Date Received: 2021-04-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: GA
Zip: 30606
Submitted Via: Web
Date Sent: 2021-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-20
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I received payments in my paypal account email XXXX after a day they limited my account I submitted proof but they locked me out of my own account and did not returned me money now they are asking me to wait for 6 months for my own money which is completely unfair it was my mistake that i joined paypal
Company Response:
State: CO
Zip: 802XX
Submitted Via: Web
Date Sent: 2021-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-20
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: This was my first time doing business on XXXX, and I was a beginner, so I sold a few items at a lower price. Later, due to family reasons, I stopped selling on XXXX. My money has been in Paypal, but I don't know why Paypal stole my money XX/XX/2019 PayPal - negative {$6500.00} XX/XX/XXXX Transfer P PayPal - negative {$6500.00} XX/XX/XXXX Transfer Loading transaction details for PayPal - negative {$6500.00} XX/XX/XXXX Transfer You reported a problem with this transaction. See the status of your case in the Resolution Center. Paid with Balance {$6500.00} Transaction ID XXXX Seller info PayPal Note {$6500.00} USD ; PayPal Posting Date : XX/XX/2019 ; Payment to : Paypal ; PayPal 's damages caused by Acceptable Use Policy violation
Company Response:
State: AL
Zip: 361XX
Submitted Via: Web
Date Sent: 2021-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is affecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. I had been with paypal for few months using it solely for Swappa.com. I did a pretty good volume for the past few months. Even with having a XXXX XXXX linked with my account and Ive done everything right and legally, I wasnt even given a chance to appeal my case. All the documents they asked for were submitted and even having a XXXX XXXX didnt even matter to them and they just shut the account down permanently which is totally unfair. Im just doing everything to keep my family afloat during this trying times by doing reselling business. My email linked to my PayPal is XXXX XXXX
Company Response:
State: NV
Zip: 89148
Submitted Via: Web
Date Sent: 2021-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: I started using my XXXX account in XX/XX/2020 to trade cryptocurrency after that service was added to Paypal. From that time, I was trading and taking profits which were transferred to my bank accounts as needed. I was also transferring money back to Paypal to purchase cryptocurrency again when the prices rose. In other words, I was making a small income from these trades. Suddenly, on XX/XX/XXXX, I had a message in my Paypal account saying my account was limited and I had to submit various pieces of information to have it restored. I sent a photo of my drivers license and a photo of my bank statement as requested. Another request was to explain a transaction but when I opened the page to do that, there was no transaction listed that needed to be explained, so my response was " What transaction? '' On XX/XX/XXXX, I got an email saying that my account was restored. I began trading again and transferring money between accounts and on the XXXX, I had another message in my Paypal account saying it was limited again. Paypal requested the bank statement and an explanation of a transaction again. I sent the bank statement and because there was still no transaction listed to explain, I responded " What transaction? '' again. On the XXXX, I got an email saying my Paypal account was permanently limited and that I could no longer use Paypal. It went on to say that my funds would be kept for 180 days. What is left in that account is cryptocurrency whose value is fluctuating. At the time of the account being locked, the value was over {$1000.00}. Today, its value is {$880.00}. It may have less value or more value in 180 days but it should be my decision whether to hold it, buy more, or sell. I want and need that hold released at least long enough to have the cryptocurrency value back to what it was before the account was locked. Then, I will gladly remove it and have no more to do with XXXX.
Company Response:
State: TX
Zip: 75040
Submitted Via: Web
Date Sent: 2021-04-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, PayPal recently closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX.
Company Response:
State: VA
Zip: 23832
Submitted Via: Web
Date Sent: 2021-04-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-20
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Paypal has been refusing to return my money since XX/XX/2020. I XXXX the company and the judge ordered them to pay me the money but PayPal has refused to do so. I am owed {$5700.00}.
Company Response:
State: CA
Zip: 90018
Submitted Via: Web
Date Sent: 2021-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-19
Issue: Other transaction problem
Subissue:
Consumer Complaint: Below is a description of what happened which I posted to a PayPal community thread here. It did not happen just to me XX/XX/XXXX It happened again with a recent transaction : the transaction ( again, to the animal rescuer in XXXX but to his personal PayPal account, not to his veterinary clinic 's PayPal account as the first transaction ) but a day or two later, the transaction went through without a request for further information. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - I sent money to a veterinarian in XXXX just south of the California border. It was to contribute to medical bills for a dog brought to them by a rescuer in the area. He saves street dogs from horrid conditions and death. He is a friend of a friend, I follow him on XXXX, I know he is legitimate. The donation gets converted to XXXX which may or may not be relevant. It was funded by my credit card ; I had intended to fund it from my bank account but forgot to change from the default. I am unsure if the funding source is relevant. In the memo, I had put " FOR [ name of rescuer ] / XXXX [ this is the name of the dog to whose medical care I was donating ] '' I got an email that the account was put in limitation. They asked for the DOB of the rescuer. I found this thread last night and called PayPal this morning after a pointless attempt trying to send them a message which doesn't have any way to get you to an actual person. The first rep I spoke with explained that this information is required, that they can not lift the limitation or cancel the payment. She said that the recipient would be asked the same question to see if it matches. I told her that I had almost put just the dog 's name in the memo field and I wanted to resolve this issue based on what I would have been asked if I had done that, that I was not asking someone who knows me only through my prior financial support to his rescue efforts on XXXX for his date of birth. She put me through to a supervisor. This guy told me the same thing but he explained further that this is based on government regulations and that PayPal has no choice. He further clarified that my account is not limited in any way, only that this transaction can not go through until it is resolved. Based on something I saw in their help section, though, I would not be allowed to close the account, which I prefer not to do anyway. He said that if I provided the information requested, then the issue would be resolved pretty quickly. If not, they would continue their investigation of the transaction without it but it would take much longer, possibly months, before the transaction was either put through or canceled. So I decided to leave it up to the rescuer as to how he wanted me to handle it. He said this happens often and it is ridiculous the kind of information that is requested. He then gave me his DOB. Since the vet will have to do the same thing and I don't know how quickly he will have time, we'll see how long it takes and whether the transaction is allowed to go through. Anyway, perhaps knowing that this isn't actually PayPal but XXXX requirement will be helpful information to someone here. Also FWIW, I got through to PayPal customer service by phone pretty quickly by entering the code given to me while going through the process after clicking " Contact Us '' at the bottom of the page ( any page, I think ).
Company Response:
State: MA
Zip: 017XX
Submitted Via: Web
Date Sent: 2021-04-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-19
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Dear, I received letter from XXXX XXXX XXXX , XXXX indicating I owed {$530.00} to PayPal, I dont know how I can owe PayPal usually I buy something and I pay PayPal and PayPal pays It to merchants, I called PayPal about It as fraudulent and PayPal couldnt provided me how i owed It and what but they closed the account as fraudulent now XXXX XXXX asking me to pay for something that I didnt purchased, I called PayPal again today I was told we dont own the account so I called XXXX XXXX and I told them that was fraudulent and PayPal closed It as fraudulent
Company Response:
State: CA
Zip: 92503
Submitted Via: Web
Date Sent: 2021-04-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A