Date Received: 2021-06-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is affecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: So it all started when my PPP loan for my XXXX was sent to my Paypal account to pay my vendors and catch up on all my bills that were due to sustain the life of my business well out of nowhere PayPal decides to lock my account for suspicious activity when there was no suspicious activity in the first place because the bank account that was linked to my Paypal account I had authorization to use and send them written consent and signed and dated the way that they wanted it to be to use the account on my PayPal account well I make one transfer and then I go to make the other one to pay my vendors because the PPP funds are supposed to be spent and dispersed in order to receive your second draw well they locked {$9500.00} down on my PayPal account due to suspicious activity or fraudulent activity when there was no fraudulent activity in the first place I made a transfer to my significant others banking account in order to draw the money off because PayPal has been giving me such a hard time about getting my money well now they have locked my account down with my first draw PPP funds in the account so therefore I can't disperse all my funds that were sent to me which has subsequently cause my business to knock on the closing door I'm currently looking at having to file chapter XXXX because PayPal will not disperse this money that is owed to me because of their policy they're pretty much strong arming me into whatever they want me to do so they can collect interest off my money for 6 months when I'm in a crisis with the life of my business and life of my home and everything pretty much so I don't know what to do I've messaged called I've even threatened to take legal action I have contacted the XXXX I mean is there any way that y'all could possibly help me with this matter with PayPal they're doing this to a lot of people and getting away with it while collecting interest on people 's money that's needed to sustain the livelihood that they have had before the pre-pandemic times.
Company Response:
State: GA
Zip: 301XX
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: my paypal account is 180 days locked. i have XXXX in my account. they locked my account for no reason
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: In XXXX of 2021 I tried to purchase material using funds from my paypal merchant account to cover fees and purchase for my small business. Paypal denied the purchases with no explanation. I then tried to transfer fund to my approved account for the same purchases. Paypal sent me a notice that all my funds were on hold for 180 days. After the 180 days, my funds were to be available. On XX/XX/2021, with no explanation, paypal stole my account balance and classified it as payment to cover their fees and damages. They stole {$2000.00}. They won't let me submit a resolution claim for the fund they stole after I tried to make a purchase nor will they give me an itemized receipt of the alleged fees they have charged. It seems predatory that they only charge the balance of my account for their fees after promising to release the fund within 180 days from the initial attempted purchase.
Company Response:
State: DE
Zip: 19977
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hi, I have asked PayPal for help and I have also sent them the requested documents. However, they are still not allowing me to have the {$30.00} which is in the account. Additionally, they are keeping {$30.00} in the account and not allowing me to transfer it to either of the two bank accounts that were already associated with the account. Please help. I would like my full {$30.00} returned to me. The account is listed under the email address of : XXXXXXXX XXXX XXXXXXXX XXXX
Company Response:
State: NE
Zip: 68046
Submitted Via: Web
Date Sent: 2021-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-14
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: My name is XXXX XXXX. I am a PayPal user. I have an account with PayPal with amount {$10000.00} which PayPal froze from me and promised to give it back to me within 180 days. At exactly 180 days, I got email that my password, security questions and phones numbers have been changed and authenticator being added to my PayPal account. I tried to log into my PayPal account but I couldn't and I called PayPal but no one responded as they used covid as an excuse. I also got email that a card ending in XXXX has been added to my PayPal account. The hacker withdrew my funds to this Prepaid card which isn't owned by me. On XXXX I spoke with PayPal customer service for the first time and reported the incident including the withdrawal and changes made to my PayPal account and the card which isn't owned by me in which the funds were withdrawn to. The PayPal customer Service opened a case for me with case ID : XXXX and the PayPal customer agent assured me that if Unauthorized use is found during the investigation, PayPal would refund me the full {$10000.00} and said I should keep checking my email for update. Few days later I got an email that PayPal found Unauthorized Account Access and said case has been protected by PayPal. I waited for the refund which PayPal promised but I didn't see up till now. So I called PayPal agent again and a different person picked and said yes Unauthorized use was found and said the first agent I spoke with forgot to include the reported transactions the first case which I won which PayPal said they noticed Unauthorized Account Access. The second PayPal agent said she will now open a new case with the mentioned transactions in a new case ID : XXXX. After few days PayPal said no unauthorized access was found and refused to refund me my funds which were taken away by the hacker. Evidences are there in the first case of all the changes made to my PayPal account and how my funds was removed. I want PayPal to use the first case ID : XXXX which they found Unauthorized Account Access and judge the case to include the reported transactions in the second case ID : XXXX so my funds can be refunded to me as I won the first case
Company Response:
State: RI
Zip: 02895
Submitted Via: Web
Date Sent: 2021-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-14
Issue: Problem with customer service
Subissue:
Consumer Complaint: Paypal limited my account without no reason, and the big problem is all my work stopped now and i have any other money. This is my email XXXX XXXX
Company Response:
State: CA
Zip: 91335
Submitted Via: Web
Date Sent: 2021-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. i am not sure if this is some mistake as i assume it has to be since i never did nothing wrong with my 14 years old account. i have not been able to get help from them for weeks but i just remembered i could file a report on here as i feel they are not doing their job properly and it is effecting me a great deal as i used PayPal quite frequently. My email linked to PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account all of a sudden and they are not really willing to help me get it back. I assume that everything they did was a mistake but months had passed and I still didn't receive any help from them. The email linked to my paypal account is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A