Date Received: 2021-06-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is affecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up. The locked my account for 180 days and when they elapsed and ready to withdraw the funds as they notified me via email on XX/XX/2021. They then asked me further documentation which was followed by another 180 day hold of my funds. I don't believe holding my funds that long is justifiable by paypal yet I have done nothing wrong. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-18
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Paypal has repeatedly attempted to collect funds that they themselves have stated were unauthorized transactions ( declined at point of sale ). On XX/XX/2021, they denied my claim for unauthorized transactions. On XX/XX/2021, they stated that there WERE unauthorized. On XX/XX/2021, they stated they were " escalating to their back office to resolve. '' They have now submitted the {$450.00} to a collections agency when they simply were not owed any money whatsoever. This needs to be addressed by Paypal IMMEDIATELY.
Company Response:
State: MI
Zip: 49519
Submitted Via: Web
Date Sent: 2021-06-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal just closed my account for no reason. They do not want to help me fix this soon. I have not been able to get help from them despite contacting them about this issue frequently. I have been using their services to receive money from my clients and I believe this is affecting my income greatly. If their customer handling was better we would have solved this already. My email linked to my Paypal account is XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: my name is XXXX XXXX XXXX and PayPal closed my account for no reason and will not help me with getting it back up and going. i am not sure if this is some mistake as i assume it has to be since i never did nothing wrong with my 10 years old account. i have not been able to get help from them for weeks but i just remembered i could file a report on here as i feel they are not doing their job properly and it is effecting me a great deal as i used PayPal quite frequently. My email linked to PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-17
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: On XX/XX/XXXX Paypal initiated an EFT of {$110.00} from my XXXX XXXX Account without my permission for a debt NOT owed and repeatedly disputed. Shocked by their email confirming the payment, I immediately called XXXX XXXX to return the payment to my account. On XXXX XX/XX/XXXX Paypal confirmed that 'Your bank declined the funds transfer on XXXX XX/XX/XXXX ' stating " Your recently attempted to transfer funds from your bank account to your PayPal account. '' Outraged by their audacity to allege attempts I never made, I instructed XXXX XXXX to 'STOP ANY PAYMENTS TO PAYPAL XXXX ' On XXXX XX/XX/XXXX PayPal again attempted an unauthorized EFT from my account stating : " Thank you for paying your XXXX account balance. '' They continue to make up these statements with no proof & no scruples! Since this hasn't worked, they send me periodic emails stating 'Your bank account is showing suspicious activity. ' As recently as yesterday! It makes me panic and call the Bank. This is a SCAM perpetuated by PayPal! Transaction ID : XXXX / Transaction Date : XX/XX/XXXX XXXX XXXX Merchant : XXXX XXXX, Invoice ID XXXX. Please note I closed my XXXX account on or about XXXX XXXX with a full and final payment of {$110.00}. On XXXX XXXX confirmed payment & noted via email : Total invoice amount due : {$0.00}.
Company Response:
State: CA
Zip: 90045
Submitted Via: Web
Date Sent: 2021-06-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-17
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XX/XX/XXXX : I purchased a XXXX blanket on a XXXX XXXX XXXX from a company page titled XXXX XXXX XXXX. The blanket I purchased was supposed to be a 60 '' x90 'XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for {$270.00} USD. I received the blanket on XX/XX/XXXX and notified the seller immediately showing proof that the blanket was only 60 '' x82 '' in length. The seller took no accountability for the length discrepancy and stated that if I wasn't happy that I'd have to send the blanket back on my own dime in addition to charging me a 5 % restocking fee. I told them that was unacceptable as the blanket was still brand new with tags, I notified them of the length discrepancy the same day as receipt of the blanket, and since the blanket was a double-sided luxe blanket, I was shorted 16 '' of overall fabric. The seller continued to be uncooperative, so I filed a PayPal dispute on XX/XX/XXXX with case ID # XXXX. XX/XX/XXXX : I hadn't received a response to my PayPal dispute filed, so I called my bank to file a dispute through XXXX XXXX and was given claim # XXXX. XX/XX/XXXX : I received an email from PayPal advising they had decisioned in my favor and that I would need to send the blanket back to the seller, retain the receipt as proof the item had been returned and submit to PayPal, and I would be refunded the amount for the blanket, plus shipping. XX/XX/XXXX : Returned blanket to seller and sent copy of the receipt with dispute filed through PayPal as instructed. USPS Tracking # XXXX. XX/XX/XXXX : Received email from PayPal acknowledging the dispute I filed with XXXX XXXX. XX/XX/XXXX - XX/XX/XXXX : I don't remember the exact date, but I called into PayPal regarding the email I received on XX/XX/XXXX. The gentleman I spoke with advised me to cancel my dispute with XXXX XXXX as PayPal had already made a decision in my favor and they couldn't proceed until I cancelled the dispute with XXXXl XXXX. As verbally instructed by PayPal, I called XXXX XXXX and cancelled the dispute. XX/XX/XXXX : PayPal sent an email stating that they were not going to issue a refund. XX/XX/XXXX : I didn't open the email until this date and immediately called into PayPal to find out why they went back on their decision to issue the refund. Representative stated it's because I had opened a dispute with XXXX XXXX. I advised the representative of the call I made sometime between XX/XX/XXXX - XX/XX/XXXX and as instructed by that representative, I called XXXX XXXX to cancel the dispute. The representative transferred me to a supervisor who CONFIRMED they decisioned in my favor, confirmed through USPS that the item had been returned as the seller was unresponsive, and they would pull the recorded call from when I called in between XXXX/XXXX/XXXX - XX/XX/XXXX to proceed with issuing the refund, plus shipping to me. XX/XX/XXXX : No response received from PayPal, so I called XXXX XXXX, and was advised to send in proof of dispute filed through PayPal and dispute was decisioned in my favor. Documentation sent in to XXXX XX/XX/XXXX : XXXX XXXX sent an email that no errors were found matching the amount of {$270.00} USD? XX/XX/XXXX : Opened email sent by XXXX XXXX on XX/XX/XXXX and called as the response didn't make sense. Representative filed a new dispute through XXXX XXXX with claim # XXXX. XX/XX/XXXX : XXXX XXXX sent an email stating the dispute was denied as the dispute was filed outside of chargeback timeframe? XX/XX/XXXX : Called XXXX XXXX and they stated the only route I have left to get my money back from PayPal is to file a CFPB dispute. I am filing this dispute because I purchased a blanket on XX/XX/XXXX in the amount of {$270.00} USD that was supposed to be 60 '' x90 '' XXXX XXXX XXXX XXXX on XXXX XXXX ; when I received the blanket was only 60 '' x82 '' and the seller was uncooperative and wouldn't take any accountability for the fabric shortage, hence why I filed a dispute through PayPal. PayPal notified me the dispute was decisioned in my favor, so the blanket was sent back to the seller on XX/XX/XXXX as instructed by PayPal ; however, I have yet to be refunded the {$270.00} USD I paid for the blanket, nor the {$20.00} USD I paid to ship it back to the seller.
Company Response:
State: UT
Zip: 84119
Submitted Via: Web
Date Sent: 2021-06-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: TODAY XX/XX/XXXX XXXX time I received an email from Paypal that they permanently suspended my new created account for unknown reason. They said theres a suspicious activity on the card that I used which is link to my 3 different bank accounts This is my Email ID : XXXXTHis account is under XXXX XXXX XXXX but the docs submitted are all mine. I created this account for work related purposes but since hes just starting for work and no government issued ID and needs to create a paypal account I created one for him which includes my ID in it and they are all link to two of my personal phone number and bank but thats all with my permission. This 2 accounts are under my name and submitted all my valid ids such as passport XXXX XXXX, Bank statement, Proof of address Selfie picture holding my bankcards. But still I end up in 180 days limitation XXXX XXXX I tried to contact them via XXXX, through chat and email also over the phone and all of them tell me the same thing that this is final and they cant do anything about it. Theres no way of using the money until 180 days. Please help me. Im just using this for work and online purchases. Now they blocked my account I wont be able to receive money from my part time job since It will just gon na add up to my suspended account. I explained to them that and showed all the proof to lift the restriction. I have enough proof to re-review the case but still I ended up with the same resolution. This case really impacted me a lot. I have all the earnings transferred to that new account. And I dont know how to proceed from here. Please help me : (
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A