Date Received: 2021-04-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: my account has been limited by paypal permanently without any reason.It says I will be able to get the money on my account after 180days passed. However, I noticed that Paypal has stolen my money, they transferred all balance on my account, that is, {$2000.00} USD on XX/XX/2020 to their own account without my permission and even no notification was sent to me. I got no idea what happened to my own money!!! Please kindly help me out about this. I really need the money to pay bills. I deserve to get my own money back. the email linked to my paypal is XXXX.
Company Response:
State: OH
Zip: 44313
Submitted Via: Web
Date Sent: 2021-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: I did a money transfer to someone through PayPal supposed to be for an item instead the person sent me pills I opened a case with PayPal and because they had a tracking number they wont refund my money which was for {$520.00} I pd a person in XXXX but I got an envelope with pills in it from XXXX but PayPal will not refund my money please help thank you
Company Response:
State: MA
Zip: 012XX
Submitted Via: Web
Date Sent: 2021-04-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello Consumer Finance Team, I am reaching out to you to request an investigation on Paypal regarding their decision to permanently limit/banned my Paypal business account and holding my funds for 180 days. I have filed several complaints to their customer service, executive teams, escalation team, and other Paypal departments, regarding it since XX/XX/2021, but they all have turned a blind eye to my request to release my funds earlier as I need them for my digital business. There are several transactions that were involved in this complaint as Paypal has put a permanent limitation/banned on my business account. There is an Available Balance and Pending/On Hold balance and they won't allow any more transactions on my account nor release the funds left on my Business account since they have restricted my Account last XX/XX/2021. The transactions on my account are from XXXX to XX/XX/2021. Here are the details based on my Paypal Balances : Available Balance : Euro : XXXX EUR USD : {$420.00} USD Balance On Hold ( Pending ) : Euro : XXXX USD : {$960.00} I am reaching out to you to ask for assistance in releasing the above Balances on my account. Please help me out as I am just starting my digital business and Paypal is keeping my funds for 180 days which is unreasonable and they have not provided a valid explanation on their decision to permanently closed my account. I am looking forward to your assistance and positive action on this matter. Thank you and Best Regards, XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-21
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: On XX/XX/XXXX my Paypal XXXX XXXX account ending in XXXX was permanently closed. I was notified by an automatic email from Paypal that they suspected me of participating in fraudulent activity using my Paypal account after I requested password assistance with a login attempt. I explained to Paypal customer service that my VPN service interfered with another prepaid card service, who locked the account automatically, but resolved the issue 7 days later and determined the problem, reopening my account. It was explained to me again that Paypal acts within the service agreement signed by me providing Paypal 180 days to investigate fraudulent activity before being required to give access to funds in the account. After several unsuccessful attempts to work with customer service at Paypal, I filed a complaint with the XXXX XXXX XXXX XXXX XXXX and in the time period allotted by them, I received a response from Paypal that was an apology but also defended the security practices, and a request to verify my identity with customer service, for my account to be reopened. I was an independent XXXX for XXXX, which is a XXXX XXXX employer, who works with XXXX to provide immediate payment on my mastercard after a shift was worked. Three of those deposits did not register into my Paypal cashplus account that were made at the time the account closed. I contacted Paypal several times, and they showed no record of the deposit. I contacted XXXX, and they showed no record of a returned deposit, and referred me to XXXX. When I contacted XXXX, they also showed no record of a returned deposit, and further assisted in providing tracing information for the attempted deposits. They advised that the bank deposited to be contacted and request a trace on the deposits to determine where they were returned to. I contacted XXXX which is the bank for the cashplus card, and they directed me back to Paypal. I filed a dispute with Paypal customer service on XX/XX/XXXX for each deposit and later received a message in my Paypal account for each dispute, saying Paypal has no record of a deposit attempt and was directed to request XXXX to reclaim the deposits and reapply them to the account. I filed a claim on the issue of the deposits with the XXXX, which has a deadline of XXXX for Paypal to respond. First, if Paypal, as advertised on the career section of their website, is a progressive corporation that serves consumers to empower them, then they are not delivering on that statement. Accusing a customer of suspicion of fraud, to the extent of permanently closing their account and freezing their funds there, is the furthest thing from empowering your customers with service. I would have expected resolution within 2 days and a sincere immediate apology for the closing the account and the email which felt degrading to me in being accused of engaging in fraudulent activity. Because of the account being closed, I had no access to money for transportation and lost 3 of work, in addition to cancelling a scheduled shift at the last minute. 180 days is unacceptable, and to not receive action until an outside agency XXXX steps in, is also non-delivery of advertised corporate ideals. I received the same lack of service regarding three deposits. I am suspicious of Paypal 's practices in the newer direct deposit line, and find it disconcerting that they do not search deeper with tracing information offered, to the bank level to determine where the deposits are. In the first XXXX complaint, the apology given contained the statement that the 'frontline customer service ' employees do not have the training, but I also question the procedures of the limitations department, which isn't frontline, who never followed up with any information on investigations. Further, I challenge Paypal to present the documentation of investigations that were done on my account whose " findings '' were used to justify keeping my account closed with a freeze on money in the account. This was until XXXX helped resolve the situation. I am now pursuing the deposits, and also a XXXX complaint regarding them. This is the highest degree of mistreatment I have ever received by any company providing financial services.
Company Response:
State: AZ
Zip: 850XX
Submitted Via: Web
Date Sent: 2021-04-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I was sent a deposit of {$3200.00} on XX/XX/XXXX. PayPal closed my account for no reason and made me wait 180 days to withdraw my available funds. It is now XX/XX/XXXX ( 181 Days ) AFTER the restriction and closing of my account, and now they are telling me I have to wait until XXXX to withdraw my available funds.
Company Response:
State: MI
Zip: 48066
Submitted Via: Web
Date Sent: 2021-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2021, Paypal decided to " permanently limit your account as we found potential risk associated with it '' after I received funds from my husband 's account. The fund was for a business loan payment that we both owe. Not only did Paypal charged us fees for " goods and services '', but it is tieing up the fund for 180 days as an interest-free loan to Paypal. This is completely unacceptable to steal our money, charge us fees, and immediately prevent us from doing anything with the funds. I can't refund, withdraw, or send it out. This is stealing.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX "
Company Response:
State: NC
Zip: 28150
Submitted Via: Web
Date Sent: 2021-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-20
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I received an email stating that Im no longer able to use paypal or its services. They put my money on hold for 180 days for reasons they could not explain and that I have to wait 180 days. Ive used this service for many years and this is the first time Ive ever had to experience this all because my significant other sent me money that they owed me. They completely blocked my account and Im unable to even transfer my money to my bank. I have not violated any of their agreement terms so Im not understanding why I am no longer able to access my account.
Company Response:
State: NY
Zip: 10940
Submitted Via: Web
Date Sent: 2021-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hi, My Names Are XXXX XXXX XXXX. I opened a PayPal account and was using it fine until one day, paypal decided to limit my account and demanded some documents. I provided the documents but I received an email later that my account will be limited for 180 days and that afterwards I'll receive an email on getting my funds ( {$300.00} ). 180 days passed as stated and on XXXX XX/XX/2021, I received an email that my funds are eligible for withdrawal. This is when the problem started. I tried to link a XXXX XXXX account for withdrawal but it wasn't possible. I got an error " There's a problem with your account contact us to resolve this ''. I contacted them and on XX/XX/2021 and I got an email that I can now link my XXXX XXXX account to transfer my funds. I tried again but this time I got an error " Sorry we can't link that bank because it is disabled. Please try a different bank ''. I contacted them about this but no valid response. I then tried linking my VISA card that I've been usually using to transfer funds from my PayPal in the past. This I received an error " There's a problem with your account contact us to resolve this ''. I called them about this again but no valid response. Therefore, I can neither link my bank nor card to initiate a transfer based on the email they sent on XX/XX/2021 about the availability of my money XXXX {$300.00} XXXX. Please help me get them to allow me link my VISA card or bank to be able to transfer my funds. My PayPal email address is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I sold an item on XXXX for a total of {$870.00} after fees. That amount was transferred to paypal, which they are not allowing to be withdrawn. I've withdrawn two other sale transactions this month, and used paypal for shipping labels and fee payments with no issues. On XXXX, I contacted paypal in an attempt to resolve this issue. I was told that now, not prior to this transaction, that i need to provide additional information to withdraw these funds. They asked for supplier information, this is not applicable. They also asked for what items I was selling ; they have complete invoices for each item which includes description, pictures, shipping information and sales. After a few minutes on the phone it was very clear they were unwilling to help at all, stating that the funds will not be released.
Company Response:
State: OH
Zip: 45238
Submitted Via: Web
Date Sent: 2021-04-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A