Date Received: 2023-10-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: I sent the following email multiple times to Venmo and they will not respond. Please respond to my dispute request ASAP. I don't know who the person is that used my bank debit card without my permission but they did 5 charges for Venmo. I have never used Venmo and probably never will after this. I did just now set up an account on the app because your website made it sound like I had to, to do a dispute. Your website is very confusing. I tried calling but couldn't get anyone on the phone to help me. The only reason I learned of the fraudulent charges on my bank account is because I received a fraud alert on my phone yesterday morning asking if I just did a charge for Venmo for {$10.00} and I responded NO immediately and then looked at my account and realized 4 more charges have been made on my bank account. No one else has access to my bank account and I, nore anyone else in my family uses VenmO and does not have access to my debit card. I contacted my bank and they will not intervene because you are a XXXXXXXX XXXX. My bank account is not overdrawn because of the XXXX who did these charges on my card. I want it investigated and I want the person responsible for the fraud prosecuted. I want this investigated immediately and I want the money back in my checking account immediately. It is impossible to get anyone on the phone at Venmo to help me, your chat system is not helpful and your website does not make it easy to file a dispute and is very confusing, especially at such a stressful upsetting time like this. XXXX XXXX XXXX
Company Response:
State: WI
Zip: 535XX
Submitted Via: Web
Date Sent: 2023-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-30
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: This pertains to Paypal 's 'frictionless ' payment platform that automatically makes all platform users available to receive payments by default via their email address. Users do not have a way to turn this feature on or off and are consequently saddled with the fees and obligations that go along with that if a sender disputes a payment. There is currently no way to opt out. Basically as a paypal account holder, my email address is 100 % available for anyone to ( a ) send me a payment ( b ) dispute the payment and ( c ) leave me with any associated fees. On XX/XX/XXXX I received a " final reminder '' email from Paypal about a buyer who had sent {$51.00} to my paypal account using my email address. I have a very simple email address on gmail which people routinely send emails to mistakenly. I did not invite this person to send me money and I am not a seller of anything. Next this person 'disputed ' the payment to reclaim their money and Paypal ended up charging me a {$16.00} fee ( {$1.00} transaction fee + {$15.00} dispute fee ). The fee was waived after a lengthy conversation with customer service over XX/XX/XXXX and XXXX where I was told I was getting a " special exception '' as a long-term customer. Paypal in their self-interest toward 'frictionless ' payment does not allow *any way* for account holders to prevent people from sending you money erroneously and then disputing those payments. I can only block specific senders, I can not turn off this feature.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-30
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: I received a call today, XX/XX/XXXX, from XXXX ID # XXXX at XXXX XXXX XXXX call came from phone # XXXX at XXXX. XXXX stated I had {$27.00} outstanding balance that Pay Pal paid but couldnt tell me who they paid it to or what it was for, he gave me a date of XX/XX/XXXX that PayPal sent it to them for collection but couldnt tell me what date the {$27.00} was from, he gave me a PayPal reference # XXXX then XXXX transferred me to XXXX, she gave me the same statement but added they sent me a letter in XX/XX/XXXX to an address I havent lived at since XXXX, she told me its my responsibility to prove I didnt get the letter??? Makes no sense. I informed her I was contacting you, she informed me this will be put on my credit report and it will ruin my credit. I do not have a PayPal account and never did. I am also a victim of identity theft that started in XXXX and has to this day keeps going.
Company Response:
State: OH
Zip: 44130
Submitted Via: Web
Date Sent: 2023-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: From XX/XX/XXXX to XXXX, I was a victim of a money scam. I have filed a police report to the XXXX XXXX XXXX Police Department ( PA XXXX ) On XX/XX/XXXX, and XXXX of this year XXXX, I made a total of four transactions to two email addresses that were operated by the scammer. PayPal returned me the money for one transaction on XX/XX/XXXX, but declared the three others as normal transactions, even though the email addresses of the recipients belong to scammers and my history of transactions on PayPal shows no similar transactions, neither in dollar amount, nor in frequency of transactions. The transactions and the emails associated are as follows : XX/XX/XXXX, {$2700.00} XXXX XXXX XXXX XX/XX/XXXX, {$2200.00} XXXX XXXX XXXX XX/XX/XXXX, {$2700.00} XXXX XXXX XXXX XX/XX/XXXX, {$2700.00} ( returned ) XXXX XXXX XXXX My bank has cancelled all four transactions. I am asking PayPal to cancel the outstanding debts of the three not yet cancelled transactions.
Company Response:
State: CA
Zip: 91101
Submitted Via: Web
Date Sent: 2023-10-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello : VENMO has confiscated more than {$11000.00} of our duly earned legal fees money even though the client XXXX XXXX and his XXXX XXXX XXXXXXXX XXXX signed a retainer agreement contract, duly paid legal fees over time, and currently owe a legal fee balance of more than {$4000.00} as per the attached. Please see the attached ( 1 ) signed retainer agreement contract authorizing payment, ( 2 ) detailed billing invoice and account stated, as well as ( 3 ) a legal memorandum of law outlining what we did for this individual and his family members who kept paying his legal fee payments and bills. He currently owes us more than {$4000.00} in outstanding legal fees. Thanks, Kind regards, XXXX
Company Response:
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2023-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was scammed by a XXXX scammer selling products on their fake website. The order was supposed to be refunded after the order was placed. I was told to pay the amounts via paypal the friends and family feature. This feature from paypal is very misleading. Transaction ID : XXXX Transaction ID : XXXX Transaction ID : XXXX Transaction ID : XXXX Transaction ID : XXXX
Company Response:
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2023-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to appeal the permanent limitation placed on my PayPal account with the email address XXXX. I believe that this limitation has been imposed in error, and I would like to request a thorough re-investigation of my case. I want to emphasize that I have always been committed to abiding by PayPal 's policies and guidelines. To the best of my knowledge, I have not engaged in any activities that violate PayPal 's terms of service. Therefore, I am genuinely surprised and concerned by the permanent limitation of my account. I kindly request that you review my account once more to ensure that there has been no misunderstanding or oversight. If there is any information or action required from my end to facilitate this process, please do not hesitate to inform me, and I will promptly provide any necessary documentation or clarification. My PayPal account has been an essential tool for my financial transactions, and its restriction has caused me significant inconvenience. I sincerely hope that after a thorough review, you will find that there has been no wrongdoing on my part, and you can consider reinstating my account. I appreciate your attention to this matter and your prompt assistance in resolving this issue. I am confident that a fair investigation will confirm my adherence to PayPal 's policies and lead to the reinstatement of my account. Thank you for your understanding and cooperation.
Company Response:
State: NM
Zip: 87110
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to express my deep concern and dissatisfaction regarding the permanent limitation placed on my PayPal account with the email address XXXX. I believe that this limitation was placed in error, and I would like to request a thorough re-investigation of my case with the aim of having my account reinstated. First and foremost, I would like to emphasize that I have always strived to adhere to PayPal 's policies and guidelines. To the best of my knowledge and understanding, I have not engaged in any activities that would warrant such a limitation. I have been a loyal and responsible PayPal user for an extended period, and this sudden restriction has caused me significant inconvenience and distress. I kindly request that PayPal 's support team thoroughly review my account activity, transactions, and history. I am confident that upon careful examination, it will become evident that I have not violated any of PayPal 's terms or policies. It is crucial for me to have my account reinstated, as it plays a vital role in my financial transactions and online activities. I understand that PayPal takes security and compliance seriously, and I appreciate the measures in place to protect users. However, I believe there may have been a misunderstanding or error in the assessment of my account. I am more than willing to cooperate fully in providing any additional information or documentation necessary for the re-evaluation process. In conclusion, I kindly request that you re-investigate my case promptly and thoroughly. My goal is to have my PayPal account reinstated as soon as possible so that I can continue to use your services for my financial needs. I believe in PayPal 's commitment to fairness and integrity, and I trust that this matter will be resolved in an equitable manner. Thank you for your prompt attention to this appeal. I look forward to a favorable resolution and the restoration of my PayPal account.
Company Response:
State: VA
Zip: 23701
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to express my deep concern regarding the permanent limitation imposed on my PayPal account ( EMAIL : XXXX ). I believe there has been a misunderstanding or mistake, as I have always strived to adhere to PayPal 's policies and guidelines. First and foremost, I want to emphasize that I am confident that I have not violated any PayPal policies, knowingly or unknowingly. I have been a loyal and responsible PayPal user for an extended period, and I rely on the platform for various personal and financial transactions. I kindly request that PayPal re-investigate my account and the circumstances that led to this limitation. If there has been any unusual activity or misunderstanding, I am committed to working closely with PayPal to resolve it promptly and amicably. I understand the importance of maintaining the highest standards of security and compliance, and I am fully prepared to provide any information or documentation necessary to assist in this investigation. In conclusion, I humbly ask PayPal to reconsider the permanent limitation on my account and, if possible, to reinstate it. I have always valued the services and convenience PayPal provides, and I look forward to resolving this matter to continue using the platform responsibly. Thank you for your attention to this appeal, and I appreciate your prompt consideration of my request. Please do not hesitate to contact me at the email address associated with my PayPal account, XXXX, should you require any further information or clarification.
Company Response:
State: WA
Zip: 989XX
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to express my deep concern regarding the permanent limitation placed on my PayPal account with the email address XXXX. I firmly believe that this limitation has been imposed in error, as I have always strived to adhere to PayPal 's policies and guidelines. I want to emphasize that I have not knowingly or intentionally violated any PayPal policies. Using PayPal for various transactions, I have consistently ensured compliance with your terms and conditions. This limitation has caused significant inconvenience, both personally and professionally, as PayPal plays an integral role in my financial activities. I kindly request that you re-investigate my case thoroughly and consider lifting the permanent limitation on my account. It is my sincere hope that, upon review, you will find no valid reason to continue the limitation, and my access to PayPal services can be restored. I greatly appreciate your prompt attention to this matter and your commitment to ensuring fair and just resolutions. I kindly request that you keep me updated on the progress of this review. Please do not hesitate to contact me at XXXX if you require any additional information or clarification from my end. Thank you for your time and understanding. I look forward to a positive resolution and the restoration of my PayPal account.
Company Response:
State: IL
Zip: 620XX
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A