Date Received: 2021-06-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no reason and will not help me with getting it back up and going I am not sure if this is some mistake as i assume it has to be. I have not been able to get help from them for months but I just remember I could file a report on here as I feel they are not doing there job properly and it is affecting me a great deal as I used paypal quiet frequently my email linked to my Paypal is XXXX XXXX
Company Response:
State: NC
Zip: 28226
Submitted Via: Web
Date Sent: 2021-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Attached is a venmo rep telling they are fixing ny accout so i can log into it and transfer funds that they stole twice now XXXX
Company Response:
State: MN
Zip: 55448
Submitted Via: Web
Date Sent: 2021-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-23
Issue: Other transaction problem
Subissue:
Consumer Complaint: I paid for a service provided by a third party via PayPal using my credit card and PayPal never paid the company nor have they refunded the money back to my credit card
Company Response:
State: GA
Zip: 30345
Submitted Via: Web
Date Sent: 2021-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: NY
Zip: 11214
Submitted Via: Web
Date Sent: 2021-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-23
Issue: Money was not available when promised
Subissue:
Consumer Complaint: XX/XX/XXXX PayPal limited my account with XXXX in the account the limitation end date was a 180 days which was up XX/XX/XXXX of XXXX I have yet to receive any email to withdrawal funds and was told a ticket has been submitted which was 3weeks ago and funds are still being help PayPal agreement states after 180 days funds will be released yet my funds are still being held.
Company Response:
State: MI
Zip: 499XX
Submitted Via: Web
Date Sent: 2021-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account after I recently created it and received money from a friend. They wont help me getting it back up. I dont know if this was a mistake, which it may have been, but they wont help me. They only tell me I have a limit on my account. I figured I could file a report to this trusted company since PayPal wont do there job. My email linked to my PayPal is XXXX Please help, Thanks
Company Response:
State: KS
Zip: 660XX
Submitted Via: Web
Date Sent: 2021-06-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-22
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX my husband transferred money to my Venmo account because his instant transfer wasnt working. I tried withdrawing the money and it wouldnt allow me. I sent it to my son as well because I thought maybe it was just my computer. Then the money was transferred back to me. I tried to do the longer bank transfer and they informed me my account was frozen. There is {$1500.00} that they wont allow me to access. I contacted them through multiple ways explaining this is urgent because the money is needed to pay for medical expenses. No one seemed to care and said the money may be held for $ 180 days. I was told I would be contacted after I submitted my id. I did that and no one will respond to me. I have a family of XXXX and {$1500.00} is an entire paycheck. I have read endless accounts of this company holding money or never giving it back at all.
Company Response:
State: OH
Zip: 45177
Submitted Via: Web
Date Sent: 2021-06-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello- On XX/XX/2021 I received an email from Paypal saying that my account had been restricted. They did not provide a reason. I was informed that my account would be restricted and that, essentially, funds in my account will be held for 180 days. I tried to contact Paypal to get some answers, and to see if anything could be done and was unable to reach a party on multiple phone calls, or via email. I also tried the chat function through their online services menu, and never received a response. After I could not reach a Paypal rep, I had reached out to friends who had recently sent me money through Paypal to see if they could request their money back. I can see their requests, but Paypal is not allowing me to even issue their money back to them, so it is locked in the account with no way to remove or withdraw. I also can not even close the account. I would like to access/withdraw my balance in this account and close the account. Thank you in advance for your help! XXXX
Company Response:
State: WI
Zip: 544XX
Submitted Via: Web
Date Sent: 2021-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I received a limitation on my account early last year then i was notified in XXXX of XXXX that my funds would be released after being held for 180 days. When i contacted them after the 180 days they then again told me i had to wait an entire 180 days again. Yet here i have waited and contacted them today XX/XX/XXXX my funds have been held for over a year and they will not release them to me. Please help me i need this money for my family and i have waited and called the service department over 15 times and no one has any answers for me. The amount is {$8100.00} i would really appreciate it if you can get my funds to me as soon as possible thank you.
Company Response:
State: MD
Zip: 21804
Submitted Via: Web
Date Sent: 2021-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A