Date Received: 2021-04-21
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Received a debt collection from XXXXXXXX XXXX saying I owed money to PayPal on the amount of {$1200.00}. Culprit used my name and number but after calling PayPal I realized they used a different email. XXXX. Paypal collection says that the account was closed in XX/XX/2019. I received no mail from PayPal before it went to XXXX XXXX.
Company Response:
State: CA
Zip: 91205
Submitted Via: Web
Date Sent: 2021-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, Hope you are doing great, So PayPal closed my account recently for no reason and will not help me with getting it my funds and account back. I am not sure if this is some mistake as I assume it has to be. Their customer service representatives barely speak XXXX despite supposedly representing a multi-billion dollar company and have been unable to help me. I really hope this report will solve the issue as quickly as possible. In my point of view, I feel they are not doing their job properly and it is affecting my daily transactions as I used PayPal quite frequently. Here is the email of my PayPal : XXXX I hope once again, that this issue will be solved Have a good day, XXXX
Company Response:
State: WY
Zip: 82801
Submitted Via: Web
Date Sent: 2021-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XXXX I use PayPal in order to run my online XXXX XXXX. PayPal is required in order to sell clothing on XXXX which is what I do. None of my clothing could be considered counterfeit or anything that would be considered a violation since I make a good portion of my clothes! I logged on to PayPal in order to get my {$800.00} that I have stored in there from my shop, and it is telling me that my account has inconsistencies with the user agreement and that I am no longer able to use that PayPal or create a new one. I need the money that is in that account relatively soon and I also need to have that account in order to maintain selling my clothes on my shop. PayPal is of no help and has not helped me whatsoever.
Company Response:
State: AL
Zip: 351XX
Submitted Via: Web
Date Sent: 2021-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal has closed my account down for no reason at all and told me they is no way for me to get the money in my account back. Im not sure if this is a mistake but I assume it is. They told me to wait 180 days for my money and that is something I cant do, I feel like they arent doing their job properly and this is effecting me as I really need the money in my account. My email link to PayPal is : XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XXXX, 2020, paypal took the money from my paypal account, the amount is $ XXXX. They says the funds will be on hold for 180days when they put a limitation on my account, but when I checked my account recently, I noticed the money was gone, it was taken by paypal already, and I, as the account holder, don't know it at all. They took money from users without authorization from its users, which is unacceptable. I wish you can help me to solve this issue. I don't think I did anything wrong when I was using paypal, and I got so disappointed about this company. The email linked to my paypal is XXXX XXXX
Company Response:
State: CO
Zip: 80501
Submitted Via: Web
Date Sent: 2021-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: To Whom it may concern : On XX/XX/2021, a dispute/complaint has been reported to Venmo and was put in place regarding a security issue and fraudulent charge through Venmo. A stop payment was put into the bank on Saturday, XX/XX/2021 due to the fact that we could not connect directly with anyone at Venmo. Initial call attempts on the weekend of XXXX XXXX, with Venmo were diverted to bot chats. However, an email/chat ( only way available to contact Venmo, unless on hold for hours ) was sent to Venmo to inform them that a fraudulent charge was pending and should not be paid. I have subsequently received an e mail saying that the complaint/dispute was not substantiated. That response was on Sunday XXXX. I have tried to contact Venmo on numerous instances regarding this matter. On XXXX there was a chat with a XXXX XXXX, at which time I stated that the matter was security and fraud. The call was dropped and no one from Venmo attempted to follow up after the fact with me regarding the statement of fraud and security. On XXXX I was on the phone with Venmo for over 1-1/2 hours, ( Hold time was over 30 minutes for each person ) trying to get the matter resolved and the initial phone call was dropped when I asked to speak to a supervisor. The first phone call on XXXX was with XXXX who transferred me to a supervisor and the phone call was disconnected. I then spoke to XXXX who registered the complaint and transferred me to his supervisor XXXX. XXXX was unable to answer any questions and basically advised us that our only alternative was to seek legal assistance. XXXX advised us that the account specialists do not take direct phone calls and her manager does not take direct phone calls. She advised that documentation to substantiate the claim would be necessary to reverse the claim. However, the bank is stating since I stopped the payment there is no basis for a claim. I received an e mail after the initial phone call on XXXX was dropped from a supervisor who said they looked into the matter and reiterated that the charge was not substantiated. First and foremost, the customer service at Venmo is horrific. The fact that we can not get someone on the phone that can assist in an attempt to find a resolution to the matter is beyond frustrating. Second, the inability to contact a live person directly to report fraud and security issues seems a bit disconcerting. The only documentation that we could provide is a letter from the bank that states we reported the pending charge as fraudulent and put a stop order on the charge. Venmo was advised at that time that the pending charge was fraudulent and not to pay the monies. Venmo was informed on several occasions that this was a Security issue and Fraud. Venmo continues to have this charge as outstanding and paid the Fraudulent recipient. I have no idea if they even investigated the account that received the monies XXXX XXXX. In addition, I have had no prior connection on Venmo to this account, nor have I ever transferred or received that amount of money. I am a college student and I am finding this an extremely difficult situation. The fact that my credit could be compromised due to the fact that an entity such as Venmo does not follow up on complaints is beyond my comprehension. Desperately in need of assistance. XXXX XXXX
Company Response:
State: NY
Zip: 11694
Submitted Via: Web
Date Sent: 2021-04-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2020, an amount of {$14000.00} USD was stolen by PAYPAL. Paypal closed my account for no reason and will not help me to get it back up and going. I believe that was a mistake, but I can not do anything about it. Then, paypal informed me that the balance on my account will be on hold for 180days, after that, they will send me an email and let me know when I can withdraw that balance. However, the balance was transferred from my paypal account to PAYPAL itself. As the account holder, I even don't know anything about that payment, because don't want to let me know. They took the money without my permission. I just remembered that I can report this to CFPB and get help from you. My email linked to this paypal is XXXX XXXX
Company Response:
State: OK
Zip: 741XX
Submitted Via: Web
Date Sent: 2021-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2020, $ XXXX has been transferred from my paypal balance to PAYPAL without my authorization. At the first stage, paypal says there is a problem with my paypal account and they didn't tell me what happened but closed my account without a reason, then they told me I can withdraw the balance after 180days, because the money will be on hold for 180days first. However, when I checked my account on XX/XX/XXXX, I found NONE balance on my account, so I checked the recent activity and found the balance was transferred to PAYPAL. I tried to get help but it seems very useless. I thought I can get help from CFPB. The email linked to my paypal is XXXX.
Company Response:
State: TN
Zip: 38114
Submitted Via: Web
Date Sent: 2021-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2020, paypal transferred my the total amount of $ XXXXUSD of my paypal balance to PAYPAL . I was supposed to withdraw that amount. Paypal says, the funds will be on hold for 180days and then it will be released. afterwards, i can withdraw it to my own bank. However, they lied. they just stolen the money from me and I even didn't notice that until I checked my recent activities and found none balance at all. I tried to reach paypal for help, but no response at all. I want to get the money back. This is really important for me and my family. I heard CFPB can handle issue like this, that's why I am reporting this to you. Please help me to get the money back. The paypal email I use it XXXX XXXX
Company Response:
State: CA
Zip: 90016
Submitted Via: Web
Date Sent: 2021-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A