Date Received: 2023-11-06
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: please get in touch with PayPal as they are trying to collect the {$350.00} already closed in my favor. The {$350.00} resulted from an unauthorized transaction and they are taking my money {$100.00} and net the {$350.00} resulted in a negative {$240.00} on my Paypal. Case details Case ID : XXXX Disputed amount : {$350.00} USD Receiver info : XXXX XXXX XXXX XXXX reported : XX/XX/2023 Case status : Closed The case was closed in your favor.
Company Response:
State: TN
Zip: 37128
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I tramsfered money from XXXX XXXX acc in too the Venmo acc in the minute of XXXX they first said acc was closed from XXXX when I contect red XXXX they said they have no holds on any acc then they said I have submit my XXXX again XXXX XXXX etc. then the said I own money in another acc I tried paid it off what was owed in another XXXX of XXXX then they said they have hold my money for XXXX then I added another XXXX in acc by mistake then now they said acc in closed
Company Response:
State: NV
Zip: 89141
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Other transaction problem
Subissue:
Consumer Complaint: I was paid out from XXXX XXXX XXXX XXXX through PayPal and I have not received a dollar! PayPal has put my money on a tax ID hold where I provided my information and still have not given access to my money.
Company Response:
State: CA
Zip: 92021
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Other transaction problem
Subissue:
Consumer Complaint: I called paypal and told them I wanted to open up a paypal claim on a recent purchase I had made. I was advised that due to the nature of the case ( seller provided invalid tracking number ) It would be in my best interest to open up a claim with my bank first. I asked multiple times if my paypal account would be affected and I was told NO, Paypal and my bank would work together to find the best solution for me. Turns out since I paid with " pay in 4 '' my account would indeed be affected. The original 4 payments I had made ( 4 payments of XXXX ) were then removed from paypal as my bank was now holding it. Paypal told me the best solution would be to close the bank claims and re open them on paypal so I did exactly that. Canceled the bank claims and opened it on paypal. After a couple of days I won the paypal claim but the claim winnings were taken by paypal to reimburse them for the original 4 payments that my bank had held BUT I had already closed the bank claims meaning the funds were released back to paypal. So they have my original {$1000.00} and now an additional {$1000.00} from the claim winnings. Its been over 90 days since the claims were closed with my bank, it takes 45 days MAX for funds to be released to a merchant when a claim is closed with your bank. I provided withdrawal letters to paypal, did 3 way calls with my bank and paypal, did all I could yet Im still told that you guys dont have the money. I will be proceeding with legal action under the small claims court if Paypal does not release my funds. The merchant was XXXX XXXX, for the amount of {$1000.00}.
Company Response:
State: FL
Zip: 33076
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Other transaction problem
Subissue:
Consumer Complaint: I sent money ( {$260.00} ) via Venmo to a XXXX relative on XXXX, XX/XX/2023 by mistake. I contacted Venmo as soon as they were open the next business day XXXX, XX/XX/2023 to inform them of the situation. I requested that the money simply be returned to my Venmo account. I verified what account I sent it to, and which account I meant to send it to. They stated her next of kin would need to contact them which they did. They electronically provided Venmo with her death certificate and her daughter 's identification. Venmo then indicated this was not enough and they would need probate papers. Her estate did not go through probate as she had no assets. They are still refusing to reverse the transaction and return my funds. The phone, bank, and debit card associated with her account no longer exists and have been closed so there is not a way to access her Venmo account directly to return the funds. The fact that they were provided her death certificate by next of kin should be sufficient.
Company Response:
State: IL
Zip: 62704
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Other service problem
Subissue:
Consumer Complaint: and asked for identifying information to verify account ownership including a photo ID and a bank statement. The requested information was uploaded, and, following this, the account was permanently limited right away. I have only used that Paypal Business account to make purchases on XXXX. Since registering for this business account, Paypal has continuously imposed limitations on the account whenever a large purchase was made and engaged in blocking purchases due to what they call " risk '', even though all this activity constituted was making purchases on XXXX. Finally, as mentioned above following a series of large purchases the account was limited permanently. I submitted a complaint with XXXX XXXX XXXX XXXX XXXX ) and Payal claimed that the account had been permanently restricted due to several reasons. The first, the account is linked to other accounts that had limitations placed on it. The second, the geographical location the account was accessed from was inconsistent with the place registration and this in itself means a high level of risk/fraud. They have also noted making multiple accounts violated their terms. In regards to the first reason, Paypal claims that because the other accounts the original account that was permanently limited was linked to other accounts that have had some limitations with an ID document, the account was permanently suspended. The account itself has not actually engaged in any unauthorized or illegal activity ( that I have been able to obtain an explanation for from Paypal ) and was simply in part permanently suspended because of a link with another account that had a partial limitation. Never mind that it was not explained why the other accounts were limited in the first place, but because they never engaged in unauthorized conduct. Paypal is suspending an account that has been leigitimately used for several months for XXXX purchases. Paypal also claims making multiple accounts is against their terms, which is not consistent what Paypal agents have stated to me when I inquired with them on the phone multiple times. Paypal records conversations with agents, and this can be verified if necessary. I have been told by Paypal phone agents that having multiple business or personal accounts is okay and is possible, as long as they are registered under a different email. At no point was it mentioned that this is against Paypal terms. Paypal is falsely claiming that " our review indicates that you attempted to circumvent the limitations on your accounts by creating new or additional PayPal accounts, which is a restricted activity as defined in the Restricted Activities, Holds, and Other Actions We May Take section of the User Agreement ''. I did not create new paypal accounts to circumvent anything ... as stated before, phone agents working for paypal have stated opening several accounts is acceptable. As far as the limitations, Paypal claims the limitations placed on the account were due to risk, but they have been completely arbitrary and made using the account extremely difficult, even when my only use of this account is for legitimate purchasing activity on XXXX. Of note, every time the account was limited, I have complied with providing the information required every time it was requested, and the information/ IDs that i submitted was found to be legitimate. Yet the account continuted to be limited. Paypal also claims because the account was accessed from different geographical location, this increases the level of risk due to fraud. This is a completely arbitrary assumption because then this means someone who has registered for a Paypal account in a certain location and is travelling are using it for fraudulent purposes. This does not make any sense. Just because an account is being accessed from a different location does not mean the access is automatically fraudulent. I've attempted to ask Paypal to provide a detailed explanation of WHY the account ( s ) were actually limited, beyond linking with other accounts/opening several accounts and WHAT activity was unauthorized. Paypal has responded several times with repetitive and vague reasoning given above. When pressed for a further explanation of what activities conducted by the account were actually restricted or against the terms, they have continued to be vague and to refer to the reason for suspension th link with other accounts ( again, as Paypal phone agents have stated opening more than 1 account is fine ).
Company Response:
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: On XX/XX/XXXX money was sent via Paypal Friends and Family to someone we knew to purchase a lawn tractor. It turned out that person 's account had been the subject of identity theft and we were not actually buying a lawn tractor. This was reported to Paypal as well as my Bank and Credit Card companies on XX/XX/XXXX. My bank and credit card both had simple processes to speak with a person, explain the situation, and have the transactions blocked- however PayPal appears to have processed the transfers regardless of the notification. Paypal is now attempting to collect a {$200.00} debt based on a transaction they know was related to identity theft and refuses to resolve the situation. In short, given that Paypal was notified within 24 hours of the transaction, they had plenty of time to recoup their funds from the recipients account. Instead, they are furthering a fraud and identity theft scheme by attempting to collect debts from it!
Company Response:
State: NH
Zip: 037XX
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: My Venmo account was suspended after I added a new bank account ( XXXX aka XXXX XXXX XXXX, removed my old accounts ( XXXX XXXX and a debit card ), and initiated a transfer of my balance to XXXXXXXX XXXX around ~ {$3700.00} USD I received the email with the form to submit my ID and filled this out & attached a picture of my id. The account has only been used for splitting bills & meals with friends. All of the communication and verbiage around this is vague and the timeline of XXXX days is unacceptable. Unable to reach a human on the phone.
Company Response:
State: FL
Zip: 33460
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-05
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: The banks are holding our funds too long when ordering from sites like XXXX or XXXX delivery. They authorize an amount greater than the overall purchase amount and hold on to t the extra funds for far too long XXXX days.
Company Response:
State: NC
Zip: 27103
Submitted Via: Web
Date Sent: 2023-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-05
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: i sold an XXXX to a buyer who tried to dispute the charges so they limited my account because i was a new user. and i ended up having to fully verify my account with my id and take a selfie i was also told to verify my bank account which i did and i still had to wait 21 days to get my money which i did and my account was fully restored i have all the proof. the buyer filed a dispute which i won in my favor after almost 2 months of waiting on my money. when i finally wont the dispute and tried withdrawing my money paypal would not let me i kept getting error messages which was odd because paypal told me i shouldnt have any problems getting my money since my account was fully verified and my bank account had been verified as well. and out of no where the first limited my account saying that " they need more information to make sure its me '' and " that they do this to protect their users. which is completely XXXX XXXX they literally unrestricted my account a month prior because i had successfully uploaded my id and took a selfie with my id as well as uploading a utility bill. also ive been messaging them for almost two months because of the dispute i was going through now all of a sudden when my money is released they dont know who i am and need to verify? thats insane! after i see this i go to the messege center and the agent tells me to send my id and i did. keep in mind its literally THE SAME EXACT ID I USED TO VERIFY MY ACCOUNT THE FIRST TIME. paypal messages be back saying my ID is fake and that they will no longer do business with me and that they are holding the money for 180 days. when i asked how is my ID fake when its the same one i used to verify my account the first time they did not even reply they simply took the " message paypal '' option off of my account and basically said a XXXX XXXX XXXX to my face!! this is going on the 3rd month that ive been trying to get my money can you guys PLEASE help me im begging you this cant be legal what they are doing!!
Company Response:
State: FL
Zip: 33311
Submitted Via: Web
Date Sent: 2023-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A