Date Received: 2021-06-16
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: As of XXXX XXXX Pay Pal has refused to release my funds so i can pay my bills. Every time we call PayPal, they give you the runaround they never let you know how you can fix the problem if there if there even is a problem which there isn't the customer service is absolutely horrendous and they can consistently shut down the account this is the 15th time they put a freeze on the account!!!!! No matter what you do they never tell you how to fix the problem but how do you fix a problem when there isn't no problem in the first place so far I've been getting nailed for late payment fees because I can't transfer the funds from PayPal to my bank account to pay the bills for the XXXX the XXXX helps the needy and the homeless people during the pandemic and we can't even get the funds to pay the electricity and water bill therefore it's causing enormous amount of problems by PayPal. Furthermore they send you a text message you put the code in and only works for one time and the account can not be accessed 24/7 they never tell you what the problem is you never know what's going on and they consistently block the account after the first time of going in and they'll never tell you how to fix it this company is absolutely horrendous now I can't even get the funds to pay anything I don't think they know what they're doing the majority of the calls get sent to the XXXX islands my question is as a Consumer Financial Protection Bureau who are they protecting Pay Pal has sent this : Dear PayPal Seller Performance Team, I apologize that our performance as PayPal user has recently fallen below both PayPal 's and our own standards of quality. I believe there are two reasons this has happened : 1. Some of our buyers have not received their orders. 2. Buyers have received defective or faulty items. Our prior inadequate management of our inventory has led to in increase items not as described cases as well item not received claims. Plan of Action : We are taking the following steps to improve our performance, in addition to the five steps previously outlined : 1. We have contacted all buyers who have not received their orders and resolved the issues. Going forward, we have put in place a system of checks to confirm listing quantities prior to processing the orders as well as a system to follow up with the delivery carriers to ensure our products are delivered to our customers in a timely manner. 2. We are currently reviewing and working to remove products that have a higher than normal rate of return to meet PayPal quality standards. Several of the items weve sold in the past have a higher rate of arriving damaged and we have worked to remove those items from our inventory to ensure only items with sufficient packaging are being sold through our storefront. 3. All our items must pass rigorous quality control tests before being packaged and shipped. We have also implemented a multi-person final review process to ensure our packages arrive undamaged. 4. We have hired a team of employees to help manage these issues and improve these numbers, which reflects on our new metrics. Please let us know if anything further needs to be done to reinstate our account ; we are looking forward to hearing from you. my email : XXXX XXXX XXXX
Company Response:
State: DE
Zip: 19901
Submitted Via: Web
Date Sent: 2021-06-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-16
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-16
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On or about XX/XX/21, paypal send me an email to hold my money hostage for 3 months citing a breach in term of service. They said my account is associated with someone who used their service to gamble or something. I have never done such activities. After a complaint, they said that an associated phone number and physical address matched that person. Last i checked, phone numbers and addresses are not fixed identifier of a person. I have been a customer for almost 20 years. My name and social security number are fixed identifiers. If i need to, i can submit my drivers license, military ID, social security card, ect to release my money from being taken hostage. I can not allow the actions of another who misused a phone number and my address to affect me. Last i check, paypal does not verify addresses, this person could have falsely used my address. I own this address and these phone numbers. My name and ssn are fixed unique identifiets. Anyone who used my address or phone number without verification in the past or future is doing so without my consent.
Company Response:
State: CA
Zip: 92804
Submitted Via: Web
Date Sent: 2021-06-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2021, fraudulent activity appeared in my PayPal account. The name was changed to XXXX XXXX, the address was changed to California, and the language was changed to XXXX. Once I got the language changed I called Paypal to report the fraud. I gave all the information for PayPal to clearly identity when the fraud took place and after over an hour I was told they would take care of it and not to worry. Nearly 3 months later my account shows a negative balance over {$4000.00} and Paypal has sent me to collections and will not help resolve the issue. I have called dozens of times and each case opened, Paypal closes without action. I believe someone has found a security vulnerability and was able to push transactions from behind Paypal security firewalls. I am looking to take legal action against the company as they were immediately informed of fraud and took a knowing stand to allow fraud to occur instead of taking action to stop it. I contacted paypal dozens of times and they encouraged me to take legal action, even providing the address to send a subpoena.
Company Response:
State: LA
Zip: 70454
Submitted Via: Web
Date Sent: 2021-06-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-16
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My friend, paid me {$40.00} thru paypal for my lawn service. Next he sent {$3.00} when I mentioned to him that I would have to pay an atm fee to withdrawal the first payment of {$40.00}. Unbeknownst to me, later on, this friend claimed that his paypal account was hacked and the supposed hacker disputed both transactions and after gaining access back into his account, he was unable to cancel the dispute. I disputed the dispute on my end, and submitted screen shots proving that the charges should have never been disputed in the first place. In the end, only the lesser amount of {$3.00} was the only dispute that was ruled in my favor. However, that amount was not credited back to my account. At this point, my account with paypal remained at negative {$40.00} something dollars. In keeping contact with paypal, i was told that they could not see any details and that i would have to contact the financial institution that my friend XXXX disputed the charges with.. In the mean time, my account then sat at a negative XXXX Lets say the charges were not disputed at all.. The total that was disputed was totaled at {$40.00}. How is my account with pay pal now $ XXXX??? Something is terribly wrong here and i am having a difficult time getting paypal to help fix the situation. A paypal manager did a credit to my account in the amount of {$3.00} as a courtesy.. However that is not the solution i am seeking.
Company Response:
State: TX
Zip: 77502
Submitted Via: Web
Date Sent: 2021-06-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-16
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My PayPal account can't log in, because I didn't log in to XXXX for a long time after I went abroad, XXXX deleted my email, I used XXXX phone, so I couldn't verify my phone, my money was in PayPal, but for a long time, I couldn't log in to my PayPal account My PayPal email XXXX XXXX
Company Response:
State: AL
Zip: 359XX
Submitted Via: Web
Date Sent: 2021-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-16
Issue: Struggling to pay your loan
Subissue:
Consumer Complaint: Around the end of may I started noticing funny activity 's with my credit score and my income tax and also my personal accounts, things that I didn't request or sign up for was being offered to me, I tried to apply for a loan but was denied time an time again which was odd because I had moved my credit score up XXXX point from XXXX to XXXX. So I started figuring that I would get accouns with money establishment and start building my personal stock up, butt then my phone was starting to give me trouble loggi5onto my Paypal account as well as my XXXX XXXX account. I called Pay pal to let them know that I believed that my personal information was compermized, and that illegal activity was going on. PayPal told me I was overreacting and there was absolutely ( no ) activity going on on my account this went on for just about two weeks until on XX/XX/XXXX, I downloaded a business app that PayPal offered me, and I learned that I had been having a lot of transaction taking place on my Pay Pal account but it was crazy because I never received any notification about anything even though I knew I had applied for loan, finiacial aid, XXXX my stimulus payment, they stood fast that nothing absolutely nothing was happening with my account. Then when I called them on the morning of the XXXX it was as if they were just trying to find out exactly what I knew and when they found out that I knew more than they had previously told me they relented a little admitting that a direct deposit had indeed come for me 2 days prior, but then they cleaned it up by saying that if I really needed the check call XXXX XXXX myself an request the check from them with the routing number an account number they provided me with. So I call XXXX XXXX at XXXX in XXXX XXXX and spoke to a female banker who informede that XXXX XXXX had nothing to do with me or the account that PayPal had given me, so I was clearly upset because PayPal told me to call XXXX XXXX in the first ace. So I called PayPal back with one goal in mind to find my direct deposit an to know what bank it was being held in and they ingored my request for this information time an time again. I explained to Paypal that my account has been hacked and that money I'm supposed to receive is in jeopardy because PayPal doesn't send text alert only email which I explained to them I hadn't been getting from them at all. They went back to saying they had to trace the deposit and I would have to wait XXXX business days before the funds would be allowed into my account. At this point I go back and ask them can they move some of the money that I have in cryptocurrency for me an give me cash that way they then said there isn't any money at all in your account and that there hasn't been any transactions happening in my account. But the phone aren't called smart phones for nothing XXXX has XXXX ads an it taylored made to my likings an what I've been doing with my devices memory, again they say impossible, until I tell them I have card link to my account that are not showing up in transaction or anywhere else for that matter, an that I found a bill I'd showing that there was a sale or purchase on my account, that I didn't make. But what made them pause an start putting me on hold an talking non-stop was when I told them I got screen shots of all of what I'm talking about. And I checked the accounted where in my name .All along I just ask one thing from Paypal and that was to protect me and they responded by saying it wasn't there fault, they didn't give out my pass word, an I do agree with them but you mean to tell me in XXXX they can't see any activity but, even the automated service told me they. ( PayPal was putt my recent tran on hold so that the receipent could have to decide if they wanted a hthr product or not ) But that XXXX because they told me no activity could be found on my account except The XXXX $ that PayPal gives new customer for opening up a account with them. Now as I write this report my pay pal password has been changed multiple on this very nite ( XXXX ) I have more proof than the law should allow when it comes to this, I'm currently placing my loses over XXXX. And over half is from paypal as international transaction have been taking place an loans have come into my account with paypaland they never notified me of anything. I want the scheme that pay pal is running with my account to be completely shut down an I want reimbursement for my fund an also the find sim going to have to payback from all the purchases an loans an international transaction PayPal has allowed to take place in my account. Note I do have screen shot of account numbers, card numbers, banks, an overseas addresses an number of vendor trying to get ahold of me to continue business
Company Response:
State: NV
Zip: 89101
Submitted Via: Web
Date Sent: 2021-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-16
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I was asked for verification of ID and address, paypal did not accept it and XXXX was completely unhelpful. Later closed account with all money in it. I was asked to verify my account details approximately a month ago. I uploaded a picture of my passport and it was accepted, but when it came to address, they rejected it. I uploaded a copy of my electricity bill as given to me by my landlord, and it was rejected. Customer support was completely unhelpful and basically didn't even read my complaints. I was told that there was certain criteria, and it all met it. I asked for a call back by XXXX and was later given one. The guy on the phone told me that the upload actually failed, and that they did not receive anything from me. I reuploaded the scan of the bill. The next day, I received an email stating that my account has been terminated ( The XXXX ). I tried calling them and was redirected online. All my messages and emails to paypal have been unsuccessful and not responded to. I also tried to message them on XXXX with no response. This was in XX/XX/2020. They wanted me to wait 180 days to get my money back, but it has been much more than that, and I have yet to get my money back from Paypal. They additionally are completely unresponsive to both messages, and the phone line redirects me to the message center on paypal, which does not respond to me.
Company Response:
State: NJ
Zip: 08755
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-15
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Paypal has never allowed any transactions to process unless i had the available balance in one of my link bank accounts. I attempted to make a purchase with on a thirdparty website that accepted paypal for payment. The third party accepted my payment method of paypal. While processing payment i ended up short on funds so there was not an available balance dor processing. This happened with 12 hours of placing my order. Since paypal had never prior processed a payment with having an available balance to do so. I believed that my order would be canceled which had happened everytime before. I received a package 2 weeks later from the third party company and had no idea how. My bank accounts were not negative {$170.00}. I checked my paypal wondering how i got this package and i discovered they suddenly decided to grant me pay later when i was previously never allowed. All done without my knowledge ans authorization
Company Response:
State: WI
Zip: 545XX
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A