Date Received: 2021-03-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: In mid XXXX I tried to perform a few activities via PayPal and found my account was locked. When I looked into it I had an alert that stated the following : " We noticed that you've been using your PayPal account in a questionable manner. To understand this better, we will require some information from you. In an effort to keep your account secure, we've also limited certain features in your account. You'll be able to regain access to these features once you provide the information we've requested. '' The information PayPal was requesting is as follows : Upload a photo ID Provide proof of your address Provide information on account activity Submit your bank statement In an era of heightened security awareness and sensitivity to Private Personal Information ( PPI ) being tossed about online, I am very opposed to providing PayPal, a simple financial transfer agent/middleman and not a bank, the requested information. It is completely unwarranted, unjustified and overreach. This company already has my social security number, personal address and my bank account on file. To ask for additional personal information about my identity and the ability to have insight into my financial business ( how I spend my money ) is completely unreasonable and in my opinion overreach. This is a key activity we as online consumers should be protected against. So, finding contact information on PayPal to speak to someone live is difficult, so I started with their chat service on or around XX/XX/XXXX looking for an explanation into my " questionable '' activities. But as that chat is not manned or answered promptly a few days of correspondence went back and forth with little explanation or resolution. Finally I found a customer support phone number and was able to speak to a live person on or around the first week of XXXX. I explained my reservation for sending information and asked for the specifics around my " questionable '' activities so we could clear it up. Their first explanation was a transaction that occurred mid XXXX. This was a monthly transaction I receive from my roommate and I had them look back and verify the standard monthly contribution, which they did. Following, as a second excuse, they said I had too many devices logging into my account. I do have multiple devices that I access PayPal through, as does everyone. They continued to refuse to unlock my account unless I provided them with the requested PPI, which I refused. I then escalated two levels up the management chain while on the phone for almost three hours explaining my reservations on providing PPI, reverifying the information they are concerned about, and requesting my account be unlocked, which they refused. I've been a customer of theirs since the early XXXX, without incident. PayPal is not mandating this request to all their customers, and have singled me out, unfairly, without clear explanation or resolution options. They are holding my money in the account hostage unless I provide the requested PPI documentation, not allowing me to withdrawal or utilize my funds for traditional purposes. Their only workaround is my waiting 180 days until I was told the account will unlock itself ...? I looked through some of the Community comments posted on the PayPal site and you'll see this is a larger issue with many similar concerns/complaints.
Company Response:
State: MD
Zip: 21403
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal for no reason " permanently limited '' my PayPal account and placed a 180 day hold on my funds. I do not sell items online and do not receive money via PayPal so there is no chargeback risk to PayPal. I have had the account for years and use it only to purchase items like XXXX and relatively small purchases online. I have a balance of XXXX with PayPal and I do not intend to let them sit on it for 180 days. My email associated with my PayPal account is XXXX. Please have PayPal release my funds. The following is a portion of the message I received from PayPal : " You can no longer do business with PayPal ( Ref ID - XXXX ) From : XXXX XXXX ''
Company Response:
State: FL
Zip: 341XX
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I write in response to an issue with PayPal. I sold an antique bracelet on XXXX, and was provided with a shipping address to XXXX for the buyer. I shipped the bracelet via USPS with full insurance coverage, and after many weeks in customs in XXXX the bracelet was finally received by the buyer. Once she received it, she claimed the bracelet was damaged. I advised her that the bracelet was antique and had some cracks and chips as delineated in the XXXX ad, and further advised her that the bracelet was in customs and it was unknown to me whether or not it had been tampered with. Much to my dismay, PayPal debited my account for the full amount of the sale once the buyer opened a case, and left me with a negative balance. I am certainly eligible for Seller Protection through XXXX and PayPal, who are both jointly owned. Most disturbingly, however, is the fact that I never received the bracelet back from the buyer and it seems that her XXXX account has disappeared. I am hereby demanding that PayPal issue a full and complete refund back to my PayPal account.
Company Response:
State: CA
Zip: 90230
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal is holding all my money from my my account after selling something on XXXX for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: OH
Zip: 43701
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Other service problem
Subissue:
Consumer Complaint: I have a problem with my paypal account after i recieved money to take care of my brother who's not well.y first time of using paypal i was unable to use the money, paypal shouldn't be treating the users like this! My paypal name email XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal close my account on XX/XX/2020 for no reason and will not help me with getting it back up and going, with an amount of aproximately $ XXXX.i am not sure if this is some mistake as i assume it has to be.I have not able to get help from them for months, but i just remembered i could file a report on here as i feel they are not doing there job properly and it is affecting me a great deal as i used paypal quite frequently.My email linked to paypal is XXXX.
Company Response:
State: FL
Zip: 33126
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I've been trying to recover my paypal account. Its started when my money is on hold and i waited for many days before they returned it. I already send details for account limitation but they responded that i am permanently limited. Now i cant even convert my USD money to PHP. It always stated that " Were sorry, things dont appear to be working right now. Try again later. '' How can i convert my money and how to withdraw it? Can my paypal account limited becomes unlimited again? How? Thanks and i hope you could help me resolve my problems.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened an account in paypal. My business going well first paypal hold my all money by the reason of inconsistent payment and said it will be added in 21 days. And now they have permanently limited my account and hold my money almost XXXX $ in their account. Now they are saying that i have to wait for 180 days and i don't even know that what wrong i have done. I contacted paypal but they didn't reply me. I am attaching that mail they sent me
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A