Date Received: 2021-04-19
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: XX/XX/2021 XXXX XXXX. Called Pay Pal after noting email stating I had an unresolved charge of {$250.00} related to a dispute filed that had been resolved. See below : Hello, Our records indicate that you received a duplicate credit for the following transaction. Because you'll be getting money back from the financial institution, we've removed the crypto or the equivalent proceeds from your sale of the crypto from your balance. Dispute Case Transaction Amount : {$250.00} USD Dispute Amount : {$250.00} USD Transaction ID : Transaction Date : 2021 Crypto Removed : To add money, simply log into your PayPal account and click Add Money on your Account Overview page. 2. Logged into Pay pal and saw an outstanding balance for {$200.00}. 3. Called Pay pal to inquire about the charge and the discrepancy. 4. Explained the situation briefly ( and calmly ) to each representatives, after being transferred SIX times. I was on the phone a total of three hours trying to find out what had happened, since I knew - and had documentation - that the first dispute was resolved, with both pay pal and my bank. I had no record of a duplicate transaction with my bank, nor could I find any in the following actions. 5. Was told that the {$200.00} charge was a Charge back made XX/XX/XXXX on what XXXX, the Supervisor I was speaking to at this point, stated it was a recurring " Pay 4 ''. Meaning you make four monthly installments, as she explained. I stated I did not make this purchase. She said it came from my bank, and was charged on a card that had been deactivated about two months ago. Upon viewing the charge myself, it actually posted theXXXX. She went on to say that the problem was with my bank, and that I needed to contact them. She offered to look into it further " electronically '', and asked to put me on hold. I waited on hold for over 15 minutes, when the call was disconnected. 6. Called the bank, even though I had viewed my account during this exchange and found no charge as noted above on my bank records - past or current. Spoke at length with bank representative. She went back three months, and could not find the activity on my bank account. I also looked at my statements and could find no charges. Also went on to confirm that the dispute I had gotten the original email about regarding the {$250.00} was closed, and that no other money had been received from Pay Pal. 7. Attempted to call Pay Pal back. Was automatically routed to the Collections Division. I asked for the fraud division, when he refused, and told me I had to pay the fee ( Never mind this charge was only 3 days old and it was sent to collections! ) the representative accused me of saying that I refused to pay. I replied, " I didn't refuse to pay, I wanted to dispute it ''. I explained the situation above briefly, and told the representative I wanted to file a claim regarding owing the {$200.00}. He said he would transfer me. When he did, the call went back to him. He had a distinctive XXXX accent - please note he used a different name the next time I called. He told me I should just pay the {$200.00}, or my account would be reported by their collections department and would " reflect negatively '' on my finances. I said, don't you know that once it is a case that is put on hold it doesn't affect your credit while the case is open? He stated " Didn't you read the disclaimer? '' I hung up, very upset at this point. My credit is in the Excellent range - this was a great threat to my overall mental health and overall well-being. I have spent decades paying my bills on time and not being careless with my finances. 7. Attempted to call again. Collections answered, again - I also got the same representative with the XXXX accent, using a different name - again. I asked him if I could file open a fraud case against the charge he said my only option was to dispute it. He then attempted to talk me into paying the {$200.00} - again making threats by inferring it would reflect negatively on my credit. I just hung up, frustrated, worried and sorry I even dealt with this company in the first place. 8. After considering this matter for some time, I decided to pay the {$200.00}, just to be free of any issues with my credit and to prevent any more mental and emotional distress over the way I was treated - in lieu of trying to pursue any accountability with them. I also didn't want to waste more time as I had spent over half the day in an effort to straighten this issue out. 9. I have removed all my banking and credit references from the site. I unfortunately have to wait to cash in the little crypto I made, due to their site having connecting problems with 3 different financial institutions, at the present time. As soon as whatever technical problems their site is having now are resolved, I will remove my remaining crypto currency and immediately close my account. And finally, as an understatement, I'm leaving a less than stellar review.
Company Response:
State: WV
Zip: 26301
Submitted Via: Web
Date Sent: 2021-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2021 PayPal closed my account for no specific reason. They have frozen my funds also which is {$23000.00}. I have not been able to get help from them and I just remembered I could file a report on here. I feel they are not doing their job properly and holding my funds unjustly and it is effecting me a great deal. I have XXXX kids and with XXXX and the frozen account it is making my life very difficult. My email linked to my PayPal is XXXX XXXX
Company Response:
State: PA
Zip: 17522
Submitted Via: Web
Date Sent: 2021-04-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: paypal closed my account once i submitted the requested documents and will not help me to get it back up and running again.i am not sure if this is a mistake or a scam or what not.the money was given to me by family members for emergency reasons and being unable to access my money has put a bigger burden on me financially. not to forget that i paid a fee for what? for them to keep my money from me? i feel paypal is not doing business properly and i am very disatisfied with their business tactics. i have given no reason for paypal to hold my money from me. can you please help me with my situation? the email in relations to this account is XXXX my cell phone number is XXXX
Company Response:
State: UT
Zip: 84107
Submitted Via: Web
Date Sent: 2021-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal has scammer system and close my account after I sent all document. PayPal Close my account without any reason. PayPal XXXX ID - XXXX PayPal close my account for any reason. I sent selfie with my id, proof of address, and bank Information. I was waiting somebody can help to me but PayPal system is Automatic close and limited Account for avoid that I can use my money that I have. I m feel really frustrate and PayPal doesn't want help me with that issue. I have proof and evidence about my case. my email is XXXX and reference : XXXX XXXX. Paypal is not working appropriate with the customer.
Company Response:
State: OH
Zip: 43616
Submitted Via: Web
Date Sent: 2021-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-19
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I just opened PayPal account thinking it more convenient for me to do transactions oversea and I sold an item on XX/XX/XXXX XXXX it was XXXX And on XX/XX/XXXX I sold another item on XXXX for XXXX usd when the first payment came in they already put me on hold, then I ask why they just ask me to wait for few days just to make sure I send the parcel out show them the tracking number which I did after I posted it and the second item payment came in also same situation on hold also which I assume is normal in PayPal because Im new just joined them. Day past by and I keep messaging them until when they want to hold my money they just replied dont worry the money is yours they just want to make sure the item arrive to customer only will release. Item already arrive on XXXX XXXX and my pay still on hold and next thing i know I received an email stating I no longer can use PayPal without any explanation and hold my money for 180 days .it just XXXX transactions and they do this to me! please help me tq
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I understand the need to limit some accounts to review for potential risks and I'm familiar with the User Agreement and I strongly believe that I have not violated any policy or law. the account limitation didn't give me a fair opportunity to explain my business model or provide adequate file space to upload all the documents that were requested. in order to fairly review my account, PayPal should inspect the 'Supplier invoices ' and the Contract between me and the supplier for reselling and distributing the supplier 's products, and because the limitation page didn't provide sufficient space I didn't upload the Contract. ( I messaged the customer service because it was an error when I tried to upload the documents ) YOU CAN CHECK THE MESSAGES. I'm happy to provide any further documents or perform any steps if required. If " risk '' is still a concern, then feel free to place a fixed or proportional amount of sales in the " reserve account '' if you believe this provides the assurance you need. My email linked to my PayPal account is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: i currently reside in XXXX XXXX and i have a XXXX 's paypal account that i created when i was working in the XXXX. I have been using that account for withdrawals and that account is also my primary source of income as i have lost my job due to covid and im forced to make ends meet using online businesses. i have been using the account without an issue for a 2 months and suddenly when i have received a huge sale, i tried to transfer the money to my account and paypal has restricted the account and i cant use it for 180 days. i also do want to say that i have currently shifted my place of residence in XXXX and used a new pc to log on to my account i suspect that this could also have a hand in restricting my account. I have really done no mistakes that could have occurred to this issue so i you could please look over my case i would greatly appreciate it. Also i have sold a few products on XXXX XXXXnd sent the receipts to paypal but they didnt seem to acknowledge them and i do have a few customers that are requesting a refund but i am unable to refund them of their money because of this issue. My Paypal email is XXXX and it is also my personal email so feel free to reach me there.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-19
Issue: Other transaction problem
Subissue:
Consumer Complaint: Tried to sell my bitcoins ( ~ {$11000.00} ) via the mobile app and site, on XX/XX/18 Both return an error saying there is some problem but didn't say what. Tried reaching out to support to get it fixed, no real response, got put into a " queue ''
Company Response:
State: NJ
Zip: 07306
Submitted Via: Web
Date Sent: 2021-04-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-19
Issue: Money was not available when promised
Subissue:
Consumer Complaint: i have an account at PayPal NAME- XXXX XXXX . Email id- XXXX. my only mistake was I was a new user of paypal and was not familiar with terms and conditions, I missed to give my some id cards when they have sent A Email. I received my first order on etsy on XXXX XXXX of three painting and i have updated the Tracking detail on Paypal, but after that they locked my account permanently, and freeze my fund {$180.00} for 180 days. I sent many emails and requested them I am ready to give whatever ID they need from me, it was just that I didn't know about this before. but they are not helping me or not giving my money, they said that At PayPal, we value a safe community for our customers to do business. We noticed activity in your account that's inconsistent with our User Agreement and therefore can no longer offer you PayPal services. when my client is so happy with my painting, attaching her feedback with this complain, why they are holding my payment. i am a poor XXXX spent money on painting, sending couriers, paid fees of XXXX but now I AM IN BIG TROUBLE NOW, this is first time when i sold my painting in international market and this unfortunate thing happened with me, i beg for your help. please please please help to get my money back asap.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: In 2019, I tried to do business on XXXX. Because offline business was not very good, I had some products in stock, so I sold my goods on XXXX at a low price, but PayPal didn't know why it took my money away. As a result, my present life is difficult XX/XX/2019 PayPal - negative {$6700.00} XX/XX/XXXX Transfer P PayPal - negative {$6700.00} XX/XX/XXXX Transfer Loading transaction details for PayPal - negative {$6700.00} XX/XX/XXXX Transfer You reported a problem with this transaction. See the status of your case in the Resolution Center. Paid with Balance {$6700.00} Transaction ID XXXX Seller info PayPal Note {$6700.00} USD ; PayPal Posting Date : XX/XX/2019 ; Payment to : Paypal ; PayPal 's damages caused by Acceptable Use Policy violation
Company Response:
State: TX
Zip: 754XX
Submitted Via: Web
Date Sent: 2021-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A