Date Received: 2021-03-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: LA
Zip: 70043
Submitted Via: Web
Date Sent: 2021-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-19
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have been laid-off for eight-month and I'm really struggling financially. My wife has an issue with PayPal. PayPal decided to hold -off her money for 180 days without any reason or notifications. Her friends advised her to take this issue to a Congressman in order to solve it. My family really needs this money, the money amount not that great but due to my situation still means a lot to us. Please advise.
Company Response:
State: TX
Zip: 77407
Submitted Via: Web
Date Sent: 2021-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: Ive used PayPal for the past 3 years now! 2 weeks ago my friend XXXX sent me {$5000.00} over 4 payments, and had his buddy send me another {$1500.00} through PayPal, {$6500.00} total. Luckily I was able to move {$3000.00} if it to my bank account, but {$3500.00} is stuck in PayPal and they arent giving it back to us! XXXX is planning a trip to Hawaii in 3-6 months so he sent me this money to hold, so I could purchase 2 mountain bikes here on XXXX if & when they come on sale. On XX/XX/2021 I noticed there was a hold on my PayPal account and I still have {$3500.00} in there! PayPal notified me they are terminating my account, that they dont want to do business with me any more! I asked them why & they told me that XXXX was suspicious but couldnt tell me how. They said they couldnt talk about his account to me, & Because XXXX sent me money & Im associated with him, they are banning me too! But We did nothing wrong. I have never done any illegal activity ever. On PayPal or in my every day life, I have XXXX kids & an honest job! Im not sure what XXXX is doing but as far as I know he is a good guy too.. What I did do different this time though, was transfer the first {$3000.00} to my checking account with out paying them fees! This time I waited 2-3 days so I wouldnt have to pay the 1-2 % they charge us! I had to verify my account again bc it was the first time I moved money without paying them! I believe this is the reason they terminated my account because they didnt get a Sevice Fee from us and their cut of the {$6500.00}! I have paid PayPal hundreds if not thousands of dollars through XXXX and through them directly over the past 3 years. I have records to prove it.. We are currently living through a pandemic & people are struggling!! Many times looking for money for food, and rent! PayPal is a billion dollar company, why are they allowed to steal money from their customers like this!?? I have heard countless people come out and tell me PayPal has been doing this to a lot of people and there is a good chance PayPal will try to take this {$3500.00} from me in 6 months! Please help, please tell me what I did wrong! I am willing to reverse the transactions, refund XXXX and he can send me a check, but stealing it from us is UNACCEPTABLE.. if they dont want my business I can live with that just fine! I will use a different payment method, but taking our money and banning us at the same time is preposterous!! Help! From XXXX ph XXXX
Company Response:
State: HI
Zip: 96744
Submitted Via: Web
Date Sent: 2021-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for weeks but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: PayPal has closed my account, and is keeping my money for an undetermined period of time. PayPal says that I violated their terms of use by buying or selling firearms with their serivce. This is not true, and they have given me no means to contest the matter. I am a licensed firearms dealer, and we use PayPal occaisionally to invoice customers for binoculars and scopes. We also use PayPal to pay an employee who works overseas. The Comptroller of the Currency issued an order for financial institutions to not discrimiate against legal business transactions. I have always used my PayPal account in a proper manner, and had it open for years. This account is a business account. PayPal also closed my personal account, and I get regularly scheduled payments into that account
Company Response:
State: VA
Zip: 220XX
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Other service problem
Subissue:
Consumer Complaint: My complaint is in regards to PayPal. They have unexpectedly disabled my account stating " XXXX content '' which is completely absurd and false, and even though I am trying to talk to them to show them I do nothing of the sort they will not respond or help me whatsoever. They are also holding {$1000.00} of my money that I can't get out because of this. This is totally unfair, I have never done anything remotely close to what they claimed and they need to be held more accountable for how they disable people based on an algorithm that doesn't even look into things.
Company Response:
State: NV
Zip: 891XX
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX I attempted to re-access my " XXXX XXXX '' account, and received a statement via email : " Your XXXX XXXX account has been closed and can no longer send or receive payments. Reasons for this decision may include your account history, transaction disputes, or other violations of the XXXX Terms of Service. We can not provide further details regarding our decision, which is final. We are unable to reactivate the account. '' In XXXX XXXX I received similar cancellations from PayPal and had several XXXX XXXX " frozen '' for 90 days, then never returned to me. I've contacted PayPal several times to try to resolve this, but never get anything except for form letters in response and " there's no further information ''. In the Fall of XXXX, I had my Venmo account frozen with a similar result, only I was able to withdraw all outstanding funds. I have NOT conducted any business that is in violation of the terms of service for any of these organizations. There is no information given as to WHY my accounts were frozen/locked/canceled, and I have no recourse to reopen new accounts.
Company Response:
State: VA
Zip: 221XX
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: This complaint is for VENMO the digital money sending app. They permanently disabled my account on XX/XX/XXXX. I have had email correspondence with them over a few days and 5 emails. They refuse to give me ANY REASON why my account was disabled and they refuse to help me reinstate it. They said it violated their algorithm. I have NEVER used their app to do anything except send money back and forth with my friends like the other 1 billion people around the world do. Not only is it totally unfair they just disabled me but to not tell me why or give me any reasons or notifications or be clear on what could have caused this is crazy.
Company Response:
State: NV
Zip: 891XX
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: After actively using and promoting Paypal services for over 5 years, and trusting this company with my personal and business funds. This completely changed on XX/XX/2021. Prior to this, my businesses were using paypal with no issues. Come XXXX, I tried to transfer funds from my Paypal to my bank account and was unable to. I called Paypal and they told me I shouldn't worry, that it was only a measure they took and needed additional information. I quickly provided paypal all the information requested and waited a few days with no response, and transactions still processing into my paypal account. Days later, I receive a call that completely startles me, I'm told told that my account has been limited for 180 Days! That all funds in the account are on hold and non transferrable. This was the start of a huge downfall for my business. And much financial troubles for my family and continues to be. With multiple 5 figures in the account needed for cash flow. All orders have been delivered promptly, I am able to provide tracking for my orders. It has been several months now and I am still unable to access these funds. This is taking food out the mouths of my family and disabling me from paying my rent. I understand to PayPal this sum of money may not be significant, but in my situation this put me on the verge of bankruptcy. If I am unable to have access to these funds very soon not only my business will collapse, but my family will suffer as well. I have not abused PayPals services in any way, this must be a mistake. I have reached out to PayPal several times, but there is no response and if they do respond they do not answer my questions. PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months, but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: TX
Zip: 75044
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My Venmo account was compromised as well as my email. On Sunday, XX/XX/XXXX my account was frozen and I saw an email exchange from someone trying to actively unfreeze my account. I changed all passwords and logged it out of their device. I noticed on Thursday, XX/XX/XXXX that the person who has accessed my account was attempting to change my information. I started to chat with Venmo support and they are refusing to deactivate my account.
Company Response:
State: FL
Zip: 32812
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A