Date Received: 2023-11-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: My Venmo account has been nothing but trouble for a long time in a variety of ways that I am not complaining about here. So I told Venmo I wanted to cancel my account. It opened a problem ticket, and only after some days sent a link by which to cancel the account. But then that link refused to cancel because my account was being investigated, which Venmo clearly orchestrated to make it difficult or impossible to get rid of the account. All I want from Venmo is to get my account canceled, because I want no more to do with this outfit.
Company Response:
State: CA
Zip: 91786
Submitted Via: Web
Date Sent: 2023-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo has repeatedly denied me an account for fraud. I have no idea why but I have given up on them ; however they still show me as having an account ( albeit frozen because of the fraud - that they can not explain to me ). I want this closed. I dont want to receive quarterly statements and I dont want my name in their system. It shows as an option for people to pay me. Which is not an option. Each time I try to reach them/ submit a complaint online via their portal, I only get an automated email and nothing else!
Company Response:
State: NJ
Zip: 079XX
Submitted Via: Web
Date Sent: 2023-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-04
Issue: Getting a credit card
Subissue: Delay in processing application
Consumer Complaint: I submitted a credit card application for the Paypal XXXX XXXX on XX/XX/XXXX. I received a notice in the mail around 2 weeks later that I was denied due to fraud concerns ( I opened a few new lines of credit around that time ). I called Paypal to ask about when I can reapply to the card. They advised me to call XXXX XXXX. XXXX XXXX mentioned that I can re-apply 30 days after I was originally denied. I tried reapplying 61 days after my original application, and I am still greeted with a " Sorry, we can't offer you this card right now '' error message. I called PayPal, who mentioned that they did not control the eligibility of when members see this screen. They transferred me to XXXX XXXX. I escalated at XXXX XXXX mentioned that they did not control when members see the application form on Paypal 's website. I called PayPal again to ask about when I can re-apply. At first, they mentioned that I can re-apply 30 days after the original application. Once I mentioned that it's been 61 days, they mentioned that they are not sure when I'll be able to re-apply. The lack of specificity in their replies leads me to believe that they do not have a policy that mentions when denied applicants can re-apply again. This is concerning and may not provide equal opportunity to applicants that were denied in the past.
Company Response:
State: CA
Zip: 94086
Submitted Via: Web
Date Sent: 2023-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I hope this message finds you well. I am writing to express my deep concern regarding the permanent limitation placed on my PayPal account, associated with the email address XXXX. I believe there may have been a mistake in this decision, and I kindly request your assistance in re-evaluating my case. I want to emphasize that, to the best of my knowledge, I have not violated any PayPal policies or engaged in any activities that would warrant such a severe action. I have always used my PayPal account responsibly and in accordance with PayPal 's terms of service. Therefore, I am left perplexed and concerned by the permanent limitation imposed on my account. I kindly request that PayPal re-investigates my case thoroughly and transparently. It is of utmost importance to me to resolve this matter and, if possible, have my account reinstated. I understand the importance of upholding the security and integrity of the PayPal platform, and I am committed to cooperating fully to ensure that my account complies with all necessary regulations. I kindly ask for a prompt response and a review of my account to rectify any misunderstandings that may have led to this limitation. I believe in the fairness and professionalism of PayPal 's customer support, and I hope that we can resolve this matter amicably. Thank you for your attention to this appeal, and I look forward to a positive resolution. Sincerely, XXXX XXXX
Company Response:
State: CA
Zip: 92407
Submitted Via: Web
Date Sent: 2023-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: I had filed a dispute for a {$200.00} transfer when my phone had been hacked and used all payment methods to send them money including Pay Pal when I had called again they told let at other person win the dispute and now I owe the money.
Company Response:
State: NE
Zip: 688XX
Submitted Via: Web
Date Sent: 2023-11-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-03
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: PayPal has been holding my money for XXXX weeks after I sold services to a client. The client called PayPal and confirmed receipt of services from me but after multiple attempt to do so, PayPal refused to release my money. It has been XXXX weeks and I have not received my XXXX which is on hold. They have verified me with my social security, phone number and address but they still are holding on to the money. We both called them but they still refuse to release the money. Meanwhile, paypa has charged me a fee of close to {$78.00} for the transaction for receiving the money but they still have not released my money in its entirety of of close to {$2400.00}. Please investigate their business practices which harm small business owners and other consumers.
Company Response:
State: DE
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-03
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XXXX someone gained access to my phone and sent {$1000.00} to another person I have never known without my knowledge or authorization using my Paypal account. Paypal put my account in negative balance and is pursuing me instead of the thiefs
Company Response:
State: MI
Zip: 48182
Submitted Via: Web
Date Sent: 2023-11-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-02
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On XXXX I was trying to purchase cryptocurrency on the venmo application. Well trying to purchase some cryptocurrency from Venmo through the Vemo, app I was denied my transaction twice. And after the second time they suspended my account. They said that it was due to suspicious activity initially. I contacted the customer service department and spoke to a representative and tried to figure out what activity was so suspicious that was happening on my account. They could not or would not tell me. I did what they asked me to do in the email which was to send a copy, front and back, of my driver 's license as verification. I have done this every day since then and still nobody has been in contact with me. I talked to a supervisor who couldn't tell me anything except for one of their account specialists had to handle the situation and unsuspend my account. This has caused me great grief because that is my money that I worked hard for. I've had to go hungry for 2 days. And I am highly distraught and upset at this situation. Furthermore, I feel that venmo 's license should be pulled and they should not be able to do any type of business in the state of Ohio let alone in the United States at all.
Company Response:
State: OH
Zip: 43223
Submitted Via: Web
Date Sent: 2023-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-02
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Dear XXXX, Subject : Unauthorized Deduction from My PayPal Account I am writing to formally bring to your attention a matter of utmost concern regarding my PayPal account and an unauthorized deduction that has taken place. My name is XXXX XXXX XXXX XXXX, and I created a PayPal account " XXXX '' in XXXX of this year. Unfortunately, after using my PayPal account for a few weeks, it was unexpectedly limited, with approximately {$2000.00} in my account. I was unable to resolve the limitation and some senders filed chargebacks totaling {$600.00}, resulting in a balance of {$1400.00}. As the 180-day waiting period passed, I received a notification that my funds were eligible for withdrawal. However, upon checking my account, I discovered that my balance had been reduced to {$1200.00} instead of {$1400.00}. Upon further investigation, I adjusted my transaction filter to cover the period from 90 days to a year, and I uncovered a disconcerting revelation. PayPal had transferred, or in simpler terms, deducted funds from my balance, claiming that it was a " negative balance. '' I would like to emphasize that I do not have any other account in my name with a negative balance. This situation is deeply troubling to me, and I believe it amounts to a case of financial mismanagement and potential theft of funds. I have exhausted all possible channels of communication with PayPal to resolve this matter but have received no satisfactory response or resolution. I am reaching out to the Consumer Financial Protection Bureau for assistance and intervention in rectifying this issue. I kindly request that you investigate this matter and help me recover the funds that have been wrongfully deducted from my PayPal account. I have attached relevant documents and evidence to support my claim, and I am willing to provide any additional information you may require to facilitate your investigation. I look forward to a prompt response and resolution to this matter. Thank you for your attention and assistance in this regard. Sincerely, XXXX XXXX XXXX XXXX.
Company Response:
State: CA
Zip: 92084
Submitted Via: Web
Date Sent: 2023-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was blackmailed after chatting online with a woman. XXXX XXXX XXXX XXXX XXXX and they took screenshots and threatened to send the pictures to my XXXX friends unless I paid them {$300.00} on PayPal.
Company Response:
State: WA
Zip: 98837
Submitted Via: Web
Date Sent: 2023-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A