Date Received: 2023-11-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Team, I hope this message finds you well. I am writing to express my deep concern regarding the permanent limitation placed on my PayPal account, registered under the email address XXXX. I believe this limitation has occurred due to a mistake and wish to appeal this decision. I want to emphasize that I have always strived to adhere to PayPal 's policies and guidelines. To the best of my knowledge, I have not engaged in any activities that would warrant such a restriction on my account. I have consistently used my PayPal account responsibly for legitimate transactions. Given the above, I kindly request that you re-investigate my case thoroughly. I genuinely hope that, upon review, you will find that my account was indeed limited in error. If that is the case, I humbly request the restoration of my PayPal account privileges. I value the services and convenience that PayPal provides and would like to continue using your platform for my financial transactions. I believe in the fairness and integrity of PayPal 's processes, and I trust that my case will be reviewed impartially. Thank you for your attention to this matter. I look forward to a prompt response and a resolution that will allow me to continue using PayPal for my online financial needs. Sincerely, XXXX XXXX
Company Response:
State: OH
Zip: 442XX
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: On XX/XX/2023 I notified my bank by filing a claim that I had been charged an additional amount for a good I did not receive, example I ordered XXXX good but were charged for XXXX. My bank sent my an email overnight at XXXX XXXX EST XX/XX/2023 that they were changing my case reason, they then sent me a following email at XXXX XXXX EST XX/XX/2023 saying they were reviewing my case, they sent an email at the same time XXXX XXXX EST XX/XX/2023 saying they were sending a replacement debit card. Never throughout my initial request did I request a replacement card and I am temporarily living out of state so my debit card is being sent to an address I am not currently at. I saw these emails around XXXX EST XX/XX/2023 and contacted paypal by phone at XXXX EST XX/XX/2023. I was transferred 3 times before I got the correct department. The initial representative from paypal debit was not able to provide me a reason why my card was replaced without my consent. I was instructed to update my address and request a new card to the correct address. After updating my address I was unable to request a new card in the app or the link I was instructed to go to. I requested to speak to a supervisor. After being transferred to the supervisor, she told me that it is paypal policy to replace a card when an unauthorized transaction was reported. I have filed a claim before and this has not happened. The supervisor was also unable to request a new card. Paypal closed my card without my consent and now are not able to reissue me a new card.
Company Response:
State: TN
Zip: 372XX
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: This is my second complaint about transaction ending in XXXX. The company only gave me {$7.00} in a goodwill gesture. They should have compensated or issued punitive damages to me, at least {$60000.00}. They " forced my hand '' which is a breach of contract ( good faith and fair dealing ) and breach of the Thirteenth Amendment. It's also a nuisance, trespass, and breach of the Shopkeeper 's Privilege. Again, I won a multi-billion dollar default judgement against the XXXX XXXX XXXX XXXX, and I am hoping that Venmo does not close my accounts because this matter will be sufficient to pay back Venmo anyways.
Company Response:
State: IN
Zip: 46219
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to express my deep concern regarding the recent permanent limitation placed on my PayPal account, associated with the email address XXXX. Firstly, I believe that this limitation may have been imposed in error. I have diligently adhered to all PayPal policies and guidelines since opening my account. To the best of my knowledge, I have not engaged in any activities that would warrant such a severe action. I kindly request PayPal to thoroughly re-investigate my case. I believe that a careful review will reveal that I have not violated any PayPal policies or terms of service. My account history should attest to my commitment to maintaining a clean and compliant PayPal account. I understand that PayPal takes security and compliance seriously, and I appreciate the need for vigilance in protecting the platform and its users. However, I firmly believe that this limitation may be a result of misunderstanding or incorrect information. I kindly ask for your prompt attention to this matter. My PayPal account plays a crucial role in my financial transactions, and its permanent limitation has caused me significant inconvenience. I am more than willing to provide any additional information or documentation necessary to facilitate the review process. Please let me know if there is any specific information you require from me. In conclusion, I respectfully request PayPal to re-evaluate the limitation on my account and, if possible, to restore it to full functionality. I am committed to resolving this matter amicably and in full compliance with PayPal 's policies.
Company Response:
State: IL
Zip: 60617
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/XXXX PayPal put a hold on our account. There was no prior notification, I just logged in the hold was there. There was around XXXX in the account that I needed to transfer over into our business account. These funds were partially to be used for payroll on XX/XX/XXXX. I ended up borrowing to meet my payroll as these funds were not made available until after that date. I complained to the XXXX and to PayPal and explained that they were failing in their fiduciary responsibilities as a payment processor for our business. We have used PayPal for our business since XXXX. We have had XXXX chargebacks in all of that time. Both times were to XXXX a XXXX management company. They pay their invoice with a virtual card and we refund them XXXX XXXX of the invoice ( before sales tax ). A different employee processed the payment and forgot to process the refund. I finally got access to those funds from XXXX and we have been working on finding a different processor. We actually have XXXX, but were not going to make the switch until a later date. Today, XX/XX/XXXX I logged on and my account is again flagged and again I am being asked to provide information on my business. I just did this XXXX months ago and now my money is held up by them. If you go to their XXXX page, you'll see numerous complaints about having the same problems. It seems as if PayPal is randomly holding business money. I called and spoke to a manager who said they couldn't do anything and the only way to receive my funds was to send the requested information. They are requesting invoices for certain charges, which is an simple matter. However, they also want receipts for each item on the invoice ( we are an automotive repair shop ). On one invoice I couldn't send all receipts for items billed because they only allow XXXX uploads and I had more than that. I again have payroll next XXXX and can not access my funds. I have had scam invoices sent to my business and PayPal says they are aware and can't remove it, but they can keep me from accessing my own funds for days, without explanation. The manager I spoke with said they understood my frustration since its only been XXXX months, but they could not override and allow me access I had to provide the requested information. It is frustrating to say the least that this company says they support small businesses, yet make it more difficult to access funds our business has already earned! These funds were paid to MY shop for work we have done. PayPal is simply the processor who gets a percentage of those payments for processing the cards for us, yet they keep doing this.
Company Response:
State: TX
Zip: 793XX
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I hope this message finds you well. I am writing to respectfully appeal the permanent limitation placed on my PayPal account with the email address XXXX. First and foremost, I believe that this limitation may have been imposed in error. I have always strived to use my PayPal account in full compliance with PayPal 's policies and guidelines. I have not engaged in any activities that would warrant such a severe action, and I take my responsibilities as a PayPal user seriously. I kindly request that PayPal conduct a thorough re-evaluation of my account and the circumstances that led to its permanent limitation. I am confident that upon review, it will become evident that I have not violated any PayPal policies. Having relied on PayPal for my online transactions and payments, the permanent limitation of my account has caused considerable inconvenience and disruption to my financial activities. I humbly ask PayPal to reconsider its decision and, if possible, to reinstate my account, enabling me to resume using your platform for my online transactions. I understand that PayPal 's primary concern is to maintain the integrity of its platform and protect its users. I assure you that I share these same goals and am committed to using PayPal in a responsible and compliant manner. I kindly request that you provide me with an opportunity to address any concerns or issues that may have led to this limitation, and I am more than willing to cooperate fully to resolve this matter. I appreciate your attention to this appeal and kindly ask for a prompt review of my case. Restoring my PayPal account would greatly alleviate the difficulties I am currently facing. Thank you for your understanding, and I look forward to a favorable resolution of this issue. Sincerely, XXXX XXXX
Company Response:
State: TN
Zip: 38118
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Team, I hope this message finds you well. I am writing to respectfully appeal the permanent limitation placed on my PayPal account, registered under the email address XXXX. I believe there has been a misunderstanding or mistake in this matter, and I kindly request that you re-investigate my case for the following reasons : Misunderstanding or Error : I firmly believe that the limitation on my account was the result of a misunderstanding or mistake. I have always strived to adhere to PayPal 's policies and guidelines to the best of my knowledge. Any unintentional violations, if there are any, were not deliberate. Compliance with PayPal Policies : Throughout my time as a PayPal user, I have made every effort to comply with PayPal 's terms of service, including all relevant policies and regulations. I am committed to conducting my PayPal transactions in a lawful and ethical manner. Request for Re-investigation : In light of the above, I kindly request that you thoroughly re-investigate my case. I am willing to provide any additional information or documentation that may assist in clarifying any concerns or issues related to my account activity. It is my sincere hope that, upon review, you will find no justifiable reason for the permanent limitation placed on my account. I value the services provided by PayPal and the convenience it offers for online transactions. Losing access to my PayPal account has caused significant inconvenience, and I am eager to resolve this matter amicably. I kindly ask for your prompt attention to this appeal and a reconsideration of my account status. Thank you for taking the time to review my appeal. I look forward to a fair and thorough assessment of my account, with the hope of having it reinstated. Please do not hesitate to reach out to me at XXXX if you require any further information or clarification. Sincerely, XXXX XXXX
Company Response:
State: LA
Zip: 70403
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: Company misused dozens of lenders information from XXXX Company did not provide PayPal credit card with tradeline
Company Response:
State: VA
Zip: 23229
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2023, I paid {$200.00} to someone from XXXX XXXX XXXX for a yorkie puppy thru Paypal, and I never recieved the puppy. I found out by researching on facebook that the person XXXX XXXX who I paid the {$200.00} to thru paypal was a scam fraud. I have messaged Paypal about the fraud, and the customer service rep said on XX/XX/2023 that paypal could help me get my money back, but that was the last I heard from PayPal, and the message was closed by them so i was not able to open the message back after that. I reported the fraudulent activity to XXXX as well. I have every conversation text downloaded on my phone with this person about me paying for the dog and never receiving the dog. I also found 3 other different groups that this same person who scammed me was scamming others as well. I reported all the groups to XXXX, and I have not heard back from anyone. The info that the scammer give me is XXXX XXXX and email address is XXXX The transaction number for the {$200.00} is XXXX and the Case Id number from the Paypal customer rep is XXXX XXXX I want my {$200.00} back please. Paypal should do a better job in not allowing people to get accounts without proper identification. Paypal should also respond to such request when fraud is reported in a more timely manner rather than 9 days after its been reported. To say that is ridiculous would be an understatement. I like banking with Paypal and have for a couple of years now, but I need for them to refund my money in full. Thank you for your time, and I hope you have a great rest of the week. XXXX XXXX
Company Response:
State: MS
Zip: 395XX
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: My XXXX XXXX XXXX brother asked me to help him find out who sent him a box of brownies from Amazon with no return address. So i googled Amazon Customer Service and at the top of the page with Amazon Customer Service, it said SPONSORED IN a XXXX box. So I called it and the call was answered by a foreign man and he answered THIS IS AMAZON HOW CAN I HELP YOU??? I was no where close to even be thinking FRAUD. So I said my brother received a box from Amazon with no return address and we are wanting to find out who it is from. I have called the company who made the product inside, and they said that they can't help me because the order went through Amazon. I called XXXX this amazon. And a foreign man says before we can start, I need you to identify yourself that you are who you say you are. We are a very large company and we do this to prevent fraud. At, this point, I was still not thinking FRAUD. He says I need you to send me {$1.00} through Venmo and I will turn around and send it back to you. Still not suspicious. So I did have my phone out to make sure he received my dollar and he returned it back. So he put me on hold, to transfer the money back, and then I see that he got into my account and took {$2900.00} from my account when I was on hold. I was hysterical, I was screaming put my money back. So then he apologized and said he was going to put it all back and that it was his mistake and then he had to put me on hold and then I see that he took another {$990.00}. Then it hit me, OMG!!!! This is FRAUD. I then blocked that number. Then the rules say to settle it with the seller, but by then XXXX was gone, deleted, no longer on Venmo. But when she came back, she had XXXX different names. I was now beyond hysterical. Ready to XXXX. I don't work and this is my house payment money. So now I call XXXX XXXX and ask them to stop payment to Venmo, or can you reverse the charges. They said they could. So Everything was fine. On XX/XX/2023. So they got my money back. Yay! Noo, Boo! I get a letter from XXXX XXXX that said We are taking our money back on XX/XX/XXXX. After their investigation they found that the money that was reversed was actually a legitimate transaction. I freaked out. The money was taken from my account went to my daughter, XXXX XXXX. XXXX has nothing to do with this They saw her name frequent on the Venmo sight and said I gave the money to my daughter. But, all the records say the money went to XXXX XXXX, I have no idea who that is!!! And XXXX XXXX, doesn't know if I am telling the truth or not I called XXXX XXXX, Venmo many times, city police, FTC, Attorney General of Nebraska, Debit Card Fraud Division, XXXX number from the real site, and I waited. Only to find out that no one was doing anything to get my money back. I still don't have my money and my account is very low. if you can't help me, please let me know ASAP. I have to get this money back. I will attach my screen shots.
Company Response:
State: NE
Zip: 68601
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A