Date Received: 2021-06-05
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: In XX/XX/2020 Paypal closed the account I was using for selling online and they did not give me a reason. Prior to them closing my account they were holding my money saying that I had to prove items were shipped and money would be released when the items were delivered. I provided tracking and all items were delivered but still they were holding my money. Out of nowhere I logged in and was told my account was limited and I could no longer use Paypal. No reason given. I was then told that they were going to hold my money for 180 days, no reason given. As the 180 mark was approaching I logged into my Paypal account to see what needed to be done to make sure my money was released and I see that on XX/XX/2020 they transferred the {$1500.00} they were holding out of my account to themselves. I called to get help and they basically said we are keeping your money, we won't tell you why and there is no one you can talk to about it. Plain and simple, Paypal just stole {$1500.00} from me. I did not violate any terms of service and if I had, the closing of my account would have been sufficient. It does not give them the right to take my money and nothing I may have done warrants them keeping it.
Company Response:
State: FL
Zip: 34609
Submitted Via: Web
Date Sent: 2021-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me getting it back and going I am not sure if this is some mistake as I assume it has to be I am not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal guide frequently my email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello I'm XXXX XXXX and I'm XXXX years old, I created a paypal account, but they permanently limited it. Telling me that I can't use paypal anymore after providing them with all of my details and SSN, I will like my account to be restored
Company Response:
State: NC
Zip: 287XX
Submitted Via: Web
Date Sent: 2021-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I was about to withdraw my money in PayPal and my request got rejected, PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for days but I just remembered I could file a report on here as I feel they are not doing their job properly and it is affecting me as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-05
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I am a small business owner. I used PayPal as my on-line point-of-sale. In XXXX, they froze my account with my money in it ( {$21000.00} XXXX with no notice or explanation. When I inquired, they could not explain why the account was frozen, but said my money would be released in six months. No details were given despite my persistent questioning and I was not requested to provide any documentation Six months later ( XX/XX/21 ) I called to check on the status. The {$21000.00} in the account had been transferred out, directly into PayPals corporate offices account. They could give me no details as to why this money was being taken from me, will not provide documentation to explain my apparent fault, and will not provide a supervisor to elevate my inquiry to, or refer me to any department to pursue this. They will not provide a ticket number to pursue this as they say the case is closed. Their only statement is that I am in breach of their user agreement, and that this situation typically involves drugs, nudity or weapons. As a respectable business woman, I am horrified at these accusations. I am a XXXX XXXX ( XXXX XXXX. ) and have my practice in XXXX XXXX. My clients refill their recommended supplements through my on-line store and thus PayPal. These supplements are from professional line manufacturers, and as such are high quality. This also means that they require my store to be password protected so that only my clients can purchase them. Each of these clients I know personally The {$21000.00} they have taken from me came to me as many small purchase transactions from my clients. I had been using PayPal as a payment gateway for many years, without a single chargeback or complaint. I have repeatedly called them with no success I have filed a complaint with the XXXX and California Attorney General XXXX am in the process of writing my Congressman & the CEO of PayPal In my research, I see that this situation has happened to many others for many years, and most fail to get their money back. I believe this is an injustice on the part of PayPal that needs to be resolved not only for me but for other customers. I do not know of any other business that can just take your money without due process, providing documentation, or at least a verbal explanation as to why, with no opportunity to correct their information and the issue.
Company Response:
State: CA
Zip: 920XX
Submitted Via: Web
Date Sent: 2021-06-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-05
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: My paypal was permanently limited 7 months ago, then they released my funds for withdrawal in XX/XX/XXXX this year, then they again permanently limited my account in XX/XX/XXXX same month for holding my XXXX $ for another 180 days!!! I called paypal support but they didnt help me. They can't answer me why they limited my account after waiting 180 days? They hang up my call everytime. For the second limitation I can't withdraw my funds to linked bank account. I added the proof that they released and re-limited my paypal account. My paypal ID is : XXXX XXXX
Company Response:
State: NV
Zip: 89433
Submitted Via: Web
Date Sent: 2021-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal locked me out my account saying I can no longer use PayPal but they locked my account XXXX $ usd I cant do any transaction I woke up and XXXX $ missing they dont wan na give me my funds instead take it
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " YOUR EMAIL HERE ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-05
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I am a customer of PayPal. I had my PayPal account linked to the XXXX account to receive payments. From XXXX XXXX I had received the amount of {$1300.00} from XXXX into my PayPal account. When the funds had been received, PayPal shut down my account citing " User Agreement Violation '' and has put the funds on a 180-day hold. I have since tried calling and emailing PayPal but the only answer I was given was to visit their legal department in person, in XXXX XXXX California. They have been holding my money for several months without citing and specific reasons as to why.
Company Response:
State: FL
Zip: 32578
Submitted Via: Web
Date Sent: 2021-06-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A