Date Received: 2021-06-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello CFPB, Paypal permanently limited my account for no specific reason. They also held my money in my Paypal Account email address XXXX and Its been 180 days. My funds are still on hold and every time I email or call them I get no solution at all for this problem. Would really appreciate your help. Thank you so much. Best Regrads, XXXX XXXX Paypal Account Owner - XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello CFPB, Paypal permanently limited my account for no specific reason. They also held my money in my Paypal Account email address XXXX and Its been 180 days. My funds are still on hold and every time I email or call them I get no solution at all for this problem. Would really appreciate your help. Thank you so much. Best Regrads, XXXX XXXX Paypal Account Owner - XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello CFPB, Paypal permanently limited my account for no specific reason. They also held my money in my Paypal Account email address XXXX and Its been 180 days. My funds are still on hold and every time XXXX email or call them I get no solution at all for this problem. Would really appreciate your help. Thank you so much. Best Regrads, XXXX XXXX Paypal Account XXXX - XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no reason and will not help me with getting it back up and going to have my funds released I have tried many time and was told I had to wait for an email but yet months and months go by with no resolution it has been well over there 180 wait and still nothing. I did a search and found I could file a complaint on here I am very upset that I had to wait about 10months and counting they are defiantly in violation of their own policy and should be address I shouldn't had to wait this long for my own money that has caused me even more issue due to them closing my account and holding my funds. my email linked to my account is XXXX XXXX
Company Response:
State: CO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have been banned by PayPal from using their app. They indicated I have violated their policy on firearms. I do not sell firearms or ammunition. I only sell accessories. I have attempted to contact the company several times. They never respond. Currently PayPal has locked my account and is not allowing me to access monies in my account.
Company Response:
State: PA
Zip: 170XX
Submitted Via: Web
Date Sent: 2021-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-19
Issue: Other service problem
Subissue:
Consumer Complaint: This is the second time I've done this and obviously nothing was done the first time be side they still do it. PayPal sends customers emails claiming that holds on the payments a seller received are from outside sources. But in fact the payments are being held by PayPal for their own intrest bearing accounts to make profits. These statements are being made about financial transactions and they are being sent over electronic communications which as I understand is wire fraud. It is happening to hundreds if not thousands of sellers.
Company Response:
State: WA
Zip: 98115
Submitted Via: Web
Date Sent: 2021-06-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: First I received the money in my Paypal account Total sum of XXXX GBP + {$88.00} USD which in the XXXX Rupee converts into XXXX and PayPal held it for more than 21 days considering me as a New Seller. After that on XXXX when the fund release time was near I received an email that my account has been permanently Limited by PayPal and I can no longer use their services, also they'll hold my Entire Balance for 180Days. All of this without giving me a single reason why my account access was limited and I'm unable to withdraw my money. After that Email, I contacted PayPal on XXXX and asked for their Support Email and tried to resolve the issue myself but they weren't willing to help. I tried calling their phone but they disconnect it as soon as I verify my account identity. My account goes by the Email- XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: I posted a graded sport card lot on XXXX on Wednesday, XX/XX/2021, and XXXX happened to messaged me about the cards. He said that if the cards were still available and I said yes. After that, he wanted me to text him through his phone number so he can negotiate a deal for me. First, XXXX was asking me what's my final asking price for the trading cards, and I said {$500.00}. Keep in mind that the trading cards that I sold to him were worth {$200.00} total. So, XXXX " agreed '' to do {$500.00}. However, I received this email from XXXX and they showed me the confirmation of XXXX sending me {$500.00} plus {$50.00} for the shipping so I can send the trading cards to him. I assumed that the email was from PayPal because it had a PayPal logo and they formatted the receipt on the email just like PayPal. The next day, I went to a XXXX store to ship out the trading cards and XXXX wanted me to ship it out Next Day Air. The shipping cost me {$58.00} and I gave XXXX the tracking number of the package because he wanted me to give him that as well. The next day, the email, XXXX, told me that if the funds of {$550.00} were to be transferred to my PayPal account, I have to sent pictures of me buying {$500.00} worth of XXXX cards. I did that and then I received another email from them saying that " apparently, the buyer sent another {$500.00} by mistake, so in order to get my funds, I have to sent pictures of me buying another {$500.00} worth of XXXX cards. And now, the package is already sent to him, so I can't get back the trading cards and my money back on the shipping. I also lost another {$500.00} because I bought XXXX gift cards with them, and I can not return them to the store that I bought it from because all sales are final. I also can't use the XXXX gift cards myself because I tried to test it out buying an item on XXXX in case XXXX may have used all of the money on those gift cards, and it turns out there is no money left on the cards. I am really mad and frustrated about this situation, so if you guys can help me out, that would be great. In total, I lost {$750.00} from XXXX.
Company Response:
State: CA
Zip: 92604
Submitted Via: Web
Date Sent: 2021-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for how many days but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am a XXXX single parent whos struggling to survive. During the heat of the pandemic, I received a total of {$2900.00} on my PayPal Account and just for no reason PayPal limited my account and all efforts and pleadings for PayPal to help me get my account restored and to take my money back proved abortive. All I got was that my account has been limited and that I can no longer make use of PayPal but can only get my money after 180 days. Its past 180 days plus now and yet my account is still limited. I am really frustrated and trust my filling this complaint will help me a great deal. As a XXXX woman, Im actively using PayPal as my only means of payment and receiving payments online. My linked PayPal email is : XXXX XXXX
Company Response:
State: IN
Zip: 46947
Submitted Via: Web
Date Sent: 2021-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A