. So I would like to ask to receive these funds by a Wire Transfer or they allow me to transfer funds to a different paypal account. I have submited a complaint last month and PAypal said that funds are ready to Withdrawal on XXXX XXXX. I have tried to withdrawal funds today and got no success.
Company Response:
State: DE
Zip: 19709
Submitted Via: Web
Date Sent: 2021-03-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2021, I ordered merchandise from a website, XXXX in the amount of {$99.00}. The website only accepts PayPal as a payment option. When I made payment for the merchandise, the confirmation of payment from Paypal I received listed the seller as someone with a XXXX-based email account. Additionally, the purchase information did not match what I just bought on the website. The website lists a US address and contact information for the website, so I realized I had probably just been the victim of fraud. I immediately reached out to PayPal to notify them of the suspected fraud and they opened an investigation. I also contacted the phone number on the website which is a non-working number. Within 4 hours, Paypal responded that the transaction was legitimate and they would not pursue it further. I contested this decision using their appeal process. On XX/XX/2021, their appeals division confirmed the previous decision that they would deny my claim on the basis that the transaction was not unauthorized. In my dispute, I stated that it could not possibly be authorized if the seller is taking funds from consumers via Paypal and not providing/shipping the merchandise purchased. How can this be authorized by Paypal? They would be an accomplice in the fraud. Paypal disagrees and is not approving the claim.
Company Response:
State: NY
Zip: 10027
Submitted Via: Web
Date Sent: 2021-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I received money on PayPal from my friends. They were just helping me out and PayPal assumed I was conducting business on their platform and I wasn't. I'd like my account to be restored as I need it now and cant wait 180 days it's too long. My PayPal account email is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: You sent XXXX PHP to Paypal XXXX Paypal 's damages caused by Acceptable used Policy violation. Correction Using Paypal balance XXXX PHP
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020, I was scammed by a fraudulent website. This website was intended to look like the official XXXX XXXX website, and had a Cyber Monday special on the XXXX. Someone had sent me the link, knowing I had been trying to purchase a XXXX. I'm usually really good about catching scams like this, but because of how quickly the XXXX sell out, and it being Cyber Monday, no red flags went off, and I used one click checkout with my PayPal account, paying with my XXXX XXXX credit card. I immediately realized it was a scam, because the website changed and was now showing up as " XXXX XXXX XXXX '' and was a merchant from XXXX. I never received an invoice or order confirmation from the site. They didn't even ask for my email. I tried emailing the addresses provided on their contact page, but neither worked. Then the website was gone. I went to Paypal 's website and it was already too late to cancel the payment. Furthermore, I could not open a claim on Paypal 's website until I received the item. So I contacted XXXX XXXX and informed them of what happened. The gentleman refunded my account and opened an investigation. This started a long back and forth process with XXXX XXXX. I sent them some information, and apparently it was not enough, so they denied my claim. I then had it reopened and provided more information, every thing I had. By this point I had received an item in the mail from the company I ordered from. It was a small envelope containing a pair of shoe laces. I have attached images of this envelope and its contents with this report. So I included that with some of the other documents they requested, hoping this would be the smoking gun. It wasn't, and they ruled against me. I called XXXX XXXX, and they informed me that what they really needed was an invoice or order confirmation, or the website where it was purchased. Something showing that I ordered a XXXX. The problem is, these scam sites know what the credit companies and Paypal require, and they have figured out clever ways to skirt around them. They don't send invoices, or order confirmations. So all that I could think of, was maybe there was something on Paypal. So I went back to check the invoice, but was unable to view it. Since XXXX XXXX opened a fraud claim, I did not have access to view the invoice through PayPal. The only thing I could possibly send to XXXX XXXX to prove my case. I tried to submit an update to the claim on PayPal. I sent them the same information I sent XXXX XXXX. They still haven't responded. So, finally Paypal updated the claim on their end as resolved, and I was finally able to access my invoice, which clearly states that I ordered a XXXX XXXX for {$230.00}. In the Paypal claim where they reached out to the merchant, XXXX XXXX XXXX, they provided a tracking number for the product. The tracking number given to Paypal matches the tracking number on the envelope I received, which contains a pair of shoe laces. The description on the envelope says shoelace, and the value says {$10.00}. I think this is finally what I need to get this resolved, so I called XXXX XXXX on XX/XX/XXXX, and they informed me that, even though I now had the required information ( which I did not have access to before because of Paypal ), they could no longer reopen my case because it was past the allotted time to reopen. I now could only take it up with Paypal. Paypal was no help at all. I called them on XX/XX/XXXX and they told me that since the investigation went through my credit card, Paypal could not do anything about it. To recap, Paypal allows this fraudulent merchant to dot business through their platform, then hides crucial information for the investigation, causing me to lose my case against them with my credit card, then refuses to look into the matter themselves. Take a second and google " XXXX XXXX XXXX Paypal Scam. '' Pages and pages and pages come up with people having the same problem with the same merchant, and many of them have gone unresolved. Paypal is aware that this is a scam site, and they continue to allow it. We are in the middle of a global pandemic, where millions are out of work and money is already tight, and these scammers are taking advantage of people, and Paypal is allowing it to happen through their platform. I have extremely clear, irrefutable evidence that I was scammed, and I can't get either of the two financial institutions involved to help me find a resolution. This has happened to many, many, people, as a quick search shows. These sites put highly sought after products up for sale, things that sell quickly so you let your guard down. Then, because they are in XXXX, the delivery takes so long that it makes it way more difficult to file a claim. Even though I knew two seconds after confirming the order that it was a scam, Paypal still requires you to wait months to receive it, since the merchant provided a tracking number. Please help me find a resolution with this.
Company Response:
State: FL
Zip: 325XX
Submitted Via: Web
Date Sent: 2021-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On Saturday XX/XX/2021 my Venmo card was declined. I tried calling customer service but they are not open on weekends. So on Monday XX/XX/XXXX I called and was I formed my account was frozen. I was told maybe the email notifying me of this was in junk folder and sure enough, it was. The email asked for my ID, which I immediately sent. I then called and spoke with a representative who said that when the account is frozen, all communication about that is through email and that there is no one I can speak to in that particular department. I explained I had just received my stimulus payment of {$4200.00} on the XXXX, and before that my income tax refund, so there was a large balance that I needed access to in order to pay rent and bills etc. I was told I would just have to wait for an email and there was nothing they could do for me. So I waited and waited and today, Friday XX/XX/XXXX, I called again and the rep said she would re-escalate my case. I sent an email to Venmo asking for help and informing them I would contact you to file a complaint but first was hoping to hear from them. I emailed Venmo almost every hour and then at XXXX Friday XX/XX/2021 I received an email stating I violated their user agreement and my account would be deactivated. As if that isnt disturbing enough, the email goes on to state that my funds will be held for 180 days due to loss prevention and that they should be available for transfer and I would be emailed about that. I dont understand how they can hold my funds when the large deposits into the account are clearly from the United States Government. How is that a loss prevention issue? I have no clue what I did that was so wrong as to warrant a deactivation and hold of my funds. I am a single Mom who provides for my two special needs sons and my XXXX-year-old Mom. This money is basically ALL the money that I have to my name and now it is in limbo. Plus there was a credit coming to me from Air B and B ( {$580.00} ) that never even showed up on my Venmo account, I imagine due to the freezing of said account and now the subsequent deactivation. I immediately contacted Venmo to ask for clarification on the should be transferred wording of their email and the automated response was that its the weekend and Id have to wait until Monday. I am physically ill over this. How can they do this? It does not seem fair. Today, ( XXXX/XXXX/201 ), I received an email from XXXX of the Execute Escalations Department of Paypal. In his email he states that my Vemo was deactivated because " you are receiving payments for goods or services. ' '' I don't use Vemo as a business and if my activity were for business nature, then why are the people with whom I allegedly did business was also not frozen? Futhermore, the {$4200.00} deposited on my XX/XX/2021 clearly states it is from the US Treasury Department. As such, there won't be a risk of charge back that Vemo is concerned about. At the very Vemo/Bancorp should give me my stimulus payment.
Company Response:
State: CA
Zip: 90266
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Notification from your company that you have entered my account number in the new address to cancel the account on the previous incorrectly opened and deleted address. At PayPal, we value a safe community for our customers to do business. We noticed activity in your account thats inconsistent with our User Agreement and we no longer offer you PayPal services. Any bank or card information linked to your PayPal account can not be removed nor can it be used to create a new account. You can still log in and see your account information but you cant send or receive payments. Funds in your balance will be held for 180 days, after which well send you an email with instructions about withdrawing your funds. Reference ID : XXXX my account XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is affecting me a great deal as I used PayPal quite daily to support my family and daily expenses. Most of my transaction is online because of this pandemic ( COVID-19 ). My email linked to my PayPal is " XXXX XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A