Date Received: 2021-06-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello again, i have reached out in hopes to have help with paypal fraudulently holding my money. They have given reason after reason and have kept my money for over an entire year now. My lawyer is ready to sue and im trying to handle this the easiest way possible there has been {$8100.00} in my account being held since XXXX of XXXX when it was sent to me. Please help me i need this money for my family, i have bills like everyone else this is owed to me and at this rate even more for the year long wait.
Company Response:
State: MD
Zip: 21804
Submitted Via: Web
Date Sent: 2021-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no legitimate reason and have supplied with information on getting my Acct. Up and running. Not sure if this is a mistake or an error on their part. I have not been able to get assistance from them in weeks. I feel neglected and abused. My email to my PayPal account is XXXX Thanks for your concern in this matter.
Company Response:
State: CT
Zip: 06514
Submitted Via: Web
Date Sent: 2021-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " YOUR EMAIL HERE ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-24
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/21 I attempted to transfer {$9200.00} from PayPal into my connected bank account. I got a message that my account was frozen, and that my money might be held for " up to 180 days. '' There was no warning prior to this. To my knowledge I violated no policies. When I immediately started a chat with PayPal support, they said they couldn't tell me why my money was held or when it would be released. Subsequent phone conversations on XX/XX/21, XX/XX/21, and XX/XX/21 with PayPal staff yielded no more information. Meanwhile, I have had zero charge backs or complaints against me. Before this, I have successfully completed tens of thousands of dollars in transactions via PayPal over the past 12 years. I need my {$9200.00} released.
Company Response:
State: TN
Zip: 37066
Submitted Via: Web
Date Sent: 2021-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-24
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: This is complaint about PayPal company that advertised that they are there to protect consumer when making purchases and processing payments through them. During the last six months I have made several purchases from different places paying with PayPal only to see a chain of issues for not getting merchandise to getting something different, they have refuse to resolve disputes and in most of the cases I had to escalate dispute to XXXX XXXX due to the lack of response from PayPal. Today I contacted them after I have filed two disputes for a purchase made on XX/XX/2021 and like they are making a great exception they offer me a voucher for the same amount of purchase to use in a future purchase to which I refused knowing that I will not use PayPal going forward due the history of poor customer experience. I rather try to contact one again XXXX XXXX and open another dispute through them to try to get my money back.
Company Response:
State: NY
Zip: 11746
Submitted Via: Web
Date Sent: 2021-06-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-23
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: PayPal suspend my account for no reason and is holding my money up to an 180 days for no reason
Company Response:
State: IN
Zip: 464XX
Submitted Via: Web
Date Sent: 2021-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal already Close my account without email for me
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I am.trying to withdraw amounting of XXXX XXXX and they ask me to add LOCAL BANK ACCOUNT which is I did. They asked me to try after 48 hours and I did wait for more than 48 hours now still they don't allow me to withdraw it. We are on a lockdown/quarantine because of COVID and I badly need the funds.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have been earning monies on apps downloaded from XXXX XXXX to my XXXX- I am very successful at this & make as much as XXXX to XXXX $ in a single day - time I spend fluctuates from 1 hour to 12 or even 13 hours. The problem started with the first app I learned from " XXXX XXXX " - an online instructor of sorts back around XXXX or may have been XXXX, the first app was " XXXX '' app. A person would download this app and it instructs you to download another app within the app. Then you are to open and run the app for approximately 30 seconds or so. The first day there may be 1 or 2 to open and run it paid {$500.00} per day that I did this 2nd day it may have 2 or 3 to open and run {$500.00} pay takes maybe 15 to 20 minutes 3rd day might have 3,4, or 5 too open &. run - {$500.00} nice first time I try earning money from apps- {$1500.00} for 3 days work 45 to 50 minutes total -COOL OK now I put my PayPal info in and submit- it states payment in 48 hours Money never arrived - the money was paid by app developer but never arrived into my paypal- it was stolen, these cyber criminals figured out they could go into my XXXX and remove the money before it deposits to my paypal- someone ( s ) has been stealing the money from my work- as I stated earlier I have been earning on apps ever since- ++ most apps I earn on now have a person watch adds or 30 second videos. I may be playing XXXX whereas every few cards I place at top another 30 second add and so on- so to make any money I spend many hours watching 30 second adds. Now the hackers steal the money I earned or they will change the tasks around within the app to suggest I only watched say 15 of required 100 adds videos when in actuality I watched 200 adds - and other times the app will state payment to paypal in 72 hours ok cool 3 days so I do this everyday and I have a payday everyday now sometimes when the timer gets down to say 10 or 15 minutes left of the 3 days they will change the task to say cash out in 257 hours and so on- this has been going on for years - attached is a screen shot of one of the last apps I was working which stated 24 hours for cash out - it took me about 3 hours time to cash out {$19000.00}, okay, that app has been resetting everyday for several weeks now- get the picture- I have sent several XXXX to XXXX XXXX and app developers for all the different apps I have been earning on- no response I also tried calling XXXX XXXX and XXXX XXXX after the bot answering machine my call is dropped before a human answers- as stated earlier I am missing tens of thousands of dollars every week - for two plus years now Thank You There are more cyber crimes that have been being committed by these Same people as I will be filing complaints - these attacks are very serious and need to be addressed Thank You, XXXX
Company Response:
State: CA
Zip: 95821
Submitted Via: Web
Date Sent: 2021-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A