Date Received: 2021-03-15
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Hi, I contacted PayPal earlier today ( XXXX XXXX ) & talked to PayPal assistant about my PayPal account closure I recieved email around XXXX & was surprised about this as i use this PayPal account to sell handmade stone ornaments on XXXX & recently added XXXX payments to my PayPal account ( in the last 2-3 weeks ) in which i use XXXX to sell trainers & sell i have According to advisor, she has noted this & stated appeal has been made about the closure of account & PayPal should be in touch in at least 48-72 hours. I'm not sure what problem i had to recieve account closure email- i have few orders which needs to be dispatched & have done for a while- no problems whatsoever- all my items are recieved by the buyer I had failed bank payment on the XXXX XXXX which i recieved a email from PayPal during the weekend & noted as i cancelled the order ( from XXXX via PayPal which the bank took ). I contacted XXXX to cancel the XXXX fee which they did so they refunded me the XXXX fee & I refunded the buyer their money back- the XXXX fee was taken from my PayPal account & charged to my bank however i cancelled it hence why it's stated as 'failed payment ' but was a refund via PayPal to my buyer ( i think that's the problem but entirely sure as i wasn't given reason why ' Hopefully the appeal is successful, i just wanted to provide abit more detail on the issue so its clears up some things for you- really did the funds so i can pay my utility bills & have food so would be devasting if i have to wait 180 days till its cleared Kind Regards, XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal limited my account around XXXX and told me i had to wait 180 days to withdraw my remaining funds and can no longer use there service. I got no reason to why my account was being limited just that it was. Fast forward to the future 180 days have passed and they did not email me nor contact me about receiving my money in any way shape or forum. I have XXXX dollars on PayPal just sitting there which they wont let me withdraw. PayPal has no contact number nor email nor does they message system work they have no contact info and refuse to release my money which they have sitting on my account doing nothing
Company Response:
State: NY
Zip: 10029
Submitted Via: Web
Date Sent: 2021-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Greetings, Paypal has been holding my money for months for no valid reason. I've contacted them atleast 30 times and they refuse to help, or get it resolved. I have told them that we are in the middle of the pandemic and one of my family member is now in the hospital as we speak and I want to help him get the treatment he needs but paypal just told me I can't get my money anymore and I need to wait for 180 days. I have followed all the rules and documents needed but my account is still frozen and I cant get my funds released even in terms of emergency. It is very frustrating to know that I can't do anything about it, it's my money and as a consumer, I want to file a complaint and please help me make an action regarding this and please help me resolve it. The email that has been linked to my Paypal account is : XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XXXX of XX/XX/2021, PayPal did send me an email requesting me to provide information since the account was TEMPORARY limited until I present the documents requested. On XXXX of XX/XX/2021, I provided all the information and documents requested that is National ID, Bank Statements, Proof of address and information on my account activity. On XXXX XX/XX/2021, my account got PERMANENTLY limited by PayPal despite providing valid and sufficient documents and information requested one ( 1 ) day earlier. At the time of closure my account has a total balance of {$140.00} which I can't have access to until 180 days have elapsed. I have tried to reach the company via their official XXXX handle and direct calls with no avail. Upon checking on the Resolution center, they said the decision was final.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have had major issues with working with Venmo to resolve disputes. I was victim to a lot of fraud, and in the case of the Venmo service, I found out the person I was living with was accessing my Venmo account through my phone and sending my money to his friends and family. I was not aware of these transactions for a while and I was dealing with other major issues relating to my finances ( opening a car under my name, credit card fraud transactions which took precedent because it could/was ruining my credit ). I also didnt have Venmo very long and rarely used it so it was one of the last places I looked. I contacted Venmo about it and they made me fill out the transaction, reason etc. which I provided to them. What happened was basically nothing. Through probably 50 email exchanges ( many just remained unanswered ) they did absolutely nothing. They first told me that it was too long and because they were unlikely to collect the money they wouldnt do anything about it. They then pawned it off and said it was something I needed to take up with my bank because it was coming out of my checking, which, after going down that road, I have learned is incorrect because it was fraud on the Venmo account balances. I had to let it go for personal reasons but have taken up the issue again with them. Once again they do not respond at all. A fraudulent transaction is a fraudulent transaction regardless of when it happened or whether Venmo can collect. Venmo has all of the power here. They can freeze the account in question, follow-up on the validity of the payments and do an actual investigation of transaction. If they did this, it would be easy to determine it was fraudulent and either pull money from the account if it exists do any number of things these companies do when fraudulent activities occurred. As the victim of fraud, I cant really do anything. I requested the money back but of course they are not going to pay it back, there is no consequences to keeping it. The transactions are simple. My account was accessed and the money was sent to his friends and family in Oklahoma ( I live in Colorado ), all people I have never met before. When I was trying to resolve this with Venmo the first time around, I additionally was very concerned because there was a credit card on there that I did not add and was not in my name. I still dont know what this card is. I asked Venmo how is it possible that this guy could add a credit card to my account if it is not in my name. I did not have access to see what the card even was because it was removed from my account. So I asked Venmo and they couldnt see who the card was or anything. How can they possibly not be able to tell this. This is very concerning as I have no clue why this guy would put a card on my account and use my Venmo account to send money to people. And if it was a card that wasnt in my name, he shouldnt have been able to add it to my account. He has a Venmo account of his own. There are so many red flags and concerns and the Venmo help/support team literally does nothing. With the card added above, maybe it was a card opened in my name? He opened another credit card in my name that is not this one. But without the stopgaps to prevent fraud like this, Venmo absolutely should take some responsibility. It is very concerning. The fact that they dont even do an investigation on the funds because they cant likely collect is just unethical business practice. My next step is going to have to be to go to small claims with Venmo. But of course they are backed by a hundred different banks and it makes it really hard to figure out especially because their team refuses to answer any questions. My experience has been it isn't until the legal team is aware of the situations is anything done because they do and understand the actual exposure If they arent concerned and do not actually resolve fraudulent transactions, they should not advertise it on their website as a service they provide.
Company Response:
State: CO
Zip: 80013
Submitted Via: Web
Date Sent: 2021-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: TX
Zip: 77479
Submitted Via: Web
Date Sent: 2021-03-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: This organization called Paypal, had collected funds of XXXX sales in XXXX, had held it for 3 to 4 weeks, than sent email that fund was available. Tried to transfer funds to two differnt accounts, XXXX XXXX, and XXXX XXXX account, both times refused to transfer claimed that account was not proper for their website. Three months past, tried to send the funds, EXACT AMOUNT to my service provider lady, to empty the available balance. Paypal had a valid credit card deposited with them for expense issues of XXXX servive, which was used fraudulantly to purchese services instead of sending the available funds to my service lady. I am living in the XXXX border area of XXXX XXXX, when a problem comes Paypal CHANGES THE LANGUAGE TO XXXX, UNABLE TO UNDERSTAND, or claims unusual activity an blocks the site to access to finish the complaint issue, WHICH JUST WAS DONE AFTER FILING THE ISSUE AND DEMANDED TO CLOSE THIS ACCONT!!!
Company Response:
State: CA
Zip: 92173
Submitted Via: Web
Date Sent: 2021-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: The problem is the quick security text feature that PayPal has adopted. This small little Road blocked looks small and not very intimidating. But once you encounter it and it's like a virus that goes through your dang account it is infuriating cuz it helps you at every attempt to use your own money in any way shape or form on your account it stops you it's XXXX it is a system tied to your phone number which is used for verification of Who You Are but the glitch in the system is most everybody these days if using a family plan and when you have a family plan there's only one name tied to the account. Leaving it impossible to do an adequate or even a mediocre Security check or identification this system is flawed and needs to be replaced and my account needs to be restored to full capacity
Company Response:
State: VA
Zip: 240XX
Submitted Via: Web
Date Sent: 2021-03-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-14
Issue: Other transaction problem
Subissue:
Consumer Complaint: Paypal is constantly holding on to my money! I sold an item on XXXX and I can not withdraw funds. They keep holding on to it by saying we need more verification. Give us 4 to 5 business days. I submitted everything but theres no response! Please investigate. My money is being hold by them unavailable for no reason.
Company Response:
State: NY
Zip: 11361
Submitted Via: Web
Date Sent: 2021-03-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is : XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A