Date Received: 2021-06-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: {$6000.00} is in my PayPal account and i had an email in last year saying, i can withdraw my funds through my bank. Im trying so many times and calling PayPal customer care for help. So i can add my bank or card to withdraw my funds but no one seem to help. They only tell me I should wait for an email and it has been almost 8-9 months they keep saying this to me. I really need my money in the PayPal account. Thanks.
Company Response:
State: SC
Zip: 29073
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2021-06-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-15
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I've been using Paypal for over 10 years without issue. The account had sat dormant as there has been little business since COVID. When a client sent me a deposit I found the money was not accessible. The message I had was that I had to wait 21 days, which I did. I then tried to access the funds again, again with no luck, This time I contacted Paypal who indicted that they needed business information less than 6 months old. The only thing I have, since my XXXX expired, was my tax forms, which I sent along with my scheduled C. That didn't get the money released so I went to refund the client the money, who was on board with just mailing me a check. I attempted a refund, but Paypal attempted to take the entire XXXX out of my banking account rather than the XXXX plus in transaction fees. I then blocked Paypals access to my account. I again, contacted Paypal. The lady who called me back indicated that she had returned the fees associated with the transaction so I could refund the money once the original attempt was rejected. I got that notification today and attempted the refund, which again was rejected. I contacted Paypal yet again and received a call stating that because I didn't have a bank account attached. In other words they are using circular tactics to maintain control of my money for the next 6 months when they tell me it would be released .... I don't really even trust that at this point. All without paying me any interest for the money. This also effects that way that the clients may view me, potentially costing me business. I simply want to return the money to my clients so they can provide me a check for their deposit but they are refusing. Paypal prevents screen shots so I am unable to provide a copy of the months long conversation. I also just noticed that they have erased the fee reimbursement in the activity log but still shows in my total " available '' funds.
Company Response:
State: MN
Zip: 553XX
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal blocked my account for no reason i am a XXXX and use paypal just for my everyday hard earned money to get paid i dont have any options for get my earned morunning again.ney to transfer i will be thankful to get my problem solved and get my account that is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XX/XX/2020, my PayPal account got permanently limited for unknown reasons and I was asked to wait 180 days before I could access my money, it was a bit frustrating for me but I decided to wait, 180 days is complete and they still giving me excuses about my money, please I really need assistance. I have tried to contact them via customer service countless times but all to no avail.
Company Response:
State: IA
Zip: 50208
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: My name, address, last four of SS # and a valid email address, XXXX, were stolen and used to open a fraudulent PayPal account. Then someone stole a {$5.00} credit PayPal put into the fake account. Now, PayPal says they can not close that fraudulent account but can only " restrict '' it, but they acknowledge that someone could possibly get those restrictions lifted and use the account again. I can not have an account in existence online that stole my identity and could possibly be used to scam people or perpetuate further identity fraud in my name. Please help me to get rid of this account in its entirety on PayPal.
Company Response:
State: OH
Zip: 43228
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal put an hold on my account and money and telling me I can't use PayPal anymore. I have not been able to get help from them for months. They put an 180 day hold on my account after transactions was reported on XX/XX/XXXX. I've resolved the situation by sending the transaction back but that didn't fix the issue. I tried to call PayPal towards the end of XXXX to resolve the situation and they said that the earliest they can allow me to withdraw the money was XX/XX/XXXX and told me to give them a call back on that day. I called on XX/XX/XXXX and they told me to wait 72 hours before withdrawing the money out. I waited 3 days and tried to withdraw the money on XX/XX/XXXX and it didn't work so I called back and explained and they told me there was an new limitation added to my account and that there was no way that I can withdraw the money and that they believe that I was given false information and they also told me they didn't know when I will be able to withdraw the money. I don't understand my they but a limitation on my account. My email that is linked to PayPal is XXXX XXXX
Company Response:
State: IL
Zip: 60516
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is affecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: This complaint relates to Paypal account " XXXX ''. The name on the account should be XXXX XXXX but is incorrectly listed as XXXX XXXX. I initiated a transfer of {$1400.00} from Paypal to my checking account. It completed XX/XX/2021 - my checking balance went up and my Paypal balance went down. See attached bank statement. On XX/XX/2021, Paypal took {$1400.00} out of my checking account and did NOT put the {$1400.00} in my Paypal account. They simply took the money. There was no valid reason for Paypal to move the money. I did not instruct them to take {$1400.00} from my checking account. I did not authorize them to take {$1400.00} from my checking account. Yet they did. They stole my {$1400.00}. It never reappeared in my checking account nor my Paypal account. Paypal is a NIGHTMARE to deal with. There is no phone number to call and they are unresponsive to messages sent to them through their system. I know from a complaint I filed with the Illinois Attorney General that they claim that they never actually received {$1400.00} from the bank on XX/XX/2021 ( or any subsequent date ). They claim that they asked the bank for {$1400.00} but the bank did not comply. Paypal 's claim that the bank did not comply is contrary to the information shown in my checking account statement. When Paypal claimed that the bank had not transmitted the {$1400.00} to Paypal, I complained to the bank. I have attached the bank 's response. They state that a transfer to Paypal did complete on XX/XX/2021 and they provide an ACH trace # of XXXX. Paypal is incompetent and should be shut down or CLOSELY regulated. They play fast and loose with facts and the rules. I have spent over four hours attempting to correct these idiots ' blunders. I am tired of it. Also, I have repeatedly attempted to correct the name on my paypal account. The account name on my non-business account is supposed to be XXXX XXXX. But due to a mixup with shipping address, it is XXXX XXXX. I have repeatedly ( at least 5 times ) requested name change and provided the following documents : Social Security Card, Driver 's License, Utility Bill. Yet the XXXX at Paypal have failed to correct the account name.
Company Response:
State: IL
Zip: 618XX
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A