Date Received: 2021-06-03
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX, {$190.00} was taken from my bank account by PayPal. They claimed that the charge was an authorized recurring charge to pay XXXX and the App Store. I contacted XXXX and the App Store, but there was no such recurring charge and they did not receive the funds. PayPal support just closed the case claiming that I had authorized the charge.
Company Response:
State: MN
Zip: 55416
Submitted Via: Web
Date Sent: 2021-06-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-02
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I had {$1900.00} taken from my checking account by Venmo from a scam email over 5 weeks ago. Venmo admitted that it was fraudulent and was supposed to send me a check which they never did. I have emails and texts messages from the company admitting the mistake but have not received my money back.
Company Response:
State: NV
Zip: 89511
Submitted Via: Web
Date Sent: 2021-06-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2021, I made a purchase through Paypal for a pair of shoes. While paypal was the payment processor, the payment method was my XXXX XXXX XXXX credit card. The total amount for this transaction was {$69.00}. The paypal transaction ID is XXXX. On XX/XX/XXXX, I receive the item from the seller, but it was not the item that I ordered. I opened a dispute with paypal. Between XX/XX/XXXX and XX/XX/XXXX, I was working with the seller and Paypal to come to a resolution. The seller wanted me to pay international return shipping to send them the wrong item they sent me back to them. I didn't think that was fair that I had to pay for return shipping because the seller sent me the wrong item. On XX/XX/XXXX, I opened a dispute with XXXX XXXX XXXX since it didn't look like I was going to be able to get my money back through Paypal without paying {$30.00} in return shipping. XXXX XXXX XXXX issued me a provisional credit of {$69.00} while they investigated the claim. On XX/XX/XXXX, Paypal told me that I was able to get reimbursed for shipping through a separate program that they have. With this knowledge, I went ahead and returned the item and paid the {$30.00} international return shipping. The seller then issued me a refund for the item, and Paypal covered the return shipping cost. At this point, I had been fully refunded so the disputes were then closed with both Paypal and XXXX XXXX XXXX. Everything was good at this point. XXXX XXXX XXXX told me they would take back their {$69.00} provision credit since I had been issued a refund through Paypal. That was good, i only needed a single refund and not two. Everything was good until XX/XX/2021, when paypal contacted me to tell me that they were taking their refund back since I had opened a dispute with XXXX XXXX XXXX and received a credit for them. Their claim is that I received a " double refund '' for the same transaction, so they wanted their money back. What they didn't know is that the dispute with XXXX XXXX XXXXXXXX was closed, and XXXX XXXX XXXX took their provisional credit back. Paypal has now left my account in a - {$69.00} balance. Both companies refuse to reopen the dispute since " a dispute can't be reopened once it is closed ''. I've attached several screenshots with annotations showing what happened. One is the Paypal transactions, and the other is my bank statement showing the two charges and two refunds. The final one is the email from paypal where they are now debiting me another {$69.00}. In summary, I opened up disputes with both companies for the same transaction, and both companies gave me a refund. I then told XXXX XXXX XXXX about the Paypal refund, so they took their credit back ( rightly so ). Months later, paypal found out about the dispute and decided to ALSO take their refund back. This leaves me out {$69.00} for a transaction that should have been refunded. Both companies are not helping since the disputes are already closed, and their policy is to not re-open closed disputes.
Company Response:
State: WA
Zip: 98370
Submitted Via: Web
Date Sent: 2021-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-02
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I received a email from PayPal on XX/XX/XXXX that PayPal is going to withhold my account balance for 180 days without any reasonable explanation. Then PayPal withdrawal the remaining balance of {$300.00} on XX/XX/XXXX from my accounting citing correction reasons and failed to disclose what's the detail charges. PayPal customer service failed to provide any reasonable explanation towards the freeze on my account and refuse to return my money. Therefore, I am filing a complaint again PayPal.
Company Response:
State: CA
Zip: 95758
Submitted Via: Web
Date Sent: 2021-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them but I just remembered I could file a report on here as I feel they are not doing their job properly and it is affecting me a great deal as I used Paypal quite frequently. My email linked to my Paypal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/21 I received an email from Venmo asking for {$400.00}. The picture, name, and ID all match my wife 's account so I paid it. As soon as I paid it, the picture changed to a woman who was not my wife, and the name changed to @ XXXX. I feel like Venmo should have better protected our accounts and not allow a scammer/hacker to use my wife 's name and picture. I contacted Venmo and they refuse to look into it or try to recover my {$400.00} from the scammer. I also contacted XXXX XXXX XXXX XXXX County Police and they were hesitant to grant a police report because they said there is no way they will catch the scammer and that will be the only way to get my money back. I place my trust in Venmo to protect my accounts and not allow hackers to use my wife 's info. Venmo says they are not responsible but I have seen very similar cases on this site when Venmo refunds the full amount which is usually over {$400.00}. I am asking Venmo to refund me the full {$400.00}. Screen shots are attached - take note of how the name and picture change once I paid it. Thank you
Company Response:
State: DE
Zip: 19803
Submitted Via: Web
Date Sent: 2021-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, I opened a paypal account recently, using my gmail account XXXX. I just wanted to explore paypal to see how it works, but for some reason I get the message saying that my paypal has been permanently disabled due to fraudulent or stolen information provided by " me '', I really don't think paypal is reliable to use, because they just steal people 's information. After providing my drivers license and SSN then they permanently limit my paypal. I'm not so satisfied with this. Please kindly look into this Kind regards XXXX XXXX
Company Response:
State: TX
Zip: 79106
Submitted Via: Web
Date Sent: 2021-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. Also we can't pay for the medicine that we need to buy, just because they are holding our money. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal has permanently limited my account without any reason and warning so I have funds in my PayPal account I want to restore my ccount my PayPal account is XXXX XXXX
Company Response:
State: CA
Zip: 91406
Submitted Via: Web
Date Sent: 2021-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. All I do with my personal account is buying. There is no selling and I pay all of my bills on time. Now all my credit cards are declined from the paypal system for no apparent reason and explanation. I have couple paypal accounts. They were limited but now they have already been restored after I uploaded my documents. This is the account that is in ban under my infos which I believe is the cause why I am unable to use paypal services via my cards even after my limitation has been restored. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''. Wanted solution : Reinstate my account and uplift ban and declines for my credit cards. XXXX Credit XXXX Credit XXXX XXXX XXXX Credit XXXX Credit All these cards belong to me and my mom. None of them is stolen cards, and I have not had a single payment that's not paid off. I don't owe paypal any money nor would I have any chance to owe them any money because I am not a seller and I am not using their business account functions. I don't understand why paypal bans me from using my credit card when it isn't even a banking system. I am just trying to purchase as a consumer and I pay all my bills on time with absolutely no delay yet paypal bans me for no reasons and explaination. And I can't use my CC now on its platform no matter how many new paypal account I have recently made. I feel mistreated for being seen by this company as scam, dishonest, or high risk users. I don't know why they ban me. They never explain nor could their customer service team help me out.
Company Response:
State: CA
Zip: 91776
Submitted Via: Web
Date Sent: 2021-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A