Date Received: 2021-04-15
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: I got my stimulas check it says I can put it on my account but won't let me I'm far away from any banks but need the money what good does it do to lie to me saying I can deposit it when I cant
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My Paypal account has been permanently limited/blocked and was sent an email that I can no longer use Paypal and would be able to get my funds released after 180 days. They haven't specified as to what was the reason my account would be blocked. As they have requested, I provided proofs or kind of explanation that the payment I received was from a sale of digital goods and services on my Paypal account, thus, no tangible items were involved, no physical items to be shipped, etc. However, I was able to explain what the source of payment was for, which was for the virtual transactions of goods and service I provide for online gaming like, level-up tasks and online gaming items I sell, which are all virtual items, no physical items that needs to be shipped. I would like to ask for your help to restore my account and access my funds through Paypal. My Paypal account email : XXXX XXXX : XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal Issued me 2 temporary limitations on my account, after getting all my valid information they Permanently banned me from using their services and refused to let go of my funds. On XX/XX/XXXX, XXXX Paypal lssued me A " temporary Account limitation because I received money from a family. They asked me for my personal information, which I provided with all my valid info and so, they promised me to Restore my account so I can withdraw my Balance. Two days after, they sent me another " temporary account limitation '' that required me to send a Valid ID. I sent My ID from the XXXX XXXX and they accepted it. On XX/XX/XXXX XXXX, they sent me an Email that says my account is " Permanently Limited '' which I don't deserve since I did not violate anything and was simply receiving my money. On the same day at XXXX, they sent me another email saying my " Account is partially restored '' but when l checked it on my PayPal account, IT IS STILL PERMANENTLY LIMITED. I have a balance of XXXX. XXXX on my account which is needed to purchase an equipment for my XXXX XXXX, however, this PayPal is prohibiting me to withdraw or transfer my money. I messaged them countless times on XXXX, XXXX and XXXX but they only responded with unethical reasons and fake promises to restore my account. After banning me from using PayPal, they stopped responding to my complaints.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-15
Issue: Money was not available when promised
Subissue:
Consumer Complaint: This in in regards to my paypal they hold my money and said wait for 180 days.Im an online seller of virtual products to support the needs of my family in this time of crisis since i dont work anymore due to covid 19 and why they hod my money its my hard earned money.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-15
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Hi ..I was recently banking with PayPal inc. as one of my digital banking apps and decided to do my income tax and stimulus deposits with PayPal due to other banks I have not being with me at the time of filing my taxes and stimulus check with a e-file co..now I had problems with my income tax for the reason of irs not being able to do it for the reason of not being identifying my status online which I fixed right away by going to office of irs and showing my Texas I.D card and my XXXX document for the verification ... I was just glad to be back on the way to recovery on years of financial disaster in past 2 years because of all the coronavirus problems and being not able to do much as a young mother I struggled daily to eat and feed my children and my income was very limited..Now the irs sent my money to Paypal and I was estatic to get it ready to buy a vehicle because for years I had nothing and my kids and I needed it for my work and so I went to try to get a transfer on XX/XX/XXXX to my other bank because I had recently lost my card for Paypal and we'll I called them but they refused to let me touch my money they said because I had to wait for my card..I asked them to please let me transfer at least some of my money because we were hungry and they refused to get me the money because they said because I used a VPN I had to wait for my account to be reviewed by the security team and my card to be mailed out for my 5 to 7 business day wait..I starved almost 3 days and gave myself a little bit of a anxiety but I made the week ... I called back and they totally were rude with me and made me feel little by saying my account was cancelled and put on limitation for the reason of fraudulent activity and security issues I committed in creating the account.Lying to me I got angry because they said they would explain it to me and made it clear I would not be able to receive my money for 180 days and I wouldn't be able to get it reversed.i cried and explained I had not did anything to jeopardize my money or company and told them I needed access to the money but they said no and don't ask for the money because no one at paypal would do anything to help..I had my stimulus check sent on XX/XX/XXXX to my account and they made my life even more miserable and sent it back so now the irs will have to send a check to me instead but it will take up to 4 weeks and I'm very limited on any help to make it the next week 's ..I lost my job due to not being able to pay for my transportation and again have no food even to be ok for next weeks..I had to wait 6 weeks since I filed and wanted my kids to have new things and be happy because their babies still but this wicked company has for what I believe the greed of making interest on my money because I wanted to transfer it to my other bank they chose to wrong me because I am innocent 100 % of any wrong doing and all because I was trying protection for my internet i paid a painful price..i never heard of this is idea that you couldn't protect urself from hackers or be punished by the bank you use for my account.PLEASE HELP ME TO GET THE ONLY MONEY I HAVE TO GET MY LIFE IN ORDER AGAIN, I HAVE NO WAY TO BE ABLE TO MAKE IT FOR MY FAMILY AND THEY REFUSED TO MAKE IT RIGHT AS I STARVED THEY REJOICE TO THINK THEY HOLD WHATS MINE TO PROFIT INTERESTED MONEY FOR 6 MONTHS.., IM SAD AND ASK FOR A WAY TO SAFETY IN ORDER TO LIVE NOT BE PUNISHED UNFAIRLY ... THANK YOU AND PLEASE SEND ME A REPLY FAST DUE TO MY URGENT SITUATIONS ... XXXX XXXX XXXX XXXX
Company Response:
State: TX
Zip: 79107
Submitted Via: Web
Date Sent: 2021-04-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-16
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for 180 days without any reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for week but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: IN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: XXXX wrongfully charged me for a service that I did not order, through PayPal. The funds were not available to cover it and I attempted to let them know. They still forced the transaction and instead of PayPal rejecting the cost, they forced a cash account that had no funds to create a debt. I attempted to file a complaint with PayPal and their issue is that the service was close to what the original order request was ordered and not that the charge should have never taken place since the funds were unavailable. So I wouldlike to file a complaint against PayPal for their wrongful transactions.
Company Response:
State: WI
Zip: 53212
Submitted Via: Web
Date Sent: 2021-04-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal has notified me that an item that has been on XXXX for over 3 years finally sold. Now paypal will not allow access to my account ( which I have not used in over 3 years ) I want my XXXX {$250.00}
Company Response:
State: TX
Zip: 78634
Submitted Via: Web
Date Sent: 2021-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no specified reason, just saying for my protection for 180 days it had been way over that period of time. They sent me an email saying my balance is available for withdrawal now but its is not allowing me and they are not providing any help. I don't know if this is some mistake with their system. It has been months now I have been living without my benefits but I was just told I can make a report on her by a friend if I feel like they are not properly doing their job. This has affected me too much as I use this as my deposit for my corona benefits. My account is XXXX XXXX XXXX XXXX
Company Response:
State: NY
Zip: 11212
Submitted Via: Web
Date Sent: 2021-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no reason they holding my money which I really need.And would not help me getting it back up and going Im not sure if this is a mistake as I assume it has to be I have not been able to get help from them for days calling holding hours on phone, This has greatly affected my business during this Covid time. I would really appreciate if you guys can help My email for PayPal is XXXX XXXX
Company Response:
State: CA
Zip: 95330
Submitted Via: Web
Date Sent: 2021-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A