Date Received: 2021-04-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months they said i would have to wait 180 days to be able to transfer my funds out which was on XX/XX/2020 so it has been more than 180 days but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX XXXX
Company Response:
State: CO
Zip: 811XX
Submitted Via: Web
Date Sent: 2021-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-19
Issue: Problem getting a card or closing an account
Subissue: Trouble getting, activating, or registering a card
Consumer Complaint: I have been trying to open this account with Venmo for a couple of months I have contacted them. Someone stole my identity and is using it to have acct. I tried to get them to close it down. Or remove my info because I want to open one but can't because someone else is using my phone number. Nothing was done after 2 hour 's on the phone. 2 months of trying to get them to fix the problem and it still isnt
Company Response:
State: WV
Zip: 253XX
Submitted Via: Web
Date Sent: 2021-05-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PAYPAL close my account without any reason. Paypal is scammer i need help. i sent all my personal document for verification process to PayPal. ( Ref ID - XXXX ) Paypal is not doing her job properly and that the reason. i am file a report here. Paypal is violating the rights of people by closing accounts to keep the money and so make your company grow with the money that is stolen from people. This company act like scammer. my email is XXXX I demand access to my account immediately. PayPal asked me for my identity documents with photo, proof of address and other documents, however they closed the account permanently and did not let me withdraw the money I have.
Company Response:
State: OH
Zip: 454XX
Submitted Via: Web
Date Sent: 2021-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal limited my access in my account that I can't transact with my paypal account or limited it for ever. So I can't withdraw my money in it and paypal said that they will hold it for about 180 days or a 6 months long. I just want to get my money or close my account so that I will get my money back.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no reason and will not help me getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is affecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account one day, and its says we can not do business with you anymore. The paypal balance on your account will be on hold for 180 days, after 180 days, you will be able to eligible to withdraw your paypal balance. However, when I was checking my paypal account, I saw NONE balance. I was shocked to see a transaction that posted by paypal, the note says, $ XXXX, paypal posting on XXXX XXXX to paypal '' paypal took the money from me while I, as the account holder, dont have any idea about that! That is definitely not fair and is illegal, as they are taking money from its users. Since it says, I can withdraw the balance after 180days, why they took the money from me? I was trying to reach them for help, but they can not help me. I think I can file a report here because they didnt do the right thing for me. And I need to get the money back. The email linked to my paypal is XXXX.
Company Response:
State: GA
Zip: 30501
Submitted Via: Web
Date Sent: 2021-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Any bank or card information linked to your PayPal account can not be removed nor can it be used to create a new account. You can still log in and see your account information but you cant send or receive payments. Funds in your balance will be held for 180 days, after which well send you an email with instructions about withdrawing your funds. Reference ID : XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal limited my account permanent without any reason. XXXX PayPal. ( Ref ID - XXXX XXXX The processor PayPal has infringed in a violation of my consumer rights. PayPal has closed my account to prevent me from withdrawing my money to my bank account. Send them all the documentation they requested, bank account, photo identification. According to PayPal, accounts are blocked for unauthorized transactions, disputes, or chargebacks. I have no disputes, I have no chargebacks and I have always used my account respecting the policies and use agreement that are established in PayPal. The reason for the limitation was due to the withdrawals I made to my bank account. My account is XXXX I am scared that this company will steal my money and not allow me to withdraw it. I enclose all the evidences of how this company does everything possible so that I can not withdraw my money Account ID : XXXX XXXX
Company Response:
State: NY
Zip: 145XX
Submitted Via: Web
Date Sent: 2021-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: we back XX/XX/2021 paypal put on hold my money amounting to XXXX US dollar but to date XX/XX/XXXX they email me that I can no longer access or use my money for withdraw even I made convertion to XXXX money they put on hold it up to 180 days and its too long I badly needed my money. My Paypal email : XXXX You can no longer use PayPal At PayPal, we value a safe community for our customers to do business. We noticed activity in your account thats inconsistent with our User Agreement and we no longer offer you PayPal services. Any bank or card information linked to your PayPal account can not be removed nor can it be used to create a new account. You can still log in and see your account information but you cant send or receive payments. Funds in your balance will be held for 180 days, after which well send you an email with instructions about withdrawing your funds. Reference ID : XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A