Date Received: 2023-11-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: This complaint is against PayPal for their inconsistencies and discrepancy in handling of a dispute on transactions that happened on my PayPal account. I use my PayPal for purchases and payments on both recurring payments and purchases where the merchant only accepts payment through PayPal. Then I had a series of unauthorized cash advance payments on different credit cards between XXXX and XX/XX/2023. My first attempt to dispute these charges through PayPal came with a hostile response from PayPal denying my claim by comparing these unauthorized cash advance to regular purchases made which is totally absurd. I now had to dispute these charges with the credit card companies, and to my dismay PayPal continued to provide the same unscrupulous comparison of authorized purchases with unauthorized cash advances. To make matters even worse and more annoying, some of the unauthorized cash advances we resolved and others not, on the same claim that was filed. This is causing so much confusion between me and the credit card company because of the information provided by PayPal. PayPal should take responsibility that a series of unauthorized transactions is on them and retrieve the misleading and inconsistent information provided to the credit card companies. The Credit Card companies are : XXXX XXXX XXXX XXXX XXXX ending in XXXX for {$2000.00} plus fees and interest during the period of dispute since XX/XX/2023, XXXX XXXX XXXX XXXX XXXX ending in XXXX for {$1100.00} and XXXX XXXX XXXX XXXX ending in XXXX for {$1300.00} ( of the remaining disputed charges ).
Company Response:
State: TX
Zip: 77494
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: This complaint is against PayPal. I purchased a {$2000.00} gift card from XXXX XXXX gift cards. It was sent to me via XXXX XXXX in a sealed package. When I opened the envelope inside in XXXX, I checked the balance on the gift card and found that the card had only a {$40.00} balance on it. I immediately contacted XXXX XXXX. They researched and found that the card had been used for numerous PayPal transactions between XX/XX/XXXX and XX/XX/XXXX. The XXXX XXXX representative suggested that I contact PayPal, which I did immediately. I spoke with a PayPal representative, who opened up a case with the case ID XXXX . They were able to verify each of the fraudulent charges and told me that the name of the person who made the charges was XXXX XXXX. I had received documentation from XXXX XXXX which outlined each transaction 's date, payee, amount, and transaction number. We matched up all of these with the information that PayPal had. I was advised that PayPal would investigate further. Because this was a gift card, upon verification of the fraud PayPal would issue a refund to XXXX XXXX, and XXXX XXXX would reissue the refund to me. I was advised that this could take some time. XXXX XXXX did issue a new gift card, but it was {$240.00} short of the expected amount. I made numerous calls to both XXXX XXXX and PayPal. I was initially told that it may take a little longer for all of the refunds to come through. On XX/XX/XXXX, I was finally able to get through to speak to a representative. With the help of her supervisor, the representative was able to verify that PayPal erroneously neglected to refund one transaction that occurred on XX/XX/XXXX and was posted on XX/XX/XXXX. This was listed as PAYPAL XXXX XXXX XXXX XXXX in the amount of {$240.00}. The representative gave me another reference number for that transaction, which was XXXX. We spoke about how much time this was taking without me getting a refund. The representative assured me that she would expedite it and gave me a new Case ID number : XXXX. I continued to check with XXXX XXXX when I did not receive this refund. During this time, I also went online to the PayPal site to try to resolve this. There was an option to get a callback from a PayPal representative. I did this several times, but never received a callback. On XX/XX/XXXX, I spoke with a PayPal representative named XXXX. She also connected me to her supervisor, XXXX. XXXX informed me that because so much time had passed, PayPal would not be refunding my money. I told him that this was unacceptable, as I had filed my complaint immediately. It was PayPal 's error that this transaction was not included in the original refund, and I had spent months trying to get it resolved through them. I asked to speak with his supervisor. After being placed on hold for an extremely long time, he told me that a supervisor was not available. I requested that he have a supervisor call me the next day. I have never received a call. I sent two emails to PayPal, one on XX/XX/XXXX to the executive office mailbox and the other on XX/XX/XXXX to XXXX XXXX. I have never received a response.
Company Response:
State: CT
Zip: 06095
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Problem with customer service
Subissue:
Consumer Complaint: I transferred money to the XXXX XXXX XXXX XXXX to enroll my children in a class. PayPal retained the money and placed it on hold. When I called they requested the date of birth of my child, who is a minor for no valid reason. My child is not the owner of my account. They refused to refund my money or pay it to the Colegio, and kept my money. They obligated me to provide my XXXX child 's personal information ( his date of birth ) in order to process the transaction or refund my money. I gave them the information against my will, and then they informed me that they will decide how to resolve the issue within the next 72 hours. In the meantime I can't recover my money.
Company Response:
State: TX
Zip: 75115
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I opened a venmo account and after 3 years of not being able to use it I was able to finally get it unfrozen. They always put me to the back of the bus when it comes to my service. I then proceeded to get a debit card so I can open a bank account since my mom used my ssn and ruined my credit with other banks. Prepaid banks are my only options left. I got my card and began adding money and purchasing running into issues with merchants with orders being late, wrong, or just flat out not delivered. Merchants like XXXX XXXX XXXX and XXXX have policies where they cant refund you more than 2 times so obviously if I order take out every week something is bound to go wrong. I used the dispute feature and now my account is deactivated with refunds still pending ; disputes still pending ; and my money is in there that I can't transfer even though their agent said I can. They're making me pay them for no reason. I had {$49.00} and I spent {$33.00} but was waiting on that {$33.00} refund but they overdrew my account saying I had to pay XXXX when it literally made no sense like I want to sue for deterioration of my mental health and starvation. They banned me on saturday when I was shopping in public and I havent eaten since
Company Response:
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Hello, On XXXX XXXX I screens shotted from XXXXXXXX XXXX XXXX a picture of a comedy show. He declined making fun and saying that he was not worth that much. The tickets were {$190.00} Keep in mind I " screnn shotted '' the event not clicking on the link AT ALL. The next day I received an email stating that the {$190.00} was used for these tickets, the transaction being done by my friend. He does NOT even have Venmo. I called him and told him what happened and so it begins. I contacted Venmo via phone and told them I DID NOt authorize this transaction and I would trust this friend with my life! They then put the money back temporarily two days later while they investigated. On XX/XX/XXXX, they got back to me DENYING my dispute. Thet stated that if I had any more information to back up my complaint to do so and the would be happy to take another look. I sent them EVERYTHING I had including pictures of the conversation starting with the screenshot of this event. They replied back on XX/XX/XXXX and denied it again for the second time. Again saying they would take another look and not to reply back to that email. Because I never authorized this transaction initially, I withdrew all of my money knowing they were going to take back what they gave. I tried opening a new account with new information because I do like Venmo for many reasons. But they somehow new it was me and eventually I made payments for the balance just so I could have this platform. Obviously I know I was hacked and think I have proof? The amount is different but on the same day it says that {$220.00} was a transaction against my account from someone in XXXX.I have never even been to XXXX! I did not want to stop there. I contacted the attorney generals office here in XXXX and they told me it was an FBI issue? I believe its the ICC which is internet crime complaint. Needless to say I never heard back so here I am still wondering where that money went with a negative resolution for me. In closing, I have all the documentation, names, numbers, transaction id 's and screenshots of this whole ordeal. I try to advocate for myslef the best way I can.I stopped because when I asked around, noone could help me until I contacted XXXX. I am hoping that you can help me resolve this issue. As a XXXX mom and a contributer to society, there has to be some justice when the situation calls for it. Thank you in advance!
Company Response:
State: MA
Zip: 01832
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: A transfer of {$1400.00} was made from my account, I contacted PayPal about the transaction that the money had been sent to a locked account and I requested for a refund but they told me there is nothing they can do about it, they said the money is gone, I sent them several proofs that the recipient account has been permanently locked and they should help with my refund of money but no response
Company Response:
State: MI
Zip: 48081
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I have had a PayPal account for around XXXX years. My last known balance was approx {$300.00}. In the last XXXX days I have discovered that I am unable to access my account. The site says it locked my account because I have had too many unsuccessful login attempts, but its been XXXX days. When I try to use the forgot password option it tells me sorry something went wrong on our end. It is not possible to contact PayPal customer service without logging into the account, which I am not able to do. I do not know what recourse, apart from filing this complaint, I can take to regain access to my funds.
Company Response:
State: CT
Zip: 064XX
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I signed up to send my daughter {$230.00}, I verified my identity by giving my social, address, name, phone number, email etc. Venmo, froze my account for absolutely no reason for demanding me to send my passport and ID to further compromise identity theft. I even still complied but blured out some of my important numbers and apparently that was not sufficient. They are a terribly rub company, the customer service is absolutely terrible and not knowledgeable and the people in charge of this take 7 days to get back via email. I would absolutely never recommend this company ro anyone.
Company Response:
State: NY
Zip: 115XX
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My cellphone and laptop were stolen on XX/XX/XXXX, on the XXXX the individual who stole them or someone they know was able to get into my Venmo account and sell and create a fake account and transfer money into there account. They are still trying to engage in transactions in the locked Venmo account as just today I received correspondence from Venmo they had my ID and were looking for documentation on my checking account s and credit card accounts.
Company Response:
State: CO
Zip: 80211
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: PayPal has decided to hold my fund that where originally disputed by the person who did the transaction. This matter was closed in my favor and PayPal still doesnt want to release my funds which Im depending on these funds to pay my rent this month. Can you please assist me on getting my funds I already beat the case and PayPal has no reason as to why to hold my funds for 180 days
Company Response:
State: CA
Zip: 92231
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A